No tissues, ice or coffee available in or near the room despite coffee maker, tissue box (empty) etc. Room wash no it cleaned on 3rd day despite special request to do so. Restaurant prices exorbitant. Location though was good,
Close to beach and away from the noise but food and bar way to expensive for the service and the quality of offerings.
I liked the location. Breakfast was good. Food was good. However, they should not charge for a glass of water with a meal when you can get free bottle water from desk or from a decanter in the lobby.
Location is great. Staff is super attentive. Looks as though the place is ran by millennials, lol, so things are done the easy way. (Eggs and bacon cooked in the microwave and stuff) very nice and polite all these kids though.
Really slow WiFi. Unable to connect many times and took forever to connect. Not worth it
Getting ice for the room from the bar was a bit of a pain, check your bill before you depart, I was over charged by more than $50 on food & bar charges, there was a general lack of excellent service, Overall the place, location & facilities were very good, it was expensive in general but not for Miami. Would stay there again.
the staff could not be nicer though sometimes it felt like they didn’t have their act together (ex: you pull up to the hotel and there are 3 people standing there but none offer to help with luggage or get a bellhop). nevertheless, every request was met with a smile and a serious attempt to please. it’s a good hotel if you’re not expecting much by way of high level service. note: the room in the “new building” is nothing like the cool, artsy ones shown on the website. book carefully.
Surprisingly quiet hotel for the location. Close to everything. Room is comfortable. Had an issue with the tv and was resolved right away. Staff was friendly but the bar/restaurant manager needs to calm down and allow his employees to do their job. It was unsettling to see him watching their every move and aggressively question every single thing they did. Will stay here again
The staff were so friendly and helpful from the beginning to end. The hotel is in a perfect location; close to everything but still quieter. We went for Christmas and could not have had a better stay and vacation.
Convenient to family and ocean. Room was small, bathroom was super small. We also didn't have any bottled water available for purchase, no shampoo/conditioner or washcloths in the room. It was ok... Not great, not horrible...
I would recommend this hotel for visitors to Miami. I had one of the smaller King rooms and would definitely get a suite next visit. The only negative for this hotel is valet took 15-45 minutes to get our car which was very inconvenient.
Let me preface my review with my husband and I used to LOVE this hotel - it’s a cute boutique hotel in a fantastic location and the rooms are always clean with a modern feel. They’ve got a great breakfast setup too for guests. It pains me to have to write this review but you don’t pay $250+ per night to have a terrible sleep. The past three years we’ve been staying at this hotel, used to remark how soft the beds and pillows were and that we had the best sleep each time. However, this trip was markedly different. It’s clear management went super cheap when they changed out their mattresses and pillows. The mattresses are super firm, no longer plush, and borderline uncomfortable. The pillows are so high and firm you cannot lie on them without getting a horrible neck ache. Because they aren’t ergonomic, you end up having a terrible sleep. There goes that great massage we had yesterday :( Unfortunately this will be our last stay at the Lord Balfour because we’ve had to sleep on BATH TOWELS thisinstead of their pillows just to get through the night.
GREAT location - a 2-minute walk to the beach, and on a quieter portion of Ocean Drive yet just a 5-minute walk to where the bar scene begins
We stayed at the Room Mate Lord Balfour from 9/22-9/24. We really enjoyed our stay and the food and staff were amazing! Everyone is so friendly and helpful. We had no issues at the hotel it was clean and spacious for our short stay. We would definitely recommend staying at the Room Mate Lord Balfour. It is also in walking distance from the beach and other restaurants and stores.
Lord Balfour is a great hotel in South Beach, Miami. It is located in the southern part of South Beach which makes it more private (the rest of South Beach can be crazy!). It is located directly across from beach access (I think the website says a 5 minute walk - it's closer!). We did have an issue with our TV set not working which took longer than expected, but overall a very nice hotel that was reasonably priced.
Good experience overall, I would stay again. Friendly advice ... everyday when we would return from the beach, we would the find the room freezing, below 65 degrees fahrenheit, likely set by the housekeeing staff. Save some money on electricity because nobody needs a room colder than the mini fridge.
Located in South Beach, Life House, Ocean Drive is next to popular attractions like Ocean Drive and Collins Avenue Shopping Area. This 81-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
Life House, Ocean Drive's 81 rooms are air-conditioned and provide minibars, free local calls, and free bottled water. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets ensure a restful night. Safes, ironing boards, and desks are other standard amenities.
Guests of Life House, Ocean Drive enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. If you decide to drive, there's free offsite parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Other amenities at this boutique hotel include express check-out, free newspapers, and laundry facilities.
No tissues, ice or coffee available in or near the room despite coffee maker, tissue box (empty) etc. Room wash no it cleaned on 3rd day despite special request to do so. Restaurant prices exorbitant. Location though was good,
Close to beach and away from the noise but food and bar way to expensive for the service and the quality of offerings.
Thank you for taking the time to send us your rating and helpful feedback. We are happy that you were able to take advantage of our great location. We will also be passing your comments along so they can be addressed.
I liked the location. Breakfast was good. Food was good. However, they should not charge for a glass of water with a meal when you can get free bottle water from desk or from a decanter in the lobby.
Thank you for taking the time to send us your rating and feedback. We apologize that you had some issues with your stay. I will make sure to pass along your comments as we aim to make our guests' experience with us, a positive and memorable one!
Location is great. Staff is super attentive. Looks as though the place is ran by millennials, lol, so things are done the easy way. (Eggs and bacon cooked in the microwave and stuff) very nice and polite all these kids though.
Thanks for staying with us. We appreciate your feedback!
Really slow WiFi. Unable to connect many times and took forever to connect. Not worth it
Sorry for wifi issues you had :( I hope we can have a second chance to make it up to you!
Getting ice for the room from the bar was a bit of a pain, check your bill before you depart, I was over charged by more than $50 on food & bar charges, there was a general lack of excellent service, Overall the place, location & facilities were very good, it was expensive in general but not for Miami. Would stay there again.
Thanks and sorry for some mishaps you experienced. I hope your next stay will be a typical Room Mate one; flawless, welcoming and relaxing!
Hello! Sorry for less than perfect stay with us! Please let me know what we can do to make things better. You can reach out to me directly.
Thanks and hopefully next stay will be 5 out of 5!
Sorry for this, can you share with me more details about your stay?
the staff could not be nicer though sometimes it felt like they didn’t have their act together (ex: you pull up to the hotel and there are 3 people standing there but none offer to help with luggage or get a bellhop). nevertheless, every request was met with a smile and a serious attempt to please. it’s a good hotel if you’re not expecting much by way of high level service. note: the room in the “new building” is nothing like the cool, artsy ones shown on the website. book carefully.
Hello! Thank you for sharing your experience! I am sorry for service mishaps you had. We take pride in our hospitality and this is unacceptable. Regarding the rooms , we have different type of rooms and I would recommend you to book our Standard King rooms which are in the historical tower of our hotel :) Thanks
Thank you for taking the time to send us your comments, we appreciate any and all feedback from our guests. I apologize that you had some issues while staying with us. We do hope you were able to enjoy the great location!