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Recent guest reviews

I like the food options that’s are walking distance. Otherwise this hotel smells bad. The rooms have typical bathroom scum and the curtains were stained. You get what you pay for.

We had a perfect stay during our visit. But there was dirt in the corners in the bathroom and spiderwebs The trashcan in the kitchen was dirty.

NIce room. Really nice if you are staying longer. Full-sized refrigerator, walk-out balcony.

Roaches, kitchen faucet leaks, kitchen sink drains poorly, diswasher backs up into sink with horrible smell

Very nice they had s refrigerator in room. Very clean

The staff made me feel at home. They were friendly and helpful They made me feel as if I was important and they had time to listen

Enjoyed our stay the breakfast wasnt very good but overall a great place to stay

a quick stopover after a Luke Bryan concert. Late check in was very fast and employee very courteous for 12am. Room was HUGE!! nice kitchenette area. would have been perfect for a guys get away weekend. Nice place and not far from downtown. Right beside starbucks too!!!!!

The walls were very thin so we could hear everything going on around us. It became unbearable when housekeeping arrived and all we could hear was vacuums and bumping all around.

Very nice staff. I set up a sewing work area in my room because I was in town for a quilt conference. I had plenty of work space.

Stayed in Knoxville to visit my son. The hotel was OK - room smelled musty. The AC unit did not work that well and the tub had a hard time draining. If you stayed more than one day - they did not give any more coffee in the room and you had to get coffee in the downstairs lobby.

[...]

In town for a class reunion, I especially appreciated the amazingly comfortable bed. The room was clean and comfortable. I liked the responsiveness of the air conditioner. Was impressed with the complete, efficient kitchen, but didn't need it. Many resturants nearby. Except for the "no daily maid service," staying there was a great deal.

The front desk staff was helpful & answered questions even outside of their expected field. The cleaning staff was friendly & prompt. The condition of the room was impeccable... best I've had in a long time... including recent stays at hotels that were almost double the price.

Visiting our son for the weekend and found the accommodations very good for our purposes.

Free Parking. Free Breakfast. Clean and spacious room with kitchen. Next to Howters. The only problem I had was getting more washclothes because they have an exchange policy.

Merchants Dr Knoxville TN

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • 24-hour business center

Located 0.9 mi (1.5 km) from Knoxville Expo Center, Mainstay Suites is within a 5-minute drive of Knoxville Children's Theatre. This 86-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free self-serve breakfast is served each morning from 6 AM to 9 AM. You can sip a beverage at the coffee shop/café.


Rooms

All 86 shared accommodations feature kitchenettes and space to spread out with dining areas. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Washers/dryers, coffee makers, and free weekday newspapers are also standard. Limited housekeeping is available.


Property features

Mainstay Suites features free WiFi in public areas, a 24-hour business center, and coffee in a common area. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free newspapers, laundry facilities, and a vending machine.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Mainstay Suites

Everyone (4) Couples (5) Business (2) Family (3) Other (3)
1
Family with small children

I like the food options that’s are walking distance. Otherwise this hotel smells bad. The rooms have typical bathroom scum and the curtains were stained. You get what you pay for.

By , from Chicago on Oct 11, 2020

Review comment responded on Oct 13, 2020

Dear Guest, Thanks for your comments. I'm pleased that you found our location convenient but I'm sorry you didn't find the experience you were expecting with us. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

4
Family Family

We had a perfect stay during our visit. But there was dirt in the corners in the bathroom and spiderwebs The trashcan in the kitchen was dirty.

By , from Virginia on Sep 28, 2020

Review comment responded on Sep 29, 2020

Dear Guest, Thank you for your short stay at our hotel. I'm pleased that our reasonable hotel served as a perfect location to accommodate your needs. At the same time, we are concerned about the cleanliness issue of bathroom and kitchen. We have instructed housekeeping to conduct the proper research of the rooms prior to check-in of any guest. Utmost care will be taken for next time you visit us. We look forward to seeing you on your next visit. Sincerely, Hotel Manager

4
Partner Couples

NIce room. Really nice if you are staying longer. Full-sized refrigerator, walk-out balcony.

By on Oct 23, 2019

Review comment responded on Oct 26, 2019

Dear Guest, Thanks for your visit to our hotel. We are delighted to know our hotel served the purpose of your stay. We would like you to give us one more opportunity to serve you much better and to offer the best hospitality. We look forward to seeing you again soon! Sincerely, Hotel Manager

2
Business Business

Roaches, kitchen faucet leaks, kitchen sink drains poorly, diswasher backs up into sink with horrible smell

By on Sep 14, 2019

Review comment responded on Sep 16, 2019

Dear Guest Thanks for sharing your nice experience. We are really sorry for the unpleasant experience during your stay. Your review is very important to us. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you’re in the area. Sincerely Hotel Manager

5
Family Business Business

Very nice they had s refrigerator in room. Very clean

By on Jul 27, 2019

Review comment responded on Jul 29, 2019

Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely, Hotel Manager

5
Everyone

By on Mar 19, 2019

Review comment responded on Apr 4, 2019

Dear Guest, We are glad to know that your experience was good at our hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we meet your needs so well. Sincerely, Hotel Manager.

5
Everyone

By on Jan 21, 2019

Review comment responded on Jan 23, 2019

Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

5

comfortable and homely

Everyone

The staff made me feel at home. They were friendly and helpful They made me feel as if I was important and they had time to listen

By , from NoVA on Jan 16, 2018

Review comment responded on Apr 11, 2018

Thank you for staying with us. I will pass your kind word to our staff and we hope to see you again in the future. Management

5

nice hotel great location

Everyone

Enjoyed our stay the breakfast wasnt very good but overall a great place to stay

By on May 5, 2016

Review comment responded on Apr 11, 2018

Thank you for staying with us. Hope to see you again in the future. Management

4

country music fan crashed

Other

a quick stopover after a Luke Bryan concert. Late check in was very fast and employee very courteous for 12am. Room was HUGE!! nice kitchenette area. would have been perfect for a guys get away weekend. Nice place and not far from downtown. Right beside starbucks too!!!!!

By on Mar 4, 2014

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