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Quality Inn Merchants Drive

2.5 star property
Hotel in Knoxville with free breakfast and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

Lobby
Exterior
Business center
Free daily buffet breakfast
X-Standard king non smoking with sofabed | In-room safe, individually furnished, desk, blackout drapes

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, Knoxville Convention Center
    ‪5 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(66 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Knoxville

Located in Inskip, Quality Inn Merchants Drive is 1.2 mi (2 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 128-room hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 3 min drive - 1.3 miles
  • Knoxville Convention Center - 5 min drive - 5.7 miles
  • University of Tennessee - 6 min drive - 5.9 miles
  • Neyland Stadium - 7 min drive - 6.6 miles
  • Thompson–Boling Arena - 7 min drive - 6.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Ingles Market - ‬5 min walk

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and a seasonal outdoor pool
Quality Inn Merchants Drive features free WiFi in public areas, a business center, and a seasonal outdoor pool. The 24-hour front desk has staff standing by to help with securing valuables and access to locker space. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • 2 total (50 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10 per night
  • Cribs/infant beds are available for USD 10 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from April to October.
  • Pool access available from 8 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
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Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

Is free cancellation available at Quality Inn Merchants Drive?

Quality Inn Merchants Drive offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do near Quality Inn Merchants Drive?

This hotel is situated in Inskip, close to Neyland Stadium and Thompson–Boling Arena. You'll also find Bounce USA and Knoxville Museum of Art within a short drive.

Is parking available on site at Quality Inn Merchants Drive?

No, there isn't parking available at the hotel.

Does Quality Inn Merchants Drive have a casino at the property?

No, Quality Inn Merchants Drive doesn't have a casino.

Is there an indoor pool at Quality Inn Merchants Drive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8 AM and 10 PM and the seasonal pool is normally open from April until October.

What will couples enjoy most about a stay at Quality Inn Merchants Drive?

Couples staying at this hotel will appreciate amenities like a soaking tub as well as a bar and a café.

Are there hot tubs at Quality Inn Merchants Drive?

No, this hotel doesn't have a spa tub.

Does Quality Inn Merchants Drive have a restaurant with a breakfast menu?

Yes, Quality Inn Merchants Drive serves free buffet breakfast each morning from its cafe.

Does Quality Inn Merchants Drive allow pets to stay for free?

Although they can't stay for free, pets are welcome at Quality Inn Merchants Drive for a fee of USD 20 per pet, per night.

Does Quality Inn Merchants Drive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Quality Inn Merchants Drive?

The closest major airport to Quality Inn Merchants Drive is McGhee Tyson Airport (TYS), which is 17.2 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Quality Inn Merchants Drive?

No, there aren't any guestrooms with balconies at Quality Inn Merchants Drive.

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 264 out of 1002 reviews
Rating 8 - Good. 301 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 135 out of 1002 reviews
Rating 2 - Terrible. 112 out of 1002 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Guadalupe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

CLIFFORD

Traveled with partner
Liked: Staff & service
The motel was close to the event we attended, so a plus on that. However, the motel is located in a kind of sketchy area, but we had no issues and felt fairly safe. There was a noisy group that came in around 2AM, did not appreciate their rudeness. The room was OK, the shower had a weird, springy bottom, made balance a little tricky. The motel could use a makeover and clean up the area around it. Worked well for our needs and the price was good.
Stayed 2 nights in Sep 2025

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
Do not stay here. There is a homeless camp just outside the property. Actually right in front of where you park your car. Police were called the day before but they all came back. Furniture and debris all over the place. I was traveling by myself and did not feel safe. Moved to a different hotel. Couldn’t get a refund.
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Traveled with family
Liked: Staff & service, property conditions & facilities
It was ok just older and needed updating
Stayed 2 nights in Sep 2025

4/10 Poor

Wesley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room seemed very dirty but it may have been mostly just worn out. Paint peeling, tub chipping, caulk gross
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Room was ready early and was allowed to check in. They were very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, amenities
My room was clean and fine for a one night stay. The rooms are a bit dated but seem to be being renovated. Mine had a musty smell but it was otherwise fine. Staff were friendly and helpful.
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Sep 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The room was musty and bath tub dirty spider webs in bathroom with spider in it we did not spend the night because was not acceptable but paid the full price drove 118 miles home instead will not book again on this sight if it not better than that
Stayed 1 night in Sep 2025

8/10 Good

Carrie

Traveled with family
Liked: Staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Ross

Stayed 1 night in Aug 2025

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Gaby

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Roach Hotel, not worth it

Dirty. Roach infested. Falling apart. Will never recommend. Disgusting. Front desk was fine. Thats about it. Killed 3 roaches in the first hour after arriving. Vanity light dodnt worknwell, had to flick the switch over and over for it to come on. Receptacles ripped out of walls. Dirty. Bar of soap was even already open on the sink edge. Seriously?? DO NOT STAY HERE.
Stayed 1 night in Aug 2025

10/10 Excellent

Jose Marcelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very good
Stayed 1 night in Aug 2025

10/10 Excellent

Jacklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 7 nights in Aug 2025

6/10 Okay

Carri

Business traveler
Liked: Staff & service
Disliked: Cleanliness

It’s ok

Outside was worn down, but not terrible. Lobby has missing ceiling tiles over the food. Just not appealing. Rooms were ok. Blankets and sheets were clean. The room was smelly and hot upon arrival and the remote was missing. Shower was ok. Nice clean towels.
Stayed 1 night in Aug 2025

2/10 Terrible

Cory

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were over 20+ stains on the comforter, some showed signs that the comforter was never cleaned. There were long, black hairs stuck in the towel rack. The hair dryer was covered in brown splashes of dried liquid. The couch was stained with white streaks. I had to leave within 5 minutes and get a different hotel room. Was not given a refund, credit, or any sort of accommodation from the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Needs remodeled!
Stayed 1 night in Aug 2025

2/10 Terrible

Angela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The air doesnt work. The room is dirty with burn stains on the comforters. The walls have visible patchwork paint showing and picture frames are broken.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Will stay again definitely
Stayed 2 nights in May 2025

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