Gaylord Opryland Resort & Convention Center4.0 out of 5.0
Recent guest reviews
The Opryland Grand Hotel is lovely in many ways--the enormity of the campus and the expansiveness of the atria keep you entertained (though you can also get lost if you're not paying attention) and the restaurants are all top notch. We dined at the Old Hickory Steakhouse. The service and the food were outstanding. I'd go back for more lobster bisque anytime!
Visited several times and always enjoy the stay.
This hotel is beautiful - no doubt about that, but the facilities and staff are not even close to being adequate to accommodate the number of guests. We had to wait for over an hour just to check in - there were only 4 families in front of us as we were checking in around 8pm. The restaurant wait lines were all an hour to two hours. Granted this was over the holiday period, but then hire the staff to accommodate the number of people or add more dining options. For a 4 star hotel, the room was not as clean as I expected. The bathroom had stuff on the floor and the shower doors had soap film all over them. The concierge wait line was also excessive. We finally gave up. The real kicker was the valet parking. We called down the morning of checkout and were told a 15 minute wait time. It ended up being 1.5 hours. That was upsetting - honesty works better than giving unrealistic wait times. My suggestion would be to stay at another local hotel for half the price and visit the Gaylord for the day to see the sights. Definitely won't return to stay - not worth the price especially with resort fee and valet parking fee tacked on.
I had an emergency and had to cancel my reservation. The Web said 24 hrs notice. My cancellation was more than 24 hours. Spent hours on the phone with Orbitz. Nothing was done about it by Orbitz. So I had to go to American Express. Orbitz dropped the ball on the cancellation and as a result, I lost $590.83. I will never go to the hotel nor deal with Orbitz.com again!!! They just lost a good customer!!!
Rooms were really not great at all. Bed wasn't comfortable at all.
Love it, The dinner show with the Gatling Brothers was Great. Every where you walked the Decor was fantastic. Kids enjoyed the pool. Craft show great nice, low prices and beautiful items. Had a wonderful time! Alot to do with kids. Alot of shopping. The mall you can walk to. Can't wait to go back next year around Christmas!
The Gaylord offers excessive Vegas-like sprawl and tackiness but lacks amenities like comfortable rooms suitable for business travel. Public areas tend to the loud and damp due to the excessive water features and gardens. The air smells of dirt and not quite enough chlorine. There's a constant din from the water features and the public areas are just too humid. Restaurant choices? Slim, pricy, and dull. No in room Wifi. No comforter/bed spread/quilt. The bed had a bottom sheet, top sheet, thin blanket, and another sheet. My room was clean but showed signs of wear. The layout is Byzantine! After a long trek through twisting paths, I arrived at a restaurant to find it closed! No notice of its closure provided in the materials the friendly desk staff provided. also, when I asked for directions to a different restaurant at another time, the friendly staff showed me the way. However, they neglected to tell me it wasn't open until much later. Run away!
Room with a view was excellent. The hotel needs a better variety of eating places
Overall ok, but did not like the policy of not delivering luggage to our room unless we were there. Also, took awhile to get a child bed/crib to the room when we had reserved the item as part of our reservation.
Beautiful hotel with lots to do. We arrived hours before check in but still were able to find plenty to do and see. Only downfall is it's distance (and therefore cost) to get to downtown if you don't have a car ($50 round trip each time)
Everything was excellent. Close to historical sites about the Civil War. Very interesting.
I would not complain about anything except Parking. Paying 24.00 day and had yp park on curb. Parking lot way to small for number of guest. 18.00 resort fee is a joke. Those who want the gym etc should pay for that.
Checkin was a snap. They allowed us to checkin a few hours early which I thought was nice. The room was very clean , spacious and nice. The hotel is walking distance to the opryland mall and grand ole opry theatre. The hotel has a beautiful interior with many flowers and fountains. There are activities for the kids to do. My only complaint is the enormity of the facility; its huge!
Plenty of activity choices for both children and adults
We were on our way home from Florida and just needed to stop for a night. I booked this hotel at a 3 star rate so I thought cool, a four star hotel for a 3 star price. Not Cool.... the standard rooms aren't any better than most 3 star hotels I have stayed in. The hotel/resort itself is wonderful.. but if you are just stopping to sleep for the night. look elsewhere. From the time we arrived at 9:30 pm it took us 1.5 hours to get into our room a good portion of that was just waiting in line to check in. we had to park a long way from the hotel because the main self parking lot was full. But the real kicker was how long it took to get out of the parking lot in the morning. and I guess checking out at 10:40 didn't help as 11:00 is the checkout time so everyone was trying to leave at once... People in front of us were having problems with the card readers, and we waited in line for 45 minutes to get out of the parking lot. We had no problems getting out once we got to the card reader.
We visited on Memorial Day Weekend. We were disappointed that the outdoor pool nearest our room was not open yet. Also several of the Restaurants that we wanted to visit were closed. The Wine Bar was closed until Wednesday. Very disappointing. However, this is an awesome place to relax and forget for awhile. We will book again.
Loved walking around all the atriums, especially the Delta - southern style buildings. Our three year old son loved it too, and enjoyed the water fountain show. Just stayed one night, but it was nice to feel like we were out seeing things, but didn't have to leave the comfort of our hotel after driving all day. We also ate at the Jack Daniels restaurant, which was yummy. It's a TN classic and worth visiting.
I was really surprised when I booked a junior suite it had no bed!! The hotel was accomadating and brought a roll away but the pull our couch was a disappointment, not that comfy. I can't recommend the "suite". The staff and other facilities where great.
Staff at this hotel are not friendly. I would call them racist. And why does this review keep getting bounced back? this is my real review sorry it's the truth.
Great hotel, wonderful spa. Everyone was very helpful. The room we booked was no what we thought but they were able to make adjustments quickly.
Located in Opryland, Gaylord Opryland Resort & Convention Center is within a 10-minute stroll of sights such as Grand Ole Opry and Grand Ole Opry Museum. This 2882-room, 4-star resort has 2 outdoor pools along with a full-service spa and 10 restaurants. Cooter's Place and Nashville Train Store and Toy Museum are a short walk away.
This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Start your day off with breakfast, available for a fee.
All of Gaylord Opryland Resort & Convention Center's 2882 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and ironing boards.
Guests of Gaylord Opryland Resort & Convention Center have access to a full-service spa, 2 outdoor pools, and a nightclub. Parking is USD 26.00 per night (USD 34.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 30 per person roundtrip. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa resort include an indoor pool, a children's pool, and a fitness center.