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Recent guest reviews

The indoor pools need to be more clean

We have been staying at this property for over 30 years and last visit was 4 years ago. On this visit this week the property has really gone down. Staff was not nearly as friendly as before. Pool area was not clean hot tub wasn't heated. Halls and front entrance were not clean. Our room only had a couple of working plugs no lamp only one chair. Split coffee on sheets on first night and sheets never changed whole stay.

The hotel was a older hotel but well kept up. The beds were tall but comfortable. The water pressure was amazing.

Great

The kids had so much fun. It was really convenient having the lazy river and pools. This was a great experience.

Always a pleasure staying here

Mold mold mold. Mold in the bathroom that ruined 3 days of vacation. Had to change the room because our allergies were so bad!

The room was clean and tidy. The office staff was super nice.

We liked the lazy river and pool area. However, the rooms were not very clean, the sheets had stains and you could tell the floor hadn’t been vacuumed. Also not once the whole stay did housing keeping come to my room to change trash cans, bring extra towels, shampoo, etc. I myself had to go to the front desk. So sad to see a place I stayed at as a child in the condition that it’s in.

Pool was good. Room was not clean stuff in the fridge from other guest. Not enough towels. Room good of been swept better.

Mattress were in bad shape and rooms were outdated

Will not be staying here again! Our experience was absolutely terrible. Most the staff walked out. Waited hours to get checked in. Keys wouldn’t work would have to wait through and hour long line just to get keys fixed for them not to work and me to wait again. This happened 3 times. We found roaches on the walls. This place as gone way down hill.

We paid full price for a room and we had to wait in the lobby for over 3 hours trying to get checked in. Then once we did get checked in the keys didn’t work. Very understaffed. The staff that was available was trying their best to accommodate but they didn’t know their job functions very well.

Kristy and Noel were the absolute best the weekend we stayed the day we showed up to check in all of there housekeeping walked out but they were very amazing and friendly and very apologetic bc we had to wait for our 3 rooms to be cleaned they were both amazing!! —rms 310,311,315 westward from the 18-21

Sharon Drive Pigeon Forge TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • Laundry facilities

Park Tower Inn places you within a 5-minute walk of Rockin' Raceway Arcade and The Comedy Barn Theater. This 156-room hotel has an indoor pool, free in-room WiFi, and free self parking.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

All of Park Tower Inn's 156 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards. Change of towels is available on request.


Property features

Guests staying at Park Tower Inn enjoy an indoor pool, a lazy river, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Additional amenities include free WiFi in public areas, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Fireplace (Jacuzzi)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Kitchenette (Balcony)

2 Queen Beds | Sleeps 4

Family Suite, 2 Bedrooms

1 King Bed and 2 Double Beds | Sleeps 6

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Park Tower Inn

Everyone (39) Couples (15) Family (34)
3
Family with small children

The indoor pools need to be more clean

By on Aug 3, 2021

Review comment responded on Aug 3, 2021

We are so sorry to hear you were unhappy with your stay. We are addressing all your concerns immediately.

3
Family

We have been staying at this property for over 30 years and last visit was 4 years ago. On this visit this week the property has really gone down. Staff was not nearly as friendly as before. Pool area was not clean hot tub wasn't heated. Halls and front entrance were not clean. Our room only had a couple of working plugs no lamp only one chair. Split coffee on sheets on first night and sheets never changed whole stay.

By on Jul 21, 2021

Review comment responded on Jul 21, 2021

We are so sorry to hear you were unhappy with your stay. We do apologize that our hot tub was not working momentarily during your stay. We are under new management recently and we are working hard to address all issues immediately. We do hope to see you give us a second chance.

4
Family with small children

The hotel was a older hotel but well kept up. The beds were tall but comfortable. The water pressure was amazing.

By on Jul 21, 2021

Review comment responded on Jul 21, 2021

Thank you for providing us with feedback, we greatly appreciate it :)

5
Family

Great

By on Jul 17, 2021

Review comment responded on Jul 18, 2021

Thank you so much for your feedback, we greatly appreciate it and hope to see you soon again.

5
Family

The kids had so much fun. It was really convenient having the lazy river and pools. This was a great experience.

By on Jul 13, 2021

Review comment responded on Jul 14, 2021

Thank you for your feedback :) We hope to see you soon again :)

5
Partner Couples

Always a pleasure staying here

By on Jul 6, 2021

Review comment responded on Jul 7, 2021

Thank you for your feedback, we hope to see you soon again :)

2
Family Family with small children

Mold mold mold. Mold in the bathroom that ruined 3 days of vacation. Had to change the room because our allergies were so bad!

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

We are so sorry you experienced this. Please know we are working hard to address this and hope you give us another chance.

5
Partner Couples

The room was clean and tidy. The office staff was super nice.

By on Jun 21, 2021

Review comment responded on Jun 23, 2021

Thank you for your feedback, we do greatly appreciate it :)

4
Everyone

By on Jun 20, 2021

Review comment responded on Jun 30, 2021

Thank you for your feedback, we greatly appreciate it and hope to see you soon again.

4
Everyone

By on Apr 18, 2021

Review comment responded on May 26, 2021

Thank you for your feedback.

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