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Extended Stay America Phoenix - Chandler

2.5 out of 5.0
  • Free on-the-go breakfast
  • Free WiFi in rooms and ...
  • Free parking
  • Laundry facilities

Recent guest reviews

Room curtains don’t cover the whole window Small towel Front desk staff not helpful

The signage for the hotel was small so we misses the turn but conveniently close to the freeway. I think we paid too much for the the condition it was in. There was a kitchenette but not in good condition. The room smelled like fried food for some reason. The sink stopper in the restroom was stuck so we couldn't wash our hands in it. Also, the fire alarm went off in the middle of the night.

Front desk staff are gracious. They have good people skills.

First off requested 2 doubles, ended up getting one double and a roll away. Got kicked out of room because we got accused of smoking in there and had to pay the smoking fee! And staff was very unreasonable! DEFINITELY DONT RECOMMEND!

Overall was a good overnight stay, however my room was missing toiletries such as soap, shampoo, and towels, also the cleaning crew seemed to have stopped mid clean as there was still trash waiting to be taken out, front desk staff was very friendly but i had to sign so much paperwork, seemed a little extreme for check in, room was comfy enough and obviously is set up for a longer stay than 1 night, AC worked fine and shower was good, location is a little hidden but plenty of nearby needs such as food, gas, etc.

AC unit is so loud that it gave me a headache. Beds and pillows are very uncomfortable. The shower was so unsightly that we actually chose not to shower there at all. There is a sign at the front desk that says they provide the guest registry to law enforcement anytime they ask for it. That begs the question as to how many times that has happened that they feel the need to have that on the wall lol. The kitchen had a fridge, microwave and 2 burners but no silverware, no cups, dishes, not even paper towels. Literally nothing but those appliances. There was no coffee maker and no blow dryer. There was not even a pen and paper to write anything. There was no ice machine or vending machine at least not on the third floor No staff was around at check out time so I'm hoping that just leaving my keys was fine. The elevator also needed work. It's also a little difficult to find. The sign is pretty small.

The hotel is hard to find, but it is nice and quiet and away from the busy, noisy surrounding area. The issues is that they do not isolate people with dogs to one floor or one area. It was really annoying to hear a dog barking all the time a few doors away and having to put the tv on to drown out noise.Also, there was never anyone at the front desk to ask for help or ask questions, that was also annoying and creepy. So...the hotel allows dogs, but it doesn't have doors that self open, so you have to struggle to get in and out if you are carrying things and have luggage.

Room was dirty. Found dog poop in our room by nightstand. Very thin blanket on bed.

Need new mattress felt like sleeping on rubber. Room was clean

GREAT EXPERIENCE.VERY CLEAN, GOOD CUSTOMER SERVICE, HIGHLY RECOMMENDED.

nothing exciting, but it was a fine place. about what you expect. we were close to the entrance and had a few ants coming in, but they kept in a line pretty predictable and were just in the kitchen/bathroom area and honestly weren't bad at all.

The room was very clean and had enough room to do business,sleep,and relax.

hotel was great. john the night manager was superb. he helped with a lot of different things including coming down to te room to hep me log into the free WiFi.. i will stay there again. the only negative i have is that finding it the first time is difficult. unfortunately i have no suggestions on how to make it easier.

Our stay in chandler was good. It was comfortable and I would recommend it.

Paid $70 should have paid around $49- hotel seemed dirty and muggy. Wanted to leave the window open but they was only a screen and the window went all the way up..

Great stay! Bed was a little hard, but super comfortable! Coffee in the morning was great...muffins and oatmeal were good enough.

I had requested a non-smoking room. The room and 3rd floor was smoking. When I checked in they said they had no other rooms. In the morning they said they had other rooms... They say Or_itz often confirms non-smoking when all they have left is smoking??? Beware of unhealthy environment.

I was pleasantly surprised. I thought it was an excellent value. The room was comfortable, the location was great and the staff was very friendly. For the price it was an outstanding value!

14245 S 50th St Phoenix AZ

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Ahwatukee Foothills, Extended Stay America Phoenix - Chandler is within a 10-minute drive of popular attractions such as Arizona Mills Mall and Chandler Fashion Center. This 101-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

Extended Stay America Phoenix - Chandler features free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America Phoenix - Chandler

Everyone (9) Business (3) Couples (5) Family (5) Friends (4) Other (2)
4
Everyone

By on May 1, 2019

Review comment responded on May 1, 2019

Hello, thank you for your review of our hotel. We will strive to ensure that your next stay with us is a 5 out of 5!

2
Families

Room curtains don’t cover the whole window Small towel Front desk staff not helpful

By on Mar 25, 2019

Review comment responded on Mar 26, 2019

Please accept our apologies for the inconvenience you experienced during your stay and that our staff was not helpful to address your needs. We have discussed your feedback with the concerned team, and we will redouble our efforts to ensure this does not happen again. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management

3
Everyone

The signage for the hotel was small so we misses the turn but conveniently close to the freeway. I think we paid too much for the the condition it was in. There was a kitchenette but not in good condition. The room smelled like fried food for some reason. The sink stopper in the restroom was stuck so we couldn't wash our hands in it. Also, the fire alarm went off in the middle of the night.

By on Jan 14, 2019

Review comment responded on Jan 16, 2019

Thank you for your review and we apologize that your stay didn't live up to your expectations. If you would like to call and speak with me, you can reach me at the hotel because I'd like to make this right for you. Thank you, General Manager

4

splendid location

Everyone

Front desk staff are gracious. They have good people skills.

By , from Maricopa county on Apr 8, 2018

Review comment responded on Apr 8, 2018

Angela, thank you for the great review. We are thrilled to read you loved our service and nearby location. It was our pleasure serving you at Extended Stay America, and we are here to welcome you back on your next visit. Sincerely, Hotel Management

1

most horrible hotel

Everyone

First off requested 2 doubles, ended up getting one double and a roll away. Got kicked out of room because we got accused of smoking in there and had to pay the smoking fee! And staff was very unreasonable! DEFINITELY DONT RECOMMEND!

By , from Flagstaff, AZ on Feb 23, 2018

Review comment responded on Feb 25, 2018

Marcos, thank you for choosing to stay at our hotel. Please accept our sincerest apologies for the service issues you encountered during your stay. We are truly sorry that our staff was not as responsive as it should have been in working to resolve your specific concerns. This is not typical of our normal performance, so we hope you will give us another opportunity to make it up to you on a future visit. Sincerely, Hotel Management

3

ok stay

Everyone

Overall was a good overnight stay, however my room was missing toiletries such as soap, shampoo, and towels, also the cleaning crew seemed to have stopped mid clean as there was still trash waiting to be taken out, front desk staff was very friendly but i had to sign so much paperwork, seemed a little extreme for check in, room was comfy enough and obviously is set up for a longer stay than 1 night, AC worked fine and shower was good, location is a little hidden but plenty of nearby needs such as food, gas, etc.

By on Nov 8, 2017

Review comment responded on Nov 10, 2017

Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management

1

stay away

Everyone

AC unit is so loud that it gave me a headache. Beds and pillows are very uncomfortable. The shower was so unsightly that we actually chose not to shower there at all. There is a sign at the front desk that says they provide the guest registry to law enforcement anytime they ask for it. That begs the question as to how many times that has happened that they feel the need to have that on the wall lol. The kitchen had a fridge, microwave and 2 burners but no silverware, no cups, dishes, not even paper towels. Literally nothing but those appliances. There was no coffee maker and no blow dryer. There was not even a pen and paper to write anything. There was no ice machine or vending machine at least not on the third floor No staff was around at check out time so I'm hoping that just leaving my keys was fine. The elevator also needed work. It's also a little difficult to find. The sign is pretty small.

By , from Tucson, AZ on Oct 22, 2017

Review comment responded on Oct 24, 2017

Angela, we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully-equipped kitchen, hairdryers and certain complimentary toiletries available at the front desk. Please accept our apologies if we did not communicate this to you at check-in. We will work diligently to make sure we are more consistent in our service delivery. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

5

hidden away stay

Everyone

The hotel is hard to find, but it is nice and quiet and away from the busy, noisy surrounding area. The issues is that they do not isolate people with dogs to one floor or one area. It was really annoying to hear a dog barking all the time a few doors away and having to put the tv on to drown out noise.Also, there was never anyone at the front desk to ask for help or ask questions, that was also annoying and creepy. So...the hotel allows dogs, but it doesn't have doors that self open, so you have to struggle to get in and out if you are carrying things and have luggage.

By on Jul 5, 2017

Review comment responded on Jul 9, 2017

Thank you for taking the time to share your feedback. We are pleased you visited us, but I am sorry for the inconvenience you experienced during your stay. I have shared your review with my team to see where we can make improvements so that the future guests do not encounter the same. We hope you will consider us again the next time you are in this area. Sincerely, General Manager

3

not bad for a night.

Everyone

Room was dirty. Found dog poop in our room by nightstand. Very thin blanket on bed.

By on Feb 8, 2017

2
Everyone

Need new mattress felt like sleeping on rubber. Room was clean

By on Nov 19, 2016

Extended Stay America Phoenix - Chandler

14245 S 50th St, Phoenix, AZ 85044
url importing https://www.orbitz.com/Phoenix-Hotels-Extended-Stay-America-Phoenix---Chandler.h119136-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.