Did not like the mandatory valet.
From the moment you arrive on property, staff makes you feel like a priority. We were greeted ar every turn by kind and courteous staff. The property is immaculately clean, absolutely beautiful, and exceptionally comfortable. Staff assistance is prompt. Our room had every comfort and convenience, and was large, light and bright. I loved every minute of our stay. I cannot recommend the Beverly Hilton enough!
Cool be better Front staff rude Bathroom shower floor extremely slippery
We requested early check-in and were told it was accepted. When we arrived, we were told it was only a 'request' and that as the hotel had been fully occupied the night before, they could not give us the room early, even though checkout was three hours earlier. At other times at other hotels, I have been told they could not honor an early check in request due to particular circumstances, which I understand, but this is just poor management and weak customer service. Also, the room, while clean, was in need of some minor maintenance.
I was disappointed the pool wasn't heated. My kids would have loved to swim. Parking is insanely expensive (~$50/night) Room was small but clean. Food in the hotel was average and very expensive but staff were very kind. Which the TV had ability to access netflix acct.
Good value
Close to Rodeo Drive, clean, comfortable beds, love the additional sofa in each room.
Nice property and location
Friendly staff. Nice restaurant. Very comfortable beds!
Overall a nice hotel. $46 Parking daily is expensive
Clean and great location! Staff was very friendly! Will plan to stay here again in the future!
I really can't tell you what was unique about the property because they overbooked the hotel the night I was there, and put me up across the street in the residence Inn. They of course didn't notify me of the change until I had already valeted my car and shown up and at their front desk, which wasn't really the news I was looking for at 10:30 PM
This hotel is in Beverly Hills, but it certainly didn't have Beverly Hills amenities! There wasn't a microwave in the entire hotel for 4 days of our stay. Someone sat a glass in the hallway the night we arrived and it stayed there for 4 days before housekeeping saw fit to remove it. No room service, we saw hair in our room from the previous people that stayed there. Horrible experience! No recommendations coming from me at all....
As soon as we entered the room it was really cold so I turned the Heat on. It was not working. I called the front desk and someone promised to help which of course never happened. So I turned the shower hot water and let the steam warm up the room. Then I was able to get in the chilling sheets.
Located in Pico - Robertson within a short walk of Museum of Tolerance, Beverly Hills Marriott is within a mile (2 km) of other popular sights such as Rodeo Drive. This 260-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
Start each morning with to-go breakfast, available for a fee from 6 AM to 11 AM. Satisfy your hunger from the comfort of your room with room service.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and safes are other standard amenities.
At Beverly Hills Marriott, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 61.60 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a spa tub, meeting rooms, and a business center.
Did not like the mandatory valet.
From the moment you arrive on property, staff makes you feel like a priority. We were greeted ar every turn by kind and courteous staff. The property is immaculately clean, absolutely beautiful, and exceptionally comfortable. Staff assistance is prompt. Our room had every comfort and convenience, and was large, light and bright. I loved every minute of our stay. I cannot recommend the Beverly Hilton enough!
Cool be better Front staff rude Bathroom shower floor extremely slippery
Thank you for choosing our hotel for your stay. We are disappointed to hear about your experience as this is definitely not up to par with our standards for service. We wish for the opportunity to welcome you back and better service you in the future.
We requested early check-in and were told it was accepted. When we arrived, we were told it was only a 'request' and that as the hotel had been fully occupied the night before, they could not give us the room early, even though checkout was three hours earlier. At other times at other hotels, I have been told they could not honor an early check in request due to particular circumstances, which I understand, but this is just poor management and weak customer service. Also, the room, while clean, was in need of some minor maintenance.
Thank you for choosing our hotel for your stay. We apologize we were not able to accommodate your early arrival as our hotel was fully committed on the day before. I hope we have the opportunity to welcome you back for a better experience.
I was disappointed the pool wasn't heated. My kids would have loved to swim. Parking is insanely expensive (~$50/night) Room was small but clean. Food in the hotel was average and very expensive but staff were very kind. Which the TV had ability to access netflix acct.
I am so sorry to hear the pool was not heated for your visit! We will inform our Engineer Department and ensure this issue is fixed right away.
Good value
Thank you for choosing Beverly Hills Marriott for your stay!
Dear Ronald,Thank you for taking time to share your feedback. I have shared your experience with the Beverly Hills Marriott leadership team.