Outdoor pool had no water and indoor pool was ok but the hot tub indoors was empty with trash and chairs in it and lazy river was a murky green color. The roof leaked above the indoor pool overall disgusting. The rooms smell musty. The property needs serious maintenance, cleaning, and updates.
Place is in desperate need of a make over. Overall the rooms were clean but trash around the egde of the bed on floor. I picked this place because of the lazy river and the pool area was horrible. Dirty, cracks everywhere, the lazy river had suction holes with no covers and no signs warning people. My husband got his side on one and it left a pretty good mark. We has 2 rooms and they were on 2 different floors. Wont be back
I made reservations before reading the reviews on here. Then I read the reviews and was horrified with all of the tales of bedbugs and rude staff and stinky murky water and roaches! Having already paid for the room, I watched two videos on YouTube about how to check for bedbugs in hotel rooms. I tried to be open minded when I arrived at the hotel. The lobby was clean and there was a woman checking in at the desk when I walked in. I waited for quite a while as she emptied out her purse to find the cash to pay for her room. Eventually, she told the Desk Clerk to go ahead and take care of me first. Check-in was very quick and the employee was nice. When I got to my room, I followed all of the instructions on the videos. I had booked a room with a king size bed and a balcony. The room was nice and seemed clean. I took the sheets off and looked under the mattress and checked the mattress very carefully. It looked fine. Very clean. My bed was firm, and comfortable. The air conditioner and refrigerator were very quiet. I believe I was in a fairly newly renovated room. The view from the balcony was fabulous! The breakfast does cost five dollars and was OK. They offered waffles, scrambled eggs, sausage, biscuits and gravy, sweet rolls, cereal, oatmeal, etc. The coffee was good and the employee in the breakfast room was nice. I did go down for a coffee refill at 9:15 and they had already emptied the urns even though it was supposed to be opened until 9:30. We loved the lazy river!
I had some issues with our room but the hotel manager was eager to correct them wasn't planning on staying here again but after the problems we had was taken care of will be returning to stay here in the future didn't like that they didn't have free breakfast
Love there ..
This property was well-maintained and very clean. The staff was very friendly and accommodating.
Everything was outstanding
We enjoyed our stay the toom was very clesn snd everything worked properly
The indoor pools need to be more clean
We have been staying at this property for over 30 years and last visit was 4 years ago. On this visit this week the property has really gone down. Staff was not nearly as friendly as before. Pool area was not clean hot tub wasn't heated. Halls and front entrance were not clean. Our room only had a couple of working plugs no lamp only one chair. Split coffee on sheets on first night and sheets never changed whole stay.
The hotel was a older hotel but well kept up. The beds were tall but comfortable. The water pressure was amazing.
Great
The kids had so much fun. It was really convenient having the lazy river and pools. This was a great experience.
Always a pleasure staying here
Mold mold mold. Mold in the bathroom that ruined 3 days of vacation. Had to change the room because our allergies were so bad!
The room was clean and tidy. The office staff was super nice.
Island at Pigeon Forge is a short stroll from Park Tower Inn, and other popular attractions like Titanic Museum are within a couple of miles (3 km). Each of the 154 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Guests of Park Tower Inn enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Additional amenities include a computer station, an arcade/game room, and laundry facilities.
Outdoor pool had no water and indoor pool was ok but the hot tub indoors was empty with trash and chairs in it and lazy river was a murky green color. The roof leaked above the indoor pool overall disgusting. The rooms smell musty. The property needs serious maintenance, cleaning, and updates.
Place is in desperate need of a make over. Overall the rooms were clean but trash around the egde of the bed on floor. I picked this place because of the lazy river and the pool area was horrible. Dirty, cracks everywhere, the lazy river had suction holes with no covers and no signs warning people. My husband got his side on one and it left a pretty good mark. We has 2 rooms and they were on 2 different floors. Wont be back
We are sorry we did not live up to your expectations. Thanks for your review.
I made reservations before reading the reviews on here. Then I read the reviews and was horrified with all of the tales of bedbugs and rude staff and stinky murky water and roaches! Having already paid for the room, I watched two videos on YouTube about how to check for bedbugs in hotel rooms. I tried to be open minded when I arrived at the hotel. The lobby was clean and there was a woman checking in at the desk when I walked in. I waited for quite a while as she emptied out her purse to find the cash to pay for her room. Eventually, she told the Desk Clerk to go ahead and take care of me first. Check-in was very quick and the employee was nice. When I got to my room, I followed all of the instructions on the videos. I had booked a room with a king size bed and a balcony. The room was nice and seemed clean. I took the sheets off and looked under the mattress and checked the mattress very carefully. It looked fine. Very clean. My bed was firm, and comfortable. The air conditioner and refrigerator were very quiet. I believe I was in a fairly newly renovated room. The view from the balcony was fabulous! The breakfast does cost five dollars and was OK. They offered waffles, scrambled eggs, sausage, biscuits and gravy, sweet rolls, cereal, oatmeal, etc. The coffee was good and the employee in the breakfast room was nice. I did go down for a coffee refill at 9:15 and they had already emptied the urns even though it was supposed to be opened until 9:30. We loved the lazy river!
Thank you for your review. We are glad you enjoyed your stay. Sorry we ran out of coffee in the breakfast area that morning. For future reference we do offer coffee in the lobby 24 hours a day.
I had some issues with our room but the hotel manager was eager to correct them wasn't planning on staying here again but after the problems we had was taken care of will be returning to stay here in the future didn't like that they didn't have free breakfast
Thank you for your feedback. We are glad we were able to resolve the issues you had during your stay. Hope to see you again in the future.
Love there ..
thank you Dorothy for the review i'm glad you enjoyed your stay with us and hope to see you again soon.
This property was well-maintained and very clean. The staff was very friendly and accommodating.
Hi Mark, we are very pleased to have you here as our guest in January. I am so glad to hear that our property met your expectations and that our team provided great hospitality to you. We would love to have you back with us anytime. Stay safe and enjoy 2022!
Everything was outstanding
Hi, Dorothy, thank you so much for your feedback! We are happy to hear that you enjoyed your stay and hope that you will consider staying with us again in the future!
We enjoyed our stay the toom was very clesn snd everything worked properly
Hello Laurie, we are thrilled that you had a great stay at our Park Tower Inn. Providing a clean and comfortable stay is certainly our primary goal. We hope to have you back with us again in the near future. Safe travels!
The indoor pools need to be more clean
We are so sorry to hear you were unhappy with your stay. We are addressing all your concerns immediately.
thank you for your feedback. we are sorry your stay wasn't what you expected. we are in the process of starting some clean ups and maintenance work to the property to make it the best we can. we hope to see you again in the future.