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Quality Inn Merchants Drive

Property class: 2.5

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Photo gallery for Quality Inn Merchants Drive

A living room with a fireplace, a sofa, a dining table with chairs, and large windows with curtains.
A hotel workspace with two computer stations, each with a keyboard, mouse, and monitor.
A hotel room with a large bed, a nightstand with a lamp, a painting on the wall, and a bathroom visible through an open door.
A hotel with a sign indicating even and odd numbered rooms, and an elevator.
A dining area with a large table and chairs, a sofa, and curtains.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪4 min drive‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, and a painting on the wall.

Room, 1 Queen Bed, Accessible, Non Smoking

7.8 out of 10
Good
(10 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, a painting on the wall, and a green accent wall.

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a nightstand, a dresser, a television, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(74 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Knoxville

Located in Inskip, Quality Inn Merchants Drive is 1.2 mi (2 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 128-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 4 min drive - 1.5 miles
  • Knoxville Convention Center - 6 min drive - 5.3 miles
  • University of Tennessee - 7 min drive - 5.5 miles
  • Neyland Stadium - 8 min drive - 6.2 miles
  • Thompson–Boling Arena - 8 min drive - 6.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Ingles Market - ‬5 min walk

About this property

Quality Inn Merchants Drive

Quality Inn Merchants Drive features free WiFi in public areas, a business center, and a seasonal outdoor pool. The 24-hour front desk has staff standing by to help with access to locker space and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10 per night
  • Cribs/infant beds are available for USD 10 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to October.
  • Pool access available from 8 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Merchants Drive

Quality Inn Merchants Drive

Quality Inn Merchants Drive Knoxville

Quality Merchants Drive

Quality Merchants Drive Knoxville

Quality Inn Knoxville

Quality Inn Merchants Drive Hotel Knoxville

Merchants Drive Quality Inn

Quality Inn Merchants Drive Hotel

Quality Inn Merchants Drive Knoxville

Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

Is free cancellation available at Quality Inn Merchants Drive?

Quality Inn Merchants Drive offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Quality Inn Merchants Drive?

As of Sep 18, 2026, prices found for a 1-night stay for 2 adults at Quality Inn Merchants Drive on Oct 15, 2026 start from $68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Quality Inn Merchants Drive?

This hotel is situated in Inskip, close to Neyland Stadium and Thompson–Boling Arena. You'll also find Knoxville Museum of Art and Knoxville Children's Theatre within a short drive.

Does Quality Inn Merchants Drive have a casino at the property?

No, Quality Inn Merchants Drive doesn't have a casino.

Is there an indoor pool at Quality Inn Merchants Drive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8 AM and 10 PM and the seasonal pool is normally open from April until October.

Does Quality Inn Merchants Drive have a restaurant with a breakfast menu?

Yes, Quality Inn Merchants Drive serves free buffet breakfast each morning from its cafe.

Does Quality Inn Merchants Drive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Quality Inn Merchants Drive for a fee of USD 20 per pet, per night.

What is the closest airport to Quality Inn Merchants Drive?

The closest major airport to Quality Inn Merchants Drive is McGhee Tyson Airport (TYS), which is 17.2 mi away (23 minutes by car).

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 193 out of 1000 reviews
Rating 4 - Poor. 141 out of 1000 reviews
Rating 2 - Terrible. 128 out of 1000 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and the air conditioner was really awesome
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,clean
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Doug

nice room good breakfast
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Wynne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was overpriced, bed was comfortable, ac worked well, breakfast was very limited selection
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older style Quality Inn. It is kept clean and has great service. It has a breakfast for those who need to get going in the morning. It is simple and good. We enjoyed our visit.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Dylan

Liked: Cleanliness, amenities, property conditions & facilities
great internet connection, good location, good breakfast
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were clean and friendly staff but the property is definitely showing its age
Stayed 2 nights in May 2026
Verified review

8/10 Good

AJ

Liked: Staff & service, property conditions & facilities
Decent value! Keep in mind, you get what you pay for. Beds were clean but the bathroom could use a little deep clean. Otherwise, hotel served its purpose well!
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Invest into the property
Stayed 1 night in May 2026
Verified review

6/10 Okay

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. However if you want to sleep in late, be careful about this choice as lots of guests are migrant workers and they get up early to get ready for work. Their trucks can be loud.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Photos online dressed this place up considerably. I felt like i was staying at a dirty motel 6, especially with the black mold bathroom
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the ac was easy to manage. Breakfast was a bit light.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice staff
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

wilkinson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in horrible condition. Dirty and old. Rust and dirt everywhere. The shower felt like I was going to fall through.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location for going to the Tennessee game plus the location gave you easy access to many different restaurants to eat at
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jerry

Liked: Staff & service
Room was clean and HVAC worked great
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Bobby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the room, did not stay the night, room was dirty.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities
The room was very Moderate had everything We needed and the lady at the front desk was Very Nice and professional.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations and staff are top notch!
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

GARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not friendly. Rooms real small
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no shower curtain in the bathroom. Used furniture and mattresses around the hotel. Peeling paint on the outside
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay far far away!! They had roaches and I had to argue for 20 minutes to get a refund when I had pictures. The rooms are so gross and outdated and they charged me $164 plus a $100 deposit when I only stayed one night! Never again, I would rather stay in my car.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Marcus

Disliked: Cleanliness, property conditions & facilities
Bed covering was stained. Towels was old and also they looked dirty. With both towels and bed spread I don’t know how housekeepers could miss those!
Stayed 1 night in Apr 2026