Grand Hyatt Nashville

Super clean. Amazing showers and blackout curtains!! Would stay again. Price a tad high but it was an “event” weekend and reservations made very last minute.

This is a fairly new, and beautiful hotel! Lovely restaurants and lounges. Room service was excellent. Although the amenities and dining are expensive, you get what you pay for! I spent two nights there it was lovely!

Hotel was great. Unfortunately there was continuous pile driving noise from construction each morning awakening me even on Saturday. I know Hyatt cannot control the construction around the hotel but that continuous banging noise & vibration resonating through my room woke me up on a day that I was supposed to be off . This is a long-term construction project and although beyond the control of the hotel I did Ruin my stay with an otherwise Beautiful hotel and cordial staff. Have them give me a credit to come back once construction complete.

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Good Service, the hotel have very good amenities. Is is very well located. The bars at the floor 5 & 25 have very nice environment and panoramic views on the city.

Pool was great Roof top bar was great Everything in hotel is clean Nice staff Beautiful rooms Music every night

Rooftop pool was great! Very nice hotel overall

This is a beautiful property but they've got a long way to go before they are firing on all cylinders. The staff are undertrained: My room was not cleaned once in a 3 night stay; The restaurant staff seemed like they were all on their first week; The front desk staff was very unsure of themselves. I'm sure it will come around, but if you have another option, wait a year until they get the bugs worked out.

The availability of dining options within the hotel were excellent and beyond any hotel I have ever visited. The property and amenities were all that one could ask for. The area of concern during my several night stay was the quality or lack thereof seen in the cleaning on my room. It appears that the contractual arrangement that Hyatt has with its cleaning firm needs to be revisited.as they were inadequate even after our party having discussions with the onsite supervisor. This location misses the five star rating it deserves because of this.

The hotel itself was fine but the way it’s managed needs work. How lazy is it that in order to get help, you have to text. No one answers phones. Checkin was lousy. Agent looked like she was about to fall asleep. Could not understand anything that she was saying. Being forced to valet and charging $45 per day is ridiculous. If you are going to have Chicago Bears come and stay at your hotel at least notify the guests so that we can prepare to not be able to get in and out of valet for several hours. Getting told to turn away when you are trying to drop your car off with valet and can’t because the Bears are taking the entire entry is ridiculous. We had to pay for parking besides the valet so that we could get to our room. Then, 20 mins to get someone to answer the phone for room service is a joke. For a hotel like the grand Hyatt, this shouldn’t happen. Also. We paid Extra for a view of the gulch and that didn’t happen. We got a room with view of the train tracks. I’ve traveled a lot in my years and this hotel has the worst service. And last but not least, when leaving for airport, we had to wait 15 mins to get the car from valet. We could of gotten the car ourselves. Didn’t look like valet was even open which again for a hotel like the Grand Hyatt, and for $45 dollars a night, valet should be open 24 hours. The only good part of the hotel was the house cleaning people. They were kind, always did a great job cleaning and always did it in a timely manner.

The Grand Hyatt is a brand new hotel in a prime location within walking distance of many restaurants and attractions. Unfortunately, service is not up to par and this led to a frustrating stay. Our room was never serviced by housekeeping the last two days of our stay. We could never get through to the main desk or bell services by phone - it would ring for 5 to 10 minutes without being answered. I had to physically walk down to the lobby and wait in line at the desk each time. I had to steal toilet paper for our room off of the housekeeping staff's cart while they were servicing another room. At one point, a bottle of wine was brought to our room in attempt to make up for the issues we were having. The person who brought it had to walk past our two overflowing trash cans, our empty toilet paper and tissue box, and the stack of towels that were still missing washcloths despite being told that someone would "be right back with them" several hours prior. This is supposed to be a premium hotel, but it is clear to me that the service and lobby staff are unable to deliver the level of service I expect of a hotel of this caliber.

New. Well kept. Great location

We were there on a Sunday - Thursday. It didn't seem like the main floor bar was ever open. We hated having to pay for parking in a dirt parking lot when we are guests of the hotel and already paying to stay there. The pool was great, staff was excellent and the room was very nice. Comfortable bed, felt very clean!