The front desk staff was great and helpful, no housekeeping even if u request it, I was there for 4 days with my two grandbabies when I explain that I have my babies I need the room clean (I will not be in the room) they refuse the gentleman explain I have to be in the room for a week or more for them to clean, beds were very uncomfortable I had back paid the whole time, 1711, please don't take that room the view is amazing but the sleep is uncomfortable
Excellent location. Best view in the world! Clean room but room and bathroom facilities and decor is mediocre. Bed was uncomfortable as the pillow kept getting stuck between mattress and headboard. $35 a night for parking is way too much for a hotel guest. Noise deadening between rooms not adequate. Staff is courteous and polite so that's a big positive. Will explore other option in the future especially because there are a lot of good options with similar and better views.
Lovely place to stay if you want a view of the fall, however, noticed a number of concerning practices aimed at getting more money out of you 1. At 3.45pm when we checked in we were told higher floors were not ready, and if we waited an hour we could get 2 floors up 2. They also offered higher available floor at a cost. This all seemed corny, as check out from this facility is 11am
The view of the falls from the room was spectacular
The view was unbelievable. Best way to see the falls
It was a perfect hotel for our purpose in Niagara falls. Good location, clean room, nice hotel staffs!!
Room was not ready at check in time. I like breakfast buffet good variety
the hotel wass fully boked.The wait was unbearable. The highlight was when we had to get down to check in. We waited for 25 minutes and passed 8 lifts until we reached below.
the rooms were not so clean at all. There was hair all over the bath tub and dust all over the room and not clean. The carpe was dirty
Location of this Marriott is unique, Room view to Niagara Falls was amazing as shown in pictures. The same for Milestone restaurant, the view to Falls was Wonderful and service was great as well. We were a group of 7 and My main complaint was the AC at room 905, the unit was frozen a lot and didn’t cool enough, nobody could deeply sleep and rest that night, my sister sweated like in a workout. That ac split unit system needs maintenance for sure.
The location and the room amenities were great, except for the terrible smell in the room that persisted - as if the bathroom was clogged. The elevators clearly do not withstand the traffic of people and stop on every level up and down, it may take you 10 minutes to get down to level L. It would be great to have a microwave in a room - for those travelling with children - or at least to have on a floor.
One of the few good things about this hotel is the view. I had a Superior falls view room and the view did not disappoint. However, the service here sucks. Either theyre understaffed or just plain incompetent. Don't order room service here, you'll regret it.
Located in Fallsview within a short walk of Fallsview Casino, Niagara Falls Marriott on the Falls is within a mile (2 km) of other popular sights such as Queen Victoria Park. This 404-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11:30 AM.
All of Niagara Falls Marriott on the Falls's 404 soundproofed rooms provide coffee makers, free bottled water, and phones. 49-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Guests of Niagara Falls Marriott on the Falls have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for CAD 45.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.
The front desk staff was great and helpful, no housekeeping even if u request it, I was there for 4 days with my two grandbabies when I explain that I have my babies I need the room clean (I will not be in the room) they refuse the gentleman explain I have to be in the room for a week or more for them to clean, beds were very uncomfortable I had back paid the whole time, 1711, please don't take that room the view is amazing but the sleep is uncomfortable
Excellent location. Best view in the world! Clean room but room and bathroom facilities and decor is mediocre. Bed was uncomfortable as the pillow kept getting stuck between mattress and headboard. $35 a night for parking is way too much for a hotel guest. Noise deadening between rooms not adequate. Staff is courteous and polite so that's a big positive. Will explore other option in the future especially because there are a lot of good options with similar and better views.
Dear Guest, thank you for rating your stay at Niagara Falls Marriott on the Falls. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Patrick Regina, General Manager
Lovely place to stay if you want a view of the fall, however, noticed a number of concerning practices aimed at getting more money out of you 1. At 3.45pm when we checked in we were told higher floors were not ready, and if we waited an hour we could get 2 floors up 2. They also offered higher available floor at a cost. This all seemed corny, as check out from this facility is 11am
Dear Romel, we are glad you had an overall pleasant stay and that you enjoyed the mesmerizing views of the falls from our property. However, we are sorry for not meeting all of your expectations while you were here. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Patrick Regina, General Manager
Dear Guest, it was a pleasure having you as our guest at Niagara Falls Marriott on the Falls. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Patrick Regina, General Manager
The view of the falls from the room was spectacular
Dear Angie, thank you for the excellent review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area. Sincerely, Patrick Regina, General Manager
Dear Guest, thank you for staying with us and for your gracious rating. On behalf of all of us at the Niagara Falls Marriott on the Falls, we would like to invite you for another outstanding visit. Sincerely, Patrick Regina, General Manager
The view was unbelievable. Best way to see the falls
Dear Guest, thank you for the excellent review of Niagara Falls Marriott on the Falls! Our breathtaking views of the falls are truly spectacular, and we love that this helped to make your stay memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area. Sincerely, Patrick Regina, General Manager
It was a perfect hotel for our purpose in Niagara falls. Good location, clean room, nice hotel staffs!!
Dear Guest, we are pleased to read you had a great stay with us and that you liked our refreshing accommodations and courteous associates. It is also nice to know our prime location perfectly suited to your plans for everything you had to explore on your visit to the Niagra Falls. Thank you for your generous comments, and we look forward to welcoming you back to the Niagara Falls Marriott on the Falls. Sincerely, Patrick Regina, General Manager
Dear Guest, thank you for rating your stay at Niagara Falls Marriott on the Falls. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Patrick Regina, General Manager