2/10 Terrible
Samantha M.
Jun 5, 2025
Not Impressed!!
My husband & I recently stayed for 4 nights, NO AC, messaged prior to arrival about a portable unit because I came across a recent post from someone else about no air. Was informed there would be a portable unit upon arrival. The air conditioning that was advertised, was the sole reason we booked the specific room.There was not! The room was so hot & so miserable was unable to get any sleep that night. After contacting the manager, she attempted to get a portable AC unit. Which, after maintenance arrival, they told us would not work. We were not able to get another room until the following day, Which during the time of a scheduled group activity my phone was non stop with emails and calls. RUINING that activity. On top of all the hassle, there was nothing refunded. Only the price difference between rooms we had to switch.The condo we were relocated to, had tiles throughout that were loose, and moved around when walking on. There was no hot water in the shower at night. And the shower non stopped dripped. On top of other people’s hair on the shower walls and only 1 towel provided in the room. We also had to listen to the people in the condos above us, dogs barking all night. This was my first trip to Maui, and would NOT stay at this resort again.
Samantha M.
Stayed 1 night in May 2025
