We came back from the beach to see that our room door wasn’t properly latching and was wide open. No matter how hard we slammed the door it wouldn’t latch. I called down to the front desk and they said they would send someone up immediately. An hour later no one had come and we packed up all our stuff to leave at the front desk while we went to dinner. Was made to feel like not having a secure door and privacy in the room wasn’t a big deal by the staff and that I was overreacting. One employee shrugged and said “well we have security cameras”. So what! This could have been handled so much better. Otherwise we had a pleasant experience but be aware that everything is a la carte. Breakfast and parking are not included in the room rate.
The property was very clean and manicured had a good stay
Extremely uncomfortable beds. Felt like I was sleeping on plywood
Was ok ! Calm not to many people , Clean beaches Not to busy
Wonderful location and friendly staff! Have stayed here at least a dozen times.
They were overbooked and paid for us to stay at the Hyatt Regency. We didn’t get the ocean view room we originally paid for. However they did refund the price difference in the room. We still had to miss an 1 hr of luau that had been prepaid due to the inconvenience and travel time between hotels.
Great location, beautiful property. Did not provide ADA room or shower bench as requested.
My husband and I booked a week at the Royal Lahaina Resort as we had stayed there twelve years prior and loved it. The great features: excellent beach access with towels provided, excellent restaurant with delicious food, great views of the ocean, ice cream shop on property. The not so great features: property has clearly aged. The grounds are kept immaculate, but the rooms and bathrooms have not received any updating. The bathroom has terrible lighting for putting on makeup and the shower had mold. In room mini-refrigerator but no microwave. If we decide to return to Maui again, we will choose a different resort.
Right on the beach, and also has two pools and a hot tub by the ocean. Also like that the restaurant is near the beach so you can have those wonderful views while eating
Loved the grounds and view of ocean and mountains. Interior could be upgraded. Ceiling in lobby looked as if it could fall in. Service during afternoon on the patio was poor one day and excellent the next. Dinner was fantastic, food and service on the evening we ate in. Walkers in our party loved the beach walk and walking paths. The beach is about as lovely as it gets.
This is a great property for the price. Check-in was quick probably because we didn't arrive until after 8pm. Room was a little cramped for two adults and two toddlers...perfect size for two adults. It includes a mini fridge which doesn't hold too much and there is no microwave. We had reserved and ocean view room and when we woke up the next morning, we were greeted with an incredible view of the ocean. The restaurant wasn't bad. We did not have breakfast there but the Royal Scoop, which is the ice cream shop, had nice options for breakfast...coffee, sandwiches, rice and egg bowls. The property has 3 pools. We only went to 2 because the third was too far away near the tennis courts. The smaller pool has a bar next to it which is very convenient. The larger pool is near the restaurant and you're not too far from their bar so that's not bad either. You are also only steps away from the beach. Parking is not bad during the day but you may have to park far at night. Parking is $15 per night. Would definitely stay here again.
Beach not as busy. Friendly staff. Good food and mai tais
The views are amazing! Direct ocean. Layout was awkward and sink would not drain.
I loved that you literally had a Beach right by the pool. The restaurant was great! I wished the the coffee shop would be open later
Royal Lahaina Resort places you within a 15-minute stroll of popular sights such as Kaanapali Beach and Black Rock. This 441-room, 3.5-star resort welcomes guests with 3 outdoor pools, a restaurant, and free in-room WiFi.
Enjoy a bite to eat at the resort's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.
All 441 rooms provide balconies or patios, coffee makers, and safes. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.
Guests staying at Royal Lahaina Resort enjoy access to 3 outdoor pools, a fitness center, and a spa tub. Parking is available for USD 15 per day (USD 20 per day for valet parking), and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and conference space.
Mahalo for your feedback!
We came back from the beach to see that our room door wasn’t properly latching and was wide open. No matter how hard we slammed the door it wouldn’t latch. I called down to the front desk and they said they would send someone up immediately. An hour later no one had come and we packed up all our stuff to leave at the front desk while we went to dinner. Was made to feel like not having a secure door and privacy in the room wasn’t a big deal by the staff and that I was overreacting. One employee shrugged and said “well we have security cameras”. So what! This could have been handled so much better. Otherwise we had a pleasant experience but be aware that everything is a la carte. Breakfast and parking are not included in the room rate.
Mahalo for your feedback! We are very sorry about the maintenance issue with your room door. We understand your concerns and are very sorry for any inconveniences caused. We hope that you had a wonderful time at the resort otherwise and a beautiful stay in Maui.
The property was very clean and manicured had a good stay
Mahalo for your feedback! We are happy to read that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future!
Extremely uncomfortable beds. Felt like I was sleeping on plywood
Aloha! We are so sorry to read that your bed was uncomfortable. Our front desk is always able to assist with bedding concerns and would have been happy to assist had we known. We appreciate your feedback and do hope that you will consider staying with us again in the future.
Mahalo for your feedback!
Was ok ! Calm not to many people , Clean beaches Not to busy
Mahalo for your feedback! We are delighted to read that you enjoyed your stay and that the beaches were calm and clean. We hope to welcome you back again in the future!
Aloha and Thank you for staying with us! We appreciate you rating the hotel.
Wonderful location and friendly staff! Have stayed here at least a dozen times.
Mahalo for your comments. We look forward to welcoming you back in the near future.
Aloha - We are delighted for the hotel rating!
Mahalo for your feedback!