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Recent guest reviews

This hotel was beautiful, even better, it was clean. The gentlemen that checked us in was nice enough to put us on the same floor as our friends.

The valet service was very poor. Long waits for a $45 per day cost. Customer service was very poor. There was never anyone at the front desk, at the end of my stay, I was going to tell them my complaints about poor valet and unattended desk services, but due to only one desk clerk and she was busy handling other complaints, I just left my keys on the desk and let her know we were checking out.

Loved the view of the Capitol and the proximity to great dining and Broadway attractions.

Excellent location for walking to all tourist sites!!! Great, helpful, courteous staff.

Great stay close to downtown 5 min and breakfast places on 5. Th

Great location, nice new lobby and bar area was great. Free champaign reception nightlly is nice touch.

The people were extremely friendly, the facility was beautiful and clean. The hotel was not to far from from all the downtown activities. They also have a shuttle that drops you off and picks you up at near by location. We would have walked more but it was super cold out so we took advantage of that shuttle.

I expected a lot more for the price I paid...Location was ok.

The property and the staff where excellent, The property is conveniently located to just about anything in Nashville and the staff where always helpful

I arrived at 6:30 and was hot and tired from travel. The room still wasn't cleaned and ready. The check in staff did handle the issue very professionally and kindly though and offered free drink and appetizer vouchers.

Union St Nashville TN

Hotel highlights

  • Walking distance to Nashville Broadway and Tennessee State Capitol
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Nashville, Sheraton Grand Nashville Downtown is adjacent to Tennessee Performing Arts Center and within a 5-minute walk of other popular sights like Nashville Broadway. This 482-room, 4-star hotel has 2 restaurants, an indoor pool, and a fitness center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

The 482 rooms have an array of amenities, including coffee makers, free weekday newspapers, and safes. 47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Video-game consoles, phones, and ironing boards are also standard. Housekeeping is available once per stay.


Property features

Guests of Sheraton Grand Nashville Downtown have access to an indoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 45.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include conference space, a business center, and a library.

Room options

Club Suite, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 3

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Club Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Sheraton Grand Nashville Downtown

Everyone (42) Couples (7) Family (6)
5
Partner Couples Friends

This hotel was beautiful, even better, it was clean. The gentlemen that checked us in was nice enough to put us on the same floor as our friends.

By on May 14, 2021

2
Friends

The valet service was very poor. Long waits for a $45 per day cost. Customer service was very poor. There was never anyone at the front desk, at the end of my stay, I was going to tell them my complaints about poor valet and unattended desk services, but due to only one desk clerk and she was busy handling other complaints, I just left my keys on the desk and let her know we were checking out.

By on Apr 26, 2021

5
Everyone

By on Apr 24, 2021

1
Everyone

By on Apr 1, 2021

4
Everyone

By on Mar 8, 2021

5
Partner Couples

Loved the view of the Capitol and the proximity to great dining and Broadway attractions.

By on Jan 3, 2021

3
Everyone

By on Dec 9, 2020

5
Everyone

By on Jul 8, 2020

5
Everyone

By on Mar 1, 2020

5
Family

Excellent location for walking to all tourist sites!!! Great, helpful, courteous staff.

By , from Council Bluffs on Feb 19, 2020

Review comment responded on Feb 21, 2020

Dear Cheryl, With so many hotels in the area to choose from, we're thrilled you chose Sheraton Grand Nashville Downtown. Our team works hard to offer top-notch service and we appreciate you highlighting their efforts. Seeing your familiar face on a future stay would be an honor! Sincerely, Harrison Hutchinson Manager of Guest Relations

Sheraton Grand Nashville Downtown

623 Union St, Nashville, TN 37219
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