Staff was friendly and helpful accommodate our motorcycles . Room was clean and appeared fairly new remodel
Great location, close to restaurants and stores There was ample parking
It was an Extremely difficult process to check-in. (4 hours). I booked this for someone else and put them as guest. I've done that at dozens of other places but they has to have a faxed copy of cc auth. This place needs to get with current technology and have digital authorizations.
Started out fine...reasonable price for the weekend, but not so low that you would be suspicious. The guy working the front desk at check-in (can't remember his name...but he used to live in FL per our conversation) was fantastic. Super friendly, helpful, welcoming. The room was ok. Seemed decent at first glance, but on closer inspection less so. The floors were dirty, the ice tray in the fridge was dirty, and there was a piece of paper towel and hair stuck to the wall behind the bathroom door. I'm fairly certain no one looks behind the door while cleaning the bathrooms. Also, the towels were worn and dingy--well past the point of needing to be replaced. The walls had practically no sound-proofing. You can hear everything going on even remotely close to the room, including the housekeepers banging around loudly in nearby rooms. It probably also didn't help that our room was right next to their work closet--they made no effort to stay quiet in the mornings while banging around in there. On checkout day, the front desk lady was hard to find, and no sign at the desk to tell us where to find her or when she'd be back. This was when I came down for new towels. It was the same an hour later when we were trying to leave, and I had to go hunt her down on the property.
Not happy at all very poor service!!!!the check in was very bad and tho owner was very rude
Nice staff at Check in, clean room and close to attractions
The doors are not properly secured and no weather strip at all. And the facility is not clean.
We only needed a place to sleep because it was too late to drive home after an event. The room was DIRTY. There were stains on the chair and the blankets. There were cigarette burns on the blankets. The bathtub was mildewed and had cigarette burns. The floors were dirty. There were holes in the walls. The microwave didn't work. The bed wasn't comfortable...there weren't enough pillows or blankets. I wish I had read the reviews before booking since all of my complaints seem to be normal with this hotel. But it was for an 8 hour stay so I didn't think it could be that bad. Well, it was!
When I checked in, everything seemed ok. Went to sleep and awoke around 2pm to find a bed bug crawling on my arm. Jump out of bed to see more crawling around on the white sheets. Ended up sleeping in a chair, using a clean towel as a blanket. Willl never a stay at a Red Roof property again!
The price fit well within our budget, and it served its purpose to be a place to lay our heads at night. I was really happy they had pet-friendly rooms (no carpet). I'd say the room felt clean, but had definitely seen better days. Certainly not a luxury stay, but very economical. It was ok, but not great.
Breakfast was poor but all else was great. That's all folks
Staff makes up for outdated rooms room was comfortable but needs some updates cigarette burns on tub in a nonsmoking room
Mix up check in but other than that great stay quite clean beds comfortable
Outdoor walkways had garbage outside,also some dog poop on stairs. We could hear guests in next room, doors looked like they had been hastily repaired after being broken into. Bathroom tub had mold on floor and light in bathroom did not have a cover on it so you could see the years of dust and debris. I loved the laminated signs on back of door warning of crime and warning guests how to triple lock the doors. I would pull the police reports to see how much crime has been reported at hotel and area. Did not feel safe staying here with my two teens.
Over all stay was very good. Just seen a few to many cockroaches.
Located 1 mi (1.7 km) from Knoxville Expo Center, Red Roof Inn Knoxville North - Merchants Drive is within a 5-minute drive of Knoxville Children's Theatre. The 91 rooms at this motel include refrigerators, microwaves, and coffee makers.
Red Roof Inn Knoxville North - Merchants Drive's 91 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 39-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free long-distance calls, free local calls, and ironing boards are also available.
Guests of Red Roof Inn Knoxville North - Merchants Drive enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This motel also has a vending machine.
Staff was friendly and helpful accommodate our motorcycles . Room was clean and appeared fairly new remodel
Thank you for taking the time to rate your recent stay with us. We hope to hear more from you for us know how to serve you better. Hope to see you soon!
On behalf of our entire staff, we thank you for your business and for rating your experience.
Great location, close to restaurants and stores There was ample parking
We appreciate that you've taken the time to share with us regarding our location and parking. We hope you will return so that we can provide you an even superior experience.
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
It was an Extremely difficult process to check-in. (4 hours). I booked this for someone else and put them as guest. I've done that at dozens of other places but they has to have a faxed copy of cc auth. This place needs to get with current technology and have digital authorizations.
Thank you for your valuable opinion regarding our hotel. Please do come see us again.
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Started out fine...reasonable price for the weekend, but not so low that you would be suspicious. The guy working the front desk at check-in (can't remember his name...but he used to live in FL per our conversation) was fantastic. Super friendly, helpful, welcoming. The room was ok. Seemed decent at first glance, but on closer inspection less so. The floors were dirty, the ice tray in the fridge was dirty, and there was a piece of paper towel and hair stuck to the wall behind the bathroom door. I'm fairly certain no one looks behind the door while cleaning the bathrooms. Also, the towels were worn and dingy--well past the point of needing to be replaced. The walls had practically no sound-proofing. You can hear everything going on even remotely close to the room, including the housekeepers banging around loudly in nearby rooms. It probably also didn't help that our room was right next to their work closet--they made no effort to stay quiet in the mornings while banging around in there. On checkout day, the front desk lady was hard to find, and no sign at the desk to tell us where to find her or when she'd be back. This was when I came down for new towels. It was the same an hour later when we were trying to leave, and I had to go hunt her down on the property.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Not happy at all very poor service!!!!the check in was very bad and tho owner was very rude
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!