See all properties

Quality Inn Merchants Drive

2.5 star property
Hotel in Knoxville with free breakfast and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

Lobby
In-room safe, individually furnished, desk, blackout drapes
Free daily buffet breakfast
Lobby
Seasonal outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪2 min drive‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(65 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Crowne Plaza Knoxville Downtown University by IHG

Downtown Knoxville
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,000 reviews
$104 nightly
The price is $123
Dec 2 - Dec 3
Total with taxes and fees
Crowne Plaza Knoxville Downtown University by IHG

About the neighborhood

Knoxville

Located in Inskip, Quality Inn Merchants Drive is 1.2 mi (1.9 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 128-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 3 min drive - 1.3 miles
  • Knoxville Convention Center - 6 min drive - 5.3 miles
  • University of Tennessee - 7 min drive - 5.5 miles
  • Neyland Stadium - 7 min drive - 6.2 miles
  • Knoxville Zoo - 10 min drive - 7.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Ingles Market - ‬5 min walk

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and a seasonal outdoor pool
Quality Inn Merchants Drive features free WiFi in public areas, a business center, and a seasonal outdoor pool. The 24-hour front desk has staff standing by to help with securing valuables and access to locker space. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

Similar properties

Lobby
Days Inn by Wyndham Knoxville North
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
7.0 out of 10, Good, 463 reviews
$55 nightly
The price is $65
Dec 7 - Dec 8
Total with taxes and fees
Days Inn by Wyndham Knoxville North

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10 per night
  • Cribs/infant beds are available for USD 10 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to October.
  • Pool access available from 8 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

Is free cancellation available at Quality Inn Merchants Drive?

Quality Inn Merchants Drive offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do near Quality Inn Merchants Drive?

This hotel is situated in Inskip, close to Neyland Stadium, Knoxville Expo Center, and Historic Southern Railway Station. You'll also find Max Air Trampoline Park and Knoxville Museum of Art within a short drive.

Will I be able to park at Quality Inn Merchants Drive?

No, there isn't parking at this hotel.

Does Quality Inn Merchants Drive have a casino at the property?

No, Quality Inn Merchants Drive doesn't have a casino.

Is there an indoor pool at Quality Inn Merchants Drive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8 AM and 10 PM and the seasonal pool is normally open from April until October.

Is Quality Inn Merchants Drive a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub as well as a bar and a café.

Are there hot tubs at Quality Inn Merchants Drive?

No, there isn't a spa tub at this hotel.

Does Quality Inn Merchants Drive have a restaurant with a breakfast menu?

Yes, Quality Inn Merchants Drive serves free buffet breakfast each morning from its cafe.

Does Quality Inn Merchants Drive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Quality Inn Merchants Drive for a fee of USD 20 per pet, per night.

Does Quality Inn Merchants Drive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn Merchants Drive?

The closest major airport to Quality Inn Merchants Drive is McGhee Tyson Airport (TYS), which is 17.2 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Quality Inn Merchants Drive?

No, there aren't any guestrooms with balconies at Quality Inn Merchants Drive.

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 268 out of 1003 reviews
Rating 8 - Good. 300 out of 1003 reviews
Rating 6 - Okay. 191 out of 1003 reviews
Rating 4 - Poor. 134 out of 1003 reviews
Rating 2 - Terrible. 110 out of 1003 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Will stay again definitely
Stayed 2 nights in May 2025

2/10 Terrible

joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel nightmare

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out. I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.
Stayed 4 nights in Jul 2025

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

DAVID

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible property. There was an unbelievable amount of what appeared to be Drug addicted, homeless people surrounding the property. The rooms were dirty and a stench of cigarettes.
Stayed 2 nights in Jul 2025

6/10 Okay

John

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Stayed 1 night in Jul 2025

8/10 Good

janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Rahul

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell. Location is good, and lot of potential with proper handling.
Stayed 1 night in Jul 2025

8/10 Good

Kristopher

Traveled with partner
It was okay, property is showing its age. Staff was great
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Moriah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be coming back.

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.
Stayed 1 night in Jul 2025

6/10 Okay

Shawn

Disliked: Amenities, property conditions & facilities
The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.
Stayed 1 night in Jun 2025

2/10 Terrible

JR

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room AC not cooling. Did not come down only stayed at 78-79. Wallpaper in bathroom peeling and tub floor seemed like it was damaged before and just patched. Very soft flooring where patch was. Garbage everywhere on grounds
Stayed 1 night in Jun 2025

6/10 Okay

Diana

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
They dirt under my sock indicated that the floor was dirty. An earring fell and went under the bed. When moved back, under yhe bed was full of dirt, dust and crumbs. One of the bedspreads had two cigarette burn holes in it. I killed 7 green flies in the room. There was a trash can near the steps by room which may account for this.
Stayed 2 nights in Jun 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Memphis QI

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was friendly but beyond that it was nothing to write home about. Glad we were only there for a few hours to sleep. Not a nice room and breakfast was sorely lacking.
Stayed 1 night in Jun 2025

6/10 Okay

John C

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms needs repainted and repaired. Bathroom was dirty
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Excelent location
Stayed 5 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Stephen

Stayed 1 night in May 2025

8/10 Good

Christopher

Traveled with partner
Liked: Staff & service, amenities
Room was somewhat clean. My wife had to re clean the toilet before we used it. spare parts laying on toilet lid.
Stayed 1 night in May 2025

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I cancelled my 2nd night and went somewhere else. Vents had mold, light bulbs had been stolen, the fridge didn’t work well causing my food to spoil, there was a weird loud whining sound that kept going off, and it just felt unsafe. I feel embarrassed for thinking this place would be an okay idea. If you want safety, look elsewhere.
Stayed 2 nights in May 2025

6/10 Okay

Immanuel

Liked: Cleanliness, staff & service
Breakfast wasn’t all that
Stayed 2 nights in May 2025

Hotels