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Recent guest reviews

Surprisingly disappointing. Our room’s most obvious feature was a broken hide-a-bed, left half open because it wouldn’t shut. The actual bed was comfortable and well made, but the floors didn’t appear to have been thoroughly vacuumed, given the amount of change and snacks I found when I got down to retrieve a dropped pen. The breakfast was basic due to grab and go CoVid format but was sufficient for nutrition. But the final disappointments were upon returning from a long day touring in cold drizzle, to find that our room had not been made up. And the tiny exercise room was posted as closed for mysterious, not obvious, repairs.

Spacious clean and comfortable. No complaints

This is in a nice business area, away from the madness of downtown. A ride-share to and from downtown will cost less than parking there. The staff is friendly. However because of continued COVID protocols, the grab-and-go breakfast selection is pretty lean.

Nice place and has a fantastic shower

Overpaid for dirty carpet and slow internet, half time trouble getting on and paid for parking open to the public

They did not bring towels ( you had to go get them) & I did not realize I had to pay for parking. Free breakfast was just fruit or yogurt, coffee was terrible

The last time I stayed at this property. The suite was bigger and had a clock and this one did not. I thought that was strange there was no way to find out what time it was. The other room was quieter also. I should have asked for a room away from the elevator and the ice machine. It seems that's where people like to gather to talk. Other than these two things it was okay.

Great location. Great room size. good price. great breakfast. Lots of extras. Friendly & helpful staff

Great Price. Convenient location. Trendy updated decor. Only complaint... not as clean as it could be

Bed was comfortable, breakfast was good, staff was nice.

The property seems very dated. When we checked in, the front desk guy (tall slender wearing glasses) had an attitude. It felt like he just does not like his job. We tried to overlook it. I was there for business and brought my family for them to see the sights of Nashville. Our room was not cleaned for a few days. The housekeeping manager was beyond helpful and exceeded in offering great customer service. The same guy at the front desk lied about my wife telling housekeeping she didn't need them, kept interrupting when i would try to talk, just a total disaster. Due to him and him alone, the company i was there for has removed Springhill Suites from their proferred list of hotels and noone representing this company or its subsidiaries will be staying at one of these locations. For just about $20 more per night our stay would have been much nicer. We were grateful for the housekeeping manager but one bad apple can spoil everything. For business the location is good, for pleasure you have to uber or drive to get anywhere. Nothing in walking distance.

Location was good. Facilities were fine . No issues

Size of suite. Comfortable bed and couch, clean room and bathroom. Room temperature was perfect

Overall, the hotel was pretty great. Clean rooms, good breakfast, nice pool, and staff was nice. I just wish we didn't have to be interrupted in our rooms for tv replacements and the coffee is very weak. I bought coffee off property. That's how bad I couldn't drink it.

Our hotel was conveniently located and was large enough to provide adequate comfort.

No hot water in shower, iron didn't work, room had bad odor

Great location for all activities in Nashville. Hotel breakfast was great and the pool, hot tub area were very comfortable.

Room furnishings were very barren. The bathroom door latch would not close. Upon arrival there was a water bug on the shower floor. The ventilator fan in the bathroom was very loud. Probably needs to be replaced. For the amount of money for the room, it was not a good value.

Athens Way Nashville TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool and outdoor pool
  • Fitness center

Located in Metrocenter - North Rhodes Park, Springhill Suites By Marriott Metro Center is 1.8 mi (2.8 km) from Bicentennial Capitol Mall State Park and within a 5-minute drive of Music City Center. This 78-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is offered each morning.


Rooms

All 78 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are also standard.


Property features

Springhill Suites By Marriott Metro Center features an indoor pool, an outdoor pool, and a gym. Self parking is offered for USD 7.00 per night. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a spa tub, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Springhill Suites By Marriott Metro Center

Everyone (9) Business (6) Couples (7) Family (15) Friends (4) Other (1)
2
Partner Couples

Surprisingly disappointing. Our room’s most obvious feature was a broken hide-a-bed, left half open because it wouldn’t shut. The actual bed was comfortable and well made, but the floors didn’t appear to have been thoroughly vacuumed, given the amount of change and snacks I found when I got down to retrieve a dropped pen. The breakfast was basic due to grab and go CoVid format but was sufficient for nutrition. But the final disappointments were upon returning from a long day touring in cold drizzle, to find that our room had not been made up. And the tiny exercise room was posted as closed for mysterious, not obvious, repairs.

By , from Indianapolis on Oct 31, 2021

Review comment responded on Oct 31, 2021

We appreciate the feedback, Ann. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

5
Family Family with small children

Spacious clean and comfortable. No complaints

By on Aug 20, 2021

Review comment responded on Aug 31, 2021

Thank you for taking the time to provide us with your feedback. I'm glad to hear you enjoyed our spacious clean rooms and had a comfortable stay. We lobe having you here and can't wait to see you again. Many thanks, Tracy Hutch

5
Family

This is in a nice business area, away from the madness of downtown. A ride-share to and from downtown will cost less than parking there. The staff is friendly. However because of continued COVID protocols, the grab-and-go breakfast selection is pretty lean.

By on Aug 17, 2021

Review comment responded on Aug 19, 2021

Thank you for your comments regarding your recent stay with us at the SpringHill Suites Nashville MetroCenter. We are glad you had an excellent stay and that our entire staff was successful in making your stay a memorable one. We look forward to your next visit. Many thanks, Tracy Hutchison

5
Family

Nice place and has a fantastic shower

By on Jun 24, 2021

Review comment responded on Jun 28, 2021

Thank you for your feedback regarding the shower.

1
Everyone

By on May 27, 2021

Review comment responded on Jun 7, 2021

Thank you for taking the time to rate your recent stay. Please allow us the opportunity to exceed your expectations during your next visit.

2
Family

Overpaid for dirty carpet and slow internet, half time trouble getting on and paid for parking open to the public

By on May 17, 2021

Review comment responded on May 17, 2021

Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and service. I am sorry to hear about the problems you encountered. I want to assure you the carpet issues have been addressed. We hope you give us a chance to make things right, and try the SpringHill Suites again next time you find yourself in the area. Sincerely, Tracy Hutchison Assistant General Manager

1
Family

They did not bring towels ( you had to go get them) & I did not realize I had to pay for parking. Free breakfast was just fruit or yogurt, coffee was terrible

By on Apr 11, 2021

Review comment responded on Apr 11, 2021

Thank your for taking the time to share your review about your recent experience at the SpringHill Suites by Marriott Nashville MetroCenter. It is always our highest priority to us to ensure that our guests leave the hotel happy and satisfied at all times. We sincerely apologize for any inconvenience, and your concerns have since been discussed with staff members. Thank you again.

4
Family with small children Family

The last time I stayed at this property. The suite was bigger and had a clock and this one did not. I thought that was strange there was no way to find out what time it was. The other room was quieter also. I should have asked for a room away from the elevator and the ice machine. It seems that's where people like to gather to talk. Other than these two things it was okay.

By on Nov 12, 2019

Review comment responded on Nov 20, 2019

Thank you for taking the time to share your recent stay with us. We have shared your review with the entire hotel staff. We hope to see you again when your travels bring you back to Music City.

5
Friends

Great location. Great room size. good price. great breakfast. Lots of extras. Friendly & helpful staff

By on Nov 2, 2019

Review comment responded on Nov 5, 2019

Thank you for taking the time to share your recent stay with us at the SpringHill Suites Nashville MetroCenter. We hope to see you again when your travels bring you back to Nashville.

4
Everyone

Great Price. Convenient location. Trendy updated decor. Only complaint... not as clean as it could be

By on Oct 29, 2019

Review comment responded on Oct 29, 2019

Thank you for taking the time to share your recent stay with us. We hope to see you again when your travels bring you back to Nashville.

Springhill Suites By Marriott Metro Center

250 Athens Way, Nashville, TN 37228
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