2/10 Terrible
Taryn
Business traveler, Traveled with family
Jul 12, 2025
Tracey, the front desk staff was horrible. We showed up 30 minutes early to check in, rooms not ready, that’s fine. She’s suppose to call when it is ready. Check ins at 3 though so we didn’t think it was a big deal. 3:10 rolls around and still haven’t heard anything. We go ask Tracey and she says the people in our room aren’t checking out until 5….oooooay, why didn’t you tell us that when we tried to check in earlier? She was also beyond rude and would not let anyone speak. They tried to downgrade our room and offer to waive the property fee and car parking fee. Absolutely not. We left and got a better room at the Jamaican bay inn in marina del Ray.
Taryn
Stayed 2 nights in Jul 2025