So when you first walk-in the lobby is great and you expect the same for the room, sorry to disappoint but that’s not the case. The room was very outdated, carpets were stained, bed sheets were old looking but the pillows were comfortable. The room also smelled like mildew as soon as we walked in the smell was strong so luckily the window opened. The bathroom had not even half a roll of toilet paper with no spare. There was a mini fridge, no microwave but they do have one downstairs. The staff was very friendly and helping. Oh the elevator and hall way also stunk of pot. I would recommend you pay a little more and stay elsewhere. The location is close to the highway.
Everything was old and wore out. Need renovation. Noises was everywhere. Not enough furniture in the rooms. Nice location.
Great location, conveniently located next to many restaurants and services.
very convenient to airport for early flights. the van driver is a gem. right amount of chatty. overall the hotel could use some TLC but 1 night is is perfect
Proximity to airport. Front desk help was friendly and helpful.
The buffet safe was very rude. I expected better quality of food especially if the staff is going to make a big deal about my son eating some potatoes off of a buffet ticket. Threatening to charge $14.99 just because he had a plate. $4 just to have a glass of juice. UNACCEPTABLE. The hallways and room smelled like urine.
Breakfast do not include - inconvenience. Very bad public transport - it is common in California. Very inconvenient for tourists.
I didn’t like that there was no complimentary breakfast
It was nice, my husband and I were in the pool quite a bit and loved that it was secluded so we could have some peace and quiet. Only complaint was the hot tub was out of order for the duration of our stay. He stays there weekly so hopefully it will be fixed on his return trip.
convenient, clean, great happy staff, good price room was very efficient
I had a late arrival and check in that went very well.
Very convenient to airport, I had a very early flight. Used room service, moderately priced, quick and tasted great. I frequently fly from Ontario airport and will be be using this hotel again. Only negative comment would be frequent sirens. Must be close to fire department or police station. Of course they would have no control over number of call outs.
I discovered some black mold on the shower curtain. Housekeeping replaced the curtain, but I left three messages for management and have received no reply.
The food was very good. I would have liked if the food convenience stand in the lobby was opened a bit later in the afternoon.
I found the Ontario Airport Hotel and Conference Center to be clean and comfortable. The staff were helpful and friendly. The facilities are a bit dated but they've done a good job helping them to look up to date.
The property was conveniently located for the purposes of my stay. The rooms were relatively clean although the carpet indicated that this facility might need updating. The staff was friendly and very helpful.
Toyota Arena is within a mile (2 km) of Ontario Airport Hotel & Conference Center, and other popular attractions like Ontario Mills Shopping Mall are within a few miles (5 km). This 309-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.
The 309 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.
Guests staying at Ontario Airport Hotel & Conference Center enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
So when you first walk-in the lobby is great and you expect the same for the room, sorry to disappoint but that’s not the case. The room was very outdated, carpets were stained, bed sheets were old looking but the pillows were comfortable. The room also smelled like mildew as soon as we walked in the smell was strong so luckily the window opened. The bathroom had not even half a roll of toilet paper with no spare. There was a mini fridge, no microwave but they do have one downstairs. The staff was very friendly and helping. Oh the elevator and hall way also stunk of pot. I would recommend you pay a little more and stay elsewhere. The location is close to the highway.
Dear Valued Guest, Thank you for taking the time to provide feedback regarding your recent visit. While I was happy to hear the staff you encountered was friendly and pleasant, I was disappointed to hear of the issues you experienced during your stay. We are currently undergoing a renovation of the property, so some floors are newly renovated and some still in the process. If you return to the area, please come back and see us and we will ensure to place you in a renovated room. Thank you again for your review. Sincerely, Stephanie Goss Front Office Manager
Everything was old and wore out. Need renovation. Noises was everywhere. Not enough furniture in the rooms. Nice location.
Dear Valued Guest, Thank you for your feedback. I am disappointed to hear of your poor experience during your time with us. I truly apologize that your stay did not exceed your expectations. We hope to have another opportunity to welcome you back once our renovation is complete and show you how great this hotel can truly be. Sincerely, Stephanie Goss Front Office Manager
Great location, conveniently located next to many restaurants and services.
Dear Valued Guest, Thank you for taking the time to review your experience with us. We are delighted to hear you enjoyed your stay, and we hope to welcome you back again soon! Sincerely, Stephanie Goss Front Office Manager
Dear Valued Guest, Thank you for you kind review. It was a pleasure to have you as our guest, and we hope to welcome you back again soon! Sincerely, Stephanie Goss Front Office Manager
very convenient to airport for early flights. the van driver is a gem. right amount of chatty. overall the hotel could use some TLC but 1 night is is perfect
Dear Valued Guest, Thank you very much for the positive review. We are happy to hear you enjoyed your stay, and hope to welcome you back again soon! Sincerely, Stephanie Goss Front Office Manager
Proximity to airport. Front desk help was friendly and helpful.
Dear Valued Guest, Thank you very much for the five-star review. It is wonderful to hear you enjoyed your stay and we appreciate your kind compliments to our Front Desk staff. We hope to have another opportunity to welcome you back soon! Sincerely, Stephanie Goss Front Office Manager
The buffet safe was very rude. I expected better quality of food especially if the staff is going to make a big deal about my son eating some potatoes off of a buffet ticket. Threatening to charge $14.99 just because he had a plate. $4 just to have a glass of juice. UNACCEPTABLE. The hallways and room smelled like urine.
Dear Toccara, Thank you for taking the time to review your recent experience with us. I was quite distressed to read of the unfriendly staff you encountered in the restaurant. We pride ourselves on providing sincere and warm service and I apologize that your experience did not live up to our standards. We appreciate your feedback and have shared your comments with our Food and Beverage Manager. We truly hope to have another opportunity to welcome you back and show you how great this hotel can be. Sincerely, Stephanie Goss Front Office Manager
Breakfast do not include - inconvenience. Very bad public transport - it is common in California. Very inconvenient for tourists.
Dear Nickolay, Thank you for your review. I would like to apologize for not exceeding your expectations. We appreciate your feedback, as this is the only way we can continue to improve our guest satisfaction. We hope to have another opportunity to welcome you as our guest. Sincerely, Stephanie Goss Front Office Manager
I didn’t like that there was no complimentary breakfast
Dear Valued Guest, Thank you for taking the time to review your recent experience with us. We appreciate your feedback, and hope to see you again soon! Sincerely, Stephanie Goss Front Office Manager
Thanks for staying with us. We appreciate your feedback!