I had a issue with a hotel i had booked with and i needed to get a refund for. I called Orbitz and the customer service operator Jim help me with the whole prosses not only did they get me another room at a much better hotel but they stayed on the phone with me the whole time intell my problem was fixed i was very satisfied with there services and they made a bad situation better very quickly and that is how you want to be taken care of thank you orbits for showing me you truley care about your customers
I was only in town for a short stay, so it was pleasing to catch a bit of Phoenix history by staying in this hotel. Great job with updating the hotel as well as keeping its history alive.
The shower was ridiculous. Shower ran scalding hot to cold with no warning or reason. Shower head was loose. I had to tighten it with a dime. Will never stay there again.
The place is not what was described in website no parking no one to tell you where to go called and console place move to remade
Building needs renovation, rooms are small, bathrooms in poor condition, water temp fluctuated, no lobby or gathering space, windows small, AC not adjustable, etc, etc.
We loved our trip here. The staff was great, they took care of all our needs. I love the history. I would stay again
It was ok the price was too high for such an older hotel.
There are a lot of widely mixed reviews here. I found them to be untrue based on my experience. It’s clean, everyone is friendly, it has nostalgia, it’s a historic landmark which means of course the walls are a bit thinner but I had a city facing window and did not find the noise was a problem. My bathroom was a decent size and there were places to put toiletries- if anything, they seem to have acknowledged past reviews and made efforts to remedy. Would stay again if I needed to be in central Phoenix!
Chose this hotel as part of an Orbitz package -- which led me not to read the reviews. This once-proud hotel is beyond tired. It is simply not up to 21st century standards. The beds are not comfortable. The hotel couldn't find a single soft pillow for me, which I need to sleep comfortably. The hotel has been patched and band-aided. It needs to be either torn down and replaced with a skyscraper or gutted and rebuilt with acceptable plumbing, electrical, air handling and security. The decor is ghastly. The staff does work hard and earnestly to provide a good experience. They are to be commended. If I had known what this place was like, though, I'd never have stayed there. The conditions at most Super 8 inns are far better.
The hotel was cozy, of nice environment on the main road.. Close to a lot of restaurants.. Love it a lot
There is a lot to like about the Hotel. I would have rated higher but was disappointed when I tried to check in early (1030 am) and there were rooms available but was told I'd have to pay $25 if I checked in before 1. I declined to do so. They were willing to hold my bag and I checked in later.
Nice Location and reasonable price. Bathrooms had minimal counterspace and rooms were old. Bed comfy. Thin walls.
Hotel has very outdated decor, room carpet was sticky, bath didn't drain well, the bed had springs you could feel when lying down, and the walls are so thin you can hear every word from the neighboring room. There is also no room service food option.
Although the room was clean, the bed needs replaced and the entire hotel is in need of a complete redo. The bathroom stepped right back to the early 50's. Retro would be the word to define the hotel.
Hotel has no kitchen, so there is no breakfast nor quick room service option (they do have a couple of "restaurants/bars" next door). Wifi connection was stable and reliable. Couldnt manipulate/adjust AC in the room but ceiling fan was good enough. Bed was comfortable; walls and door seem to be thin as you could hear people talking at most hours. Overall, hotel had a good rate compared to others in the area and I was attending a tradeshow at the convention center, so was good enough. They did mess up rejecting a Fedex package that had been sent to me; no reason/explanation was offered.
Located in Downtown Phoenix, Hotel San Carlos - Downtown Convention Center is within a 5-minute walk of Arizona State University - Downtown Phoenix and within 15 minutes of other popular attractions like Phoenix Convention Center. This 3-star hotel welcomes guests with 129 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
This hotel has a restaurant that's perfect for a leisurely bite to eat.
Hotel San Carlos - Downtown Convention Center's 129 air-conditioned rooms provide coffee makers, ceiling fans, and phones. Guests can expect free WiFi and LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Guests of Hotel San Carlos - Downtown Convention Center have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Other amenities at this historic hotel include conference space, a 24-hour business center, and a terrace.
I had a issue with a hotel i had booked with and i needed to get a refund for. I called Orbitz and the customer service operator Jim help me with the whole prosses not only did they get me another room at a much better hotel but they stayed on the phone with me the whole time intell my problem was fixed i was very satisfied with there services and they made a bad situation better very quickly and that is how you want to be taken care of thank you orbits for showing me you truley care about your customers
I was only in town for a short stay, so it was pleasing to catch a bit of Phoenix history by staying in this hotel. Great job with updating the hotel as well as keeping its history alive.
Thanks for staying with us. We appreciate your feedback!
Thank you for staying with us. We apologize for not meeting your expectations and we do appreciate your feedback.
The shower was ridiculous. Shower ran scalding hot to cold with no warning or reason. Shower head was loose. I had to tighten it with a dime. Will never stay there again.
Thank you for your feedback - we will have maintenance check into the issue.
Thank you for staying with us! We look forward to seeing you in the future!
The place is not what was described in website no parking no one to tell you where to go called and console place move to remade
Thank you for your feedback.
Thank you for staying with us. We appreciate your feedback.
Building needs renovation, rooms are small, bathrooms in poor condition, water temp fluctuated, no lobby or gathering space, windows small, AC not adjustable, etc, etc.
Thank you for staying with us and sharing your concerns. The hotel is 91 years old and the rooms were not built as big then as newer hotels are. The lobby is open for guests to gather with a variety of seating options. Your concerns about the condition of the bathrooms, water temperature, etc have been forward to management and the maintenance departments.
Thank you for staying with us. We're very happy you had an enjoyable stay. We hope to see you again in the future.
We loved our trip here. The staff was great, they took care of all our needs. I love the history. I would stay again
Thank you for staying with us. We look forward to seeing you in the future.
Thank you for staying with us. We strive very hard to meet our guest's expectations. Thank you for your review and we look forward to seeing you again in the future.