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Crowne Plaza Knoxville Downtown University by IHG

Property class: 3.5

Choose dates to view prices

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

A modern bar area with a long counter, bar stools, and a television screen displaying a show.
A hotel with a modern design, outdoor seating, and a landscaped area with a central tree.
A modern hotel room with a sofa set, a dining table, a flat-screen TV, and a view of the cityscape.
A building with a circular design, labeled "NCAA Basketball Hall of Fame."
A buffet with various food items and utensils, set against a backdrop of large windows and a view of buildings and trees.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi

Explore the area

View in a map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(21 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

A hotel room with a large bed, a desk, a chair, a window with curtains, and a city view.

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(113 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A bathroom with a shower, toilet, sink, and a mirror.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(31 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

A hotel room with a large bed, a desk, a chair, a window with curtains, and a city view.

Premium Room, 1 King Bed (Top Floor)

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a mirror.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(36 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A neatly made bed with white linens, a wall-mounted light, and a power outlet on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A modern living room with a sofa, a coffee table, and a TV mounted on the wall.

Suite, 1 Bedroom

  • City view
  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a mirror.

Premium Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Premium Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Hyatt Place Knoxville Downtown

Downtown Knoxville
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 1,131 reviews
$152 nightly
The price is $180
Oct 30 - Oct 31
Total with taxes and fees
Hyatt Place Knoxville Downtown

About the neighborhood

Knoxville

Crowne Plaza Knoxville Downtown University by IHG places you in Downtown Knoxville, within a leisurely stroll of popular sights such as University of Tennessee and Knoxville Convention Center. This 3.5-star hotel has 195 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.

What's nearby

  • Market Square - 1 min walk - 0.1 miles
  • Tennessee Theatre - 5 min walk - 0.3 miles
  • Knoxville Convention Center - 8 min walk - 0.4 miles
  • Bijou Theater - 8 min walk - 0.5 miles
  • World's Fair Park - 9 min walk - 0.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 20 min drive

Restaurants

  • ‪J.C. Holdway - ‬5 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪Stock & Barrel - ‬4 min walk
  • ‪Tupelo Honey - ‬5 min walk
  • ‪Chivo Taqueria - ‬4 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Guests of Crowne Plaza Knoxville Downtown University by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 35 per night. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and safes are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

An outdoor patio with orange chairs, a central fire feature, and a pergola with string lights.
Hilton Knoxville
Downtown Knoxville
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 2,161 reviews
$132 nightly
The price is $156
Oct 25 - Oct 26
Total with taxes and fees
Hilton Knoxville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 8 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 18.5 for adults and USD 8.00 for children
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Frequently asked questions

Is free cancellation available at Crowne Plaza Knoxville Downtown University by IHG?

Crowne Plaza Knoxville Downtown University by IHG offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Knoxville Downtown University by IHG?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Knoxville Downtown University by IHG on Oct 18, 2026 start from $164, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Crowne Plaza Knoxville Downtown University by IHG?

This hotel is situated in Downtown Knoxville, just steps from Market Square and Tennessee Valley Authority, and within a short walk of Tennessee Theatre. You'll also find Neyland Stadium and Thompson–Boling Arena within a short drive.

Is there parking available at Crowne Plaza Knoxville Downtown University by IHG?

Yes, valet parking is offered for USD 35 per night with in/out privileges and self parking is available for USD 25 per day with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does Crowne Plaza Knoxville Downtown University by IHG have a casino on the premises?

No, Crowne Plaza Knoxville Downtown University by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Knoxville Downtown University by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

Is Crowne Plaza Knoxville Downtown University by IHG good for couples?

Couples staying at this hotel will appreciate amenities like a smart TV as well as an indoor pool and a restaurant.

Does Crowne Plaza Knoxville Downtown University by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Knoxville Downtown University by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Knoxville Downtown University by IHG serves buffet breakfast for a surcharge each morning at Mahogany's Restaurant.

Does Crowne Plaza Knoxville Downtown University by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Crowne Plaza Knoxville Downtown University by IHG for a fee of USD 40 per accommodation, per stay. The property also provides food and water bowls.

Does Crowne Plaza Knoxville Downtown University by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Crowne Plaza Knoxville Downtown University by IHG?

The closest major airport to Crowne Plaza Knoxville Downtown University by IHG is McGhee Tyson Airport (TYS), which is 14.1 mi away (20 minutes by car).

Are there rooms with balconies at Crowne Plaza Knoxville Downtown University by IHG?

No, there aren't any guestrooms at Crowne Plaza Knoxville Downtown University by IHG that offer a balcony.

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1001 reviews
Rating 8 - Good. 155 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, and very clean rooms! Excellent stay, will definitely stay here again!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay from check in to check out.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bedding was clean, staff was very helpful throughout the whole stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! close to all downtown activities!!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and facilities!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and beautiful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very attentive staff, clean room, a great stay!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I have stayed in. The staff were helpful, the restaurant was excellent, and the location was fabulous. Definitely staying here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and the valet personnel were so kind
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
In town for Savannah Bananas- it was a great spot to sleep- we were not in the hotel much at all.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price and great location.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a welcoming stay. Check in with Anthony at the bar...one of the many superstars on their staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tge hotel is charming and clean and within walking distance to all Very friendly helpful staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Excellent hotel, great location, easy parking , great value
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy process. Great location. Very nice staff.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Thanks for the stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful. Parking was convenient.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Close walk to Market Square for dining and shopping. Special shoutout to Billy and Toby at the bell captain's desk for their help. Parking was a breeze, convenient and safe in the parking garage.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the third time staying at Crowne Plaza and like the other two it was enjoyable. Breakfast was great, the staff was alway available for any assistance needed and the bar tender made a nice strong drink to finish the day.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, great that it’s dog friendly, easy parking, very comfortable beds!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Knows how to do it. Thanks.
Stayed 1 night in May 2026