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Recent guest reviews

one elevator well, was not good. need more access to stairs or another elevator

Great hotel location & great staff! Highly recommend this hotel.

Property is OK Was not what was expected for a suite. Was next to electrical closet that had loud hum all night. Climate control not functioning properly, could not get a consistent temperature

Lauren, at the front desk, and her staff were all so AWESOME ! Made us feel very welcomed and went out of their way to make our 4-day stay fun & memorable one. The hotel is in a great location with easy access to restaurants, grocery stores, gas, car washes, on & off the freeway. Highly recommend this location. Thank you Hilton ! It's been a great stay with you !

This is a very nice property just like all of Hilton properties. The one thing that keeps me from giving any property an exceptional review is the cut backs that all properties have made due to Covid. No daily room cleaning is a big one. Not having fresh sheets and towels everyday. I get that at home. No normal breakfast when I can go to a local cafe and eat like a normal person. Besides that I loved this property and will stay here in the future when visiting the Valley of the Sun.

With Covid I get it but multiple day stays,your room is not cleaned fine with that,but should get discount on days room not cleaned.

Considering COVID 19 these people have mastered assuring people are both safe and cared for. The attitude and attention to their clients was excellent. The rooms were clean the bed was comfortable. Overall I rate this place excellent

Very nice and sweet clean everyone makes sure everything is good

Room was clean, hot tub was nice and hot, staff was nice.

The best thing about this hotel was friendly helpful staff. The rooms were comfortable with good dark out curtains comfy bedding quiet etc. breakfast was very good. Work out facility and pool nice additions

Really nice hotel really clean nice beds excellent

Our room faced the air conditioning compressors on the roof- they produced a nonstop roar. However the staff was friendly and professional. They even allowed for a two hour latte checkout without charge.

Nothing special about this hotel, basic, overpriced, across the street from an industrial refrigeration plant so the view is pretty awful.

Great location. Clean rooms.. Would stay here again .

This hotel and staff are AMAZING!!! THe staff was beyond friendly

We were woken up by staff by phone and knocking at our door at 9 a.m. because there was a water leak above us. Our bathroom sink was clogged up we couldn't use it. I spent $200 for all that garbage.

West Frye Road Chandler AZ

Hotel highlights

  • Walking distance to Chandler Fashion Center
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Outdoor pool

Located within a leisurely stroll of Chandler Fashion Center, Hilton Phoenix Chandler is within a few miles (5 km) of San Marcos Golf Course. This 197-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

To-go breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All 197 rooms feature MP3 docks, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free weekday newspapers, laptop-compatible safes, and ironing boards are also standard.


Property features

At Hilton Phoenix Chandler, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. Free valet parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

King Suite, Junior Suite, 1 King Bed

1 King Bed | Sleeps 2

Two Queen Beds, Roll In Shower

2 Queen Beds | Sleeps 4

Two Queen Beds

2 Queen Beds | Sleeps 4

One King Bed, Roll In Shower

1 King Bed | Sleeps 2

Guest reviews for Hilton Phoenix Chandler

Everyone (14) Couples (10) Business (2) Family (7) Other (1)
5
Everyone

By on Mar 30, 2021

Review comment responded on Apr 10, 2021

Thank you for taking the time to give us valuable feedback! We hope to welcome you back again soon.

4
Family

one elevator well, was not good. need more access to stairs or another elevator

By on Feb 16, 2021

Review comment responded on Feb 16, 2021

Thank you for taking the time to give us valuable feedback. I apologize both elevators were busy this weekend. We were sold out so a lot of traffic. We do have an access to stairs and we can put out a sign next time to help direct where the stairs are. We hope to welcome you back again soon. Thank you for staying with us.

5
Everyone

Great hotel location & great staff! Highly recommend this hotel.

By on Feb 5, 2021

Review comment responded on Feb 5, 2021

Thank you for taking the time to give us feedback! I appreciate your kind words about the hotel and staff. We hope to welcome you back again soon!

3
Everyone

Property is OK Was not what was expected for a suite. Was next to electrical closet that had loud hum all night. Climate control not functioning properly, could not get a consistent temperature

By on Jan 20, 2021

Review comment responded on Jan 21, 2021

I wanted to apologize about your experience with us. I completely understand the locations of the Jr Suites are not ideal. Please reach out to me direct if you ever return and I will help you get into a nice quiet area of the hotel.

5
Everyone

By on Jan 8, 2021

Review comment responded on Jan 8, 2021

Mike, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hilton Phoenix Chandler, and we look forward to welcoming you back soon. Sincerely, Bill Taylor, General Manager

5
Family

Lauren, at the front desk, and her staff were all so AWESOME ! Made us feel very welcomed and went out of their way to make our 4-day stay fun & memorable one. The hotel is in a great location with easy access to restaurants, grocery stores, gas, car washes, on & off the freeway. Highly recommend this location. Thank you Hilton ! It's been a great stay with you !

By , from N. California on Oct 18, 2020

Review comment responded on Oct 18, 2020

Thank you for taking the time to give us valuable feedback. We are so happy to hear that you enjoyed your stay with us and will be sure to pass along your kind words to the staff. We hope to see you again in the near future. Thank you for staying with us.

5
Partner Couples

This is a very nice property just like all of Hilton properties. The one thing that keeps me from giving any property an exceptional review is the cut backs that all properties have made due to Covid. No daily room cleaning is a big one. Not having fresh sheets and towels everyday. I get that at home. No normal breakfast when I can go to a local cafe and eat like a normal person. Besides that I loved this property and will stay here in the future when visiting the Valley of the Sun.

By , from Concord, CA on Sep 18, 2020

Review comment responded on Sep 19, 2020

Thank you for being our guest at Hilton Phoenix Chandler. We are glad to know overall you had a pleasant time while you were here. However, we regret any disappointment with some of our services not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We appreciate your business and look forward to seeing you again soon. Sincerely, Bill Taylor, General Manager

5
Everyone

With Covid I get it but multiple day stays,your room is not cleaned fine with that,but should get discount on days room not cleaned.

By , from Phoenix on Sep 8, 2020

Review comment responded on Sep 9, 2020

Thank you for staying at Hilton Phoenix Chandler. We are happy to see we met most of your expectations and you had a great stay. We appreciate your nice rating and hope to welcome you back. Sincerely, Bill Taylor, General Manager

5
Family

Considering COVID 19 these people have mastered assuring people are both safe and cared for. The attitude and attention to their clients was excellent. The rooms were clean the bed was comfortable. Overall I rate this place excellent

By , from Lillian, AL on Aug 4, 2020

Review comment responded on Aug 11, 2020

Michael, thank you for choosing Hilton Phoenix Chandler and for your terrific review. We are glad to read you enjoyed our refreshing accommodations and comfortable bed. Our top priority is to take care of our guests, and we are glad you acknowledged our commitment in maintaining clean and safe accommodations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Bill Taylor, General Manager

5
Family Family

Very nice and sweet clean everyone makes sure everything is good

By , from Chandler Arizona on Jul 19, 2020

Review comment responded on Jul 19, 2020

Nancy, on behalf of all of us at Hilton Phoenix Chandler, thank you for the excellent review. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Sincerely, Bill Taylor, General Manager

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