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Recent guest reviews

Convenient for my business stay.

I enjoyed the location as it was easy to walk to many locations.

Marc, head bellman was very helpful and focused on our interests and directed us accordingly. I thought he was the GM or Concierge! Loved that he romed the front of the hotel to assist guests.

Hotel was clean and close to nearby attractions

The entire property needs a facelift. Carpet is outdated, worn and dirty( lots of stains). Frayed in many spots.

This was an excellent hotel walking distance to many attractions. What I enjoyed about this area was that it's close enough to everything, but it's far enough to be quiet and safe. My only complaint, when I was there, they were only offering the ability to schedule 1 cleaning during our stay. However, the housekeeping attendants came around with extra towels, soap, etc. Still, it would be nice, to have additional cleaning sessions in proportion to the cost of the room, or remove the daily resort fee or discount the room, if said services are not available daily or bi-daily.

Staff was OK. Heat kept going out in my room. Hot water went out one morning. Food at restaurant was not good and overpriced.

Close to everything Nashville has to offer.

After reading other reviews, I was worried. It was our first trip there. The front desk was very friendly. We were able to check in early. The room was very clean. The only bad thing was no daily cleaning in the room. And I read about that, and I understand why right now But the moment you need anything, they bring it to you. We would stay again!

This hotel was in a great location for visiting Broadway bars - but just off the strip so it was quiet. I would stay again.

The staff was completely unhelpful when it came to getting information about where to go and what would be a great touristy thing to do. Anything I asked they had to go online to Google I can Google myself.

Hotel was very nice and also very clean. Will definitely stay here again. My only critique would be that they did not have cleaning crew that would come in daily to clean your room or replenish anything. If anything was needed you had to ball down to the front desk for someone to bring you whatever you needed. This was a disappointment.

Ok

Sheraton Grand Nashville..elevator was a stunning feature. Room was great..bed & pillows were super comfortable. Will definitely stay again.

We had a pleasant experience. I like the interior atrium style of the hotel.

Walking distance from Broadway; Parking very expensive

Union St Nashville TN

Hotel highlights

  • Walking distance to Nashville Broadway and Ryman Auditorium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Nashville, Sheraton Grand Nashville Downtown is within a 5-minute walk of Nashville Broadway and within 15 minutes of other popular attractions like Ryman Auditorium. This 482-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.


Dining

This hotel is home to a restaurant and a bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

The 482 rooms have an array of amenities, including coffee makers, free weekday newspapers, and safes. 47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Video-game consoles, phones, and ironing boards are also standard.


Property features

At Sheraton Grand Nashville Downtown, guests have access to a gym, free WiFi in public areas, and a conference center. Valet parking is available for USD 55.00 per night. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a library, and express check-out.

Room options

Suite, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 3

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Sheraton Grand Nashville Downtown

Everyone (27) Couples (11) Family (16)
5
Business Business

Convenient for my business stay.

By on Mar 9, 2022

Review comment responded on Mar 10, 2022

Thanks for the perfect rating, Randy! We're pleased to hear that you have fully enjoyed your stay at Sheraton Grand Nashville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4
Friends

I enjoyed the location as it was easy to walk to many locations.

By on Feb 16, 2022

Review comment responded on Feb 17, 2022

Thank you for sharing the fantastic review with us, Vivian! We're happy to hear that you had a pleasant stay at Sheraton Grand Nashville. It's wonderful to know that you appreciated our location. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback.

5
Friends

Marc, head bellman was very helpful and focused on our interests and directed us accordingly. I thought he was the GM or Concierge! Loved that he romed the front of the hotel to assist guests.

By on Feb 7, 2022

Review comment responded on Feb 8, 2022

Good evening, We appreciate your feedback! Thank you fir sharing your experience with us!

5
Family Family with small children

Hotel was clean and close to nearby attractions

By on Jan 5, 2022

Review comment responded on Jan 6, 2022

Thank you for the great review, Jorge! We're thrilled to hear that you had a great stay at the Sheraton Grand Nashville! It's wonderful that you loved our central location close by to so many of Nashville's best attractions! We are also pleased to hear that you enjoyed our clean and well taken care of hotel! We'd love to see you again soon so we can share another positive experience with you!

2
Partner Couples

The entire property needs a facelift. Carpet is outdated, worn and dirty( lots of stains). Frayed in many spots.

By on Jan 3, 2022

Review comment responded on Jan 5, 2022

Thank you for taking the time to share your feedback, Charmaine. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

5
Friends

This was an excellent hotel walking distance to many attractions. What I enjoyed about this area was that it's close enough to everything, but it's far enough to be quiet and safe. My only complaint, when I was there, they were only offering the ability to schedule 1 cleaning during our stay. However, the housekeeping attendants came around with extra towels, soap, etc. Still, it would be nice, to have additional cleaning sessions in proportion to the cost of the room, or remove the daily resort fee or discount the room, if said services are not available daily or bi-daily.

By on Jan 2, 2022

Review comment responded on Jan 5, 2022

Thanks for the great review, Joseph! It's wonderful you enjoyed your stay at Sheraton Grand Nashville so much! We strive for excellence so we're thrilled you appreciated not only our perfect location and peaceful atmosphere, but also our safety measures! Your praise lets us know we're doing our job! We will certainly address your concerns regarding our current housekeeping protocols, and we hear you loud and clear. We can't wait to host you again soon for another amazing experience!

2
Everyone

Staff was OK. Heat kept going out in my room. Hot water went out one morning. Food at restaurant was not good and overpriced.

By on Dec 29, 2021

Review comment responded on Dec 30, 2021

We appreciate that you took the time to share your feedback, William. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.

4
Friends

Close to everything Nashville has to offer.

By on Dec 14, 2021

Review comment responded on Dec 15, 2021

Thank you for this wonderful review, Shane! We're excited to know your time at Sheraton Grand Nashville was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Thanks again for the feedback!

4
Partner Couples

After reading other reviews, I was worried. It was our first trip there. The front desk was very friendly. We were able to check in early. The room was very clean. The only bad thing was no daily cleaning in the room. And I read about that, and I understand why right now But the moment you need anything, they bring it to you. We would stay again!

By on Dec 10, 2021

Review comment responded on Dec 11, 2021

Thank you for sharing your feedback, Cynthia. We're glad to hear you enjoyed our services and interacting with our team. We truly value your feedback and we'll address your concerns with our cleaning protocols with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town. Thank you for taking the time to share.

4
Everyone

By on Dec 3, 2021

Sheraton Grand Nashville Downtown

623 Union St, Nashville, TN 37219
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