Nice, quiet, and clean property that sits off the main strip. Location was definitely a plus. Staff was friendly. No complaints about our stay. We will stay again in the future.
I was disappointed I booked through a third party and thought I booked a balcony room , got there and did it have one asked to change and pay but was told they couldn’t do that due to third party booking .. so very disappointed because my husband can’t get around well and balcony is key to our trips .. but the hotel itself is a little outdated furnishing wise but the pool areas are great .. lazy river was wonderful and warm
Floors in room were filthy.. didn’t smell clean either
Friendly Staff, Spacious Room
Had not stayed here in several years, price normally is little high for a one night stay. But due to our late decision to go, we got a little cheaper rate. Really enjoy the location. Very clean, nice suite with kitchenette. Yes, no breakfast buffett due to COVID-19. But they did provide a discount coupon for a local place.
Staff is nice and helpful. Rooms are spacious, clean and comfortable. No breakfast due to covid just grab and go. Pools,hot tubs and lazy river were great and kept clean and open late. Very close to all attractions can't wait to come here again.
It’s a nice place! Pool area nice and clean, water was warm, and the Lazy River was great!
Was only there overnight but the room was clean and beds comfortable. Description said full breakfast, but it was what you traditionally find now at several hotels.
This property is beautiful and welcoming. Rooms have been remodeled and look like they are up to date. Staff was great to work with. They were remodeling the fourth floor rooms. The pool was nice and heated. I did happen to have an allergic reaction to something within the rooms. Staff/Manager worked with me and changed us rooms. Still ended up having an allergic reaction, but wasn't the hotels fault. They did an amazing in accommodating us. I was however disappointed in the book as I thought according to the pictures, I had booked a suite where one room was separated but when we got to the room, it was ll together.
Extremely clean and great location. Price was very affordable.
The hotel is just off the main parkway and felt a bit more safe (worrier) than some of the others. Pigeon Forge isn't a cute little walking town like Gatlinburg so it was great to be tucked in. Great pools and lazy river for kids. Breakfast was yummy.
The Staff was very polite and helpful. Served a continental breakfast. Had several pools, hot tub and lazy river, which the children loved. Was close to attractions. The only thing that I would make a change to was the positioning of the air conditioner. It was close to sitting area and at times it would get to cold. Would definitely stay there again.
My husband and I decided to stay a few extra days in pigeon forge with our kids and niece (we had been in a cabin for a week with more family), so we got a room from mainstay and we quite impressed. The kitchenette was wonderful and the staff was very nice and accommodating. We plan to stay there again in October
We was thrilled with the room we got there was five of us and we where all happy with the room and the comfort and convenience of all the things to do in town. Breakfast was great the indoor pool wasn't crowded the hot tub was awesome. We stayed two nights and we will stay here again... A+++++
You'll appreciate the fact that the hotel is located on a quiet side street, off the extremely busy main drag.
Island at Pigeon Forge is within 2 miles (3 km) of MainStay Suites Conference Center while other popular attractions such as Titanic Museum are within 3 miles (5 km). This 129-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free continental breakfast offered each morning.
All 129 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.
Guests of MainStay Suites Conference Center have access to a lazy river, a children's pool, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a business center.
Nice, quiet, and clean property that sits off the main strip. Location was definitely a plus. Staff was friendly. No complaints about our stay. We will stay again in the future.
I was disappointed I booked through a third party and thought I booked a balcony room , got there and did it have one asked to change and pay but was told they couldn’t do that due to third party booking .. so very disappointed because my husband can’t get around well and balcony is key to our trips .. but the hotel itself is a little outdated furnishing wise but the pool areas are great .. lazy river was wonderful and warm
Floors in room were filthy.. didn’t smell clean either
Friendly Staff, Spacious Room
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Had not stayed here in several years, price normally is little high for a one night stay. But due to our late decision to go, we got a little cheaper rate. Really enjoy the location. Very clean, nice suite with kitchenette. Yes, no breakfast buffett due to COVID-19. But they did provide a discount coupon for a local place.
Staff is nice and helpful. Rooms are spacious, clean and comfortable. No breakfast due to covid just grab and go. Pools,hot tubs and lazy river were great and kept clean and open late. Very close to all attractions can't wait to come here again.
Thank you for staying with us while in Pigeon Forge. Our hotel is ranked in the top 3 in the Country of all Mainstay Suites. We value your opinion and look forward to seeing you again soon. SPayne GM
It’s a nice place! Pool area nice and clean, water was warm, and the Lazy River was great!
Was only there overnight but the room was clean and beds comfortable. Description said full breakfast, but it was what you traditionally find now at several hotels.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!