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Quality Inn Merchants Drive

2.5 star property

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

A living room with a fireplace, a sofa, a dining table with chairs, and large windows with curtains.
A hotel room with a large bed, a nightstand with a lamp, a painting on the wall, and a bathroom visible through an open door.
A hotel with a sign indicating even and odd numbered rooms, and an elevator.
A dining area with a large table and chairs, a sofa, and curtains.
A hotel workspace with two computer stations, each with a keyboard, mouse, and monitor.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪4 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, and a painting on the wall.

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a dresser, a mirror, a painting on the wall, and a green accent wall.

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, bedside lamps, a nightstand, a desk, a chair, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, green walls, and a window with curtains.

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(72 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Knoxville

Located in Inskip, Quality Inn Merchants Drive is 1.2 mi (2 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 128-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 4 min drive - 1.5 miles
  • Knoxville Convention Center - 6 min drive - 5.3 miles
  • University of Tennessee - 6 min drive - 5.5 miles
  • Neyland Stadium - 8 min drive - 6.2 miles
  • Thompson–Boling Arena - 8 min drive - 6.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Wendy's - ‬13 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk

About this property

Quality Inn Merchants Drive

Quality Inn Merchants Drive features free WiFi in public areas, a business center, and a seasonal outdoor pool. The 24-hour front desk has staff standing by to help with access to locker space and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, cribs (free)
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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
6.8 out of 10, 1,134 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10 per night
  • Cribs/infant beds are available for USD 10 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to October.
  • Pool access available from 8 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

Is free cancellation available at Quality Inn Merchants Drive?

Quality Inn Merchants Drive offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Quality Inn Merchants Drive?

As of Aug 5, 2026, prices found for a 1-night stay for 2 adults at Quality Inn Merchants Drive on Aug 31, 2026 start from $65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Quality Inn Merchants Drive?

This hotel is situated in Inskip, close to Market Square, Neyland Stadium, and Thompson–Boling Arena. You'll also find Knoxville Children's Theatre and Bounce USA within a short drive.

Is there parking available at Quality Inn Merchants Drive?

No, there isn't parking available at the hotel.

Does Quality Inn Merchants Drive have a casino at the property?

No, Quality Inn Merchants Drive doesn't have a casino.

Is there an indoor pool at Quality Inn Merchants Drive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8 AM and 10 PM and the seasonal pool is normally open from April until October.

What will couples enjoy most about a stay at Quality Inn Merchants Drive?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub as well as a bar/lounge and a seasonal outdoor pool.

Are there hot tubs at Quality Inn Merchants Drive?

No, this hotel doesn't have a spa tub.

Does Quality Inn Merchants Drive have a restaurant with a breakfast menu?

Yes, Quality Inn Merchants Drive serves free buffet breakfast each morning from its cafe.

Does Quality Inn Merchants Drive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Quality Inn Merchants Drive for a fee of USD 20 per pet, per night.

Are there connecting rooms at Quality Inn Merchants Drive?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Quality Inn Merchants Drive?

The closest major airport to Quality Inn Merchants Drive is McGhee Tyson Airport (TYS), which is 17.2 mi away (23 minutes by car).

Are there rooms with balconies at Quality Inn Merchants Drive?

No, there aren't any guestrooms at Quality Inn Merchants Drive that offer a balcony.

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 272 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 192 out of 1003 reviews
Rating 4 - Poor. 139 out of 1003 reviews
Rating 2 - Terrible. 125 out of 1003 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent and the air conditioner was really awesome
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Doug

nice room good breakfast
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were clean and friendly staff but the property is definitely showing its age
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Dylan

Liked: Cleanliness, amenities, property conditions & facilities
great internet connection, good location, good breakfast
Stayed 5 nights in Feb 2026
Verified review

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Photos online dressed this place up considerably. I felt like i was staying at a dirty motel 6, especially with the black mold bathroom
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the ac was easy to manage. Breakfast was a bit light.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Jerry

Liked: Staff & service
Room was clean and HVAC worked great
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

GARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not friendly. Rooms real small
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location for going to the Tennessee game plus the location gave you easy access to many different restaurants to eat at
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no shower curtain in the bathroom. Used furniture and mattresses around the hotel. Peeling paint on the outside
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Marcus

Disliked: Cleanliness, property conditions & facilities
Bed covering was stained. Towels was old and also they looked dirty. With both towels and bed spread I don’t know how housekeepers could miss those!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities
The room was very Moderate had everything We needed and the lady at the front desk was Very Nice and professional.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was lame. There were bugs in the bathroom in my room. Bedspreads looked stained and not freshly washed.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Ashli

Liked: Staff & service
Disliked: Amenities
Dirty washrag left in bathroom on toilet tank. Brown spots ( may be rust) on the tub.. looked yuck! Shower was silly with the shower installment arrangement. Coffee pot was dirty inside. No i formation given after checkin such as check out, brekfast etcc. Staff was friendly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations and staff are top notch!
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV remote didn't work, but the man at the desk gave me one that worked well. I got in late and did not get up in time for breakfast. Temperature was easy to regulate.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Charles

Liked: Staff & service
Ask if I had a dog, which I did not. The room needs a bit of attention. Needs a little bit of painting and fix some cracks in the bathroom. Bed was good and comfortable. Room smelled stuffy.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Excelent location
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Davonna

Liked: Cleanliness, staff & service, amenities
Clean room and all the above.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Angela

There were 2 people screaming at each other, slamming doors, and pounding on the walls from 2:30-5:30 am. It ruined the experience.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

tim

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was only carbs, not proteins. Our initial non-smoking room reeked of smoke so we had to get a second room. Overall, the maintenance and upkeep of the place was poor. Our second room was better so we stayed because it was late but not a place I would want to use again.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Karin

Liked: Cleanliness, staff & service
Staff was friendly and very helpful when we reported a broke hair dryer. Bed was comfortable and room was clean.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Caleb

Liked: Staff & service, property conditions & facilities
WARNING: All appeared ok. There was no desk in the room so my stay for business was not good. The bed was not comfortable AND each day I woke with BITES ALL OVER MY FEET..............BED BUGS. I will not be staying at this hotel in the future. Its unfortunate because I travel to Knox. about every week.
Stayed 3 nights in Apr 2026