Sunset Tower Hotel4.5 out of 5.0
Recent guest reviews
This hotel offers a unique experience of old-Hollywood look and feel, and it does so while delivering the full range of offerings of a modern luxury hotel. We enjoyed the restaurant, lounging poolside, and a wonderful experience with all of the staff. Highly recommended and will return again if ever in the area.
This is my first review I have ever left on TripAdvisor, but I needed to write this one because my experience was phenomenal. Last night on Valentine's day, my date and I wanted to have a nice nightcap before heading home and we decided to go to the bar at Sunset Tower Hotel. As soon as we walked in, we were warmly greeted by the people at the front desk. One person in particular named, David K., directed us to the bar and physically walked us to the bar to ensure we found the bar. He was so kind and answered all the questions we had in regards to the hotel. At the bar, all the bartenders were attentive and gave us wonderful service. The bar is dimly lit and there is access outside that has an amazing view of LA. It was romantic and such a great experience. I would definitely go back again.
This is quintessential old Hollywood glamour, from the art deco design, photographs of movie stars from the 20s and 30s, and waiters at the Tower bar dressed in white jackets and bow ties. I enjoyed every aspect of this hotel, from breakfast, lunch, pool, cocktails, excellent spa service, sweeping views of the city, and polished service. We booked directly on the website and got a very reasonable rate. I would definitely stay here again.
The spirit of Old Hollywood permeates the halls of the Sunset Tower Hotel. The attentiveness of most of the staff is almost overwhelming because it is something lacking from most hotels today. Very little is overlooked when it comes to your comfort. Now having said all that I will say the only disappointments I had were with afterhours room service and the restaurant staff. First, my breakfast order, Saturday 2/10/17 was misplaced and I had to call back and reorder after waiting an hour. Thoughtfully I was not charged for the order, however, the cost of one breakfast was the least of my hotel expenses for the weekend. The second problem I had was, after an evening out (also Saturday), my wife and I wanted to come back to the hotel restaurant for dessert. The doorman didn't recognize us and was going to stop us at the door until the concierge (I wish I had gotten his name) intervened and welcomed us back. The restaurant was full and the hostess gave us that condescending "Oh I'm SO sorrry there's no available tables (and I am not going to do anything more than that to help you nor am I going to see if anything may open up soon)" response. Coupled with the why don’t you two scurry along now “look”. Picture her scrunching up her face to complete the image. So here’s the deal, I’m paying $825 a night for my room (w/tax) an additional $45 a day for parking (plus extra valet charges which I don’t understand), Not to mention $500 for a couples massage, a lot of room service and movie rentals. I’ve got an idea, girl at the hostess stand, why don’t you TRY to work something out or suggest an alternative. She did neither, because I am certain we did not meet her approval or importance level. Whatever. We decided to go to our room and order room service instead because my wife doesn’t like conflict. It is worth mentioning that my wife is allergic to gluten. What’s on the menu for dessert from room service? Gluten with a side of gluten and more gluten drizzled on top. When I ask if there is anything else available like fruit with a chocolate sauce I am told no. I’m looking at the room service menu and he is correct from the dinner menu there is nothing like what I mentioned. The after hours menu, however, has something exactly like what I asked for AND began literally 15 minutes from the time of our conversation. Again may I suggest you work with me on this? Please, make no mistake these few little instances did not ruin our time at the hotel. EVERYONE else was beyond accommodating our every need or desire. I think that is why these stick out so much. It’s like a HUGE pimple on the tip of an otherwise beautiful person’s nose. I am a firm believer in you get what you pay for, I felt like I was paying a premium price and for the most part the staff treated us that way. So when you encounter literally three people that are not onboard it actually takes you aback. And though these experiences stood out of what was otherwise a wonderful time I didn’t want that to influence my rating. I truly believe that Jeff Klein has created an amazing thing at the Sunset Tower Hotel. And I don’t feel that it would be fair to let three instances overshadow that. But I do want management to be aware.
I've stayed all over LA - 4 Seasons. Peninsula, Montage, name it - and for amazing service done in an understated and elegant way, you can't beat the Sunset Tower. I will never stay anywhere else. Angel, ETA are so thoughtful, so attentive, so terrific. Always there for the guests, and is such an asset for the hotel. Sunset Tower does not feel so much like a hotel as a warm and inviting home, this is my place to stay in LA!
The inviting warmth of the Sunset Tower Hotel staff and understated elegance of the space has taken up residence our hearts as a jewel to be treasured. Our afternoon by the pool was an exceptional experience because of Angel, who was attentive to the point of refreshing our plate of lemons that had become shriveled by the sun, and made us smile the entire day with his delightful personality!
My partner and I decided to take a mini vacation to LA for some sunshine and relaxation. a friend suggested The Sunset Tower. I immediately logged on to Trip Advisor and read such wonderful reviews and knew we had to stay. What a great decision that was. This is hands down the best hotel in all of Los Angeles. The hostess of the Terrace Restaurant which was incredible was warm and welcoming and made sure we got the best seat in the restaurant. Each day of our stay we were exquisitely taken care of by our servers Angel ,Eta and Barbara. These guys have an eye for detail and will make sure you leave feeling like a Hollywood star. Thanks again Sunset Tower Hotel management and staff.
January is the high season in my line of work, which means that I am at the Sunset Tower every week. I would like to thank my Sunset Tower "family" for making it a great month. First, a salute to 4 members of the front of the house team who always make me feel so welcome: Tim Cunningham, Ralph, Angie and Michael. Special thanks to Michael. I am the type of guest who appreciates everything and asks for nothing. But on every visit Michael goes out of his way to offer a special gesture of hospitality. And a big shout out to Angie who somehow used her charm to convince the GM of Equinox to let me work out there even though it changed its policy and no longer lets guests of local hotels use its facilities, And Ralph is the most respectful, friendly yet very effective security person in LA. And then there is my beloved Terrace. Led by the amazing Barbara, the Terrace team is incredibly friendly and professional, and there is virtually no employee turnover,. That is incredibly rare in LA where employees often move on to the next "best thing". As soon as I get off the plane, I rush over to see my Terrace family: Nicole, Eta, Tony, Eric, Dylan, Jared, Matthew and of course my "son" Angel. And many thanks to Pedro who magically maneuvers the pool umbrellas so that we are not blinded by the blazing sun this very warm winter in LA. And finally to the Terrace chef. As the world's vainest man, I only eat extremely healthy food. I appreciate how the kitchen staff skillfully makes kale and beet salads so delicious.
I love the Sunset Tower hotel, it is truly my LA home. There is a reason why i continue to go back to this historical gem, over and over again, the service standards here are immpecable.....and the staff will make an effort to constantly go above and beyond to make you happy no matter how big or small your request/issue is. Whether ordering breakfast or lunch, Angel and Barbara have an amazing passion for hospitality. Sunset Tower Hotel does not feel so much like a hotel as a warm and inviting home.
We've stayed at great hotels in Los Angeles, but the Sunset Tower Hotel has the best staff ever. My family received the Hollywood treatment though we're only "legends in our own living room. Barbara the day manager in the terrace room is fantastic and her morning team Angel, Eta , Erick , reflect her warm and endearing attitude. Thank you for providing a great customer experience! Definitely recommend this place
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
Sunset Tower Hotel places you within 3 miles (5 km) of popular attractions like TCL Chinese Theatre and Dolby Theater. This 81-room, 4.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in West Hollywood, it's also close to Hollywood Walk of Fame and Hollywood Bowl.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
All of Sunset Tower Hotel's 81 air-conditioned rooms provide refrigerators, minibars, and free newspapers. Guests can expect free WiFi and 42-inch TVs with pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and desks.
Guests staying at Sunset Tower Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 45.00 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this boutique hotel include a business center, free newspapers, and a terrace.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 1087 reviews