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Recent guest reviews

Bed was comfortable, breakfast was good, staff was nice.

The property seems very dated. When we checked in, the front desk guy (tall slender wearing glasses) had an attitude. It felt like he just does not like his job. We tried to overlook it. I was there for business and brought my family for them to see the sights of Nashville. Our room was not cleaned for a few days. The housekeeping manager was beyond helpful and exceeded in offering great customer service. The same guy at the front desk lied about my wife telling housekeeping she didn't need them, kept interrupting when i would try to talk, just a total disaster. Due to him and him alone, the company i was there for has removed Springhill Suites from their proferred list of hotels and noone representing this company or its subsidiaries will be staying at one of these locations. For just about $20 more per night our stay would have been much nicer. We were grateful for the housekeeping manager but one bad apple can spoil everything. For business the location is good, for pleasure you have to uber or drive to get anywhere. Nothing in walking distance.

Location was good. Facilities were fine . No issues

Size of suite. Comfortable bed and couch, clean room and bathroom. Room temperature was perfect

Overall, the hotel was pretty great. Clean rooms, good breakfast, nice pool, and staff was nice. I just wish we didn't have to be interrupted in our rooms for tv replacements and the coffee is very weak. I bought coffee off property. That's how bad I couldn't drink it.

Our hotel was conveniently located and was large enough to provide adequate comfort.

No hot water in shower, iron didn't work, room had bad odor

Great location for all activities in Nashville. Hotel breakfast was great and the pool, hot tub area were very comfortable.

Room furnishings were very barren. The bathroom door latch would not close. Upon arrival there was a water bug on the shower floor. The ventilator fan in the bathroom was very loud. Probably needs to be replaced. For the amount of money for the room, it was not a good value.

After some of the places we stayed at on our road trip, this hotel was a breath of fresh air! It was attractively decorated, clean (the bathroom literally smelled freshly cleaned!), the staff was super friendly, the beds were comfy, rooms were spacious, and the pool & hot tub were great.

Nice pool. Super friendly staff. Very new and clean hotel. Make sure you check out Germantown ...

6 girls shared a room with pull out couch and two beds. Hotel was really nice and only about 15 minutes from downtown Nashville ($20ish cab ride). Locations was nice, but would have liked to have been closer to downtown. Staff was exceedingly nice, breakfast was delicious, and hotel was clean and really nice.

We didn't party in the room. But it was close enough to the places that we wanted to go that the taxis were very cheap. The hotel staff was friendly. Frankly, I don't remember returning to the room that night but when I woke up, the check out process was very easy. I would recommend this hotel to someone else for sure. And I admit that I was very nervous because on the map it looked a little bit far from the bar and club we wanted to go to.

This was a great stay for us (family with teenage boys) while on a tourist trip to Nashiville . Although its on the north side of town, it was only a few minutes (less than 10) drive to Downtown and nearby places we wanted to visit. Nice amenities, including a laundry room, which we used to dry our clothing and towels after arrival from a whitewater rafting trip. Very convenient! Room was very clean, with comfortable beds. Suite style with two large flat panel HD TVs, sofa, desk, kitchenette area with Microwave and Fridge. Indoor and outdoor pools and a hot tub, and a fitness center. The staff was very nice and pleasant. One night after returning late from Downtown the parking lot was completely full (due to two pickup trucks with trailers taking up 10 spaces) but the friendly night clerk moved her personal car to allow us a space to park. Plus a delicious hot breakfast, with scrambled eggs, sausage, waffles, etc., and a nice afternoon/evening treat: free cookies in the lobby. They were really good (Otis Spunkmeyer, I think). Not the most inexpensive hotel, we paid $150.00 per night) but it's in a safe neighborhood (North Metro Office Park) and its much less expensive than downtown hotels with similar amenities and it's only a short drive. If you insist on being able to walk from your hotel to downtown sights and attractions, you can pay $350.00 per night for one of downtown hotels, but your room won't be any better than here. Overall a great value and we will definitely stay here again on our next trip to Nashville.

Friendly staff. Clean rooms. Good breakfast. 12345

Great for a family to stay a couple of nights. Pretty much a plain ordinary hotel room.

Overall great location and hotel. It is a little out dated, but still a great value. The staff was very polite and helpful!! The staff makes this a hotel to stay on a long business trip.

Clean, suite type room, safe location. A little far from downtown Nashville, no shuttles but plenty of parking in town. Friendly staff and great breakfast.

Decent hotel. The breakfast was not good.

Athens Way Nashville TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool and indoor pool

Springhill Suites By Marriott Metro Center places you within 3 miles (5 km) of popular attractions like Nashville Municipal Auditorium and Tennessee State Capitol. This 3-star hotel has 78 guestrooms and offers an outdoor pool, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is offered each morning.


Rooms

An LCD TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchenette, a sofa bed, and a sitting area.


Property features

Springhill Suites By Marriott Metro Center features an indoor pool, an outdoor pool, and a fitness center. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and a 24-hour business center.

Room options

Suite, Multiple Beds

Queen 2 | Sleeps 6

Guest reviews for Springhill Suites By Marriott Metro Center

Everyone (7) Business (6) Couples (6) Family (9) Friends (4) Other (1)
5
Families Family with small children Partner Couples Friends

Bed was comfortable, breakfast was good, staff was nice.

By on Jul 22, 2019

Review comment responded on Jul 22, 2019

We are happy to hear you enjoyed your stay and our breakfast buffet that includes all kinds of hot and cold food. We appreciate you taking the time to share your stay and we hope to see you again when your travels bring you back to Nashville.

2
Families Family with small children Business Business Travelers

The property seems very dated. When we checked in, the front desk guy (tall slender wearing glasses) had an attitude. It felt like he just does not like his job. We tried to overlook it. I was there for business and brought my family for them to see the sights of Nashville. Our room was not cleaned for a few days. The housekeeping manager was beyond helpful and exceeded in offering great customer service. The same guy at the front desk lied about my wife telling housekeeping she didn't need them, kept interrupting when i would try to talk, just a total disaster. Due to him and him alone, the company i was there for has removed Springhill Suites from their proferred list of hotels and noone representing this company or its subsidiaries will be staying at one of these locations. For just about $20 more per night our stay would have been much nicer. We were grateful for the housekeeping manager but one bad apple can spoil everything. For business the location is good, for pleasure you have to uber or drive to get anywhere. Nothing in walking distance.

By on Jul 14, 2019

Review comment responded on Jul 16, 2019

Thank you for taking the time to share your recent stay. We hate to hear you had a bad experience with one of the Front Desk staff. It has been address with the staff and used as a learning tool for him. As he's new to the Hospitably business, that gives no reason not to listen, empathize, and apologies. Than to take appropriate action and make things right for you and your family. Providing excellent customer service for each and every guest is our top priority and we have failed short. We sincerely apologies for not providing excellent service during your stay.

5
Families

Location was good. Facilities were fine . No issues

By on May 19, 2019

Review comment responded on May 28, 2019

Thank you for taking the time to share your recent stay with us. We hope to see you again when your travels bring you back to Nashville.

5
Business Business Travelers

Size of suite. Comfortable bed and couch, clean room and bathroom. Room temperature was perfect

By on Mar 5, 2019

Review comment responded on Mar 8, 2019

Thank you for taking time out of you day to share your recent stay with us at SpringHill Suites MetroCenter. Hearing positive feedback is always nice and we have shared your review with the entire staff. We hope to see you again when your travels bring you back to Nashville.

2
Everyone

By on Oct 16, 2018

Review comment responded on Oct 26, 2018

Thank you for taking the time to rate your stay.

4
Everyone

Overall, the hotel was pretty great. Clean rooms, good breakfast, nice pool, and staff was nice. I just wish we didn't have to be interrupted in our rooms for tv replacements and the coffee is very weak. I bought coffee off property. That's how bad I couldn't drink it.

By on Apr 12, 2018

Review comment responded on Apr 12, 2018

On behalf of the entire hotel team, we want to thank you for sharing your most recent stay at SpringHill Suites Nashville MetroCenter. We apologies for the inconvenience of the new 49" TV install upgrade streaming system during your stay. Providing our guest with memorable experiences and excellent service is our top priority. We hope to see you the next time your travels bring you back to Nashville.

5
Everyone

Our hotel was conveniently located and was large enough to provide adequate comfort.

By on Dec 31, 2017

Review comment responded on Feb 14, 2018

Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, Thank you for taking the time to share your recent experience at the SpringHill Suites Nashville MetroCenter with us. Sincerely, Tracy

3

room smelled

Everyone

No hot water in shower, iron didn't work, room had bad odor

By , from Birmingham, AL on Nov 22, 2017

5
Everyone

Great location for all activities in Nashville. Hotel breakfast was great and the pool, hot tub area were very comfortable.

By on Jul 10, 2017

2

disappointing

BusinessTravelers

Room furnishings were very barren. The bathroom door latch would not close. Upon arrival there was a water bug on the shower floor. The ventilator fan in the bathroom was very loud. Probably needs to be replaced. For the amount of money for the room, it was not a good value.

By on Aug 29, 2016

Springhill Suites By Marriott Metro Center

250 Athens Way, Nashville, TN 37228
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