Rooms and bathroom was not as clean as it should be
Room was nice and clean and the facility was pretty new and in a great location.
I hesitate to say anything negative because our stay was comfortable and everything was fine, but for the price that we paid for the room I was a little disappointed. I understand completely the limitations from the pandemic, however I was expecting a little more from the amenities. I was super disappointed that there was no tub in our room although I didn’t make a special request for one, our room was quite small and we didn’t have a microwave which I was hoping for and the complementary breakfast was not very good. We have diet restrictions preventing us to be able to eat most of the breakfast. The staff was amazing though everyone we encountered was so unbelievably friendly and helpful! Overall our stay was good, everything was clean and comfortable I just didn’t think it was worth the price paid.
The young lady providing breakfast needs assistance. She was hustling making it happen as the only person working front desk and providing meals. If you are concerned with cross contamination and protecting guests this should be considered.
Requesting a full refund. Already got one day comped. MAJOR issues with cleaning staff. We also asked for cleaning every day since you have to request this. First room had trash in the cabinets and trash cans and dried soap in shower. We were moved to a 2nd room. This room also had trash cans filled. While I was downstairs letting management know about the 2nd room, housekeeping was sent to the room to clean up. They didn't knock while my wife was unpacking. Just came in. I don't know why we stayed. The phone handset didn't work. The A/C could not keep up. Room was not cleaned on 2nd day. Called front desk and they couldn't explain why. Had to request towels & tissue paper. Appears to be mold in the shower area. We asked for a late checkout but cleaning staff still knocked on our door prior to us leaving. The elevator also makes a horrible sound as it stops at the 6th floor.
Good location. They did not clean rooms unless you asked. Had to ask twice. Staff was odd and rarely acknowledged me. Only exception. Was young lady that worked morning and days.
All of it. Kid friendly. Breakfast great. Kids and I had a blast not liking to have to do a minimum of words on this review tho
Rude personnel specially at checkout lady very rude.
It was very pleasant and the staff was very friendly.
Great King Bed! But the sofa bed was very uncomfortable for my daughter. Good free Breakfast.
Excellent front desk assistance very clean and nice Thank you
Property was nice. Beds and pillows were excellent. We stayed there because of the close proximity to the airport. We had an early flight and the breakfast area was not set up at the time we left. It would have been nice to have some coffee in the lobby for early risers. There were 2 cups in the room but 4 of us staying there. Also, we found a dirty towel hanging on the back of the bathroom door. The night clerk was nice and helpful but the morning clerk ignored us and watched us try and get coffee when there was none, and she didn’t say a word. Very nice hotel, would give it a 4/5. Will stay there again.
Staff over charged and added an extra night and told me they would call me! No one called
Mercy Gilbert Medical Center is a short stroll from Hyatt Place Gilbert, and other popular attractions like SanTan Village are within a couple of miles (3 km). This 3-star hotel has 127 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
The 127 accommodations feature sitting areas. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, sofa beds, and refrigerators. Housekeeping is available on request.
Hyatt Place Gilbert features an outdoor pool, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Rooms and bathroom was not as clean as it should be
Room was nice and clean and the facility was pretty new and in a great location.
Dear Anonymous, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
I hesitate to say anything negative because our stay was comfortable and everything was fine, but for the price that we paid for the room I was a little disappointed. I understand completely the limitations from the pandemic, however I was expecting a little more from the amenities. I was super disappointed that there was no tub in our room although I didn’t make a special request for one, our room was quite small and we didn’t have a microwave which I was hoping for and the complementary breakfast was not very good. We have diet restrictions preventing us to be able to eat most of the breakfast. The staff was amazing though everyone we encountered was so unbelievably friendly and helpful! Overall our stay was good, everything was clean and comfortable I just didn’t think it was worth the price paid.
Dear Anonymous: Thank you for taking the time to review you recent stay with us and thank you for the fantastic rating score. I apologize for any challenges and any expectations we were not able to fulfill during your stay. I want to assure you that all your comments and feedback are very important to us and we will keep them into consideration in order to improve our service. Thank you for staying with us and we are looking forward to welcoming you back soon.
Dear Christian: Thank you for taking the time to share your feedback with us and thank you for the fantastic 5 stars rating score; it will definitely be celebrated with the team. Looking forward to welcoming you back soon!
The young lady providing breakfast needs assistance. She was hustling making it happen as the only person working front desk and providing meals. If you are concerned with cross contamination and protecting guests this should be considered.
Dear DJ: Thank you for taking the time and sharing your experience with us. We have instituted several measures to encourage a safe and healthy environment for all our guests and I am really sorry this was not reflected during your stay. We value your feedback and we are looking forward to welcoming you back soon.
Requesting a full refund. Already got one day comped. MAJOR issues with cleaning staff. We also asked for cleaning every day since you have to request this. First room had trash in the cabinets and trash cans and dried soap in shower. We were moved to a 2nd room. This room also had trash cans filled. While I was downstairs letting management know about the 2nd room, housekeeping was sent to the room to clean up. They didn't knock while my wife was unpacking. Just came in. I don't know why we stayed. The phone handset didn't work. The A/C could not keep up. Room was not cleaned on 2nd day. Called front desk and they couldn't explain why. Had to request towels & tissue paper. Appears to be mold in the shower area. We asked for a late checkout but cleaning staff still knocked on our door prior to us leaving. The elevator also makes a horrible sound as it stops at the 6th floor.
Mr. Livinston, Thank you for completing this Guest Review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. As we discussed we are refunding you one night as a resolution in efforts to make it right . It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best Regards,
Thank you for your review and for staying with us recently. We are so pleased to hear you enjoyed your stay with us. From our wonderful team members to our thoughtful decor. We thank you again for your recommendation and look forward to welcoming you back soon!
Thank you for your kind review and for staying with us recently. We are so pleased to hear you enjoyed your stay with us. From our convenient location to our comfortable and spacious rooms and our warm and welcoming team members. We thank you again and look forward to welcoming you back soon!
Hello Linda! We are so sorry to hear that your room was not up to our cleanliness standards. Your comments have been shared with our team and are working diligently to ensure our guests have a clean and comfortable room.