Hotel Tempe/Phoenix Airport InnSuites at the Mall3.0 out of 5.0
Recent guest reviews
This was a good property to stay at for business - had attended a conference for a couple of days and the sleeping rooms were clean, nicely decorated and comfortable. I would stay again and recommend this property as it is in a good location for many things.
Have stayed at this property over the last two years, and you can continue to see the progress being made. My rooms have been consistently better each time and have seen an overwhelming turnaround with staff engagement. Keep up the good work!
I was staying in the suite room when i saw filth everywhere,and the most disgusting thing was the closet i found dog or cat poop in the corner i honestly dont reccomend this hotel!But honestly i have never seen an hotel this bad in my life.
Staff is very friendly, great location for me. Paola I think is her name is wonderful and helpful! I would return anytime I need 2. I would definitely recommend this hotel to others. There is also stores and food choices nearby.
I was here for a 3 day work trip, the hotel is in a perfect location of everything including the Tempe Mall!! My stay was amazing from the start at check-in all the way to check-out, they have an AWESOME social hour which included 2 complementary drink of your choice (beer, wine or soda) EVERY NIGHT!!
Poor staff! Never answer phone for airport pickup, promise breakfast to go and "forget". Slightly scary atmosphere next to "gentlemen's" club. "Restaurant" loud and uninviting, all rooms seemed to be smoking regardless of designation. Despite convenient location, we will never stay here again!!
Curt welcome, bathroom filthy with blocked hand basin and bath! Avoid this establishment! Talk about conveyer style check in - staff unfriendly and nor helpful in the least. Best part of my stay was the shuttle back to the airport!
I stayed at this hotel with my infant. When booking and again when checking in I asked for a crib or pac n play. I reminded the front desk twice while there about the bed. After 90 minutes, I called the desk again. The bed arrived at 9:30 PM after waiting two hours. The excuse was the shuttle driver was the one to deliver the bed and he was busy. The toilet didn’t flush properly and one of the phones did not work at all.
The smoke free room stunk of stale smoke. There was no quiet time. There were at least 20 people in the pools late into the evening. The first night we arrived there was a group of young adults threatening to take someone down and beat the crap out of them. The cleaning staff stood outside of the rooms smoking. There was some kind of green substance flowing from the ice machines. The grounds were unkempt and the room wasn’t updated. The breakfast was marginal- no sugar packs for coffee. The sausage gravy would have tasted better if it weren’t cold.
The room was very good, older but updated. The bed was comfortable and the air conditioner worked well. Reasonably priced and in a good location near the airport and across the street from a nice mall. The outdoor pool was also nice and well-maintained. Unfortunately, there are a lot of birds leaving their messes on the walkways and in the outdoor breakfast area. These areas need more attention. They’re just not clean enough and detract from the overall experience.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Hotel Tempe/Phoenix Airport InnSuites at the Mall places you within a leisurely stroll of Arizona Mills Mall and Sea Life Aquarium. This 3-star hotel has 160 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also near Grady Gammage Memorial Auditorium and LEGOLAND Discovery Center Arizona.
Free hot/cold buffet breakfast is served each morning from 6:30 AM to 10 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
All 160 recently renovated rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include free international calls, free long-distance calls, and free local calls.
At Hotel Tempe/Phoenix Airport InnSuites at the Mall, guests enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
47.0% of guests recommend this hotelTotal of 383 reviews