It was dated, carpet was very stained. We had dirty sheets on the pull out bed. Our friends stayed in another room and theirs was a little cleaner looking. Overall for the price I wouldn’t stay again.
Surprisingly disappointing. Our room’s most obvious feature was a broken hide-a-bed, left half open because it wouldn’t shut. The actual bed was comfortable and well made, but the floors didn’t appear to have been thoroughly vacuumed, given the amount of change and snacks I found when I got down to retrieve a dropped pen. The breakfast was basic due to grab and go CoVid format but was sufficient for nutrition. But the final disappointments were upon returning from a long day touring in cold drizzle, to find that our room had not been made up. And the tiny exercise room was posted as closed for mysterious, not obvious, repairs.
Spacious clean and comfortable. No complaints
This is in a nice business area, away from the madness of downtown. A ride-share to and from downtown will cost less than parking there. The staff is friendly. However because of continued COVID protocols, the grab-and-go breakfast selection is pretty lean.
Nice place and has a fantastic shower
Overpaid for dirty carpet and slow internet, half time trouble getting on and paid for parking open to the public
They did not bring towels ( you had to go get them) & I did not realize I had to pay for parking. Free breakfast was just fruit or yogurt, coffee was terrible
The last time I stayed at this property. The suite was bigger and had a clock and this one did not. I thought that was strange there was no way to find out what time it was. The other room was quieter also. I should have asked for a room away from the elevator and the ice machine. It seems that's where people like to gather to talk. Other than these two things it was okay.
Great location. Great room size. good price. great breakfast. Lots of extras. Friendly & helpful staff
Great Price. Convenient location. Trendy updated decor. Only complaint... not as clean as it could be
Bed was comfortable, breakfast was good, staff was nice.
The property seems very dated. When we checked in, the front desk guy (tall slender wearing glasses) had an attitude. It felt like he just does not like his job. We tried to overlook it. I was there for business and brought my family for them to see the sights of Nashville. Our room was not cleaned for a few days. The housekeeping manager was beyond helpful and exceeded in offering great customer service. The same guy at the front desk lied about my wife telling housekeeping she didn't need them, kept interrupting when i would try to talk, just a total disaster. Due to him and him alone, the company i was there for has removed Springhill Suites from their proferred list of hotels and noone representing this company or its subsidiaries will be staying at one of these locations. For just about $20 more per night our stay would have been much nicer. We were grateful for the housekeeping manager but one bad apple can spoil everything. For business the location is good, for pleasure you have to uber or drive to get anywhere. Nothing in walking distance.
Location was good. Facilities were fine . No issues
Size of suite. Comfortable bed and couch, clean room and bathroom. Room temperature was perfect
Overall, the hotel was pretty great. Clean rooms, good breakfast, nice pool, and staff was nice. I just wish we didn't have to be interrupted in our rooms for tv replacements and the coffee is very weak. I bought coffee off property. That's how bad I couldn't drink it.
Our hotel was conveniently located and was large enough to provide adequate comfort.
Located in Metrocenter - North Rhodes Park, Springhill Suites By Marriott Metro Center is 1.8 mi (2.8 km) from Bicentennial Capitol Mall State Park and within a 10-minute drive of other popular attractions like Music City Center. This 78-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include kitchenettes, sofa beds, and sitting areas.
Springhill Suites By Marriott Metro Center features an indoor pool, an outdoor pool, and a gym. Self parking is offered for USD 10 per night. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
It was dated, carpet was very stained. We had dirty sheets on the pull out bed. Our friends stayed in another room and theirs was a little cleaner looking. Overall for the price I wouldn’t stay again.
Surprisingly disappointing. Our room’s most obvious feature was a broken hide-a-bed, left half open because it wouldn’t shut. The actual bed was comfortable and well made, but the floors didn’t appear to have been thoroughly vacuumed, given the amount of change and snacks I found when I got down to retrieve a dropped pen. The breakfast was basic due to grab and go CoVid format but was sufficient for nutrition. But the final disappointments were upon returning from a long day touring in cold drizzle, to find that our room had not been made up. And the tiny exercise room was posted as closed for mysterious, not obvious, repairs.
We appreciate the feedback, Ann. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Spacious clean and comfortable. No complaints
Thank you for taking the time to provide us with your feedback. I'm glad to hear you enjoyed our spacious clean rooms and had a comfortable stay. We lobe having you here and can't wait to see you again. Many thanks, Tracy Hutch
This is in a nice business area, away from the madness of downtown. A ride-share to and from downtown will cost less than parking there. The staff is friendly. However because of continued COVID protocols, the grab-and-go breakfast selection is pretty lean.
Thank you for your comments regarding your recent stay with us at the SpringHill Suites Nashville MetroCenter. We are glad you had an excellent stay and that our entire staff was successful in making your stay a memorable one. We look forward to your next visit. Many thanks, Tracy Hutchison
Nice place and has a fantastic shower
Thank you for your feedback regarding the shower.
Thank you for taking the time to rate your recent stay. Please allow us the opportunity to exceed your expectations during your next visit.
Overpaid for dirty carpet and slow internet, half time trouble getting on and paid for parking open to the public
Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and service. I am sorry to hear about the problems you encountered. I want to assure you the carpet issues have been addressed. We hope you give us a chance to make things right, and try the SpringHill Suites again next time you find yourself in the area. Sincerely, Tracy Hutchison Assistant General Manager
They did not bring towels ( you had to go get them) & I did not realize I had to pay for parking. Free breakfast was just fruit or yogurt, coffee was terrible
Thank your for taking the time to share your review about your recent experience at the SpringHill Suites by Marriott Nashville MetroCenter. It is always our highest priority to us to ensure that our guests leave the hotel happy and satisfied at all times. We sincerely apologize for any inconvenience, and your concerns have since been discussed with staff members. Thank you again.
We appreciate your feedback, Marie. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.