Sunset Tower Hotel4.5 out of 5.0
Sunset Tower Hotel4.5 out of 5.0
Recent guest reviews
Need to improve your room service food greatly!!!!!!!!!!!! Enlarge your menu. This was late night dining but the food was terrible. We ordered chicken cesar salad, we left them with one bite taken...so over loaded with cheese and over cooked chicken. Terrible.
Had a wonderful dining experience on the 4th. They were busy but Barbara, Manager and Angel, Senior Server made it a wonderful day. All staff is great, but personal attention from these two is big reason we go back each week. I have recommended the restaurant to many of my friends and no one was disappointed. Our favorite food on Sunday is Huevos Rancheros. Sam
Sunset Tower makes each guest experience special in small and large ways. . Enjoy breakfast and anytime on patio overlooking city. Great bar area. Expect to be welcomed on way in and out. Absolutely lovely hotel and staff.
I spent a week here and for the most part I enjoyed it, but it's no 5 star hotel. About two weeks before my check in I emailed the hotel to confirm the reservation, they replied 10 days later confirming the reservation and asking about any restaurants I wanted to go while in LA, I replied asking if they could book me at table at a famous restaurant in Venice, they never got back to me about it, a local friend was the one who was able to get a reservation for me. Check in was easy, the location can't be beat, service for the most part was good, the front dest staff were wonderful very accommodating and kind, the valet were nice and efficient the car was always down when I arrived, Christian from valet was absolutely wonderful he always had smile on his face and ready to help, Samuel also from valet was lovely. My room was small, but comfortable. I wouldn't say it was noisy but I could hear everything going on in the hallway in the morning . Housekeeping was a mixed bag, the room was always clean but toiletries were never replaced during a whole week. I literally had a lumps of the soap bar in the shower and the housekeeping never replaced it. When I ran out of lotion I had to call and have housekeeping bring me one even though they were in the room earlier in the day cleaning. There was also no robes in the room. There was a day that I didn't even get turndown service, some days the "complimentary" water bottle wasn't replaced. And one morning someone knocked on my door as I was just waking up and after I said I'm i the room and don't want to be bothered they tried to open the door, I still don't know who it was and what they wanted, a phone call would've been nice. I had two meals at the hotel. The night I arrived I called down and asked for a reservation at the tower bar for dinner and once downstairs I was offered a seat at the bar, since I was starving and getting over a cold and just wanted a meal I accepted but it was not an enjoyable experience it was over crowded and I felt rushed my whole dinner was over in 30 minutes and even though the food was good it did not warrant the $150 price tag for a dinner for 1. Lunch at the pool was a much better experience and food and service was very good. The hotel does not warrant the amenity fee they charge especially since housekeeping was so spotty and valet at $48 per day was a little salty. Not sure I'll be staying here again.
My first time at Sunset Tower did not disappoint! My boyfriend and his mother have been coming for years, and I got to experience the Sunset Tower family! Angie, Angel and Barbara immediately made me feel like I had been visiting for years, myself. The atmosphere of this place make you feel like your visiting a part of Los Angeles history. I am missing it already, and I cannot wait to go back to our home away from home.
Absolutely love and look forward to each and every visit to the Sunset Tower Hotel. Barbara is amazing. My fav person to be greeted by and visiting with. Angel, our favorite server, is top class in his restaurant service... he along w Devon and Pedro among many others are what make breakfast and the pool side service so accommodating. Front desk person, Angie, such a delight to be the first to greet us upon arrival and all her insight towards any info needed. The entire staff is what makes this Hotel! Always sad to leave but knowing returning soon makes my heart happy. ‘🎼Happy trails to you until we meet again.’Roy Rogers. Sincerely, Debi Freeman (Grant Willoughby’s Mom!)
we booked this hotel as regular visitors to Los angeles,and based on its reputation thought it would be an excellent way to end a birthday trip to Las Vegas,where we had just stayed at the beautiful encore resort for nine days. our flight home left from LA so we thought this was the perfect opportunity,to finally experience the sunset tower and famous tower bar. we booked the hotel the same day of arrival,and I reserved a king room,we liked the studio suite,but as it was only one evening and we would be going down to the restaurant,anyway we decided on the king.I did leave a comment however on the booking, that it was the final night of a birthday trip,and any upgrade would be fantastic,the studio is the next grade up from the king.and was also available to reserve on the web site. On arrival the check in agent was polite,and obviously had read the notes on the booking,as she wished my travel companion happy birthday at least 2 or 3 times. We got to the room and found we had received the category as booked large king bed on higher floors,no upgrade but thats not an issue its a nice touch thats purely at the discretion of the hotel,that wasnt met on this occasion. we found the room to be comfortable with large comfortable bed,and large LG TV however it didnt scream luxury,and to be honest for almost 400 dollars.was nothing special. The Bathroom was beautiful with a large walk in shower and gold fittings,but oddly it was only an overhead rain shower,with quite weak pressure,there was no front spray,and you had to position yourself below it. It just was again dissapointing for a hotel of this standard,and one of the poorest showers I have ever encountered at any hotel,in my many years of travel. However the biggest dissapointment was to be found in the dining experience,we had booked dinner reservations for 9pm,when reserving the room. we arrived at the hostess there where two ladies at the entrance,and I gave our name etc. neither of them responded in any way whatsover neither a polite hello,one of the ladies (african american)beckoned us to follow her to our table,where again she gave no greeting no hello,pointed to our table and walked away.In many years of travel,in all diffrent classes of restaurants has anyone ever failed to acknowledge us in a freindly and polite manner. it is a complete disgrace that would not be tolerated at the cheescake factory let alone the sunset tower. I would also like to point out we are both professional males,smartly dressed,and well spoken,in sharp contrast to many of the other diners,many dressed in t shirts and shorts etc. we are both at a loss as to explain this frosty reception,is it only so called "celebrities" who are welcome at this hotel? I found the food mediocre the chicken was fatty and the soup was like boiling water coloured with peices of chicken thrown in,my companions fillet steak was better but nothing special. I did not finish my meal,and decided to leave the restaurant ahead of my Freind I had dined with,I decided to put the early incident behind me and said a polite good evening to the hostess on the way out,she completely ignored me again,and I said no more and continued to my room. A few minutes later my freind returned to our room,and before I could say anything informed me of a frosty look he to had received on leaving the restaurant on passing the hostess. we are both at a loss after 25 plus years of travel,have never experienced anything like this,it is unacceptable and there is no reason for it. we spent in total over 700 dollars including meals to stay in this hotel and I would not return,perhaps its because we are not celebs or something,but surely our dolars are as good as theres and everyone should be met with courtesy. I left the sunset tower,with the impression that the old hollywood really is gone,visit forest lawn for a true celebrity experience,and a sad reminder how many are gone and will never be replaced. never again sunset tower
I have stayed in many luxury accommodations on business, but I will admit that one of my special places is Sunset Tower in West Hollywood! This is a home away from home. The staff ( I mean everyone!)is very accommodating from the minute I make my reservation to the time I have to head back to LAX. The decor and atmosphere reminds me of “old Hollywood glamour” , Art Deco is the favored motif having been built in 1929! My perfect brunch is by the pool on Sunday morning, a respite from my work schedule plus the occasional movie star to distract my attention . I love coming here it lessens the burden of meetings and schedules! I definitely return here whenever in LA. Thank you to Michael, Angelica,Georgia and my friends at the restaurant, they are like my family Dr Victor Escalante
It’s been seven years, and many, many hotel nights since I first wrote a review of this hotel. https://www.tripadvisor.com/ShowUserReviews-g33252-d82605-r131862464-Sunset_Tower_Hotel-West_Hollywood_California.html I had heard over the past year about the focus of hotelier Jeff Klein on his new LA property (the San Vicente Bungalows). Also, it seemed as though much of the staff had moved to the new property. So…I had a little concern, maybe even trepidation, about how our “special weekend” at the Sunset Tower would go this year. After a bad flight and then very bad traffic, I walked through the doors of the Sunset Tower Hotel and had a series of near-Pavlovian responses… Decompression. Stress release. Total relaxation. And, that was just during the short walk from the front door to the front desk. Even though I had discovered the day before that the “ball had been dropped” on several of our regular requests (reservations for dinner, two massages, the private hammam and some particulars requests about the room), the new staff had jumped into action, and every arrangement had been made (and confirmed by text) within a couple hours of the discovery. I have no idea whether it is due to superb hiring or superb training, but somehow the Sunset Tower manages to do what every other hotel finds challenging. In my many, many nights there and thousands of interactions with staff, I keep walking away from each conversation feeling welcomed, cared about, and cared for. It’s no different with the new staff. It’s still perfect! One of the things I love about this 15-story art deco (well, technically, “zig zag moderne”) tower is that it used to be an apartment building – where a surprising number of stars from Hollywood’s golden age lived. While it’s fun to learn about the celebrities who were residents at one time (e.g., Marilyn Monroe, John Wayne, Frank Sinatra, Truman Capote, Howard Hughes), the benefit to travelers of that history in the current hotel incarnation is that each room is a little different, with its own wonderful quirks and delights. I’ve had rooms with a shower overlooking a dog park, a balcony, a terrace, an enormous bathroom, a huge tub, a cozy alcove. It’s not cookie-cutter. The architecture underscores that, at this hotel, you too are an individual. We have a preference here for the Premier Suites, when available, because they each have a large tub, but we’ve stayed in (and liked) every class of room. On this particular stay, we got a room upgrade. I won't make you envious by telling you much more about the upgrade. However, I’ve never had a room that was less than great. Each has a wonderful view across Los Angeles, and a Nespresso machine with complimentary espresso. The room service menu is filled with comfort foods, and the complimentary robes and slipper make “staying in” a comfy option. While we really like the rooms (which have recently gotten freshened with a makeover), we do usually venture out of our cocoon… at least to other parts of the hotel. Lunch on the terrace by the pool on a sunny day is always a treat. You get to look out at all of LA, while you enjoy lobster tacos or a club sandwich with your fruit smoothie. We also love dining at the casually-elegant Sunset Tower Bar and Restaurant. It’s a wonderful wood-paneled retreat (that once served as Bugsy Siegel’s apartment), where you can have a very private and intimate dinner, and maybe catch a glimpse of a celebrity. For years, the restaurant’s maître d’ was Dmitry Dmitrov, who brought an old-world courtliness to his orchestration of this usually-packed dinner spot. I had been concerned that he too has left the hotel to work his magic at the Bungalows. However, not to worry! Gabe Doppelt, a former editor at Vogue and other magazines, has stepped in as the new maître d’ with her own cheerful and intimate style – instantly, making you feel as though she has let you in on a private joke, because you are the most important person in the room (even if, by any objective standard, that is simply not the case). Much of the wait staff has been here for years. The menu is largely unchanged, with its simple and comforting favorites, even as the live jazz and attentive service make the meal seem special (yet again). The biggest change at the hotel is actually a couple of years old now. There is a new beautiful – and for a hotel, large – gym. It’s more like a private indoor-outdoor welcoming-yet-somewhat-elegant workout space, where members can meet up with their trainers. And, where, hotel guests are more than welcome to work out on their own. We have only one problem with the Sunset Tower…and that is that we eventually have to leave. I spend a lot of nights each year at hotels and I am usually eager to head home… but not here. It’s the only hotel in the US where I dread leaving. I truly wish I could just move in. Because… it is still perfect.
My boyfriend and I stayed here in May for 2 nights. I’m a travel agent so I’ve been lucky enough to see and stay at a lot of the LA hotels, but this was my first visit to the Sunset Tower. WOW. What an absolute beauty! The hotel is a true icon, and one of very few original Art-Deco buildings left in LA, and it feels so elegant and chic. There’s such a buzz to the place which we adored, especially the amazing Terrace Bar, which id hugely recommend for drinks / dinner / dessert. The dining room is vast and curves around in a U shape with the back windows looking out over LA - just amazing. We stayed in a Deluxe King Suite Number 901 which we loved for the huge separate lounge, bedroom and bathroom, and double floor to ceiling windows with views both over Sunset Boulevard, up to the hills and also down out to the city and downtown. The pool is fairly small but heated and a chic, cosy space with lush views down and out over the valley. It all feels super exclusive and luxe but not pretentious or showy. Just elegant and lovely. This was perhaps my favourite hotel room I’ve ever stayed in. Perfection. So much space, dreamy bed, gorgeous linens, views for days and lush amenities. Only thing I did miss was a bath, but the next category up has those. Thank you so much to Angel and all the team at the hotel for an incredible stay with you. I’ll definitely be back someday! My home in the city of angels!
- Steps from Sunset Strip
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Sunset Tower Hotel places you next to Sunset Strip and within a mile (2 km) of other popular attractions like Melrose Avenue. This 81-room, 4.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.
Guests can expect free WiFi and 42-inch a TV with pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a minibar, and free newspapers.
Guests staying at Sunset Tower Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 48.00 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a business center, free newspapers, and a terrace.
Reviews from Trip Advisor
93.0% of guests recommend this hotelTotal of 1278 reviews