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Crowne Plaza Knoxville Downtown University by IHG

3.5 star property
Hotel with an indoor pool, near University of Tennessee

Choose dates to view prices

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Interior entrance
Exterior
Bar (on property)
Point of interest
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(16 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(93 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(25 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(32 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • City view
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • City view
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Knoxville

Crowne Plaza Knoxville Downtown University by IHG places you in Downtown Knoxville, within a leisurely stroll of popular sights such as University of Tennessee and Knoxville Convention Center. This 3.5-star hotel has 195 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.

What's nearby

  • Market Square - 1 min walk - 0.1 miles
  • Tennessee Theatre - 5 min walk - 0.3 miles
  • World's Fair Park - 8 min walk - 0.4 miles
  • Knoxville Convention Center - 8 min walk - 0.4 miles
  • University of Tennessee - 12 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 20 min drive

Restaurants

  • ‪Stock & Barrel - ‬4 min walk
  • ‪Tupelo Honey - ‬5 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪Chivo Taqueria - ‬4 min walk
  • ‪Not Watson's Kitchen + Bar - ‬4 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Hotel with an indoor pool, near University of Tennessee
Guests of Crowne Plaza Knoxville Downtown University by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 35 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and safes are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 7.50 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Dining venue(s)
The following facilities are closed on Wednesday and Thursday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18.5 for adults and USD 7.5 for children
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Frequently asked questions

Is free cancellation available at Crowne Plaza Knoxville Downtown University by IHG?

Crowne Plaza Knoxville Downtown University by IHG offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Knoxville Downtown University by IHG?

As of Feb 17, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Knoxville Downtown University by IHG on Feb 22, 2026 start from $117.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Crowne Plaza Knoxville Downtown University by IHG?

This hotel is situated in Downtown Knoxville, just steps from Tennessee Vallley of Authority and Market Square, and within a short walk of Tennessee Theatre. You'll also find Knoxville Civic Auditorium and Coliseum and Neyland Stadium within a short drive.

Will I be able to park at Crowne Plaza Knoxville Downtown University by IHG?

Yes, covered valet parking is offered for USD 35 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does Crowne Plaza Knoxville Downtown University by IHG have a casino on the premises?

No, Crowne Plaza Knoxville Downtown University by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Knoxville Downtown University by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

Is Crowne Plaza Knoxville Downtown University by IHG good for couples?

Couples staying at this hotel will appreciate amenities like a smart TV as well as an indoor pool and a restaurant.

Are there hot tubs at Crowne Plaza Knoxville Downtown University by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Knoxville Downtown University by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Knoxville Downtown University by IHG serves buffet breakfast for a surcharge each morning at Mahogany's Restaurant.

Does Crowne Plaza Knoxville Downtown University by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Crowne Plaza Knoxville Downtown University by IHG for a fee of USD 40 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Crowne Plaza Knoxville Downtown University by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crowne Plaza Knoxville Downtown University by IHG?

The closest major airport to Crowne Plaza Knoxville Downtown University by IHG is McGhee Tyson Airport (TYS), which is 14.1 mi away (20 minutes by car).

Are there rooms with balconies at Crowne Plaza Knoxville Downtown University by IHG?

No, at Crowne Plaza Knoxville Downtown University by IHG, there aren't any guestrooms that list a balcony.

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1007 reviews
Rating 8 - Good. 158 out of 1007 reviews
Rating 6 - Okay. 43 out of 1007 reviews
Rating 4 - Poor. 18 out of 1007 reviews
Rating 2 - Terrible. 22 out of 1007 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

jeff

Liked: Cleanliness, amenities
From the initial interaction with Samara at the front Crown Plaza hotel check-in desk, everything was exceptional. She was friend and helpful, so kind and thoughtful covering all the details. From that point forward the entire stay was relaxing and enjoyable; rooms were clean and fresh, very comfortable for a celebration of my Mother’s 70th birthday! Thank you
Stayed 1 night in Dec 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean
Stayed 2 nights in Dec 2025

6/10 Okay

James

Stayed 2 nights in Nov 2025

10/10 Excellent

Tanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy walk to Market Square with lots of options for food and shopping.
Stayed 1 night in Nov 2025

10/10 Excellent

Phillip

Stayed 3 nights in Oct 2025

8/10 Good

Kristen

Stayed 1 night in Nov 2025

10/10 Excellent

Darian, North Chesterfield

Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Liked: Property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Don

Stayed 2 nights in Oct 2025

6/10 Okay

Michelle

Stayed 2 nights in Oct 2025

8/10 Good

Kolten

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything was fine.
Stayed 1 night in Oct 2025

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Our favorite hotel in Knoxville! Wonderful staff, beautiful, clean rooms, and very quiet!
Stayed 1 night in Nov 2025

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay here again! The rooms were great. Staff was friendly and helpful. Parking wasn't overpriced. Great location made it easy to walk to a lot of places to eat and visit.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kimberly

Stayed 1 night in Jul 2025

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattress and amenities were just okay. For the price it did not meet standard and I stay in IHG hotels frequently for business travel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Our room was spotless, comfy, & had a great view of the city.
Stayed 1 night in Oct 2025

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visiting Old City. Clean and friendly!
Stayed 1 night in Oct 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 1 night in Sep 2025

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty, found a pair of dirty panties called the office. It was obvious the whole side of the room was not cleaned. They picked up the panties and left did not clean the room. Passport cameras found in bathroom. Cannot get Managment to return phone calls to discuss.
Stayed 3 nights in Oct 2025

10/10 Excellent

Teddy Shawn

Stayed 1 night in Sep 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

rachel

Stayed 2 nights in Oct 2025

10/10 Excellent

Joyce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great location! Walkable to Market square and World's fair. The Indoor heated pool is really not warm enough. No jacuzzi as well. Hayden at the reception desk was really nice and accomodating. Ms. Kat was awesome with us and the girls during our breakfast. She is a Star employee!
Stayed 1 night in Oct 2025

6/10 Okay

MAC

Traveled with family
Liked: Cleanliness, staff & service
Our room was an accessible room as that was all that was left for that (event) weekend. We were surprised because other than grab bars at the toilet and shower, & a peep hole on the door placed at waist-height, I don't think the room wasn't large enough to accomodate a wheelchair or walker! It was small. We stayed on the same floor previously and our room, which I thought was accessible too but I guess wasn't, was much larger. And updated! The room was outdated and in need of some repairs particularly in the bathroom. There was an ever-present fly in the bathroom as well. We had to call for towels, to get a suitcase rack, to have someone repair the ill-working safe, etc. We were on the Summit Hill side and it was LOUD. They do say, posted in the room, you can request ear plugs and a noise machine. It's within walking distance to almost any downtown attraction and restaurant. The staff in the restaurant are hands down, THE nicest.
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch hotel. Clean and comfortable with a very friendly staff.
Stayed 1 night in Oct 2025

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