Standard Room, 1 Queen Bed
from $170
Hotel San Carlos - Downtown Convention Center
3.0 out of 5.0
3.4
out of 5
Average Guest Review
See all 131 reviews
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Recent guest reviews
There is a lot to like about the Hotel. I would have rated higher but was disappointed when I tried to check in early (1030 am) and there were rooms available but was told I'd have to pay $25 if I checked in before 1. I declined to do so. They were willing to hold my bag and I checked in later.
Nice Location and reasonable price. Bathrooms had minimal counterspace and rooms were old. Bed comfy. Thin walls.
Hotel has very outdated decor, room carpet was sticky, bath didn't drain well, the bed had springs you could feel when lying down, and the walls are so thin you can hear every word from the neighboring room. There is also no room service food option.
Although the room was clean, the bed needs replaced and the entire hotel is in need of a complete redo. The bathroom stepped right back to the early 50's. Retro would be the word to define the hotel.
Hotel has no kitchen, so there is no breakfast nor quick room service option (they do have a couple of "restaurants/bars" next door). Wifi connection was stable and reliable. Couldnt manipulate/adjust AC in the room but ceiling fan was good enough. Bed was comfortable; walls and door seem to be thin as you could hear people talking at most hours. Overall, hotel had a good rate compared to others in the area and I was attending a tradeshow at the convention center, so was good enough. They did mess up rejecting a Fedex package that had been sent to me; no reason/explanation was offered.
It'ss definitely overpriced for what it is. I know is historic and has a story but I feel it could be a little less expensive. Has no parking of it's own so we found ourselves having to pay for parking (no too bad though). Because of is historic nature, the rooms are much smaller than what we're used to; the bathroom was small as well. Our door didn't close completely unless we pushed it all the way. The pool was not heated like it says on the website and the controlling the air temperature in the room is not as easy as it should be. It is in a good location, as everything is within walking distance, which suited our purposes just fine. We also did get a view of the city at night which was nice.
For the price it was definitely worth it for my business trip but this is definitely a historical building that could use some upgrades that do not diminish the historical aspects that give this place charm. The room was clean and comfortable which is really the most important thing. The old fixtures and layout is very interesting. I quite liked it although I'm not generally into that kind of thing. The only real problem was the shower which really need upgrading. When you pulled the lever to get the water to come out of the shower, only about half of the water diverted which wasted a lot of water...in a desert. The shower did work though so it wasn't the worst thing. I was here for a business trip but I would not recommend this hotel for families with small children. In the room I was in, there was not space for a pack'n'play or any sort of crib and not much room for kids to play.
Room was great except bathroom was extremely narrow. Bed was comfortable. Wi-fi was stable. Enjoyed the memorabilia in the hallways and the attempts to maintain the historical value of the hotel.
Great price, location, and acceptable accommodations. Very old, but nicely kept.
If you want newness and all the amenities , this is not your place! Very very old and a bit run down, but that's what we loved about it. If you want to sleep in, this is not the place. Very thin walls and remodeling going on.
This is a nice hotel, walking distance to the Phoenix Convention Center. The staff was very welcoming and professional. The room was clean and the bed was comfortable. Very close to the airport as well, but not in the flight path.
It was a great experience to stay at a piece of history
Friendly staff, comfortable room. Haven't stayed here in years and am glad I chose this hotel. Close to all downtown arts spaces.
I didn't realize the hotel's history when I booked my stay. It has a lot of character and history. I didn't experience anything (ghostly) out of the ordinary. One can experience negative experiences in any hotel. Mine weren't extreme and were minor in general. The walls were paper thin. I could hear the loud woman next door talking. The furnishings were old and I realize that is the historical effect they are after. Some conveniences though, need to change and keep up with today's world and they are attempting to do that while preserving the hotel's history. Would I stay there again? Yes
Built in 1928 and never updated, this hotel is in need of a wrecking ball.
Cute hotel, loved the vintage feel. Staff was wonderful but walls were so thin that I felt a part of my neighbours conversation and they have an early checkout fee of $50
What a nice little surprise downtown Phoenix, within walking distance of where we wanted to be. Everyone was so nice and helpful. This charming hotel was filled with history.
Great stay at Hotel San Carlos, filled with history, which is honored with old photos and descriptions on every floor (Who knew that it appears in the background of Hitchcock's Psycho, and that Marilyn Monroe stayed in room 326 for 3 weeks during the filming of Bus Stop?). Staff are terrific, warm, accommodating. It is within an easy walk of Convention Ctr and be sure to check out the Public Market just down Central (on Saturdays). Small, workable fitness center Internet is a bit slow, but functional my room near the elevator was loud, and staff kindly accommodated my request for a relocation to a very quiet room at the end of the hall. Highly recommended.
The Hotel I've stayed at before for baseball games and it was great again this time around as well.
Hotel highlights
- Walking distance to Phoenix Convention Center and Venues and Talking Stick Resort Arena
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Downtown Phoenix, Hotel San Carlos - Downtown Convention Center is within a 10-minute walk of popular sights such as Phoenix Convention Center and Venues and Talking Stick Resort Arena. This 3-star hotel has 129 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Located in central Phoenix, the hotel is also near Chase Field and Arizona State Capitol.
Dining
Enjoy dining at Rice Paper, one of 2 onsite restaurants.
Rooms
All of Hotel San Carlos - Downtown Convention Center's 129 air-conditioned rooms provide coffee makers, ceiling fans, and phones. Guests can enjoy free WiFi and cable TV. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
Property features
At Hotel San Carlos - Downtown Convention Center, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Other amenities at this historic hotel include 2 meeting rooms, conference space, and a business center.
Guest reviews for Hotel San Carlos - Downtown Convention Center
lots to like
Everyone
There is a lot to like about the Hotel. I would have rated higher but was disappointed when I tried to check in early (1030 am) and there were rooms available but was told I'd have to pay $25 if I checked in before 1. I declined to do so. They were willing to hold my bag and I checked in later.
Everyone
Nice Location and reasonable price. Bathrooms had minimal counterspace and rooms were old. Bed comfy. Thin walls.
Review comment
David L. (Front Desk) responded on Mar 28, 2017
Thank you for your review. We are glad you liked the location and value of the hotel. We appreciate your business, and hope to have you back as a guest another time. -David L. (Front Desk)
very dated hotel
Everyone
Hotel has very outdated decor, room carpet was sticky, bath didn't drain well, the bed had springs you could feel when lying down, and the walls are so thin you can hear every word from the neighboring room. There is also no room service food option.
Review comment
David L. (Front Desk) responded on Mar 27, 2017
Thank you for your review. When you book a historical hotel, you will indeed get a dated hotel with old decor. We are sorry to hear about your dislike of the room. You can always ask for a new room. Our staff would be more than happy to give you a different one. We don't have room service because we are considered "limited service". That is why we can charge $189 while Hyatt charges $375. Although I am sure they have excellent mints they put on your pillow. -David L. (Front Desk)
it may be historic or maybe hysterical!
Everyone
Although the room was clean, the bed needs replaced and the entire hotel is in need of a complete redo. The bathroom stepped right back to the early 50's. Retro would be the word to define the hotel.
Review comment
angela responded on Mar 18, 2017
Thank you for your time and review. Your comment is very valuable to us we will try follow your recommendations. Best Wishes
ok hotel in convenient location
BusinessTravelers
Hotel has no kitchen, so there is no breakfast nor quick room service option (they do have a couple of "restaurants/bars" next door). Wifi connection was stable and reliable. Couldnt manipulate/adjust AC in the room but ceiling fan was good enough. Bed was comfortable; walls and door seem to be thin as you could hear people talking at most hours. Overall, hotel had a good rate compared to others in the area and I was attending a tradeshow at the convention center, so was good enough. They did mess up rejecting a Fedex package that had been sent to me; no reason/explanation was offered.
Review comment
David L. (Front Desk) responded on Feb 19, 2017
Esteban, Thank you for your four-star review! We are glad you enjoyed the convenient location, the comfortable bed, and the free wi-fi. We are also happy to see you enjoyed the value of the hotel. Sorry you couldn't adjust your own A/C. That is because our historical hotel has a centralized boiler/ac unit. As for the package, I don't know what happened. I do know you did receive it a day later, so we are glad about that.
really want it to be better...
Everyone
Review comment
David L. (Front Desk Agent) responded on Nov 17, 2016
Bob, Thank you for your review. We are glad you liked the location and the staff. We appreciate your business. Sorry you did not like the showers and bedding. I will let the general manager know of your feelings.
first time, last time
Everyone
It'ss definitely overpriced for what it is. I know is historic and has a story but I feel it could be a little less expensive. Has no parking of it's own so we found ourselves having to pay for parking (no too bad though). Because of is historic nature, the rooms are much smaller than what we're used to; the bathroom was small as well. Our door didn't close completely unless we pushed it all the way. The pool was not heated like it says on the website and the controlling the air temperature in the room is not as easy as it should be. It is in a good location, as everything is within walking distance, which suited our purposes just fine. We also did get a view of the city at night which was nice.
Review comment
David L. (Front Desk Agent) responded on Nov 17, 2016
We are sorry you won't be back. We are glad you liked the location and the view from the hotel room. Sorry to hear you feel we are overpriced. We are the best valued hotel in all of Downtown. You are more than welcome to stay at Super 8. The parking situation is tough, but that is the price you pay when you are downtown with 80,000+ employees during the day and thousands of tourists are night. The pool is heated to 82 degrees. You might have not liked it because the Phoenix air was chilly. I will discuss your advice on pricing the with the General Manager and the Owner.
historical charm with pros and cons
Everyone
For the price it was definitely worth it for my business trip but this is definitely a historical building that could use some upgrades that do not diminish the historical aspects that give this place charm. The room was clean and comfortable which is really the most important thing. The old fixtures and layout is very interesting. I quite liked it although I'm not generally into that kind of thing. The only real problem was the shower which really need upgrading. When you pulled the lever to get the water to come out of the shower, only about half of the water diverted which wasted a lot of water...in a desert. The shower did work though so it wasn't the worst thing. I was here for a business trip but I would not recommend this hotel for families with small children. In the room I was in, there was not space for a pack'n'play or any sort of crib and not much room for kids to play.
Review comment
David L. (Front Desk Agent) responded on Nov 9, 2016
Thank you for your four-star review! We are happy you liked the staff. They try their best to make life easier for all of our guests! We're also glad to hear you liked the location. We appreciate your business!
an historical nod
Everyone
Room was great except bathroom was extremely narrow. Bed was comfortable. Wi-fi was stable. Enjoyed the memorabilia in the hallways and the attempts to maintain the historical value of the hotel.
Review comment
David L. (Front Desk Agent) responded on Oct 23, 2016
Thank you for your review. We are sorry the bathrooms were too small for your liking. Unfortunately, that is the downside of a 1928 historical building. We are glad you liked the staff, the bed, and the location. We hope you decide those "pros" make it worth a trip back! -David L(Front Desk Agent)
great stay
Everyone
Great price, location, and acceptable accommodations. Very old, but nicely kept.
Review comment
angela@hotelsancarlos.com responded on Aug 19, 2016
Dearest guest of the Historic Hotel San Carlos! Thank you so much for your wonderful review and we wish to see you again! Have a Most Wonderful Day! Best Regards, Angela Hentz and the Staff
Mike, Thank you for your four-star review. We are glad you liked the location! We hope you give us another visit when you are in Downtown Phoenix. -David L.