Executive Room, 1 King Bed
from $144
Club - Hotel Nashville Inn & Suites
2.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 590 reviews
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Recent guest reviews
Staff at times acted as if we were a bother to them. Met some awesome and friendly people in Nashville....just not here. No garbage cans outside at all. Asked for early checkin and was told we could get checked in at 2 maybe 1(instead of 3).....and it would cost $100!!!!! I didnt mind staying away from downtown, but next time it wont be here. Pictures and descriptions looked much better on website than what it actually was.
We were very impressed with the amenities. The room was nice and had a new looking bed and furniture. Breakfast was amazing!
Over all good. The hotel works hard to make you feel comfortable but you can still tell it has low budget feel write all over.it
Breakfasts were very good, rooms were clean,bed was comfy. Front desk staff was friendly.
Hotel room was not thoroughly cleaned. I had to get towels and tissue box from lobby since they didn't replenish them when they cleaned it. The staff was rude too. They also had construction going on next to my room and was so noisy.
The staff not truthful about their suites we asked for a 2 queen suite and they stated that yes they had that, however it was a fine size and an old outdated pull out couch!
It would have been an ok stay if at least pool or jacuzzi were opened and in working order, i feel stuff like that should be updated on website before you book. The breakfast and eating area were very nice, our room was nice for 2 double beds. It was very clean. The only bad thing is location, there is nothing but highway around it also.
We had gone to Nashville to celebrate my birthday so a total of 3 rooms were booked at this hotel, one person arriving before we did the room was in our name she was able to check in without any kind of ID this woman could have been a stalker for all the hotel new!! When we arrived we were able to check in under someone else's name in our party once again Hotel staff never ask for ID!! Because of no ID one room was staying one night our room was staying 2 nights they never told us which room belong to who so therefore when they one room checked out they weren't really checking out the room we were staying in.. after another day and night of seeing Nashville but we come in to find we have been locked out of the hotel the staff was very rude including the manager she said we could not stay for free we were not asking to stay for free we had already paid for a room... it took over an hour to get this straightened out between Orbitz and the hotel calling back and forth bottom line is front desk check in had they ask for ID to begin with and told us exactly who was in what room this all could have been avoided there is a law against people checking in to Hotel without providing the proper ID....
The hotel was very accommodating we arrived on a early flight and they work to get us a room before normal check in time. the staff call to get us a shuttle down town for $10 round trip per person .The breakfast was a bonus . Over all it was a very good stay.
Excellent mattress, lots of USB plugs, quiet room. Very good breakfast was included.
I would recommend this hotel. No restaurant or bar, but free hot breakfast and from 5-7pm Mon-Thurs, they advertise appetizers and beer, wine and cocktails. It was actually far more than appetizers, pulled pork barbeque, beans, potato salad, salad bar and small deserts. So if you skipped lunch, you basically can get fed for free at this hotel. For a family, that alone would save $$$
Everything about my stay was good only thing i noticed was the room phone wasn't working which is a + for me. Staff gave me a Wheel chair accessible room which I needed.
Great GM and staff. Found a board/conference room for me to use for a presentation at last minute when wifi wouldn't work in room. Happened to be a one off situation with wifi that was fixed but when I needed a place to go through video presentation they stepped up and were great. Would highly recommend and will stay there again! Wonderful customer service!!!
Pros- If you're on a budget (like I was) then this hotel offers a place to stay on a budget -large room -free wifi -heat -microwave -desk -mini-fridge -desk -seasonal pool -complimentary breakfast (really, really fantastic breakfast...fresh fruit, biscuits, gravy, sausage, oatmeal, bread, bagels, jelly, juice, coffee and tea) -guest laundry facility -fireplace Cons- Very, very dated! The microwave is an old school microwave (emits too much heat and I'm not sure it's even earth-friendly) -the mini-fridge emits heat at the top -the furniture design is awkward -the bathroom was very dirty: 1) there was brown stuff on the wall next to the toilet...ewww 2) the walls next to the toilet were an off shade of yellow 3) the bathroom has a weird smell like the smell when you leave clothes in the washer too long and they sour 4) the shower curtain has mold on it 5) there is no fan in the bathroom (probably the reason for the sour smell) -the room has cracks in the wall next to the door frame (not sure if it's been slammed several times or just weakening of the frame joints) -I found a huge, unmistakable stain on my mattress...ewww -more spots on the walls -inside of microwave appears dingy, dirty
Great room with updated amenities. Great happy hour with complementary items.
Hotel building is nice as is the landscaping and pool area. Most of the staff was nice and friendly. Furnishings in need of renovation. Overall pretty good stay.
It was so nice to take the shuttle to downtown and to the airport.
Neither me nor my wife enjoyed sleeping on the mattress. Disappointed in that only. Everything else was great. Kudos to the staff. Very clean breakfast s were enjoyable and the Thursday nite treats were very good.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located in Donelson, Club - Hotel Nashville Inn & Suites is 2.6 mi (4.2 km) from Larry Keeton Theater and within a 10-minute drive of Wave Country. This hotel has 133 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also near this Nashville hotel are Two Rivers Golf Course and Shelby Park.
Dining
Free hot/cold buffet breakfast is served each morning from 7 AM to 9 AM. For a nice break, mingle with other guests at the free manager's reception.
Rooms
All of Club - Hotel Nashville Inn & Suites's 133 air-conditioned rooms provide microwaves, refrigerators, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include ironing boards.
Property features
At Club - Hotel Nashville Inn & Suites, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Guest reviews for Club - Hotel Nashville Inn & Suites
nothing special
Everyone
Staff at times acted as if we were a bother to them. Met some awesome and friendly people in Nashville....just not here. No garbage cans outside at all. Asked for early checkin and was told we could get checked in at 2 maybe 1(instead of 3).....and it would cost $100!!!!! I didnt mind staying away from downtown, but next time it wont be here. Pictures and descriptions looked much better on website than what it actually was.
nice hotel!!
Everyone
We were very impressed with the amenities. The room was nice and had a new looking bed and furniture. Breakfast was amazing!
Review comment
Guest Relations responded on May 19, 2017
Brandon, thank you for your terrific comments! We are thrilled to know you loved your well-equipped room and our delicious hot Southern Breakfast Buffet. We hope to welcome you back to Club-Hotel Nashville Inn & Suites! Guest Relations
good food and tried to look up scaled
Everyone
Over all good. The hotel works hard to make you feel comfortable but you can still tell it has low budget feel write all over.it
Review comment
Guest Relations responded on May 8, 2017
Thank you for evaluating your stay at the Club-Hotel Nashville Inn & Suites. Nothing is more important than your satisfaction so we are delighted to know how happy you were with our service and the food we offer. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Guest Relations
very close to the activities we had planned.
Everyone
Breakfasts were very good, rooms were clean,bed was comfy. Front desk staff was friendly.
Review comment
Guest Relations responded on Apr 20, 2017
Deb, thank you for staying at Club-Hotel Nashville Inn & Suites! We are happy to know our location was ideal for you and that you enjoyed our facilities and amenities. We hope you will stay with us again in near future! Guest Relations
poor service and dirty hotel
Everyone
Hotel room was not thoroughly cleaned. I had to get towels and tissue box from lobby since they didn't replenish them when they cleaned it. The staff was rude too. They also had construction going on next to my room and was so noisy.
Review comment
guest relations responded on Apr 10, 2017
Thank you for taking the time to post feedback regarding your stay. We obviously failed to provide our customary attention to detail in preparing your room before your arrival, and I sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and I hope we have the opportunity to make a better impression on a return visit. Guest Relations
outdated suites
Everyone
The staff not truthful about their suites we asked for a 2 queen suite and they stated that yes they had that, however it was a fine size and an old outdated pull out couch!
Review comment
Guest Relations responded on Apr 1, 2017
Thank you for your visit. We are pleased you had an overall nice stay. However, we are sorry we did not meet your accommodation needs and regret if any inconvenience caused. We appreciate your business and hope to see you again soon. Guest Relations
ammenities
Everyone
It would have been an ok stay if at least pool or jacuzzi were opened and in working order, i feel stuff like that should be updated on website before you book. The breakfast and eating area were very nice, our room was nice for 2 double beds. It was very clean. The only bad thing is location, there is nothing but highway around it also.
Review comment
Guest Relations responded on Mar 31, 2017
Thank you for writing about your stay at our hotel. Although you liked your well-appointed room, we are sorry that our location and amenities were not ideal for your needs. We do offer a shuttle service to downtown for $10.00/person round trip. Having said that, we hope you will take help from our front desk team on this matter on your next visit. Thanks once more for being our guest, and please consider us again in the future. Guest Relations
unsecured check in
Everyone
We had gone to Nashville to celebrate my birthday so a total of 3 rooms were booked at this hotel, one person arriving before we did the room was in our name she was able to check in without any kind of ID this woman could have been a stalker for all the hotel new!! When we arrived we were able to check in under someone else's name in our party once again Hotel staff never ask for ID!! Because of no ID one room was staying one night our room was staying 2 nights they never told us which room belong to who so therefore when they one room checked out they weren't really checking out the room we were staying in.. after another day and night of seeing Nashville but we come in to find we have been locked out of the hotel the staff was very rude including the manager she said we could not stay for free we were not asking to stay for free we had already paid for a room... it took over an hour to get this straightened out between Orbitz and the hotel calling back and forth bottom line is front desk check in had they ask for ID to begin with and told us exactly who was in what room this all could have been avoided there is a law against people checking in to Hotel without providing the proper ID....
Review comment
Guest Relations responded on Mar 9, 2017
Thank you for choosing us for your birthday celebration and for the feedback. We apologize for the issues you experienced with your reservation upon your arrival. We are also sorry our front desk staff did not follow proper check in policy and procedures. Please know that your feedback has been used to help prevent such mistakes in future. We are sorry for your experience and hope you'll return so we have the chance to show you the excellent service we normally provide. Guest Relations
nice hotel,friendly staff
Everyone
The hotel was very accommodating we arrived on a early flight and they work to get us a room before normal check in time. the staff call to get us a shuttle down town for $10 round trip per person .The breakfast was a bonus . Over all it was a very good stay.
Review comment
Manager responded on Mar 2, 2017
William, we are delighted to know you had a nice stay at Club-Hotel Nashville Inn & Suites. It's great to know you had a comfortable stay and enjoyed our outstanding service. Thanks so much for visiting us while here in Nashville. We hope to see you again soon. Guest Relations
decent choice
Everyone
Excellent mattress, lots of USB plugs, quiet room. Very good breakfast was included.
Review comment
Guest Relations responded on Feb 21, 2017
Thank you for staying at Club-Hotel Nashville Inn & Suites. We are glad to read that you got a good night’s sleep and enjoyed our Southern Breakfast Buffet! Thanks for being our guest, and we hope to see you again soon. Guest Relations
Thank you for being a guest at our hotel. We are pleased to know your overall stay was a pleasant one. However, I am sorry we missed meeting your expectations in regard to your stay and regret the inconvenience it caused. I have shared your feedback with my management team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Guest Relations