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Recent guest reviews

Wonderful stay! Clean, updated rooms, great location and amenities and super friendly staff.

Clean hotel and nicely appointed. Would comeback again.

I heard banging on the whole time I spent on the executive floor. I was informed renovations had took place already on the 12th floor and no one could explain the loud banging.

Great! Clean, close to everything, comfortable, people very nice!

The hotel was extremely clean, and the front desk staff was friendly and helpful.

Excellent hotel at a great location. Plenty of restaurants within walking distance and the hotel offers a wonderful view of the city.

The location was great with lots of restaurants and bars within a short walk. The hotel was clean with a friendly staff. Easy parking but is unfortunately not free. Room was clean and comfy with a great shower. Unfortunately it only had one working elevator that was slow and seemed unstable.

Location was good. Friday buffet was good. Staff pleasant. Gym facility nice. Clean. The noise from the remodeling above us and the elevator was our only disappointment

It’s close to Market Square which is nice. Unfortunately only one elevator worked and it smelled of sewer gas. But other than that, it was nice.

Very nice Hotel but all night we hears emergency vehicle sirens at least once every other hour.

I loved everything about the place but the décor is a little outdated. Especially in the bathrooms, the space is small and strange with old tiling and raised showers.

The property was nice its self minus the fact they decides to not fix the hottub and made it a planter bed. The pool was cold. The restaurant service was horrible. The staff was saying profanity while they charged $28+ a head .... the list goes om and on. Not to mention they charged $10 a night parkimg wothout prior notoce.

Customer service was top notch; great gym, pool, and breakfast.

The interior of this hotel is very nice holding a strong air of luxury.

Beautiful hotel, great location, delightful staff!

Great location and outstanding fitness facilities. My biggest quibble is with the breakfast buffet, which is extremely limited, despite them charging for it. If they served more options at breakfast, this place would be perfect!

The customer service was first rate! Everyone was so nice to deal with. Would recommend staying there if in the area.

W Summit Hill Dr Knoxville TN

Hotel highlights

  • Walking distance to Market Square and Knoxville Convention Center
  • Free WiFi in public areas
  • Onsite dining
  • Indoor pool

Located in Old City, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel is adjacent to Market Square and within a 10-minute walk of other popular attractions like Knoxville Convention Center. This 3.5-star hotel has 197 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

All 197 rooms feature coffee makers, free newspapers, and safes. 49-inch LCD TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 20.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

2 Double Beds | Sleeps 4

Guest reviews for Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Everyone (16) Couples (7) Family (12)
5
Family

Wonderful stay! Clean, updated rooms, great location and amenities and super friendly staff.

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Dear Traveler, Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased you enjoyed our central downtown location, great amenities and friendly staff. We hope to welcome you back soon. Safe travels!

4
Everyone

By on Apr 2, 2021

Review comment responded on Apr 12, 2021

Thank you for your feedback of the Crowne Plaza Knoxville.

5
Family Family

Clean hotel and nicely appointed. Would comeback again.

By , from Chicago on Nov 27, 2020

Review comment responded on Nov 30, 2020

We're so glad to hear it! Thank you for your wonderful feedback of the Crowne Plaza Knoxville; we hope to have the opportunity to welcome you again soon. Safe travels.

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 30, 2020

Thank you for your feedback.

2
Everyone

I heard banging on the whole time I spent on the executive floor. I was informed renovations had took place already on the 12th floor and no one could explain the loud banging.

By , from Murfreesboro on Aug 1, 2020

Review comment responded on Aug 3, 2020

Thank you for your feedback. We're sorry to hear about the banging noise you experienced during your stay and will pass along your comments directly to our management team to review. We hope you enjoyed the rest of your stay in Knoxville and we hope to welcome you again soon. Safe travels!

5
Family Business Business

Great! Clean, close to everything, comfortable, people very nice!

By on Jul 21, 2020

Review comment responded on Jul 21, 2020

We're so glad you enjoyed your stay with us at the Crowne Plaza Knoxville! We hope to welcome you back soon.

4
Partner Couples

The hotel was extremely clean, and the front desk staff was friendly and helpful.

By on Jul 13, 2020

Review comment responded on Jul 20, 2020

Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so pleased to hear how much you enjoyed our service and amenities during your stay. Thank you again and we look forward to welcoming you back soon. Safe travels,

5
Family

Excellent hotel at a great location. Plenty of restaurants within walking distance and the hotel offers a wonderful view of the city.

By , from Charlotte, NC on Jul 12, 2020

Review comment responded on Jul 13, 2020

Thank you for your fantastic feedback of the Crowne Plaza Executive Center. We're so pleased that we could provide you with a great accommodation and service during your stay with us. We hope to have the opportunity to welcome you again soon! Safe travels,

4
Family

The location was great with lots of restaurants and bars within a short walk. The hotel was clean with a friendly staff. Easy parking but is unfortunately not free. Room was clean and comfy with a great shower. Unfortunately it only had one working elevator that was slow and seemed unstable.

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

We're so glad you enjoyed our location, service, dining and amenities. We hope to have the opportunity to welcome you back soon! Safe travels!

3
Partner Couples Family

Location was good. Friday buffet was good. Staff pleasant. Gym facility nice. Clean. The noise from the remodeling above us and the elevator was our only disappointment

By on Feb 14, 2020

Review comment responded on Feb 14, 2020

Thank you for your feedback and for letting us know about the noises. We appreciate your comments and hope to welcome you back soon. Safe travels!

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

401 W Summit Hill Dr, Knoxville, TN 37902
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