dirty, worn down, very noisy
Smelled horrible. The property was dirty. The pics on Orbitz were obviously from another property. An extra charge for use of the pool? Ridiculous. Our rooms carpet was torn, the A/C made a terrible noise all night, the room was dark, and there was very low water pressure. We found stains on our bedding, the fridge would not cool, and the exterior door leaked in the rain. Trash was everywhere including needles in the parking lot.
The room smelled disgusting. The floors were wet and felt dirty. The desk and table were dirty. Room keys barely worked. We literally had to book another hotel and get a refund for the remaining nights from this reservation. Their customer service was terrible. One customer service agent said we would get back only 1 nights stay when we had 2 nights left. Another agent said we would get no refund back. Then I get a text message saying a refund of 2 nights is being refunded back to me. When I asked why he said we would not be getting a refund, he didn’t have an answer, all he said was he was sorry for that. This OYO Hotel in Knoxville, TN is the most horrendous hotel we ever booked. I would hope no one books here.
Didnt like the fact i had to pay a separate fee just to swim in a swim pool that only goes 5ft closes at 9 an didnt open back up in the morning til after check out the room i had look like the sheets had been laid in their was a funky smell when i entered both rooms the bath room floor was dirty an some drawers was in the room under the table in eyes view
This property had an indoor water park play area for the kids! Was shut down when we visited due to corona but we plan to come back and visit when it all reopens!
They need to update the hotel name online. When I placed the reservation and even now in my email it calls it hotel Knoxville but the signage on the hotel is OYO.
Staff was very nice and helpful. More like a motel style. Could use a deep clean and an upgrade. Bad paint jobs and patches throughout the hotel. No elevator access. Pool never had towels available and when they brought more it was only a few. Pool is also not enclosed, so the chemical smell is strong throughout the hallways. Waterpark area was freezing but the pool was heated. Breakfast consisted of toast, cereal, and coffee. The hotel is in walking distance of many shops and restaurants! Overall not a bad stay but you definitely get what you pay for. Side note: $10 a person each day to access the waterpark, not bad but not designed for older kids.
I have stayed at this hotel at least 7 times in the past year. This time, I had to pay extra for the use of the hot tub and pool, which we didn't get to use. The manager wouldn't refund the extra cost they charged. No toilet tissue, coffee maker didn't work and the front desk associate kept referring me to the mgr which wasn't available until the next morning after I left to travel back to work. I called and the manager wouldn't refund anything and banned me from the properties. I am extremely dissatisfied and disappointed in the hotel, amenities, and especially the manager of the property. We will never return and hope this review will reach other potential guests.
I liked the fact that the room entrance was inside not from the parking lot outside. It felt safer to enter. The room was nice and clean and cozy. You didnt have to go outside to get to the lobby.
We loved the indoor pool and jacuzzi. The layout of the hotel is awesome
Hotel was in a bit of disrepair, duct tape on one water slide, loose bathtub faucet, dirty baseboards in hallway. That being said, we stayed for 5 nights and had a great time. Kids LOVED the water park area and we spent a lot of time swimming. The hot tub wasn't very hot, which was a bummer, but overall we had a nice experience.
My kids really enjoyed the waterpark area. Hotel was clean and staff very friendly and helpful.
Located in Cedar Bluff, OYO Hotel Knoxville TN Cedar Bluff I-40 is 2 mi (3.2 km) from Dead Horse Lake Golf Course and within a 10-minute drive of Turkey Creek Shopping Center. This 82-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a computer station.
Order from room service to satisfy your hunger without leaving your room.
All of OYO Hotel Knoxville TN Cedar Bluff I-40's 82 air-conditioned rooms provide microwaves, phones, and ironing boards. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Desks are also standard.
OYO Hotel Knoxville TN Cedar Bluff I-40 features free WiFi in public areas, a computer station, and free newspapers. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include laundry facilities, a communal living room, and a vending machine.
dirty, worn down, very noisy
We appreciate your feedback! Hope to welcome you soon :) Regards, Alex
Smelled horrible. The property was dirty. The pics on Orbitz were obviously from another property. An extra charge for use of the pool? Ridiculous. Our rooms carpet was torn, the A/C made a terrible noise all night, the room was dark, and there was very low water pressure. We found stains on our bedding, the fridge would not cool, and the exterior door leaked in the rain. Trash was everywhere including needles in the parking lot.
Sincere apologies, Chris! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Bella!
Hi, we regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Joey
The room smelled disgusting. The floors were wet and felt dirty. The desk and table were dirty. Room keys barely worked. We literally had to book another hotel and get a refund for the remaining nights from this reservation. Their customer service was terrible. One customer service agent said we would get back only 1 nights stay when we had 2 nights left. Another agent said we would get no refund back. Then I get a text message saying a refund of 2 nights is being refunded back to me. When I asked why he said we would not be getting a refund, he didn’t have an answer, all he said was he was sorry for that. This OYO Hotel in Knoxville, TN is the most horrendous hotel we ever booked. I would hope no one books here.
Sorry for the unpleasant experience you had with us, Andrew! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Zack!
Didnt like the fact i had to pay a separate fee just to swim in a swim pool that only goes 5ft closes at 9 an didnt open back up in the morning til after check out the room i had look like the sheets had been laid in their was a funky smell when i entered both rooms the bath room floor was dirty an some drawers was in the room under the table in eyes view
Hello, Lydia! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Anni.
This property had an indoor water park play area for the kids! Was shut down when we visited due to corona but we plan to come back and visit when it all reopens!
Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Regards, Joan
They need to update the hotel name online. When I placed the reservation and even now in my email it calls it hotel Knoxville but the signage on the hotel is OYO.
Thanks for sharing this, We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Cheshta
Staff was very nice and helpful. More like a motel style. Could use a deep clean and an upgrade. Bad paint jobs and patches throughout the hotel. No elevator access. Pool never had towels available and when they brought more it was only a few. Pool is also not enclosed, so the chemical smell is strong throughout the hallways. Waterpark area was freezing but the pool was heated. Breakfast consisted of toast, cereal, and coffee. The hotel is in walking distance of many shops and restaurants! Overall not a bad stay but you definitely get what you pay for. Side note: $10 a person each day to access the waterpark, not bad but not designed for older kids.
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta
I have stayed at this hotel at least 7 times in the past year. This time, I had to pay extra for the use of the hot tub and pool, which we didn't get to use. The manager wouldn't refund the extra cost they charged. No toilet tissue, coffee maker didn't work and the front desk associate kept referring me to the mgr which wasn't available until the next morning after I left to travel back to work. I called and the manager wouldn't refund anything and banned me from the properties. I am extremely dissatisfied and disappointed in the hotel, amenities, and especially the manager of the property. We will never return and hope this review will reach other potential guests.
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Marie!