Staff is very rude and dirty. Its like pulling teeth to get help from anyone.
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Liked front door being unlocked for my visitors, and overall quietness of premises. Didn’t like: doors to units not very soundproof; refrigerator’s freezer was defrosting and ice cubes melted from opening refrig door often and so refrig leaked; an electrical outlet’s holes were loose such that my phone charger wouldn’t stay plugged in easily; the conservation toilet needs to be flushed more than once each time
Exceptionally irresponsible staff. They just said the prepaid reservation was not accepted and did not bother to explain or suggest alternative plans.
It was a pleasant stay, It was a pleasant stay, It was a pleasant stay
Arrived really late and all we wanted to do was sleep so we didnt really look around room until next day. Lobby mat had lots of pet hair. Hairs were in tub. Toilet didnt really seem that it had been cleaned. Sink was dirty. Stove top dirty. Overall condition was ok but definetly room for improvement in cleanness.
Back entrances to the building had very foul smells. Kind of smelled like urine. Front desk staff was very unprofessional. I made the reservation for 2 nights and paid in advance on Orbitz. I checked in at 11pm and got a call the next morning at around 11 saying I had a balance of $150 (which was more than my room stay) that needed to be paid by the end of business day or I had to be out. I explained that I already paid via Orbitz and gave my credit card for the deposit and the lady insisted I had a balance. I explained again and she said “oh nevermind” and hung up.
The hotel was overbooked so moved us to another property.
The worst experience ever I'll never use this app or stay at this hotel in the future
No thrills, no memorable service, nothing terrible, nothing great ... just a place to stay with a shabby but working pool, a weight room/commercial laundry room... the best place about it is the great egg place next door !
Room had a funny odor but beds were comfortable. It was quiet. They offer free breakfast but don’t bank on it unless you want a granola bar or s packaged mini muffin. Shouldn’t be allowed to lie like that.
Absolutely no amenities. Room smelled like refried beans (my best guess) the entire stay - fortunately we only slept there. Queen beds - we were told only one room in the entire hotel had a king bed and it wasn't available. WiFi is so slow it's useless. "Breakfast" is a joke unless you love granola bars and will be there before 9.30 am to get one. Oh, and no daily housekeeping, fresh towels, linens, etc.
The hotel is good for a night or two stay. Needs to be cleaned and maintained better. I saw the closet had so much dust and what looked like dry wall or concrete dust on the floor of the closet. The room had a dingy smell. Maybe the hotel can invest in some air freshener. On the plus side, the room is bigger than expected. Has a full kitchen, fridge, a nice work table and a good sized wash and bathroom.
Terrible smell in the room and bathroom light didn't work. They didn't fix it when we asked, but they did give us a different room when we complained again. The new room had broken drawers and the shower leaked all over the floor. The AC made a terrible noise which made it hard for us to sleep Was told there was a complimentary breakfast, this consisted of pre-packaged muffins, granola bars, and oatmeal. Overall, we only slept there, but still, it was not what it the website made it seem.
We were not given the room we booked. The staff was not helpful with this and very unsympathetic. The desk was never staffed and we often had to wait many mintues before anyone even showed up to help. There was a huge pile of garbage by the pool for days.
Located in Central Scottsdale, Extended Stay America - Phoenix - Scottsdale is 1.4 mi (2.3 km) from Cactus Park and within a 10-minute drive of Westworld of Scottsdale. This 106-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
All 106 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests staying at Extended Stay America - Phoenix - Scottsdale enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff is very rude and dirty. Its like pulling teeth to get help from anyone.
Arthur, thank you for being our guest. We offer our sincere apologies for the behavior of our associates. What you experience is not acceptable and please be assured your concern will be used to improve our service delivery. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
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Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Liked front door being unlocked for my visitors, and overall quietness of premises. Didn’t like: doors to units not very soundproof; refrigerator’s freezer was defrosting and ice cubes melted from opening refrig door often and so refrig leaked; an electrical outlet’s holes were loose such that my phone charger wouldn’t stay plugged in easily; the conservation toilet needs to be flushed more than once each time
Richard, thank you for your review of your recent stay. We apologize for the issues you encountered in your suite. Your feedback will be shared with our maintenance team for review and action. However, from your ratings, it seems that your overall stay was satisfactory. We hope to see you again soon for a much better experience. Sincerely, Hotel Management
Exceptionally irresponsible staff. They just said the prepaid reservation was not accepted and did not bother to explain or suggest alternative plans.
It was a pleasant stay, It was a pleasant stay, It was a pleasant stay
We appreciate your fantastic review of Extended Stay America. Thank you for letting us know your stay was perfect in every way and that you will definitely stay with us whenever your in this area! We look forward to serving you again. Sincerely, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management