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Recent guest reviews

Great spot right by campus

The light in the bathroom was not functional and was literally a strobe light. That happens. But staff promised on TWO separate occasions to send someone up to look at it. Never happened. Room was not cleaned. Staff was not helpful in general. Would never encourage anyone to stay at this property.

Stayed for a football weekend. Great location - short walk to campus and Neyland. Also a quick walk to Market Square and Gay Street. Staff was friendly. Bar has a nice atmosphere.

Loved the vibe of this hotel.

Very comfortable and good location

Nice hotel but overall disappointed. This hotel is a bit pricier than others in the area and I’m not sure why. The only thing unique about our stay was the decor. There is also an extremely strong fragrance in the ventilation which thankfully was not in the rooms, otherwise we couldn’t have stayed. I’m assuming they use the smell to ensure there is not a dog smell but if you’re sensitive to strong smells you can’t even enjoy a drink at the bar. Location is better for attending a football game or event at World’s Fair, not as close to market square. For the price we could have stayed at a place with more amenities and better outside ambiance.

This hotel is in a great location! Easily walkable to UT campus as well as Market Square. Perfect location for visiting our student.

Great clean hotel. Friendly staff

Clean and Nice updated rooms, great comfortable lobby and bar. Super friendly staff!! Parking lot fills up quickly towards the evening is the only bad thing. Highly recommended this hotel.

Wonderful place! Would love to stay here again anytime I’m this way.

Spacious, and clean. Staff was friendly and helpful.

Was not aware when booking the hotel that there was a parking fee. This is something that should have been mentioned when booking the room under added fees

Hotel was very Clean, affordable and a great location! I’ll stay here again!!

Very nice hotel and the staff is so friendly and helpful.

Secure underground parking. New hotel. Convenient location

not central, but within walking distance from downtown $10 for parking is disappointing, since this is a place with plenty of space to park

White Ave Knoxville TN

Hotel highlights

  • Steps from University of Tennessee
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Knoxville, Cumberland House Knoxville, Tapestry Collection by Hilton is adjacent to University of Tennessee with other popular attractions like Neyland Stadium within a couple of miles (3 km). This 130-room, 3-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Guests can expect 42-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and safes are also standard.


Property features

At Cumberland House Knoxville, Tapestry Collection by Hilton, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 35 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for Cumberland House Knoxville, Tapestry Collection by Hilton

Everyone (17) Couples (10) Business (1) Family (5) Other (1)
5
Everyone

Great spot right by campus

By on Aug 20, 2023

Review comment responded on Aug 20, 2023

Thank you for the glowing review!

1
Partner Couples

The light in the bathroom was not functional and was literally a strobe light. That happens. But staff promised on TWO separate occasions to send someone up to look at it. Never happened. Room was not cleaned. Staff was not helpful in general. Would never encourage anyone to stay at this property.

By on Feb 28, 2023

Review comment responded on Feb 28, 2023

Hello James, we are very sorry that you had a poor experience at our hotel. I have researched this and found that our Engineering team did come to the room both times, but we failed to communicate with a note for you that the issue with this flickering light would not be able to be resolved until after your checkout. Also, your room does show it was serviced the day after your arrival. As a general rule, our staff do make beds, but only if personal items are not on them so I am curious if that is something you would referring to. We would love to have you back as our guest to reflect our desire to improve our standards.

5
Family Friends

Stayed for a football weekend. Great location - short walk to campus and Neyland. Also a quick walk to Market Square and Gay Street. Staff was friendly. Bar has a nice atmosphere.

By on Nov 4, 2022

Review comment responded on Nov 8, 2022

Hello Paula, I want to thank you very much for choosing to stay here at The Cumberland House. I am glad that our location worked out good for you and that our staff treated you with great hospitality. We welcome you back to stay with us again real soon.

5
Partner Couples

Loved the vibe of this hotel.

By on Sep 10, 2022

Review comment responded on Nov 2, 2022

Hello Jason, I want to extend a great thank you for the excellent rating of our Cumberland House hotel. The vibe you experienced is part of the overall experience we strive to have for our guests. We hope to have you back as a valued guest in the very near future. Safe travels!

5
Everyone

By on Jun 1, 2022

5
Family

Very comfortable and good location

By on Mar 20, 2022

3
Partner Couples

Nice hotel but overall disappointed. This hotel is a bit pricier than others in the area and I’m not sure why. The only thing unique about our stay was the decor. There is also an extremely strong fragrance in the ventilation which thankfully was not in the rooms, otherwise we couldn’t have stayed. I’m assuming they use the smell to ensure there is not a dog smell but if you’re sensitive to strong smells you can’t even enjoy a drink at the bar. Location is better for attending a football game or event at World’s Fair, not as close to market square. For the price we could have stayed at a place with more amenities and better outside ambiance.

By on Nov 1, 2021

5
Family

This hotel is in a great location! Easily walkable to UT campus as well as Market Square. Perfect location for visiting our student.

By on Oct 18, 2021

5
Partner Couples Friends

Great clean hotel. Friendly staff

By on Apr 26, 2021

Review comment responded on May 5, 2021

We appreciate you taking the time to share your experience with us! We looking forward to hosting you again soon!

5
Family Partner Couples

Clean and Nice updated rooms, great comfortable lobby and bar. Super friendly staff!! Parking lot fills up quickly towards the evening is the only bad thing. Highly recommended this hotel.

By on Apr 25, 2021

Review comment responded on May 5, 2021

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

Cumberland House Knoxville, Tapestry Collection by Hilton

1109 White Ave, Knoxville, TN 37916
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