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Extended Stay America - Phoenix - Scottsdale

2.5 out of 5.0

Recent guest reviews

We were not given the room we booked. The staff was not helpful with this and very unsympathetic. The desk was never staffed and we often had to wait many mintues before anyone even showed up to help. There was a huge pile of garbage by the pool for days.

We had a three day baseball tournement in Scottsdale during spring training. Being on a tight budget and most room at the places i usually stay being in the upwards of $375 we decided to go with this place seeing as we only needed a shower and bed. Boy will we never ever ever make this mistake again! Hotel check is was odd- employee reeked of cigarettes and had a dingy stained shirt on and obviously hated his job. Got to the room and was both shocked and scared! Immediately sprayed febreeze, Lysol and lite a candle to help with the stench. Customary thing for me is to look under the blankets before climbing in and gold thing because their was cereal under the sheet! Not sure how or why but found apple jacks. So We were a family of three and needed to use the pullout and yet there was no extra bedding for the pull out! No sheets, pillows or blankets. When asked for extra pillows we were told no because people steal them.......move to the bathroom and we see we have one wash cloth and one body towel and that's it! Thankfully we were able to find what we assumed was the housekeeping staff and she gave us one more body towel and 5 wash clothes? Weird.speaking of housekeeping don't expect your room to be cleaned at all! Not once did they clean, restock or check in and we we're there from thur to sun. No plates, utensils or other kitchen commodities for the kitchen in the room. Didn't know we needed to bring our own...oops! The grounds aren't maintained and trash was everywhere.

This was the dirtiest Extend Stay I have every been in. After the first night my wife and I moved out. They would not give us enough hangers for our clothes. The room keys did not work properly. The place was very dirty. When I was checking in there was 6 guests in front of me that had already checked in and was complaining about everything. DO NOT BOOK THIS LOCATION!!!

This hotel needs a serious update and renovation. The location is good but my room had a odd smell, was in pretty poor shape, and needs updating. In addition the front desk attendant was had to find when you needed something and was rarely seen.

With long term stay it was a bit smelly with all the cooking going on in the rooms.

Staff helpful, a bit odd. Workout room is a few aerobic machines right next to laundry, not a bad idea, but a bit minimal. Has a pool! Bed was comfortable, but fleece blanket a bit grimey. I was too tired to care, but still...This is a no frills hotel with some services that help you save money. Quiet while I was there, which is a great plus. Near a few food stores and plenty of restaurants and shops. Nice overall. A few steps above the one near old city in Scottsdale.

I wasn't able to check in because they had rented out my room. Despite having already reserved and paid for it. To make matters worse they called the other extended stay to check availability and was told they had room. An uber ride later, upon arrival at the other location, I was told they were actually full. Horrible experience.

When I got there, there was no room available. According to the person at the front desk, my reserved room had been given to someone else at higher rate, because ' the revenue manager told them to sell the room at higher rate at first come first serve basis'. There were 6 other people waiting, including a couple with an infant baby. What is the use of making reservation and paying in advance if they won't hold the room. They did not not book me at an alternate hotel. They refused to pay for another hotel. They will not even confirm my room for the second day even though the computer showed that it had also been paid for. I had to find another hotel myself and pay a much higher rate as a walk in. Now I have to make phone calls and spend time to get my money back for the first reservation at this hotel.

The room is nice, the bed is firm and not plush or luxurious by any means, blankets were thin, but for a cheap nice hotel would stay here again

Very convenient to Talking Stick ballpark facilities as well as to nice selection of restaurants and other amenities. Was quiet and restful. Overall this was a very nice facility and well-maintained pool area was a nice bonus.

Clean, a basic breakfast of muffins and coffee, free albeit slow internet, clean and efficient--what I expected from a 2*

Clean place, 37 yo Male staying for business. The place suited my needs as far as affordability, location and needs. If I were going for a romantic getaway I would've stayed closer to Camelback or near Old Town Scotts.

Great location for good price with suite like room. Only need to improve the quality of towels.

Room smelled horrible good location beds suck!! It is close to the nightlife so that is the only thing good about it

nice cute hotel , clean , grate location , recommended for all sort trips

If Iwere going to stay in a place for any leength of time I would definitely consider this hotel. There was some renewal construction going on which meant the halls were unfinished but once in the room things were just fine

I expected a little big nicer of a place for the company name. HOWEVER it was affordable you get what you pay for.

Great. I would stay again. The staff were helpful.

Great. The room was comfortable and quite. The staff was helpful.

Everything was perfect and quiet.. had a great nights sleep

Guest reviews for Extended Stay America - Phoenix - Scottsdale

Everyone (11) Business (7) Couples (6) Family (3) Other (5) Friends (1)
2

i would not stay at this hotel again

Everyone

We were not given the room we booked. The staff was not helpful with this and very unsympathetic. The desk was never staffed and we often had to wait many mintues before anyone even showed up to help. There was a huge pile of garbage by the pool for days.

By on Apr 27, 2017

Review comment responded on Apr 30, 2017

Elizabeth, please accept my apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager

1

avoid at all costs!

Everyone
Overflowing trash for three days

We had a three day baseball tournement in Scottsdale during spring training. Being on a tight budget and most room at the places i usually stay being in the upwards of $375 we decided to go with this place seeing as we only needed a shower and bed. Boy will we never ever ever make this mistake again! Hotel check is was odd- employee reeked of cigarettes and had a dingy stained shirt on and obviously hated his job. Got to the room and was both shocked and scared! Immediately sprayed febreeze, Lysol and lite a candle to help with the stench. Customary thing for me is to look under the blankets before climbing in and gold thing because their was cereal under the sheet! Not sure how or why but found apple jacks. So We were a family of three and needed to use the pullout and yet there was no extra bedding for the pull out! No sheets, pillows or blankets. When asked for extra pillows we were told no because people steal them.......move to the bathroom and we see we have one wash cloth and one body towel and that's it! Thankfully we were able to find what we assumed was the housekeeping staff and she gave us one more body towel and 5 wash clothes? Weird.speaking of housekeeping don't expect your room to be cleaned at all! Not once did they clean, restock or check in and we we're there from thur to sun. No plates, utensils or other kitchen commodities for the kitchen in the room. Didn't know we needed to bring our own...oops! The grounds aren't maintained and trash was everywhere.

By , from San Diego on Mar 20, 2017

1

dirty hotel!

Everyone

This was the dirtiest Extend Stay I have every been in. After the first night my wife and I moved out. They would not give us enough hangers for our clothes. The room keys did not work properly. The place was very dirty. When I was checking in there was 6 guests in front of me that had already checked in and was complaining about everything. DO NOT BOOK THIS LOCATION!!!

By on Mar 7, 2017

2

run down facility/odd smell in room/poor service

Everyone

This hotel needs a serious update and renovation. The location is good but my room had a odd smell, was in pretty poor shape, and needs updating. In addition the front desk attendant was had to find when you needed something and was rarely seen.

By , from Seattle on Feb 27, 2017

3

descent hotel for the price.

Everyone

With long term stay it was a bit smelly with all the cooking going on in the rooms.

By , from Utah, Ut on Feb 14, 2017

4

basic hotel with option to make your meals

Everyone

Staff helpful, a bit odd. Workout room is a few aerobic machines right next to laundry, not a bad idea, but a bit minimal. Has a pool! Bed was comfortable, but fleece blanket a bit grimey. I was too tired to care, but still...This is a no frills hotel with some services that help you save money. Quiet while I was there, which is a great plus. Near a few food stores and plenty of restaurants and shops. Nice overall. A few steps above the one near old city in Scottsdale.

By , from East Coast on Jan 24, 2017

1

overbooked

Everyone

I wasn't able to check in because they had rented out my room. Despite having already reserved and paid for it. To make matters worse they called the other extended stay to check availability and was told they had room. An uber ride later, upon arrival at the other location, I was told they were actually full. Horrible experience.

By on Jan 23, 2017

1

no room was available after paid-for reservation.

Everyone

When I got there, there was no room available. According to the person at the front desk, my reserved room had been given to someone else at higher rate, because ' the revenue manager told them to sell the room at higher rate at first come first serve basis'. There were 6 other people waiting, including a couple with an infant baby. What is the use of making reservation and paying in advance if they won't hold the room. They did not not book me at an alternate hotel. They refused to pay for another hotel. They will not even confirm my room for the second day even though the computer showed that it had also been paid for. I had to find another hotel myself and pay a much higher rate as a walk in. Now I have to make phone calls and spend time to get my money back for the first reservation at this hotel.

By , from TX on Jan 23, 2017

4

nice for the price

Everyone

The room is nice, the bed is firm and not plush or luxurious by any means, blankets were thin, but for a cheap nice hotel would stay here again

By on Oct 19, 2016

4

overall great choice for us!

Everyone

Very convenient to Talking Stick ballpark facilities as well as to nice selection of restaurants and other amenities. Was quiet and restful. Overall this was a very nice facility and well-maintained pool area was a nice bonus.

By , from Denver, CO on Mar 22, 2016