This hotel is beautiful. The modern room was clean and the location was great. The valet staff and service was top notch. The only negative was the staff at the front desk. Both at check in and check out, 2 different people, the staff did not greet me, never cracked a smile, and seemed irritated by me being there. Neither people made an effort to speak up through the mask and plexi glass so They were difficult to understand. The person who checked us in said nothing about having to use your room key in the elevator so we did not have a direct trip to it while loaded down with our bags. The hotel and room itself were fabulous.
I loved the room . The place was so gorgeous. I enjoyed staying at the hotel.
We love it !!Excellent!!!! Very clean and beautiful! For sure we will return, Best location.
The room was excellent. The pool bar was open but not roof top. Which I guess I can’t blame covid for. The manager of the hotel was the one checking us in. She was very direct and rude. We all have bad days but people also pay to come to these destinations and it’s our job to be pleasant and help them have a good first impression of our establishment. I guess she forgot that. Probably won’t return with so many other options out there for Nashville.
The hotel was incredible, the only that sucked was the $43 a day parking fee.
Perfect location, very clean, & wonderful staff!!!
The front desk was poorly managed. We payed our bill in full 6 months prior to our trip. When we arrived they help a credit card for incidentals we were told. Yet they actually recharged us for each night stay and taxes. When we questioned the charges we were told they would look into it and get back to us. They never did. Upon check out they had us fill out paper work to get our refund. They did not offer us any compensation or even say they were sorry. Almost 24 hours later and I still don’t have confirmation that the charges have been reversed and I was told I need to call my credit card company my self to check. Horrible customer service. I waste time on my vacation trying to get my money back.
The elevator system with the key card reader wasn’t explained to us. This process overall was good for security.
No food service available and no delivery of food. Added to this, valet is sorely understaffed so 30+ minute wait every time = hangry once you get to eat. Very disappointed. First time every this happened with any Marriott property. Unfortunately, this'll be my first negative review.
The location was fantastic. The pool area looked amazing but it was too cold to enjoy. The only thing I did not like was there was a high pitched noise that ran most of the morning on Saturday. Sounded like someone was running water and we were hearing that whistle but it lasted much longer than someone having a shower.
Located in Downtown Nashville, AC Hotel by Marriott Nashville Downtown is adjacent to Music City Center and within a 5-minute walk of other popular sights like Country Music Hall of Fame and Museum. This 209-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.
Enjoy a bite to eat at AC Kitchen, the hotel's onsite restaurant.
All 209 rooms provide refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and LED TVs with cable channels and Netflix. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include phones, ironing boards, and desks.
Guests of AC Hotel by Marriott Nashville Downtown have access to an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 43 per day. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
This hotel is beautiful. The modern room was clean and the location was great. The valet staff and service was top notch. The only negative was the staff at the front desk. Both at check in and check out, 2 different people, the staff did not greet me, never cracked a smile, and seemed irritated by me being there. Neither people made an effort to speak up through the mask and plexi glass so They were difficult to understand. The person who checked us in said nothing about having to use your room key in the elevator so we did not have a direct trip to it while loaded down with our bags. The hotel and room itself were fabulous.
I loved the room . The place was so gorgeous. I enjoyed staying at the hotel.
Dear Lily, thank you for the excellent rating. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure accommodating you at AC Hotel Nashville Downtown, and we look forward to seeing you again soon. Juan Mera, General Manager
We love it !!Excellent!!!! Very clean and beautiful! For sure we will return, Best location.
Dear Lee, thank you for your delightful review of AC Hotel Nashville Downtown. It is a pleasure to know you had an enjoyable stay with us and that you loved our modern, elegant property. We are grateful for your business and look forward to welcoming you back soon. Juan Mera General Manager
Dear Guest, thank you for choosing AC Hotel Nashville Downtown and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Juan Mera General Manager
The room was excellent. The pool bar was open but not roof top. Which I guess I can’t blame covid for. The manager of the hotel was the one checking us in. She was very direct and rude. We all have bad days but people also pay to come to these destinations and it’s our job to be pleasant and help them have a good first impression of our establishment. I guess she forgot that. Probably won’t return with so many other options out there for Nashville.
Dear Katie, thank you for being our guest. We are glad you liked our comfortable rooms. However, we are sorry about your experience with one of our associates. This is not the impression that we like our guests to leave with. Appropriate actions will be taken on this. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Juan Mera, General Manager
Dear Guest, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to AC Hotel Nashville Downtown. Juan Mera, General Manager
The hotel was incredible, the only that sucked was the $43 a day parking fee.
Dear Chuck, we are delighted you had a pleasant stay with us and that everything we have to offer left you with a remarkable impression of our hotel. However, we regret you were disappointed with our parking charges. Thank you for your feedback, and we look forward to welcoming you back to the AC Hotel Nashville Downtown. Juan Mera, General Manager
Dear Guest, thank you for choosing us and for your gracious rating. On behalf of all of us at AC Hotel Nashville Downtown, we would like to invite you for another outstanding visit. Juan Mera, General Manager
Dear Guest, all of us at AC Hotel Nashville Downtown appreciate your wonderful rating. We are glad you had an enjoyable visit and would love to see you again soon. Juan Mera, General Manager
Dear Guest, thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Juan Mera, General Manager
Dear Guest, thank you for the review. Although you were overall happy with the service you received from our team, we are sorry for the unpleasant experience you had with some of our front desk associates. We will share your comments with them to be more diligent moving forward. We are also happy to know you liked your accommodations. It was a pleasure to host you at AC Hotel Nashville Downtown, and we look forward to seeing you again soon. Juan Mera, General Manager