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Holiday Inn Express Hotel & Suites Knoxville West -Papermill

2.5 out of 5.0

Recent guest reviews

We had an excellent stay at this location. Room was very clean, staff was friendly and the breakfast was a step above other HIE's I've stayed at. Will return if we ever need a room in Knoxville again.

I have stayed here several times. The staff is always friendly and the hotel is always clean. It is close to several great restaurants and shopping. I highly recommend his hotel to anyone looking for a place to stay in this area.

I had a wonderful stay here. The staff were friendly and helpful, the room was spotless, and there was good soundproofing, so I didn't have to listen to other doors slamming all night. Good breakfast included in the room rate. Highly recommend this for travelers heading to Knoxville.

I love staying at this hotel. I stay here for work quite often. It is convenient to everything. There are tons of great restaurants close by. The staff is very friendly and always accommodating. I'll definitely stay here again.

This hotel is easy to get to from the Interstate. The rooms are very clean, comfortable and large. The heater worked well as we were cold from the temperature change from Florida to Tennessee. I have always loved the Holiday Inn brand. Even worked at one once. I have never been really disappointed with Holiday Inn. It has always been my go to place. This place is nice and comfortable. The breakfast is ok. Typical of a Holiday Inn. Parking is Free. That's a good thing to have. I noticed that the lighting in the bathroom was a little dim at first. After a few minutes, it was fine. The Wifi was reliable and easy to connect to. Beds were comfortable. I got a restful sleep. I could hear the traffic from the Interstate a little, but it wasn't irritating. Would I recommend this place? Yes. We stayed at another hotel close by on our trip down. This Holiday Inn Express was cheaper and nicer. Would I stay here again? Yes.

This is a nice hotel, large, clean rooms. The location just off the highway is very convenient, although the highway noise was a bit loud at 2:00 AM. Bathroom was clean with a good shower. The lighting in the room was a bit dim. The Wifi was easy to use and reliable, if not the fastest.

There just aren't enough good things that I can say about this hotel. It was recently remodeled and it looks great both inside and out. Loved the outdoor fire pit area, lobby was very nice and there was plenty of seating available. The rooms were very nicely appointed and clean. Bedding was very comfortable and rooms were quiet. One downfall would be the size of the indoor pool, very small but there was one.

Had a friend's mother in Tennova Hospital and we needed a place as a home base to shower and chill and change clothes. I ended up pricelining the a great deal and an even better hotel. It was convenient to the interstate, the hospital and turkey creek shopping. Easy access, great service, super clean, quick check out .... had everything we needed and more ... will stay again even if we don't need it for the hospital.

Stayed two nights. Clean, comfortable, great breakfast, good cookies in the p.m. The staff is very friendly and attentive. They have a sign posted asking to tell them if anything would keep a guest from rating the place 10 / 10. TIP - try the cinnamon rolls at breakfast - really good. TIP - the hotel is very close to a busy, busy, busy, highway. If you can't get a rear facing room, you will need ear plugs ( and in my case even that wasn't enough).

Great customer service! One of the freshest breakfasts. Flavorful. Warm cookies and ice water in lobby when we arrived. Will definitely stay again! Highly recommend. Easy to find. Moderately priced. Nice Jacuzzi in the suite. Great way to relax after long travel day.

6324 Papermill Dr Knoxville TN

Located within 2 miles (3 km) of Bearden Antique Mall, Holiday Inn Express Hotel & Suites Knoxville West -Papermill places you within a few miles (5 km) of West Town Mall. This 90-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Town Center Mall and Confederate Memorial Hall are also nearby.

Free buffet breakfast is included with your stay and awaits you each morning.


Holiday Inn Express Hotel & Suites Knoxville West -Papermill's 90 rooms are air-conditioned and provide MP3 docks, microwaves, and refrigerators. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Other amenities include coffee makers, free newspapers, and free local calls.


Guests of Holiday Inn Express Hotel & Suites Knoxville West -Papermill have access to an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and laundry facilities.

Property features

Room options

Suite, Non Smoking

Twin 1 | Sleeps 3

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Suite, Non Smoking

Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 193 reviews