Skip to main content
Beginning of main content

Gaylord Opryland Resort & Convention Center

4.0 out of 5.0

Recent guest reviews

Went for our 25th wedding anniversary. Way too much for the money, charges for everything. Hotel room was missing parts of the temperature thermometer on the wall. Large coffee spill next to bed, window very dirty and pieces missing. Our room View was of a construction crew and they started by 7:30 am. Beep beep beep, tractors moving and cranes moving and it was an eye sore. Had to call for cleaning the first day cause they never showed up to replace the 2 water bottles and soaps you pay $20 a day for. Once you left the hotel nothing around to see or do, Nashville about 15 min away. Not at all impressed. Call desk a few times with no evail, long hold times as well as not helpful. Tried to leave the hotel early and Hotel stated because we booked through Orbitz which is owned by Expedia they couldn't refund and when we called Orbitz they stated they couldn't guarantee that we would get our money back. Had to Stay the 3 night trip and pay over $1400 just to sleep and shower. Not Impressed.

Two day stay on Christmas Eve and Christmas Day. Beautiful decorations. This was not our first trip.

My husband, son and I were looking for a relaxing getaway over Christmas and Opryland Resort exceeded all expectations. The beautiful indoor gardens in the atriums are very calming. We did not rent a car and spent the entire 5 day vacation at the resort with only one meal at an outside restaurant. The food choices at the resort are plentiful, though pricey. We had a truly outstanding Christmas Day buffet at the Ravello. So good that we booked another meal there. Everything is super clean on the premises, which is remarkable considering the Resort is open to the public every day. The Christmas decorations are breathtaking! We found the staff to be very courteous and helpful at all times. The Resort is HUGE so be prepared to get lost when you first arrive. However, once you get your bearings, it is pretty easy to find your way around. LOTS of walking; wear comfortable shoes. It was lovely to sit amongst the greenery while receiving texts from friends in Pennsylvania complaining about 50 inches of snow! A perfect vacation from start to finish.

December 28, 2017 one night stay. 50 minutes in the valet parking line should have been by tip-off to turn around and go somewhere else. But, of course, I have an excited little one who wants nothing more than to ride the “ice slide”. After parking, the room check-in line is an hour long, so we decide to stretch our legs and walk the hotel and get a bite to eat. EVERY restaurant is backed up at least an hour or two. So we go back to the check-in line, wait it out, and (after being assured our bags will be sent to our room immediately) we finally get to our room—-which was comfortable. Then I learn that no one rally wants to answer the phone. Finally get someone on the phone who cares and she discovers that no one asked for my bags to be sent up, so we reset the clock on that delicvery to 30 minutes. Ordering room service? Same deal. At least an hour. My daughter and I pulled up to the hotel at 5:15 and it is now 7:30. The manager promises to “try” to get food to our room if we order certain items. I obliged him and also told him I would “take care” of the delivery person if they got there within a half hour. Funny, because he delivered it himself... along with the delivery fee and other add-ons. Same story for any of the attractions. Same story for calling ahead to get your car out the next morning. The standard tiresome answer: “we had more people than we expected.” What?! Were there like 1000 walk-ins? BULL****. Management should be ashamed.

We had stayed here years ago for a conference and loved the resort. Unfortunately, our memories of it were much better than what we experienced this time around. We waited in horrendously long lines, that, because of the sheer number of guests checking in, made it even more confusing with the different "categories" of check in lanes. One for mobile check-in, elite, and regular guests. However, since there were so many people, you didn't realize what line you were in until you got closer. So after 50 minutes of standing in line, we finally got our room assignment. We had no washcloths in the room, the chair and desk counter had crumbs all over them. Our room was located on a ground floor corner, so we heard every child crying, people laughing, etc, as they passed by. At registration, since our room reservation came with breakfast, we were not given the vouchers we were supposed to have received. Had to go back to registration to get the vouchers. The grounds themselves are beautiful, as we remembered. But there is much work to be done in terms of staffing, cleanliness of rooms, etc. It was a stressful, rather than an enjoyable stay.

Bad experience started with check-in. Waited in line for 40 minutes. When we got to the front of the line the lady just walked off. When we asked one of the other ladies if they were coming back she said, “Not my problem”. Then we had to wait 20 minutes for the elevator. The room was nice enough but it is just a standard hotel room. The bed was like a brick though. $30/day for self park? Park a mile a way? Seems a little unreasonable. The line for breakfast was 30 minutes long. When leaving I heard staff telling people that used valet that it would be an hour and a half to get their car. $20 daily resort fee that pays for WiFi and 2 bottles of water in the room. Advice- stay across the street. Cheaper, friendly, same room but with comfortable beds, and a shuttle that will take you to see everything here.

Massive grounds, probably OK for conferences. Places to eat distant, few, far between, and price gouging.

It was a wonderful experience to celebrate my birthday by staying at the hotel. Unfortunately we had to leave the day before the Christmas lights were lit. We will plan to return with our grandchildren when they are old enough to enjoy the beauty of Christmas at Opryland.

Huge facility. Lots of walking within the hotel. Food was average at best but the hotel itself was fun to walk around and see the waterfalls. Nothing special about our room. Close to the Opry which was cool.

Had a wonderful time at hotel. Pool was great and the inside plant/water features were amazing!

Good to family have a lot of kids, personally I will not pay that much for stays.

We stayed at his hotel for two nights and could have stayed much longer! So many things for families with young children to do and see without ever leaving the grounds. Highly recommend and will definitely be staying here again if we're back in Nashville!

Our stay, on a holiday weekend, was to a near capacity facility . Parking was full. Our room was at the end of a long hall and water pressure in the shower was not enough for the massage setting to work. I dripped some water on the tile floor, and wiped it up with a hand towel. The dirt on the towel was appalling. Each day the carpet looked as though it had not been vacuumed although the particles seemed in different places. Don't know if the sweeper wasn't working well enough, to pick things up, or whether it got swept at all. We wore our socks to bed all weekend. I did not complain to staff as the room location worked for us.

we loved it all the rooms,grounds,staff ,valet,great and beautiful place to stay

Fantastic stay. We ate dinner and breakfast at the hotel and the food could have been better.

Emjoyed every minute. We had a very nice view to one of the amazing gardens.

Liked the hotel a lot! Interior is like nothing I've experienced before on this huge scale! Room was clean, bed was the best sleep we've gotten in a long time! Staff was the only piece that was hit or miss. Check in staff was friendly but she failed to give us our breakfast coupons. Some of the restaurants had snobby hostesses, I really did not appreciate their attitude.

Once in the Gaylord you don't feel like your in Nashville anymore. With all the restuarants and the large expansive place we were suprised that there is no live entertainment. We arrived on Monday and walked the entire place looking for any place to have a drink and enjoy music there was no music and very quiet and very few venues open Monday nigh. - We Left on Thursday and were dissapointed that no singer songwritter performers to enjoy ,No piano singers. Wednesday night there was a group in a small pub that was over croweded ina smallmplace - maybe everyone packed in their becuase there was "nothing else" anywhere. The restaurants have limited selection of food and of course over priced. I wouldn't have minded paying more if there was a little nashville ambiance. Room was small and dated - Will not stay at the Gaylord again...

Beautiful stay, with a lot of conveniences right on sight. One of the best dinners of my life. A bit pricey with some random fees. Overall it was a very special stay,and we loved it.

The Opryland Grand Hotel is lovely in many ways--the enormity of the campus and the expansiveness of the atria keep you entertained (though you can also get lost if you're not paying attention) and the restaurants are all top notch. We dined at the Old Hickory Steakhouse. The service and the food were outstanding. I'd go back for more lobster bisque anytime!

2800 Opryland Drive Nashville TN

Hotel highlights

  • Walking distance to Grand Ole Opry
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Donelson, Gaylord Opryland Resort & Convention Center is within a 10-minute stroll of sights such as Grand Ole Opry and Grand Ole Opry Museum. This 2888-room, 4-star resort has 2 outdoor pools along with a full-service spa and 18 restaurants. Cooter's Place and Nashville Toy Museum are a short walk away.


Dining

This resort is home to 18 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning off right with full breakfast served for a fee.


Rooms

All of Gaylord Opryland Resort & Convention Center's 2888 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Other amenities include free local calls, ceiling fans, and safes.


Property features

Guests of Gaylord Opryland Resort & Convention Center have access to a full-service spa, 2 outdoor pools, and a nightclub. Parking is USD 29.00 per night (USD 38.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle at scheduled times for USD 30 per person roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include an indoor pool, a children's pool, and a fitness center.

Room options

Room, View (Guest)

King 1 | Queen 2 | Sleeps 4

Executive Room, View (Parlor/MurphyBed Only,No Bed)

Twin 1 | Sleeps 4

Guest reviews for Gaylord Opryland Resort & Convention Center

Everyone (39) Couples (135) Business (47) Family (93) Friends (28) Other (4)
1

never again!

Everyone

Went for our 25th wedding anniversary. Way too much for the money, charges for everything. Hotel room was missing parts of the temperature thermometer on the wall. Large coffee spill next to bed, window very dirty and pieces missing. Our room View was of a construction crew and they started by 7:30 am. Beep beep beep, tractors moving and cranes moving and it was an eye sore. Had to call for cleaning the first day cause they never showed up to replace the 2 water bottles and soaps you pay $20 a day for. Once you left the hotel nothing around to see or do, Nashville about 15 min away. Not at all impressed. Call desk a few times with no evail, long hold times as well as not helpful. Tried to leave the hotel early and Hotel stated because we booked through Orbitz which is owned by Expedia they couldn't refund and when we called Orbitz they stated they couldn't guarantee that we would get our money back. Had to Stay the 3 night trip and pay over $1400 just to sleep and shower. Not Impressed.

By , from Warren, MI on Jan 30, 2018

5

wonderful get away.

Everyone

Two day stay on Christmas Eve and Christmas Day. Beautiful decorations. This was not our first trip.

By , from Alabama on Jan 12, 2018

5

fabulous indoor gardens!

Everyone

My husband, son and I were looking for a relaxing getaway over Christmas and Opryland Resort exceeded all expectations. The beautiful indoor gardens in the atriums are very calming. We did not rent a car and spent the entire 5 day vacation at the resort with only one meal at an outside restaurant. The food choices at the resort are plentiful, though pricey. We had a truly outstanding Christmas Day buffet at the Ravello. So good that we booked another meal there. Everything is super clean on the premises, which is remarkable considering the Resort is open to the public every day. The Christmas decorations are breathtaking! We found the staff to be very courteous and helpful at all times. The Resort is HUGE so be prepared to get lost when you first arrive. However, once you get your bearings, it is pretty easy to find your way around. LOTS of walking; wear comfortable shoes. It was lovely to sit amongst the greenery while receiving texts from friends in Pennsylvania complaining about 50 inches of snow! A perfect vacation from start to finish.

By , from North East, PA on Jan 6, 2018

1

you didn’t see this coming?

Everyone

December 28, 2017 one night stay. 50 minutes in the valet parking line should have been by tip-off to turn around and go somewhere else. But, of course, I have an excited little one who wants nothing more than to ride the “ice slide”. After parking, the room check-in line is an hour long, so we decide to stretch our legs and walk the hotel and get a bite to eat. EVERY restaurant is backed up at least an hour or two. So we go back to the check-in line, wait it out, and (after being assured our bags will be sent to our room immediately) we finally get to our room—-which was comfortable. Then I learn that no one rally wants to answer the phone. Finally get someone on the phone who cares and she discovers that no one asked for my bags to be sent up, so we reset the clock on that delicvery to 30 minutes. Ordering room service? Same deal. At least an hour. My daughter and I pulled up to the hotel at 5:15 and it is now 7:30. The manager promises to “try” to get food to our room if we order certain items. I obliged him and also told him I would “take care” of the delivery person if they got there within a half hour. Funny, because he delivered it himself... along with the delivery fee and other add-ons. Same story for any of the attractions. Same story for calling ahead to get your car out the next morning. The standard tiresome answer: “we had more people than we expected.” What?! Were there like 1000 walk-ins? BULL****. Management should be ashamed.

By , from Fairhope, AL on Jan 3, 2018

3

beautiful grounds, bad rooms and service

Everyone

We had stayed here years ago for a conference and loved the resort. Unfortunately, our memories of it were much better than what we experienced this time around. We waited in horrendously long lines, that, because of the sheer number of guests checking in, made it even more confusing with the different "categories" of check in lanes. One for mobile check-in, elite, and regular guests. However, since there were so many people, you didn't realize what line you were in until you got closer. So after 50 minutes of standing in line, we finally got our room assignment. We had no washcloths in the room, the chair and desk counter had crumbs all over them. Our room was located on a ground floor corner, so we heard every child crying, people laughing, etc, as they passed by. At registration, since our room reservation came with breakfast, we were not given the vouchers we were supposed to have received. Had to go back to registration to get the vouchers. The grounds themselves are beautiful, as we remembered. But there is much work to be done in terms of staffing, cleanliness of rooms, etc. It was a stressful, rather than an enjoyable stay.

By , from Niles, MI on Dec 28, 2017

2

lines. lines for everything.

Everyone

Bad experience started with check-in. Waited in line for 40 minutes. When we got to the front of the line the lady just walked off. When we asked one of the other ladies if they were coming back she said, “Not my problem”. Then we had to wait 20 minutes for the elevator. The room was nice enough but it is just a standard hotel room. The bed was like a brick though. $30/day for self park? Park a mile a way? Seems a little unreasonable. The line for breakfast was 30 minutes long. When leaving I heard staff telling people that used valet that it would be an hour and a half to get their car. $20 daily resort fee that pays for WiFi and 2 bottles of water in the room. Advice- stay across the street. Cheaper, friendly, same room but with comfortable beds, and a shuttle that will take you to see everything here.

By , from Owensboro, KY on Dec 23, 2017

2

conference center - keep it for conferences.

Everyone

Massive grounds, probably OK for conferences. Places to eat distant, few, far between, and price gouging.

By on Dec 5, 2017

5
Everyone

It was a wonderful experience to celebrate my birthday by staying at the hotel. Unfortunately we had to leave the day before the Christmas lights were lit. We will plan to return with our grandchildren when they are old enough to enjoy the beauty of Christmas at Opryland.

By , from Lordstown, Ohio on Nov 11, 2017

4

nice stay away from downtown

Everyone

Huge facility. Lots of walking within the hotel. Food was average at best but the hotel itself was fun to walk around and see the waterfalls. Nothing special about our room. Close to the Opry which was cool.

By on Sep 20, 2017

5

great location close to downtown

Everyone

Had a wonderful time at hotel. Pool was great and the inside plant/water features were amazing!

By , from lynchburg va on Aug 23, 2017