Traditional Room
from $270
Le Meridien Delfina Santa Monica
4.0 out of 5.0
4.2
out of 5
"Good!"
See all 24 reviews
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Recent guest reviews
Most aspects of this hotel were great. However one of the two main elevators was unavailable for the entirety of our 5 day stay. So the elevator was packed for every trip, and it generally took at least 5 minutes to come when called. There are no convenient stairs for those wanting to walk.
Thé hotel is beautiful; 1/2 mile from the beach-- which has its advantages & disadvantages. Hospitality was hit and miss -- everyone got complimentary champagne -- except when they didn't; and complimentary breakfast -- except when it wasn't! No clear instructions as to who deserved what. Otherwise a beautiful faculty .
We were there for 5 days and found the staff to be very helpful and welcoming. Especially Josephina. The only problem we encountered was the broken elevator the last couple days. Valet staff was great!
The hotel advertised roll aways as being available, but we were told at check in that they were not. Then, the phone rang at 1:30 in the morning. I didn't answer in time, but then there was a knock on the door at 1:45am and it was room service trying to deliver soda! They had the wrong room and woke up my kids. Not cool. Every time someone went to the bathroom, the lights in the entryway automatically turned on. Weird. Wouldn't stay here again.
Staff were great and check uneasy We used free shuttle once to go to a restaurant. We had our car and really appreciated the free valet parking. The upgrade room was lovely with great view of the ocean and Santa Monica
Nice atmosphere. Great staff. Very clean rooms. I had lunch which was delicious. Unfortunately, I can't say the same for the room service breakfast I ordered. Overall though, it was a very nice hotel.
Rooms would not very well designed for wheelchair users. shower head leaks problematic WiFI, lacked descent amenities, would not recommend
Very good experience! Loved the free valet parking and the location. Beds slept comfortably
Staff great everywhere and everything you needed was there.
Staff great everywhere and everything you needed was there.
High class luxury feeling, friendly staff, good location, 15 mins walk to the beach. Recommend not do the walking after dark.
Extremely polite, friendly and efficient staff. Felt like home + all the amenities. Loved the bicycles!
The Delfina is located within a few minutes from the Santa Monica tourist attractions, is clean, modern, and staffed with friendly folk. It's an above average Starwood property, but a bit over-priced (due to its proximity to the ocean, I would expect). Upon checkin I received a coupon for a free coffee drink in the hotel bar.
We had never been here before, but our stay was very pleasant. The staff is genuinely friendly and helpful, and it's a nice touch to get a glass of champagne on arrival.
Enjoyed my stay at this hotel. Great location, great view, great staff
Desk Staff is courteous and reliable Rooms are very comfortable Bedding is high quality Hotel is attractive Location is in a quiet spot
We found this hotel last minute and were pleasantly surprised. It is within walking distance to the beach and there is free parking. The food was great however we were a bit disappointed the continental breakfast was not included in our stay.
This hotel stay was great! Super great service and staff was very friendly.
On this stay, one of the two lobby elevators was offline the entire time, and the other for more than an hour. Therefore NO way to get directly from lobby to my room. Lots of scurrying by the lobby staff ("yes, both elevators are really off. Yes, I tried my keycard. Yes, the crowd of folks near elevators did not make this up,") Workaround was a walk outside to a distant service elevator. Overall the building is old, badly laid out, lacks sufficient parking, and generally feels dated. Add'l charge for WiFi felt like gouging for a $500 walk-up room. Overall, disappointing.
Guest reviews for Le Meridien Delfina Santa Monica
nice hotel with a flaw
Everyone
Most aspects of this hotel were great. However one of the two main elevators was unavailable for the entirety of our 5 day stay. So the elevator was packed for every trip, and it generally took at least 5 minutes to come when called. There are no convenient stairs for those wanting to walk.
close but not too close
Everyone
Thé hotel is beautiful; 1/2 mile from the beach-- which has its advantages & disadvantages. Hospitality was hit and miss -- everyone got complimentary champagne -- except when they didn't; and complimentary breakfast -- except when it wasn't! No clear instructions as to who deserved what. Otherwise a beautiful faculty .
enjoyable and relaxing
Everyone
We were there for 5 days and found the staff to be very helpful and welcoming. Especially Josephina. The only problem we encountered was the broken elevator the last couple days. Valet staff was great!
Review comment
Paul L. responded on May 1, 2017
Dear Traveler, Thank you for taking a moment to share your feedback. Your comments are very much appreciated. I will be sure the team has the opportunity to read your comments as well. Best Regards, Paul Leclerc General Manager
no roll away as advertised and staff woke us up!
Everyone
The hotel advertised roll aways as being available, but we were told at check in that they were not. Then, the phone rang at 1:30 in the morning. I didn't answer in time, but then there was a knock on the door at 1:45am and it was room service trying to deliver soda! They had the wrong room and woke up my kids. Not cool. Every time someone went to the bathroom, the lights in the entryway automatically turned on. Weird. Wouldn't stay here again.
lovely hotel nice pool we were really pleased
Everyone
Staff were great and check uneasy We used free shuttle once to go to a restaurant. We had our car and really appreciated the free valet parking. The upgrade room was lovely with great view of the ocean and Santa Monica
Everyone
great hotel. very helpful staff.
Everyone
Nice atmosphere. Great staff. Very clean rooms. I had lunch which was delicious. Unfortunately, I can't say the same for the room service breakfast I ordered. Overall though, it was a very nice hotel.
not wheelchair friendly
Everyone
Rooms would not very well designed for wheelchair users. shower head leaks problematic WiFI, lacked descent amenities, would not recommend
great stay
Families
Very good experience! Loved the free valet parking and the location. Beds slept comfortably
pier visit
Families
Staff great everywhere and everything you needed was there.
Dear Susan, Thank you for taking a moment to share you feedback. As part of the guest amenity fee, all of our guests are offered a glass of sparkling wine at arrival. Complimentary breakfast is offered as a welcome gift to Platinum guests as part of the Starwood Loyalty Program- SPG. Some promotional rates and group rates may also include complimentary breakfast as well. Please do not hesitate to contact the hotel directly if you have any additional questions or would like to further discuss your stay. We appreciate your 4-star review and look forward to hosting you again in the near future.