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The Maids Head Hotel

4.0 star property
Historic hotel with a restaurant, steps from Tombland

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Photo gallery for The Maids Head Hotel

Dining
Property entrance
Junior Suite | Premium bedding, individually decorated, individually furnished, desk
Courtyard
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

Explore the area

View in a map
Tombland, Norwich, England, NR3 1LB
  • Place, Norwich Cathedral
    ‪1 min walk‬
  • Place, Norwich Castle
    ‪6 min walk‬
  • Place, Norwich Theatre Royal
    ‪10 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, individually decorated, individually furnished, desk

Junior Suite

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Premium bedding, individually decorated, individually furnished, desk

Single Room

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 1
  • 1 Twin Bed

Classic Double Room

  • Sleeps 2

Executive Dog Room

  • Sleeps 2

View all photos for Dog Friendly Executive Double

Dog Friendly Executive Double | Premium bedding, individually decorated, individually furnished, desk

Dog Friendly Executive Double

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Single Room

  • Sleeps 1

Junior Suite

  • Sleeps 2

View all photos for Executive King Or Twin Room

Premium bedding, individually decorated, individually furnished, desk

Executive King Or Twin Room

  • Sleeps 2

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Premium bedding, individually decorated, individually furnished, desk

Executive Double or Twin Room

9.4 out of 10
Exceptional
(31 reviews)
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, individually decorated, individually furnished, desk

Standard Double Room

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Norwich

Located in Norwich City Center, The Maids Head Hotel is next to popular attractions like Tombland and Elm Hill. This 84-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.

What's nearby

  • Elm Hill - 1 min walk - 0.1 miles
  • Norwich Cathedral - 1 min walk - 0.1 miles
  • Norwich Castle - 6 min walk - 0.3 miles
  • Market Place - 7 min walk - 0.4 miles
  • Norwich Theatre Royal - 10 min walk - 0.6 miles

Getting around

  • Norwich Station - 11 min walk
  • Norwich (NWI-Norwich Intl.) - 18 min drive

Restaurants

  • ‪BrewDog Norwich - ‬3 min walk
  • ‪The Ribs of Beef - ‬2 min walk
  • ‪The Wig and Pen - ‬3 min walk
  • ‪The Glass House - ‬1 min walk
  • ‪Aroma - ‬3 min walk

About this property

The Maids Head Hotel

Historic hotel with a restaurant, steps from Tombland
At The Maids Head Hotel, guests have access to free WiFi in public areas, meeting rooms, and free use of bicycles. Self parking is offered for GBP 10.00 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this historic hotel include express check-out, wedding services, and a porter/bellhop.
Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities.
Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Interior
St Giles House Hotel
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
8.4 out of 10, Very Good, 333 reviews
$122 nightly
The price is $147
Mar 1 - Mar 2
Total with taxes and fees
St Giles House Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 10 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bicycle storage
  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1287
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10 per pet, per night
  • Dogs only
  • 2 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 20.0 per night
  • Cribs/infant beds are available for GBP 10.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

Frequently asked questions

Are free cancellation options available at The Maids Head Hotel?

The Maids Head Hotel provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do within easy reach of The Maids Head Hotel?

This hotel is situated in Norwich City Center, just steps from Norfolk Broads and Elm Hill, and within a short walk of Magdalen Street. You'll also find Market Place and Norwich City Hall less than a mile away.

Is parking available on site at The Maids Head Hotel?

Yes, uncovered parking is offered for GBP 10.00 per night. Electric car charging and bicycle parking are also available.

Does The Maids Head Hotel include a casino?

No, The Maids Head Hotel doesn't have a casino.

Is there an indoor pool at The Maids Head Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Maids Head Hotel?

Amenities that appeal to couples at this historic hotel include around-the-clock room service and premium bedding along with a bar.

Are there hot tubs at The Maids Head Hotel?

No, there isn't a spa tub at this hotel.

Does The Maids Head Hotel have a restaurant that serves breakfast?

Yes, The Maids Head Hotel serves a full breakfast for a surcharge each morning at WinePress at Wensum.

Does The Maids Head Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Maids Head Hotel for a fee of GBP 10 per pet, per night. The property also provides food and water bowls.

Does The Maids Head Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to The Maids Head Hotel?

The closest major airport to The Maids Head Hotel is Norwich (NWI-Norwich Intl.), which is 3.5 mi away (18 minutes by car).

Can I book a room with a balcony at The Maids Head Hotel?

No, there aren't any guestrooms with balconies at The Maids Head Hotel.

Does The Maids Head Hotel offer wedding services?

There are wedding services available at The Maids Head Hotel if that's in your vacation plans.

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1004 reviews
Rating 8 - Good. 248 out of 1004 reviews
Rating 6 - Okay. 47 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Janice

Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Stayed 3 nights in Oct 2025

10/10 Excellent

Jeff, St catharines

Stayed 2 nights in Oct 2025

8/10 Good

Andre

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is good. Room was a bit noisy as we faced the kitchen fan extractor. Ear plugs were complimentary. Breakfast was good as well but juices not great. Good location in Norwich.
Stayed 2 nights in Oct 2025

10/10 Excellent

Debbie

Traveled with partner
The room was very clean, bed was comfy too. Tasty breakfast. Staff very friendly. Thank you
Stayed 1 night in Nov 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
We stayed in the filby suite as we have before. Lovely spacious room rolltop bath furnishings huge shower. Slight issue the bath flooded but maintenance quickly sorted though we only stayed one night breakfast was great huge selection and biffet servjce
Stayed 1 night in Oct 2025

10/10 Excellent

KATRINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Oct 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The heating system was odd we set it at 21c but came back to near 30c. We went in my BEV . Before going I read the website which doesn't mention on site charging but in reality they have it so I could have saved some money not charging up before arriving. They charge £5 per night to charge at I guess a low kW rate..
Stayed 1 night in Oct 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful memory thanks Maids Head Team

We stayed for the 1 night only (Thursday) and arrived by bus because the carpark charge online looked to expensive. Whilst we were upgraded on arrival toi a newly decorated level 1 - in room 109. A Gorgeous quiet and warm room with a settee and chairs. When walking to the Norwich Cathedral next door we saw a beautiful old Bentley car parked out front which is one of three classic cars own by the hotel. We got a complimentary tour all around the City with the driver as guide. Fabulous thanks Maids Head for a truly memorable stay in Storm Benjamin!
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff in a beautiful hotel. Wensum junior suite was lovely. Great location for exploring/walking Norwich historical areas including the Castle, Cathedral and Elm Hill. Large car park behind the hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
......
Stayed 2 nights in Oct 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service
I throughly enjoyed my stay a the Maids Head Hotel and would recommend
Stayed 1 night in Oct 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, good service, ok breakfast, good parking
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2025

6/10 Okay

Marc

Freezing cold. Heating in the room didnt work, cold common areas where guests are all wearing coats and sweaters. Eco gone too Far. Apparently my room Was 24 Deg via there eco heating controls in reception but this clearly wasn’t working. Stains on carpet.
Stayed 2 nights in Oct 2025

8/10 Good

Lyndsey

Stayed 1 night in Oct 2025

10/10 Excellent

Henrik

Stayed 1 night in Oct 2025

8/10 Good

Steven

Stayed 1 night in Oct 2025

10/10 Excellent

TPI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have no pets. Great to have pubs, restaurants and tourist destinations nearby. We did not want to drive anywhere so the hotel location is perfect.
Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a unique and historic hotel. We enjoyed a nice quiet room with a comfortable bed and excellent bathroom/shower. The staff was very accommodating and quite friendly. We loved their wonderful breakfast. Centrally located and great parking in a very congested part of Norwich. Highly recommended and supposedly the oldest hotel in the UK.
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 5 nights in Sep 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, easy to walk into the city or to the station. There are some great dining options around the hotel. We stayed in the Surlingham suite which was gorgeous. The view in the morning of the cathedral was fantastic. The staff could not have been more helpful, everything we asked for they accommodated. We'd definitely stay again!!!
Stayed 1 night in Oct 2025

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