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Holiday Inn Express Hotel & Suites Knoxville West -Papermill

2.5 out of 5.0

Recent guest reviews

I was put in a room facing the highway which is heavily travelled by trucks, so it was very noisy. Highway is about 500 yards away. The AC/heater fan cannot be set to run constantly, so you get no white noise to drown out the trucks. Horrible night's sleep. Won't be back here.

I've stayed here twice now and both experiences have been great. The staff here is friendly and welcoming. The property is convenient to all highways. The rooms are clean and comfortable and the complimentary breakfast is excellent. I won't look anywhere in Knoxville for accommodations. Keep up the great work!

Easy & convenient location. Very friendly and professional staff. Room was immaculate and quiet and I had a wonderful night sleep. At first I thought the elevator placement was odd, but the location kept the noise down from the rooms - clever! Breakfast was nice and if my kids had been there, they would have loved the small indoor pool. I'd definitely stay again when visiting Knoxville's.

Check-in went smoothly, very nice staff at front desk. Room was very nice and spacious with comfortable beds, nice tv and nice bathroom. Very low noise level which provided a good nights rest. Nice selection of food items at breakfast. We would stay here again without hesitation.

Very nice stay! Had a room on the ground floor near the pool and parking lot but didn’t hear a sound all night long! Very clean room. Safe. Friendly staff. Great breakfast. Very pleased. Would stay again with no hesitation at all.

This was by far the best Holiday Inn Express we have ever stayed at. After a very long and stressful drive through the pouring rain, dark, narrow, twist and turns of the mountains, I was greeted by the most friendly and caring clerk. I reserved the room with the bedside whirlpool bathtub. It was perfect for winding down and relaxing after that treacherous drive. I wish they would have provide separate bath mat and towels just for the whirlpool tub. The complimentary breakfast was far better than ever expected. a variety of food, which was fresh and hot. Great place to stay!

We enjoyed our two day stay at this property while visiting our daughter who is a grad student at the University of Tennessee. The staff were attentive and the breakfast was good. The location to I-40 was convenient. The only issue was the hot water which I would describe as lukewarm. Otherwise, it was a very pleasant stay.

The level of customer service and hospitality we experienced here went FAR BEYOND EXPECTATION! We arrived late due to another hotel screwing up our reservation during the busy/crazy weekend of the solar eclipse. The front desk staff went out of their way to accommodate us. They offered milk to my baby, extra towels for the pool, and gave us pool noodles for our toddler to play with. They basically saved our weekend, and we really appreciated it. The facilities are your standard new Holiday Inn Express. The location is good, close (drive) to UT Knoxville, about 10 min drive from downtown, and very close to shopping and restaurants, several options within walking distance. Convenient and clean.

My wife and I schedule a trip to visit the Family weekend at UTK. We called at the last minute to see if the hotel could provide any additional accommodations for another guest who decided to come with us. When we called the gentleman at the front desk took extra time to discuss with the manager Lisa any options to fulfill our needs. They were able to work out details to make our stay a wonderful experience. Also, Calvin made several trips to our room providing all the additional items we requested. If you are needing a wonderful affordable hotel experience with great service, clean, and friendly staff this is the place to stay.

Hotel was very clean and customer service was amazing. I forgot a razor and they gave me one. Honestly, we were treated amazing and will definitely be back. It was amazing and relaxing to sit by the fire pit and chill! Great continental breakfast except they don't have bacon.....but otherwise very good!

Room options

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 3

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room

King 1 | Queen 1 | Sleeps 3

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 212 reviews