We had a great experience, very friendly staff.
The property itself was beautiful and we had a great time there. We stayed in one of the garden cottages … it definitely hasn’t been updated in a while. With that being said, it was nice to be away from the main hotel … a lot quieter. We did have some tiny ants (especially in the bathroom - maybe because of the water?) but they were limited to the bathroom area. The beach was beautiful but May be a little rough for smaller kids because the waves can be strong!
Expensive resort fee, but still had to pay to rent an umbrella and use the tennis courts. Yoga classes were free. One grumpy employee and lots of nice ones. Beautiful beach and pools. Spa Non functional.
The staff are not welcoming especially at the bar and restaurant. Not enough seats at restaurant and they don’t utilize an empty hall which could be used for busy times. The food was not great and Some dishes are very bad.
Restrant has great service and foods
The resort is very well kept. Food on site is good. Not cheap but that is to be expected. Parking is expensive, that could be lowered to help your guests out. We had a cottage and enjoyed the fact that we could have our "own" space without having to be reliant on an elevator. The beach and area are beautiful
Beautiful cottage . Steps to the beach . I only hoped there was a study table inside the room
On a quieter section of the beach than areas further north in Kaanapali, terrific ocean views, great and friendly staff in the restaurant - special shout out to Rosie, one of the restaurant wait-staff. Rooms were comfortable and afforded a great view of the ocean (we were on the 7th floor, north side).
Property was great Parking was an issue
Beach was very nice; gorgeous views; clean rooms; helpful staff.
The property was amazing…we stayed in one of the cottages as a family of six with two separate bedrooms, living area, full kitchen and three full baths including an incredible lanai/patio area with big screen outdoor television, lounge sofa and dining area.
The attentive service, professionalism and how pleasant everyone was. I was impressed and happy to see that the pool is set with equipment to help a disabled person into the pool. You don't see that much. Didn't like how there's not a lot of options for restaurants within walking distance.
I was really dissatisfied with the amenities offered and the property in general. Pool was basic….jacuzzi was not “working” keep on mind they only had a portable jacuzzi that was full of dirt and mildew. Rooms were not ready at almost 4pm. Called for towels for the room and got transferred like 4 times. Never got them. Later while I was getting my car a nice lady up front asked me “did you ever got the towels? At that point I said no and she followed and finally got the towels. Beside that, overall Staff was nice!
In room bugs everywhere / shower water would get clogged up , Ac unit would turn off we got two room and both had same issue . Paid way too much money for our wedding Anniversary too have this issues . I called help desk no one answer and they always had long lines ..
The staff was incredible! From the front desk, to security (because I locked myself out), to valet to the bartenders. The views are incredible & I loved the cottage option. The luau is on the property so you don’t have to find parking or Uber. Valet parking is only $5 more so you might as well!
It was an overall good stay for the family vacation.
I was shocked they didn’t have recycling bins. Paid parking for hotel guests when it should be included.
We loved the cottage suite. Sure it could use some updating, but it was perfect for our family of 5. Steps away from the beach.
Very closed to the beach, 2 pools in front of the hotel, room was clean, outdated property for price value, but it’s still good. Front desks were unfriendly, made our experience for checkin unpleasant. The front desk gave us a handicapped room and was reluctant to change it. Then she punished us to wait for the keys of the new room extra 40 min. No apology. Bad customer service, would stay somewhere else.
Royal Lahaina Resort places you within a 15-minute stroll of popular sights such as Kaanapali Beach and Black Rock. This 450-room, 3.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a restaurant.
This resort serves as home to a restaurant, which has ocean views, along with a bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
All of Royal Lahaina Resort's 450 rooms are air-conditioned and have an array of amenities, including furnished lanais, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available. Change of towels is available on request.
Guests of Royal Lahaina Resort have access to a full-service spa, 3 outdoor pools, and a gym. Parking is available for USD 30 per day (USD 37 per day for valet parking), and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and conference space.
We had a great experience, very friendly staff.
The property itself was beautiful and we had a great time there. We stayed in one of the garden cottages … it definitely hasn’t been updated in a while. With that being said, it was nice to be away from the main hotel … a lot quieter. We did have some tiny ants (especially in the bathroom - maybe because of the water?) but they were limited to the bathroom area. The beach was beautiful but May be a little rough for smaller kids because the waves can be strong!
Mahalo for your feedback! We are very sorry to read about the pests in the bathroom and will share this with our team to have that room sprayed and cleaned thoroughly. We hope that you had a lovely time otherwise and will join us again in the future! We would be happy to ensure a better stay next time.
Expensive resort fee, but still had to pay to rent an umbrella and use the tennis courts. Yoga classes were free. One grumpy employee and lots of nice ones. Beautiful beach and pools. Spa Non functional.
Thank you for sharing your feedback! We will share your feedback with our team and we hope to welcome you back again in the future.
The staff are not welcoming especially at the bar and restaurant. Not enough seats at restaurant and they don’t utilize an empty hall which could be used for busy times. The food was not great and Some dishes are very bad.
Thank you for sharing your feedback. We are very sorry that service was not the best while with us. We will share your feedback with our team for improvement and we hope that you will join us again in the future for a better experience.
Restrant has great service and foods
Glal you enjoyed it- Mahalo
The resort is very well kept. Food on site is good. Not cheap but that is to be expected. Parking is expensive, that could be lowered to help your guests out. We had a cottage and enjoyed the fact that we could have our "own" space without having to be reliant on an elevator. The beach and area are beautiful
Mahalo for sharing your positive feedback! We are so happy to read that you enjoyed your stay and we hope to welcome you back again in the future!
Beautiful cottage . Steps to the beach . I only hoped there was a study table inside the room
Thank you for sharing your positive review of our resort! We are so happy to read that you enjoyed your cottage room and we hope to welcome you back again in the future!
On a quieter section of the beach than areas further north in Kaanapali, terrific ocean views, great and friendly staff in the restaurant - special shout out to Rosie, one of the restaurant wait-staff. Rooms were comfortable and afforded a great view of the ocean (we were on the 7th floor, north side).
Aloha! We are happy to see that your check-in went well! We hope that you had a beautiful time and will keep us in mind on your next trip to Hawaii.
Property was great Parking was an issue
Mahalo for sharing your feedback! We are sorry that parking was an issue - we are working on expanding the lot currently! We hope to welcome you back again in the future.
Mahalo for your positive feedback!