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Quality Inn Merchants Drive

2.5 star property

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Photo gallery for Quality Inn Merchants Drive

Lobby
X-Standard king non smoking with sofabed | In-room safe, individually furnished, desk, blackout drapes
Free daily buffet breakfast
Business center
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, Knoxville Convention Center
    ‪5 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(68 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

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Breakfast and dinner served

Holiday Inn Knoxville N - Merchant Drive by IHG

Inskip
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,002 reviews
$93 nightly
The price is $110
Apr 6 - Apr 7
Total with taxes and fees
Holiday Inn Knoxville N - Merchant Drive by IHG

About the neighborhood

Knoxville

Located in Inskip, Quality Inn Merchants Drive is 1.2 mi (2 km) from Knoxville Expo Center and within a 10-minute drive of Knoxville Convention Center. This 128-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 3 min drive - 1.3 miles
  • Knoxville Convention Center - 5 min drive - 5.7 miles
  • University of Tennessee - 6 min drive - 5.9 miles
  • Neyland Stadium - 7 min drive - 6.6 miles
  • Thompson–Boling Arena - 7 min drive - 6.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Starbucks - ‬6 min walk

About this property

Quality Inn Merchants Drive

Quality Inn Merchants Drive features free WiFi in public areas, a business center, and a seasonal outdoor pool. The 24-hour front desk has staff standing by to help with securing valuables and access to locker space. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
6.8 out of 10, 1,140 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10 per night
  • Cribs/infant beds are available for USD 10 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to October.
  • Pool access available from 8 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

Is free cancellation available at Quality Inn Merchants Drive?

Quality Inn Merchants Drive offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Quality Inn Merchants Drive?

As of Mar 24, 2026, prices found for a 1-night stay for 2 adults at Quality Inn Merchants Drive on Apr 12, 2026 start from $70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Quality Inn Merchants Drive?

This hotel is situated in Inskip, close to Neyland Stadium and Thompson–Boling Arena. You'll also find Knoxville Museum of Art and Knoxville Children's Theatre within a short drive.

Is there parking available at Quality Inn Merchants Drive?

No, there isn't parking at this hotel.

Does Quality Inn Merchants Drive have a casino at the property?

No, Quality Inn Merchants Drive doesn't have a casino.

Is there an indoor pool at Quality Inn Merchants Drive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8 AM and 10 PM and the seasonal pool is normally open from April until October.

What will couples enjoy most about a stay at Quality Inn Merchants Drive?

Couples staying at this hotel will appreciate amenities like a soaking tub as well as a bar and a café.

Are there hot tubs at Quality Inn Merchants Drive?

No, there isn't a spa tub at this hotel.

Does Quality Inn Merchants Drive have a restaurant with a breakfast menu?

Yes, Quality Inn Merchants Drive serves free buffet breakfast each morning from its cafe.

Does Quality Inn Merchants Drive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Quality Inn Merchants Drive for a fee of USD 20 per pet, per night.

Does Quality Inn Merchants Drive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn Merchants Drive?

The closest major airport to Quality Inn Merchants Drive is McGhee Tyson Airport (TYS), which is 17.2 mi away (23 minutes by car).

Can I book a room with a balcony at Quality Inn Merchants Drive?

No, at Quality Inn Merchants Drive, there aren't any guestrooms that list a balcony.

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1003 reviews
Rating 8 - Good. 299 out of 1003 reviews
Rating 6 - Okay. 191 out of 1003 reviews
Rating 4 - Poor. 134 out of 1003 reviews
Rating 2 - Terrible. 112 out of 1003 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Curtis

Stayed 1 night in Dec 2025

10/10 Excellent

Jackie

Stayed 1 night in Sep 2025

8/10 Good

Amy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2025

6/10 Okay

Ken

Room is just OK Mold in the shower
Stayed 1 night in Dec 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities
The room was very Moderate had everything We needed and the lady at the front desk was Very Nice and professional.
Stayed 1 night in Dec 2025

8/10 Good

Jennifer

Stayed 1 night in Nov 2025

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
The check-in staff was very friendly and the room was clean. The only issue is the electrical plugin behind the TV did not work. I really wanted to see morning local weather before heading out. Nice TV, just didn’t work.
Stayed 1 night in Dec 2025

4/10 Poor

Willie

Disliked: Cleanliness, property conditions & facilities
I will never stay there again. I would not recommend this property for any travelers.
Stayed 1 night in Nov 2025

8/10 Good

Heather

Stayed 1 night in Dec 2025

6/10 Okay

Travis

Liked: Amenities
Could be better bathtub was cracked faucet barley hanging on wasnt the worst room but needs small repairs
Stayed 2 nights in Nov 2025

6/10 Okay

Bradley

Stayed 10 nights in Nov 2025

8/10 Good

Jess

A few roaches but nothing bigger than my shoes
Stayed 3 nights in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities
Yes, on all
Stayed 3 nights in Nov 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything we were told panned out -- clean, simple, inexpensive. Thanks for being good at what you do!
Stayed 1 night in Nov 2025

10/10 Excellent

Shelby

Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location for going to the Tennessee game plus the location gave you easy access to many different restaurants to eat at
Stayed 2 nights in Oct 2025

2/10 Terrible

Kaheem

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty sheets towels rags dust everywhere had to change room twice
Stayed 2 nights in Nov 2025

2/10 Terrible

Student

The AC was not working and the hotel said they would not charge us as we could not stay there.
Stayed 1 night in Nov 2025

8/10 Good

Karin

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly and very helpful when we reported a broke hair dryer. Bed was comfortable and room was clean.
Stayed 1 night in Nov 2025

4/10 Poor

Nelson

Traveled with family
Disliked: Room comfort
Roach in room and the male housekeeper walked in while I was naked an hr before our time ended. He did not knock or make himself known, he let himself in at 10am and our check out time is 11am.
Stayed 1 night in Nov 2025

2/10 Terrible

Brindi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no heat, the bathtub felt like we were going to fall through the floor. It smelled of smoke.
Stayed 2 nights in Oct 2025

4/10 Poor

Dan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The couch it was so dirty,Anything look unclean!
Stayed 2 nights in Oct 2025

6/10 Okay

Laureen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Louann

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was very limited. The coffee creamer in the room was hard as a rock,you could tell that it had been there for a while. The room was clean but the sheets and pillow cases had stains on them. The rooms need to be updated . The woman at the front desk was very nice and friendly and i appreciated her asking about our stay.
Stayed 1 night in Oct 2025

6/10 Okay

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby smelled bad, our bathroom had a filthy shower curtain. pool advertised as being open through October was closed & they ran out of food for breakfast except for cereal but no milk. coffee, juice & dry cereal only. friendly front desk clerk & comfortable bed though. bare bones one night stay near the highway to sleep & shower only.
Stayed 1 night in Oct 2025

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