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Red Roof Inn & Suites Knoxville East

2.5 out of 5.0

Recent guest reviews

The hotel staff was very accommodating to all my needs. I have already booked another stay at the hotel.

Vomit in and around pool. Stayed for 3 days..it was never cleaned up. Had something spilled on the heater which means room was not properly cleaned before my stay...was not cleaned the entire duration of my stay. Maid had kids with her. Breakfast..if you can even call it that..was horrible

The staff was so nice and friendly. The room was clean with the comfy bed. Recommend this hotel.

This motel was awesome from the get-go. The lady at check-in was SO nice, warm & welcoming. Our room was clean, AC on & cooling, large flat screen TV and comfortable beds. The pool was at the end of the hall. It was clean & heated. They even furnished a rack of 'pool towels' to use and a basket for used ones. I'll definitely stay here again if I need a room in Knoxville.

Convenient but outdated facility. Need to update bedding.

The night staff was really friendly when we checked in and very helpful but the morning staff wasn't! She wasn't clean (her shirt was dirty and her hair was totally disheveled) plus she would look at you as if you were a bother to her! The bathroom could use some extra cleaning!

Overall we had a nice experience. The only concern was that our room was adjacent to the laundry room. The dryer did end at 6 pm and did not start back up until around 9:30 am. Thankfully we did not want to sleep in. The hotel is convenient to Knoxville and surrounding attractions. The price was the best part due to working within a budget.

Served my purpose well although all I needed was a bed and hot shower.

The place needs a update. Maintenance was ok, but you could tell that they are in a patch it and go mode.

The building definitely shows it age. The breakfast is similar to that of other hotels. No complaint. The staff is very friendly.

This was everything you want in a room: Clean, comfortable, quiet, good staff, quiet A/C, temperature control held constant termperature - no 2AM Freeze. Breakfast is a true continental breakfast - no sausage, eggs or such. Great waffles plus biscuts and gravy, English muffins and other toastables. No complaints and a reasonable price.

The location for our overall trip was perfect, friendly staff and good breakfast.

We stayed at this hotel as a halfway point on a motorcycle trip to South Carolina. It was reasonably priced, clean rooms and bathrooms and a quiet area. We decided on the trip home to stay again since we had such a good experience. They have an indoor pool, which we wished had been outdoors since it was so nice out, but that didn't make or break our choice to stay. It's a great place if you're passing through and need the basics.

The Red Roof Inn offered us just what we wanted -- a clean, affordable, convenient waypoint between NJ & Dallas. We would stay there again if we were passing through.

It was convenient stop on our trip to Florida, room was clean and comfortable, but not a place you want for a longer stay.

great location, staff was very helpful and friendly!! room was clean and close to the stadium!!

There was no elevator - I was OK with being assigned to a room on 2nd floor, but others may not. Couldn't find it because directions didn't say which way to turn as you exited the highway. It was not listed on the lodging signs as you exit the highway and there was no outside lighting. No one answered the phone when I called.

The front desk person was very nice. The bathroom was run down. The bed was very uncomfortable.

Check-in was quick and efficient; staff was friendly. Room was comfortable and quiet. Ice machine was a bit far away, near front desk. Check-out was efficient as well.

This was not a pleasant experience. We've stayed at this hotel in the past with good experiences, this stay, however, was horrible. The room we booked, upon arrival, was dirty, with pizza boxes, drinks, one bed was stripped clean, the other a mess. The desk clerks favorite word is "uhm", I know this because she must have said it 1000 times after being told of the condition of the room. After 15 minutes of "uhm's", she finally put us in a king suite. It wasn't the epitome of clean either, but at least hasn't been lived in. The night clerk literally locked us outside and reluctantly pulled himself away from his show on tv to let us in only after another guest pleaded with him to buzz us in. This place has declined in the past year. The floors look and feel like they came out of a strip club, the walls just dirty with hand prints, blood, and who knows what else. There is obviously no standard of cleanliness. On a good note, there weren't any bed bugs, but that's the only redeeming quality.

Room options

Two queen beds non smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Red Roof Inn & Suites Knoxville East

Everyone (8) Couples (26) Business (6) Family (24) Friends (8) Other (7)
5
Everyone

The hotel staff was very accommodating to all my needs. I have already booked another stay at the hotel.

By , from Knoxville on Aug 17, 2017

1
Everyone

Vomit in and around pool. Stayed for 3 days..it was never cleaned up. Had something spilled on the heater which means room was not properly cleaned before my stay...was not cleaned the entire duration of my stay. Maid had kids with her. Breakfast..if you can even call it that..was horrible

By on Dec 23, 2016

Review comment responded on Dec 29, 2016

Dear Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Management

4

good stop for a night stay

Everyone

The staff was so nice and friendly. The room was clean with the comfy bed. Recommend this hotel.

By , from AL on Oct 26, 2016

Review comment responded on Dec 6, 2016

Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management

5

a pool for the grandsons.

Everyone

This motel was awesome from the get-go. The lady at check-in was SO nice, warm & welcoming. Our room was clean, AC on & cooling, large flat screen TV and comfortable beds. The pool was at the end of the hall. It was clean & heated. They even furnished a rack of 'pool towels' to use and a basket for used ones. I'll definitely stay here again if I need a room in Knoxville.

By , from SW Indiana on Jun 28, 2016

Review comment responded on Sep 1, 2016

Thank you for taking the time to give us this valuable feedback. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

2

convenient

Everyone

Convenient but outdated facility. Need to update bedding.

By on Jun 20, 2016

Review comment responded on Sep 1, 2016

Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

3

the night staff was really friendly when we check!

Everyone

The night staff was really friendly when we checked in and very helpful but the morning staff wasn't! She wasn't clean (her shirt was dirty and her hair was totally disheveled) plus she would look at you as if you were a bother to her! The bathroom could use some extra cleaning!

By , from Tennessee on Apr 16, 2016

Review comment responded on Sep 1, 2016

Dear Jean, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

4
Everyone

Overall we had a nice experience. The only concern was that our room was adjacent to the laundry room. The dryer did end at 6 pm and did not start back up until around 9:30 am. Thankfully we did not want to sleep in. The hotel is convenient to Knoxville and surrounding attractions. The price was the best part due to working within a budget.

By on Apr 9, 2016

Review comment responded on Sep 1, 2016

Thank you for the review of our hotel. Your response is very significant to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for your business and we hope you stay with us again in the future. Sincerely, Hotel Management

3

quiet location

Everyone

Served my purpose well although all I needed was a bed and hot shower.

By on Feb 10, 2016

Review comment responded on Sep 1, 2016

Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management

4

people were nice and friendly.

Couples

The place needs a update. Maintenance was ok, but you could tell that they are in a patch it and go mode.

By on Dec 1, 2015

4

business trip

BusinessTravelers

The building definitely shows it age. The breakfast is similar to that of other hotels. No complaint. The staff is very friendly.

By on Oct 13, 2015