4/10 Poor
Robert
Traveled with family
Mar 31, 2025
Liked: Cleanliness
Disliked: Staff & service
Ultimate rip off
The hotel was fine but nothing special. The front desk was a colossal disaster. We rented a room with 2 queens and a pull out couch and listed 6 people staying in the room, so we were going to make use of the pull out. The pull out mattress was ridiculously bad and had no pillows or blankets and there were none to be found in the room. When we went to get pillows and blankets from the front desk (that should have been provided in the room for the pull out), we were told that they don't have any "extra" pillows. Mind you that there were zero pillows in the room for the pull out, so these were not "extra".
The desk worker said they might have a blanket but he couldn't get it because he didn't have a key for the storage room and we'd have to wait for the man who did. This man was busy getting rooms ready for guests (with reserved rooms) who arrived at 11pm and were told their rooms hadn't been made available yet. We waited for 30 minutes in the lobby alongside the weary travelers waiting to have their rooms made available and nobody ever brought our blanket over nor did they offer to bring one up to our room. We gave up and went upstairs.
This place is utterly RIDICULOUS, especially for $500 per night. I would avoid this place unless it was the last hotel available in Nashville. Management clearly has no idea what they're doing and the staff seemed clueless.
The only bright side was the breakfast. It was good and the food service staff were great.
Robert
Stayed 1 night in Mar 2025