Overall good stay for one night
All of the staff were outstanding especially the young lady in the morning serving breakfast.
Staff was so friendly. Hotel was clean and reasonably priced. Many restaurants nearby.
Pleasant staff would stay there again
We called in 2 minutes away and the staff said there are 4 rooms. we got to the the desk and another staff said there are no rooms. I had to go back to my car parked in the loading area, and reserve a room on line. after 5 minutes the same desk person checked me in.
Multiple ceiling water leaks in the hallway and in the rooms. Staff was great.
I liked that there were different entrances, but inside there was no signage to direct you to the lobby and the ataff was UNfriendly and UNhelpful z none of them seems to understand the concept of good customer service.
Convenient location near freeway. Restaurants nearby. Hotel looks great. Room very adequate. Wifi good. Front desk worker friendly and efficient.
I like this hotel. It's clean and quiet. The staffs are super nice. The most important thing is this hotel is dog friendly. My dog loves there as well.
Staff was super friendly and it’s a nice clean place to stay.
Most of the staff was great and property mostly in good shape but I was on the first floor this trip and shower drain was so slow I couldn’t shave in shower or it would have flooded bathroom. Mattress felt like a board. Staff was very kind when I brought problems to their attention
Great location and staff is very friendly and dog friendly as well
I loved the overall friendliness of the staff, it was a easy check-in and the cleanliness and comfort of the room.
We had an amazing stay here. The staff members are friendly and helpful, the room was clean and beautiful and the breakfast I paid just a tad more for with my reservation was awesome. They even had a donut bar for kids to make their own donut with a bunch of toppings. I am moving close to this location and will definitely have my out of town guests stay there if needed.
This property is very nice and clean. The amenities are far away from most of the rooms like the ice and vending machines are on the first floor. Also there was no free breakfast and their express partners have free breakfast. Pleasant and quiet stay other than that.
Great! Very helpful staff & convienent to everything. Very clean inside & out.
It was a pleasant and relaxing stay. The room was very nice and the bed very comfortable.
Located in Cedar Bluff, Holiday Inn Knoxville-West, I-40 & I-75, an IHG Hotel is 2 mi (3.2 km) from Dead Horse Lake Golf Course and within a 10-minute drive of Tennova Hospitalist Group. This 222-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Cafe, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.
Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Holiday Inn Knoxville-West, I-40 & I-75, an IHG Hotel features an indoor pool, an outdoor pool, and a children's pool. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a gym, free WiFi in public areas, and a spa tub.
Overall good stay for one night
All of the staff were outstanding especially the young lady in the morning serving breakfast.
Dear William, Thank you for your glowing review of your stay at Holiday Inn Knoxville West - Cedar Bluff Rd. We are humbled by your kind comments on our guest service and look forward to sharing them with our team. Please come back and see us again soon!
Staff was so friendly. Hotel was clean and reasonably priced. Many restaurants nearby.
Dear Adrienne, Thank you for sharing how much you enjoyed your visit to Holiday Inn Knoxville West - Cedar Bluff Rd. We are delighted to hear that you liked our clean accommodations and friendly guest service. Please come back and see us again in the future.
Pleasant staff would stay there again
Dear Roseann, Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your stay. Thank you for your kind words. Please come see us again soon.
We called in 2 minutes away and the staff said there are 4 rooms. we got to the the desk and another staff said there are no rooms. I had to go back to my car parked in the loading area, and reserve a room on line. after 5 minutes the same desk person checked me in.
Dear Nadim, Thank you for sharing your experience. Please accept our apologies that there was some miscommunication regarding our room availability. We will investigate this issue to ensure our guests receive accurate information. All the best in your future travels.
Multiple ceiling water leaks in the hallway and in the rooms. Staff was great.
Dear William, Thanks for allowing us the opportunity to serve you during your recent travels. We're glad you appreciated our phenomenal staff, and we hope your overall visit to Knoxville was pleasant. However, we sincerely apologize for the mishap with the leaks. This is not typical, and we are looking further into the issue. Our team trusts you had a great night's sleep, and please consider giving us a second chance to deliver the exceptional experience we're known for.
I liked that there were different entrances, but inside there was no signage to direct you to the lobby and the ataff was UNfriendly and UNhelpful z none of them seems to understand the concept of good customer service.
Thank you for notifying us about your recent experience, we pay close attention to all feedback that we receive. Although you appreciated our multiple entrances, we understand your frustration about signage and will be noting your comment for our team. Also, we apologize for your concerns regarding customer service and will be looking into that matter immediately. It is very important to us that we deliver excellent care for our valued guests. We wish you safe travels ahead and hope you'll give us another chance in the future.
Convenient location near freeway. Restaurants nearby. Hotel looks great. Room very adequate. Wifi good. Front desk worker friendly and efficient.
We want everyone who stays at Holiday Inn Knoxville West- Cedar Bluff Rd to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our location was ideal for your needs and that you felt welcome while you were here. If your travels bring you back to town, please come see us again.
I like this hotel. It's clean and quiet. The staffs are super nice. The most important thing is this hotel is dog friendly. My dog loves there as well.
What a wonderful review of Holiday Inn Knoxville West- Cedar Bluff Rd! We're delighted that you enjoyed our clean, peaceful, pet-friendly accommodations. It was also our pleasure to extend warm hospitality to you. Many thanks for your kind compliments, and we hope to see you again soon!
Dear Leslie, Thank you for sharing how much you enjoyed your stay at Holiday Inn Knoxville West - Cedar Bluff Rd. We trust that you found our rooms clean and comfy and liked our friendly guest service. Please come back and see us again soon!