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Recent guest reviews

Unfortunately upon arrival we were given a room with nearly everything damaged. The towel bar was cracked and hanging off the counter. The iron water compartment was cracked so it didn’t hold water. No working exhaust fan and the mattress had huge crater in it so my boyfriend did not get good sleep either night. It’s tough to get into an elevator when there are 21 floors and only one working elevator the entire weekend. I don’t think I would ever book here again.

Awesome place, smells do clean and great rooftop bar. Pool is awesome!! Great location.

Was good

Always love the breakfast at AC hotels, although this one was closed and we had to go to Springhill Suites next door which was terrible

Stayed here two years ago. All bars were open with food and drink, room was cleaned daily, free breakfast, pool and hot tub were open, we had our own waitress that took care of us at the cabana at the pool. Two years ago, 5-stars and that is why we booked here again. This trip, all bars closed, room is not cleaned for 5 days, pool area is virtually closed, breakfast is an additional $12, had to go to the desk to get coffee, toilet paper, etc.

The property was very clean and well maintained. My room was spacious. Rooftop bar was a perfect touch for after dinner drinks. My only complaint is I wish there was more flexibility related to late check outs.

This hotel is beautiful. The modern room was clean and the location was great. The valet staff and service was top notch. The only negative was the staff at the front desk. Both at check in and check out, 2 different people, the staff did not greet me, never cracked a smile, and seemed irritated by me being there. Neither people made an effort to speak up through the mask and plexi glass so They were difficult to understand. The person who checked us in said nothing about having to use your room key in the elevator so we did not have a direct trip to it while loaded down with our bags. The hotel and room itself were fabulous.

I loved the room . The place was so gorgeous. I enjoyed staying at the hotel.

We love it !!Excellent!!!! Very clean and beautiful! For sure we will return, Best location.

The room was excellent. The pool bar was open but not roof top. Which I guess I can’t blame covid for. The manager of the hotel was the one checking us in. She was very direct and rude. We all have bad days but people also pay to come to these destinations and it’s our job to be pleasant and help them have a good first impression of our establishment. I guess she forgot that. Probably won’t return with so many other options out there for Nashville.

The hotel was incredible, the only that sucked was the $43 a day parking fee.

Perfect location, very clean, & wonderful staff!!!

The front desk was poorly managed. We payed our bill in full 6 months prior to our trip. When we arrived they help a credit card for incidentals we were told. Yet they actually recharged us for each night stay and taxes. When we questioned the charges we were told they would look into it and get back to us. They never did. Upon check out they had us fill out paper work to get our refund. They did not offer us any compensation or even say they were sorry. Almost 24 hours later and I still don’t have confirmation that the charges have been reversed and I was told I need to call my credit card company my self to check. Horrible customer service. I waste time on my vacation trying to get my money back.

Rep. John Lewis Way S Nashville TN

Hotel highlights

  • Walking distance to Music City Center and Bridgestone Arena
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Nashville, AC Hotel by Marriott Nashville Downtown is adjacent to Music City Center and within a 5-minute walk of other popular sights like Bridgestone Arena. This 209-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink.


Rooms

LED TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Refrigerators, coffee makers, and phones are other standard amenities.


Property features

Guests of AC Hotel by Marriott Nashville Downtown have access to an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 50 per day. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed with Sofa bed, Corner

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for AC Hotel by Marriott Nashville Downtown

Everyone (11) Couples (5) Family (7)
2
Family

Unfortunately upon arrival we were given a room with nearly everything damaged. The towel bar was cracked and hanging off the counter. The iron water compartment was cracked so it didn’t hold water. No working exhaust fan and the mattress had huge crater in it so my boyfriend did not get good sleep either night. It’s tough to get into an elevator when there are 21 floors and only one working elevator the entire weekend. I don’t think I would ever book here again.

By on Sep 18, 2022

Review comment responded on Sep 19, 2022

Dear Kimberly, We appreciate you choosing us and leaving your comments. Please accept our apologies for the inconveniences you experienced in your accommodations and that we did not provide you with a good night's sleep. We are also sorry for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Juan MeraGeneral Manager

5
Partner Couples Friends

Awesome place, smells do clean and great rooftop bar. Pool is awesome!! Great location.

By on Jun 1, 2022

Review comment responded on Jun 11, 2022

Dear Robert, thank you for the generous review of your recent stay at the AC Hotel Nashville Downtown. We are pleased you had a pleasant stay and liked our amenities and location. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Juan Mera General Manager

5
Everyone

Was good

By on May 3, 2022

Review comment responded on May 3, 2022

Dear James, thank you for the excellent rating. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure accommodating you at AC Hotel Nashville Downtown, and we hope to see you again soon. Juan Mera General Manager

5
Everyone

By on Feb 21, 2022

4
Partner Couples

Always love the breakfast at AC hotels, although this one was closed and we had to go to Springhill Suites next door which was terrible

By on Feb 15, 2022

Review comment responded on Feb 17, 2022

Dear Craig, thank you for being our guest at AC Hotel Nashville Downtown. We appreciate you mentioning our fantastic breakfast at our AC Kitchen but regret that you couldn't enjoy it during your visit. We appreciate your feedback and hope to see you again soon. Juan Mera, General Manager

3
Everyone

Stayed here two years ago. All bars were open with food and drink, room was cleaned daily, free breakfast, pool and hot tub were open, we had our own waitress that took care of us at the cabana at the pool. Two years ago, 5-stars and that is why we booked here again. This trip, all bars closed, room is not cleaned for 5 days, pool area is virtually closed, breakfast is an additional $12, had to go to the desk to get coffee, toilet paper, etc.

By on Oct 21, 2021

Review comment responded on Oct 22, 2021

Dear Joseph, we are delighted you came back to see us. Fresh and relaxing accommodations are essential for every guest, and we apologize for the oversight in your room. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope you will give us another chance to provide you with the seamless stay you deserve. Juan Mera General Manager

4
Friends

The property was very clean and well maintained. My room was spacious. Rooftop bar was a perfect touch for after dinner drinks. My only complaint is I wish there was more flexibility related to late check outs.

By on Oct 19, 2021

Review comment responded on Oct 20, 2021

Dear Rochelle, thank you for your review and your wonderful comments about AC Hotel by Marriott Nashville Downtown. We are very glad you found your room to be relaxing and very comfortable. We are also happy to know you enjoyed your time at our rooftop bar which offers an expansive view of the city. We value your views and hope you will visit us again soon. Juan Mera General Manager

4
Family

This hotel is beautiful. The modern room was clean and the location was great. The valet staff and service was top notch. The only negative was the staff at the front desk. Both at check in and check out, 2 different people, the staff did not greet me, never cracked a smile, and seemed irritated by me being there. Neither people made an effort to speak up through the mask and plexi glass so They were difficult to understand. The person who checked us in said nothing about having to use your room key in the elevator so we did not have a direct trip to it while loaded down with our bags. The hotel and room itself were fabulous.

By on Mar 9, 2021

Review comment responded on Mar 10, 2021

Dear Guest, thank you for the review. Although you were overall happy with the service you received from our team, we are sorry for the unpleasant experience you had with some of our front desk associates. We will share your comments with them to be more diligent moving forward. We are also happy to know you liked your accommodations. It was a pleasure to host you at AC Hotel Nashville Downtown, and we look forward to seeing you again soon. Juan Mera, General Manager

5
Family Family

I loved the room . The place was so gorgeous. I enjoyed staying at the hotel.

By , from County Club Hills on Dec 8, 2020

Review comment responded on Dec 9, 2020

Dear Lily, thank you for the excellent rating. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure accommodating you at AC Hotel Nashville Downtown, and we look forward to seeing you again soon. Juan Mera, General Manager

5
Partner Couples

We love it !!Excellent!!!! Very clean and beautiful! For sure we will return, Best location.

By , from Atlanta on Oct 12, 2020

Review comment responded on Oct 13, 2020

Dear Lee, thank you for your delightful review of AC Hotel Nashville Downtown. It is a pleasure to know you had an enjoyable stay with us and that you loved our modern, elegant property. We are grateful for your business and look forward to welcoming you back soon. Juan Mera General Manager

AC Hotel by Marriott Nashville Downtown

410 Rep. John Lewis Way S, Nashville, TN 37203
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