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Hotel Tempe/Phoenix Airport InnSuites at the Mall

3.0 out of 5.0

Hotel Tempe/Phoenix Airport InnSuites at the Mall

3.0 out of 5.0
Overview Reviews Amenities & Policies
1651 W Baseline Rd, Tempe, AZ
1-844-663-2269
3.5
out of 5
Average Guest Review
See all 53 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 3.5
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

Managers Reception was wonderful. Welcome desk staff and shuttle driver were also cheerful, helpful and friendly.

Everything was great! Different scenery but was very nice and entertaining!

This property was just 'ok', good enough for 1 night between flights if your standards are not too high. Stuff happens; their cleaning crew were behind when we tried to check in at 3:30pm and we ended up waiting until nearly 5:00pm to get our room. Part of that was because we asked for a top floor, but many were waiting along with us. The lobby is very small so we sat outside in the heat waiting, which, for us, not that big a deal but I can see others not so happy. The room was 'ok', fairly comfortable, pillows all too high/hard, mattress was just 'ok' as well. We decided to take them up on their happy hour with two free drinks at their little restaurant. The menu had: hamburgers, cheese burgers, hot dogs, grilled chicken and club sandwiches. Except they couldn't make hamburgers, cheese burgers, hot dogs or grilled chicken because the grill was broken. The wine came in a little plastic cup. :p

When we checked in, everything seemed OK, and we stayed there to get an early night as we had a plane to catch and had to get up at 3:30 AM. About 2 hours after we went to sleep, the front desk must have given our room to a second patron who came to the room and kept trying to get her pass key to work, waking us up and scaring the crap out of us. When she couldn’t get in, she went back to the front desk and they redid her keys and sent her back to our room a second time. Now we were really awake and that was the end of sleep for the night. Upon checkout, the front desk person didn’t compensate us for all the crap that we had to put up with and just said “have a nice day “ We won’t be staying there again!!

Location is great. It was near everything we needed to go.

Room smelled front desk not courteous. Did not have high floors.

Location is great. Property is pretty run down. Bathroom is busted. Pool and breakfast are weak.

Property is an older hotel but appeared to be recently upgraded. Some items still showed age but overall better an expected. Area is not the best part of town but no issues.

The different sounding birds were beautiful. The key cards didn't work for several people including us. The eggs I had at breakfast were cold but the free drink and appetizers at happy hour were a nice touch.

Great place, beautiful view, near the mall, and fast food located walking distance

Older outdated property that’s in need of a remodel slow check in had to wait an hour to get in our room and then keys didn’t work the first time... front desk staff wasn’t rude but was not friendly or eager to assist... happy hour was great and staff at the bar was super nice but again slow service it took about an hour to get wings and a burger. Good for a quick overnight stay but not a destination hotel

Space available on an unexpected lay over. Airport transportation not available at 11pm, but reimbursed for taxi with receipt.

The staff was great. The rooms where clean. I had to get sn extra night and they wete very helpful.

I liked the location, the free happy hour drinks and breakfast, and the layout of the room, but not the condition of it. Had some major problems with housekeeping, hotel is old and on dirty side, some staff members were friendly, but not all, and parking late at night, it was challenging to find a spot. Also some bad flooding isdues during rainstorm (not IN room, outside). Thin walls made it hard to sleep as well. Overall impression, I would not return to this hotel.

Short stay but hotel met our needs well. Clean and comfortable room and standard breakfast buffet. Exactly what we were looking for. Only hiccup was difficulty reaching front desk to request courtesy shuttle from airport.

Complex experience. At one time this was a grand and ahead of its time hotel. It can easily still be enjoyed but it is getting a bit worn and in a transitional neighborhood. Having said that it sits with other chain properties and is clearly more unique than them. I enjoyed my stay and would visit again

The staff was kind and helpful. My room was big and clean.

1651 W Baseline Rd Tempe AZ

Hotel highlights

  • Walking distance to Arizona Mills Mall
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Arizona Mills Mall is within a 5-minute walk of Hotel Tempe/Phoenix Airport InnSuites at the Mall while other popular sites like Diablo Stadium are within a few miles (5 km). This 3-star hotel has 160 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 10 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Hotel Tempe/Phoenix Airport InnSuites at the Mall, guests enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include outdoor tennis courts, a rooftop terrace, and free WiFi in public areas.

Room options

Studio King Wet Bar

King 1 | Sleeps 4
from $59

Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Executive Suite, 1 Bedroom

Queen 2 | Sleeps 6

Studio, 2 Queen Beds

Queen 2 | Sleeps 4

Executive Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for Hotel Tempe/Phoenix Airport InnSuites at the Mall

Everyone (39) Couples (2) Family (12)
3
Everyone

By on May 28, 2019

Review comment responded on May 28, 2019

I am sorry that your stay with us was just satisfactory. What could we have done better to make your stay with us more enjoyable?

5
Partner Couples

Managers Reception was wonderful. Welcome desk staff and shuttle driver were also cheerful, helpful and friendly.

By on May 20, 2019

Review comment responded on May 20, 2019

It is so good to see that the staff was friendly and accommodating. I am glad you enjoyed our happy hour. Thanks for choosing the Hotel Tempe Phoenix Airport InnSuites.

5
Family with small children Families

Everything was great! Different scenery but was very nice and entertaining!

By on May 20, 2019

Review comment responded on May 20, 2019

I am so glad that we met all of your expectations. Thanks so much for choosing the Hotel Tempe Phoenix Airport InnSuites.

2
Everyone

By on May 12, 2019

Review comment responded on May 13, 2019

I am so sorry that we did not meet your expectations.

3
Families

This property was just 'ok', good enough for 1 night between flights if your standards are not too high. Stuff happens; their cleaning crew were behind when we tried to check in at 3:30pm and we ended up waiting until nearly 5:00pm to get our room. Part of that was because we asked for a top floor, but many were waiting along with us. The lobby is very small so we sat outside in the heat waiting, which, for us, not that big a deal but I can see others not so happy. The room was 'ok', fairly comfortable, pillows all too high/hard, mattress was just 'ok' as well. We decided to take them up on their happy hour with two free drinks at their little restaurant. The menu had: hamburgers, cheese burgers, hot dogs, grilled chicken and club sandwiches. Except they couldn't make hamburgers, cheese burgers, hot dogs or grilled chicken because the grill was broken. The wine came in a little plastic cup. :p

By on May 8, 2019

Review comment responded on May 11, 2019

I am so sorry that you had to wait for your room. That is unacceptable and we can and must do better. My grill has never been broken so I would love to know who you talked to and find out why they would say that. Very disappointing as a manager.

3
Everyone

By on May 7, 2019

Review comment responded on May 9, 2019

I am so sorry that we did not meet your expectations. What could we have done better to meet your needs?

1
Everyone

When we checked in, everything seemed OK, and we stayed there to get an early night as we had a plane to catch and had to get up at 3:30 AM. About 2 hours after we went to sleep, the front desk must have given our room to a second patron who came to the room and kept trying to get her pass key to work, waking us up and scaring the crap out of us. When she couldn’t get in, she went back to the front desk and they redid her keys and sent her back to our room a second time. Now we were really awake and that was the end of sleep for the night. Upon checkout, the front desk person didn’t compensate us for all the crap that we had to put up with and just said “have a nice day “ We won’t be staying there again!!

By on Apr 16, 2019

Review comment responded on May 1, 2019

Obviously I am horrified by this mistake. Could I have your name so I could do some research and find out how the mistake was made. What room were you in, it sounds like they checked you into one room, but gave you keys to another. But I can't be sure. I know you are not happy, but I would love to make this right.

3
Families

Location is great. It was near everything we needed to go.

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

I am glad that you liked our location. I hope your room met your expectations and that you were able to enjoy our free hot breakfast and free happy hour. Thanks for choosing the Hotel Tempe Phoenix Airport InnSuites.

2
Families Business Business Travelers

Room smelled front desk not courteous. Did not have high floors.

By on Apr 11, 2019

Review comment responded on May 1, 2019

I am sorry that your room was not fresh. Our inspector should not have released the room to rent if it did not smell fresh. Discourteous front desk agents is unacceptable. This we can and must correct.

3
Families

Location is great. Property is pretty run down. Bathroom is busted. Pool and breakfast are weak.

By on Apr 10, 2019

Review comment responded on Apr 11, 2019

I am sorry that we did not meet your expectations. We will be starting work on bathrooms next month. Hopefully we can get to them all within a few months. I think our breakfast is great, what could we have offered more than two types of eggs, sausage, potatoes, biscuits and gravy, yogurt, muffins, cereal, pancakes, waffles, juice, coffee, toast, what are we missing? Help us make it better.

Hotel Tempe/Phoenix Airport InnSuites at the Mall

1651 W Baseline Rd, Tempe, AZ 85283