Hotel Knoxville TN Cedar Bluff I-40

I have stayed at this hotel at least 7 times in the past year. This time, I had to pay extra for the use of the hot tub and pool, which we didn't get to use. The manager wouldn't refund the extra cost they charged. No toilet tissue, coffee maker didn't work and the front desk associate kept referring me to the mgr which wasn't available until the next morning after I left to travel back to work. I called and the manager wouldn't refund anything and banned me from the properties. I am extremely dissatisfied and disappointed in the hotel, amenities, and especially the manager of the property. We will never return and hope this review will reach other potential guests.

I liked the fact that the room entrance was inside not from the parking lot outside. It felt safer to enter. The room was nice and clean and cozy. You didnt have to go outside to get to the lobby.

We loved the indoor pool and jacuzzi. The layout of the hotel is awesome

Hotel was in a bit of disrepair, duct tape on one water slide, loose bathtub faucet, dirty baseboards in hallway. That being said, we stayed for 5 nights and had a great time. Kids LOVED the water park area and we spent a lot of time swimming. The hot tub wasn't very hot, which was a bummer, but overall we had a nice experience.

My kids really enjoyed the waterpark area. Hotel was clean and staff very friendly and helpful.

Great location and staff but the air conditioner barely works and it smells like feet. Probably because it is a water park attached and I’m sure the carpets stay wet but it’s not bad for the price!

The staff was nice. That is the only i can say was great about it

Liked the water park the hours could be a little longer though during the summer and on weekends

I really like the layout of the hotel. There are several ways to exit, enter and navigate through the hotel. Each entry is accessible with a key fob. The breakfast was okay. The lobby is spacious and well decorated. The Waterpark is nice. The pool is large enough with added waterfall feature. There is enough space between the pool and water park and places to sit like at the beach. I felt safe. The one thing that bothered me the most was the stains on the comforter and dingy pillow cases. I only spent one night there but I wouldn’t have stayed past that. The building has potential but needs a lot of work. I was surprised to see that they have carpets on the floor that read Quality Inn though.

You shouldn’t go to this hotel unless you want a run down room, bed bugs, rude staff who completely disregarded any of my concerns regarding the wrong room we received. We also showed them a picture of the bed bugs and they refused to give us our money back even though we only stayed at the facility less than a half hour. They shouldn’t classify this as a “Family friendly” water park, as it looks like the only type of people that stay here are drug addicts. Also the hot tub was not working and the water to the slides was shut off. Worst experience with a hotel I have ever had! DO NOT STAY HERE!

Everyone was so niceand the hotel is located close to everything!!