Charged my credit card for things that i did not authorize.poor customer service.
Great hotel with a fun pool on thr top floor. Centrally located with east publoc transportationto the airport. Would book again.
Great rooftop, fast check in. Great overall experience
The property was beautiful, front desk staff was amazing. Anything we needed they helped with. the hotel itself is so close to the gulch and Broadway (within walking distance). But far enough that you can go back with peace and quiet after being on Broadway all day.
The fact that they gave us a different room because we went through a third party reservation.
Although the hotel and its amenities were beautiful, we were terribly disappointed that we did not have hot water for two days. The hotel was a aware of the problem and did not take any action to fix it or compensate. Also, our room was not serviced by 4:00 in the afternoon leaving us to wait on service.
Everyone was super friendly and very helpful. Our little one loved the indoor pool. The food was absolutely amazing. And thanks to Kate at Decker and Dyer I have a new favorite drink (Moscow Mule with grapefruit vodka). I would absolutely recommend staying here and eating here.
I would not stay here again. Our room was dusty. The hotel charged a $42/day for valet, but never came to open our doors for us. It was upon us to turn off our car and walk the keys up to valet. Housekeeping forgot to replenish towels one day, and left us with not a single one in the room.
The hotel is very nice. It is in with walking distance to sites of Nashville
So close to everything downtown. Place was incredible. Enjoyed my experience there.
the front desk manager, Tommy Lynch, threatened to have me kicked out of the hotel because I complained about no one answering calls to room service and the front desk. He told me to go back up to my room and dial zero, which obviously I had already tried.
I didn’t like that we paid so much money for our room and the view was of an alley
Beautiful property, and well maintained. Good service as well.
Located in Downtown Nashville, The Westin Nashville is within a 5-minute walk of Nashville Broadway and within 15 minutes of other popular attractions like Music City Center. This 456-room, 4-star hotel welcomes guests with 2 restaurants, a full-service spa, and an indoor pool.
Enjoy dining at the hotel's 2 onsite restaurants: Decker & Dyer specializes in American cuisine, and serves breakfast; L27 Rooftop Lounge offers relaxing pool views. Savor a meal from the comfort of your room with room service.
All of The Westin Nashville's 456 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can expect WiFi and 49-inch TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available. Housekeeping is available on request.
Guests staying at The Westin Nashville enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. Valet parking is available for USD 50.00 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include conference space, a seasonal outdoor pool, and express check-in.
Charged my credit card for things that i did not authorize.poor customer service.
Great hotel with a fun pool on thr top floor. Centrally located with east publoc transportationto the airport. Would book again.
Thank you for staying with us! We look forward to welcoming you back.
Great rooftop, fast check in. Great overall experience
Thank you for staying with us!
The property was beautiful, front desk staff was amazing. Anything we needed they helped with. the hotel itself is so close to the gulch and Broadway (within walking distance). But far enough that you can go back with peace and quiet after being on Broadway all day.
Thank you for staying with us! We are glad you enjoyed your stay! We hope to welcome you back soon.
Thank you for staying with us! We hope to see you again soon.
Thank you for staying with us! We are glad you enjoyed your stay!
The fact that they gave us a different room because we went through a third party reservation.
Thank you for staying with us. We apologize for any confusion surrounding your room type. We hope to have the opportunity to host you in the future.
Thank you for staying with us! We are glad you enjoyed your stay!
Although the hotel and its amenities were beautiful, we were terribly disappointed that we did not have hot water for two days. The hotel was a aware of the problem and did not take any action to fix it or compensate. Also, our room was not serviced by 4:00 in the afternoon leaving us to wait on service.
Thank you for your feedback. We sincerely apologize for the issue you experienced with your guest room. Our staff has been notified and the issue has been corrected. Thank you for staying with us.
Everyone was super friendly and very helpful. Our little one loved the indoor pool. The food was absolutely amazing. And thanks to Kate at Decker and Dyer I have a new favorite drink (Moscow Mule with grapefruit vodka). I would absolutely recommend staying here and eating here.
Thank you for staying with us! We hope to have the pleasure of hosting you the next time your travels bring you back to Nashville.
Thank you for staying. Pleas let us know if we can be of any assistance regarding your final bill.