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Holiday Inn Express Hotel & Suites Knoxville West -Papermill

2.5 out of 5.0

Recent guest reviews

Facility nice. Location good. Parking good. Breakfast good. But bathroom was not in good condition with wallpaper coming off and drywall mold in corner above shower.

Unbelievably the most helpful..courteous and genuine friendliest staff my family and I have ever encountered!!!!

Wonderful hotel in great location at a very reasonable price. The room was great. The staff were very friendly. Even the complimentary breakfast was good.

The front desk staff were especially helpful. Of the six hotels we stayed in during our trip, this was the cleanest and definitely provided a superior complimentary breakfast. (This also was the only Holiday Inn Express in which we stayed.)

All personnel with whom I had contact were wonderful. Mr. Lee, who made sure the breakfast area was fully stocked, was exceptional and made breakfast a pleasure. A little road noise if on the front side and parking is a little tight. Neither was a significant issue however.

The hotel was great! Very clean! The staff was very friendly and the breakfast was wonderful!

I visit the area briefly from time to time and make this hotel my home. The staff is friendly and professional, the rooms are clean and comfortable and I'm able to get where I need to be in the area easily.

At first I loved staying at this hotel. Clean rooms, awesome breakfast, Keurig in the bathroom, etc. But that changed as soon as I tried to go to sleep. Our room was near an elevator and there is a horrible clunking noise that I'm 90 sure is the elevator going up and down. When I called the front desk to complain I was basically told, to summarize: too bad, so sad. I doubt we will be staying here again on my frequent trips to Knoxville.

Very nice Hotel. The room looked exactly like the pictures.

Stayed here while visiting the U of T. It was only about 10 minutes to the university and very conveniently located. There were many shops and restaurants in the area. The hotel was very clean, the room was comfortable and the staff helpful. I would highly recommend it.

This hotel is conveintly located in the heart of Knoxville. It had a modern and sleek design. The breakfast provided was delicious and had a variety of food to choose from. I was most excited by the premium channels available through their cable provider and the Keurig coffee maker in the bathroom! I would definitely return to this hotel!

6324 Papermill Dr Knoxville TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Bearden Antique Mall, Holiday Inn Express Hotel & Suites Knoxville West -Papermill places you within a few miles (5 km) of West Town Mall. This 90-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Town Center Mall and Confederate Memorial Hall are also nearby.


Dining

Start your day off right with a free buffet breakfast offered each morning.


Rooms

Holiday Inn Express Hotel & Suites Knoxville West -Papermill's 90 rooms are air-conditioned and provide MP3 docks, microwaves, and refrigerators. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Other amenities include coffee makers, free newspapers, and free local calls.


Property features

Guests of Holiday Inn Express Hotel & Suites Knoxville West -Papermill have access to an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and laundry facilities.

Room options

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 3

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Suite, Corner

King 1 | Queen 1 | Sleeps 3

Guest reviews for Holiday Inn Express Hotel & Suites Knoxville West -Papermill

Everyone (5) Business (2) Couples (2) Family (2)
4

nice hotel w/convenient location

Everyone

Facility nice. Location good. Parking good. Breakfast good. But bathroom was not in good condition with wallpaper coming off and drywall mold in corner above shower.

By on May 11, 2018

5

best staff......ever!!!!!!

Everyone

Unbelievably the most helpful..courteous and genuine friendliest staff my family and I have ever encountered!!!!

By , from Missouri on Feb 11, 2018

5

knoxville trip

Everyone

Wonderful hotel in great location at a very reasonable price. The room was great. The staff were very friendly. Even the complimentary breakfast was good.

By on Aug 21, 2017

5

newer hotel (4 years old)--very fresh decor.

Everyone

The front desk staff were especially helpful. Of the six hotels we stayed in during our trip, this was the cleanest and definitely provided a superior complimentary breakfast. (This also was the only Holiday Inn Express in which we stayed.)

By , from Michigan on Mar 12, 2017

4

personnel are exceptional. mr. lee is the best

Everyone

All personnel with whom I had contact were wonderful. Mr. Lee, who made sure the breakfast area was fully stocked, was exceptional and made breakfast a pleasure. A little road noise if on the front side and parking is a little tight. Neither was a significant issue however.

By on Dec 21, 2016

5

great business trip

BusinessTravelers

The hotel was great! Very clean! The staff was very friendly and the breakfast was wonderful!

By on May 22, 2015

5

business stay

BusinessTravelers

I visit the area briefly from time to time and make this hotel my home. The staff is friendly and professional, the rooms are clean and comfortable and I'm able to get where I need to be in the area easily.

By on May 19, 2015

2

nice hotel, not so awesome noise

Families

At first I loved staying at this hotel. Clean rooms, awesome breakfast, Keurig in the bathroom, etc. But that changed as soon as I tried to go to sleep. Our room was near an elevator and there is a horrible clunking noise that I'm 90 sure is the elevator going up and down. When I called the front desk to complain I was basically told, to summarize: too bad, so sad. I doubt we will be staying here again on my frequent trips to Knoxville.

By on Dec 30, 2014

5

great

Couples

Very nice Hotel. The room looked exactly like the pictures.

By on Aug 18, 2014

4

visiting u of t

Families

Stayed here while visiting the U of T. It was only about 10 minutes to the university and very conveniently located. There were many shops and restaurants in the area. The hotel was very clean, the room was comfortable and the staff helpful. I would highly recommend it.

By on Jun 16, 2014