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 New Orleans •1 Room
 New Orleans • 1 Room
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Holiday Inn New Orleans West Bank Tower

3.0 out of 5.0
Overview Reviews Amenities & Policies
275 Whitney Ave, Gretna, LA
1-844-663-2269
4.1
out of 5
"Good!"
See all 67 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

The property itself was very nice Our only complaint was the restaurant. Service was extremely slow and staff not very friendly.

The front desk staff were really nice and helpful. The ladies at the restaurant Ms.D, Brittany, and Rhonda were so accommodating and took care of us. The room was nice nd clean. We would definitely come back.

Stay one night. Staff were nice, but room was not ready when we arrived. We had to leave our luggage in storage because we didn’t have a car and had to come back later that night to officially checkin. It was a decent stay but not worth $307 for 1 night.

First, all of the staff were very friendly and helpful. We liked the easy going atmosphere here, no pretentiousness. The rooms are around a circular tower so you can get to your room quickly from the elevator if you forgot anything. The bed was really comfortable, and there is a refrigerator for your drinks. The room had a regular-sized hairdryer not a compact so you can dry your hair quickly. The pool and fitness center conveniently located near the lobby - no searching for the entrances. There is also a guest computer station with a printer near the entrance so you can print out your tour vouchers, boarding passes etc. The restaurant, right off the lobby, offers a nice buffet each morning for $10.95 that includes coffee or juice. The only downside was that the room toilet and bath have a door so that the vanity is separate. This door opens in so that it can be tricky to get into the bathroom and then shut the door. It’s just tight. I do not know if all the rooms are situated like this. We had a room with a king bed and a pull out sofa. Location-wise, this hotel is easy to get to over the beautiful Mississippi River bridge, the expressway exit takes you right to it! It’s a short driving distance from a few Walmart stores and various fast food. Usually about a 10-20 minute drive into the sites. You can get an UBER to Bourbon St. for about $10. We had a great time and would definitely stay here again.

Staff was very friendly and helpful!! Our stay was very enjoyable!!

Only hotel which do not provide complimentary water everyday. The toilet paper holder & towel rack would fall always. The toilet bowl would suddenly fill water in the middle of the night, dont know why this happens. Won’t be staying in this hotel again.

Clean and convenient. The restaurant was great for breakfast. Nice buffet.

Great price and nice hotel. Nice location and very clean room but the noise from outside was so loud since its next to highway. Im a light sleeper so i didn't get much sleep. Everything else was nice.

Very nice hotel. staff is really good. awesome location

Was a bit disappointed in overall condition of rooms.

Very convenient location to superdome. The Mall and restaurants are right across the street. Room very clean

Bartender and food was great at hotel bar! Classy lady that knew her drinks and was not afraid to make excellent recommendations.

The hotel was nice, clean and staff was good. The bed was comfortable. The only problem I had was that the restaurant on the first floor is horrible. They have bad service and drinks are bad. I wouldn’t recommend.

Restaurant had a lot to be desired The mattress definitely need to replacing

Reservations were easy, staff very friendly and accommodating. From the moment you walk in the front door you can smell the clean. The rooms were just as clean. The rooms were spacious with the exception of the bathroom. The vanity area was big but when you shut the door to the toilet it is tight and there is no ventilation but the shower is spacious. I did have a conversation with a couple in the evlavator that complained of the traffic noise, my room was on the back side so I didn't experience that but thought it is a need to know for future guests. Take the Ferry ($2) across the river. It will be a lot of walking but you will safe time and money in finding parking and it just takes a few minutes.

My husband wanted to stay downtown . I'm from the New Orleans west bank and convinced him to try the Holiday Inn I always drove by when growing up. He was won over and we'll stay @ Holiday Inn Westbank again.

We stayed on 2nd floor facing the highway. But room was very clean. Hotell staff was very pleasant. B the pool want very big. But no one really use it much. Overall no complaints.

Arrived to check in @~4-5pm Thursday, June 22nd The lady at the front desk (sorry I forgot her name) was very nice & friendly. She welcomed us to the hotel & to New Orleans! Gave us a run down on what's in & around the hotel, gave us brochures re hot spots & various tours in town! The hotel is in Gretna but only takes 6-10 mins (depending on traffic) to get to the Convention Center in New Orleans! Will recommend this hotel to family & friends!!!

Whitney Ave Gretna LA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Holiday Inn New Orleans West Bank Tower places you within a 5-minute drive of popular sights such as Ernest N. Morial Convention Center and Mardi Gras World. This 180-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

A 32-inch LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests staying at Holiday Inn New Orleans West Bank Tower enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a computer station.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3
$86* Per night/room Nov 3 - Nov 4

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 2

Guest reviews for Holiday Inn New Orleans West Bank Tower

Everyone (24) Couples (20) Business (3) Family (7) Other (5) Friends (5)
4
Family with small children

The property itself was very nice Our only complaint was the restaurant. Service was extremely slow and staff not very friendly.

By on Oct 2, 2019

Review comment responded on Oct 2, 2019

I'm sorry your restaurant experience was less than great, I will share your feedback with the F&B Managers.

4
Everyone

By on Aug 29, 2019

Review comment responded on Aug 29, 2019

Happy you are enjoying your stay!

4
Friends

The front desk staff were really nice and helpful. The ladies at the restaurant Ms.D, Brittany, and Rhonda were so accommodating and took care of us. The room was nice nd clean. We would definitely come back.

By on Aug 26, 2019

Review comment responded on Aug 28, 2019

Thank you for your feedback.

3
Friends

Stay one night. Staff were nice, but room was not ready when we arrived. We had to leave our luggage in storage because we didn’t have a car and had to come back later that night to officially checkin. It was a decent stay but not worth $307 for 1 night.

By on Jul 12, 2019

Review comment responded on Jul 15, 2019

Thank you for your feedback

5
Everyone

By on Apr 1, 2019

Review comment responded on Apr 2, 2019

Hi Anonymous! Thank you for taking the time to share your experience. We do hope you come back soon. With hospitality, Maggie Prahst General Manager

5
Families

First, all of the staff were very friendly and helpful. We liked the easy going atmosphere here, no pretentiousness. The rooms are around a circular tower so you can get to your room quickly from the elevator if you forgot anything. The bed was really comfortable, and there is a refrigerator for your drinks. The room had a regular-sized hairdryer not a compact so you can dry your hair quickly. The pool and fitness center conveniently located near the lobby - no searching for the entrances. There is also a guest computer station with a printer near the entrance so you can print out your tour vouchers, boarding passes etc. The restaurant, right off the lobby, offers a nice buffet each morning for $10.95 that includes coffee or juice. The only downside was that the room toilet and bath have a door so that the vanity is separate. This door opens in so that it can be tricky to get into the bathroom and then shut the door. It’s just tight. I do not know if all the rooms are situated like this. We had a room with a king bed and a pull out sofa. Location-wise, this hotel is easy to get to over the beautiful Mississippi River bridge, the expressway exit takes you right to it! It’s a short driving distance from a few Walmart stores and various fast food. Usually about a 10-20 minute drive into the sites. You can get an UBER to Bourbon St. for about $10. We had a great time and would definitely stay here again.

By on Mar 28, 2019

Review comment responded on Mar 28, 2019

Hello! I am so pleased that you had an excellent experience here with us. I hope you will travel to the city again soon and stay with us! Be Well.

5
Partner Couples

Staff was very friendly and helpful!! Our stay was very enjoyable!!

By on Mar 5, 2019

Review comment responded on Mar 5, 2019

Hi Anonymous! Wow! 5 out of 5! Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and thanks for noticing our excellent staff. Please do come back soon! With hospitality, Maggie Prahst General Manager

2
Everyone

Only hotel which do not provide complimentary water everyday. The toilet paper holder & towel rack would fall always. The toilet bowl would suddenly fill water in the middle of the night, dont know why this happens. Won’t be staying in this hotel again.

By , from NY on Jan 18, 2019

Review comment responded on Jan 24, 2019

Hi Mer, Thank you for taking the time to tell us about your experience. Sorry about the issues you experienced during your visit. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email I'd love to learn more. We take feedback very seriously and we will most definitely take action on the items you addressed. Best Wishes, Maggie Prahst General Manager

5
Everyone

Clean and convenient. The restaurant was great for breakfast. Nice buffet.

By on Dec 22, 2018

Review comment responded on Dec 24, 2018

Dear Anonymous, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Brian Stokes General Manger

3
Everyone

Great price and nice hotel. Nice location and very clean room but the noise from outside was so loud since its next to highway. Im a light sleeper so i didn't get much sleep. Everything else was nice.

By , from Daphne Al on Nov 12, 2018

Review comment responded on Nov 14, 2018

Hi Kasia, Thank you for taking the time to tell us about your experience at Holiday Inn NEW ORLEANS WEST BANK TOWER. I would like to start by apologizing to you for not meeting your expectations. I'd love to discuss this more with you offline. If you'd be so kind to reach out to me via phone or email. I'd love to learn more. We take feedback very seriously and we will most definitely take action on the items you addressed. Best Wishes, Brian Stokes General Manager

Holiday Inn New Orleans West Bank Tower

275 Whitney Ave, Gretna, LA 70053
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