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Red Roof Inn Knoxville Central - Papermill Road

3.0 out of 5.0

Recent guest reviews

Red Roof Inn Knoxville Central Business center is a decent hotel with clean rooms. The business center printer did not work. The rear entry where advised by hotel staff to use as it was close to parking had a leak from above dripping down on any guest using that entry door.

Front desk clerk was friendly. They said my room had been renovated but the bed was awful, it had a huge dip in the middle. The morning staff was not very pleasant. The overall look of the place was ok, although I parked my car at the la Quinta next door because it felt safer over there.

I've been staying at this hotel whenever I'm in Knoxville since 2010. It used to be nicer, but seems to gradually be getting worse. Our bathtub didn't drain, there was a red stain on comforter, leak on AC unit at end of hall outside so had to walk through nasty pool of water, stunk (musty/damp), and they did not give us clean sheets each day. Management was responsive after I filled out a survey they emailed me and said they had talked with housekeeping about my issues and were in the process of renovating. We asked twice, on two different days, to have the bathtub repaired. It was never repaired and a change of rooms was never offered. I doubt we will stay here again.

The night Manager was awesome! She even called Orbitz to make them straighten out our reservation.

This hotel was fine. It was fine for one night and for the price. The front desk staff was really nice and friendly. My only issue was really with the bed. It was like a cardboard box filled with broken slinkies. That was my only issue.

My fiance and I stayed at this hotel while visiting his mother on a short trip to Knoxville. I wasn't sure if the room was going to be clean or not because the outside looks a bit run down. Surprisingly, the room was very clean, and we had a nice stay. My only complaints were that the bed was on the hard side, and the elevator stopped working at one point. Overall, a good price for a well located hotel with clean rooms.

The staff was super nice. The gentleman at check in was awesome. Housekeeping was super sweet. BUT the condition of the hotel was pretty bad. My room had holes and tears in the curtain, horrible stains all over the chair, some kid once upon a time stuck stickers on the mirror, you can see the film on shower wall.... Even upon entering the hotel there is water coming out of an AC that's right above the entrance way ... Which will get you wet. The pool is NOT kid friendly... The cement scratched my kids up and it was very deep. Went from 3 to 8 feet... Leaving my kids a very small area to swim. The hotel was quiet.... And the beds were comfortable. So overall it was ok... Just not the best.

Do not stay here. My first evening I woke up at 330 am with a roach crawling over the side of my face. I turned on the light in time to see it run under the bed. All the apologies in the world don't help. NEVER will I stay in this hotel again and I don't suggest you do either. Buyer beware.

Passing through Knoxville and needed a place to stay the night. Met the need for late check in, sleep, breakfast and early departure. No shampoo/conditioner though.

After realizing I had a few too many drinks, I decided to get a room rather than drive. I checked in late at night and asked about late checkout. Informed they don't offer/allow late check out. Like clockwork, the following morning at 10:45 the called to remind me as I was stepping in the shower that checkout time was 11:00 AM sharp. Not complaining, but if you plan to stay, be out by 11:00 AM LOL. Cleanliness was good. Well appointed linens and towels, and had a nice TV. (Though I never turned it on.)

Great experience! I came with a friend that came to visit his university that he completed degree about 30 years ago.. Red roof inn had the best deal during our visit best price and location

Great for the price. Location was good for visiting Knoxville downtown. Staff are nice.

I stay here all the time, comfy and good for a night or two

We used to stay here frequently due to the pet policy, but the last three times there were issues with our bathtub not draining. During our last trip, the tub was never fixed and there would be standing water above my ankles during my shower. There were also boogers on the curtains and cigarette burns on the bedding. But they allow pets and the price is right, so I will most likely eventually, maybe, stay here again.

When we woke up the following morning, we found a cockroach on the AC unit. When explaining and showing a photo at the desk, I was told that they wouldn't do anything since I booked through this company. Then, there were dogs all over the breakfast area. I understand that this is a pet-friendly hotel, but about seven of them being in the common breakfast area is a bit much.

Great location for a pet friendly place. Would recommend if you don't care about cosmetics.

I was very disappointed in this place. I know it is a cheaper place to stay, but it was disgusting. We arrived late and could hear dogs barking in a room below. I guess I should have checked whether this was a pet-friendly hotel, but I have never experienced a hotel that allows pets before. Then, the toilet was wobbly and the seat was broken. The sink faucet handle came off when trying to turn the water on. We went on to bed figuring we would get out early the next morning and forget this place. We went down to the continental breakfast, and people had dogs everywhere. I am sorry, but that is just not sanitary where food is being served. We go back to our room to notice a cockroach on the air conditioning unit. When I spoke to the desk about all of these issues, I was told..."SORRY, but you have to speak to the booking company(for some reason it won't let me put the name here)!" DO NOT STAY HERE!

Arrived very late driving from Pennsylvania staff very helpful , room clean, comfortable and big area. Had eggs and sausage in breakfast overall very comfortable except TV control

1315 Kirby Rd Knoxville TN

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Bearden Antique Mall, Red Roof Inn Knoxville Central - Papermill Road is within 3 miles (5 km) of West Town Mall. This 128-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Also nearby are Town Center Mall and Confederate Memorial Hall.


Dining

Free breakfast is offered each morning from 6 AM to 9:30 AM.


Rooms

All of Red Roof Inn Knoxville Central - Papermill Road's 128 rooms are air-conditioned and have an array of amenities, including coffee makers, free long-distance calls, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Red Roof Inn Knoxville Central - Papermill Road, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and laundry facilities.

Room options

Deluxe Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Deluxe Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Superior Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Red Roof Inn Knoxville Central - Papermill Road

Everyone (9) Couples (11) Business (5) Family (14) Other (8) Friends (4)
2

good location, decent breakfast.

Everyone

Red Roof Inn Knoxville Central Business center is a decent hotel with clean rooms. The business center printer did not work. The rear entry where advised by hotel staff to use as it was close to parking had a leak from above dripping down on any guest using that entry door.

By , from Florida on Aug 1, 2017

2
Everyone

Front desk clerk was friendly. They said my room had been renovated but the bed was awful, it had a huge dip in the middle. The morning staff was not very pleasant. The overall look of the place was ok, although I parked my car at the la Quinta next door because it felt safer over there.

By on Jan 18, 2017

2
Everyone

By on Nov 15, 2016

2

overpriced

Everyone

By on Oct 22, 2016

2

it used to be nicer.

Everyone

I've been staying at this hotel whenever I'm in Knoxville since 2010. It used to be nicer, but seems to gradually be getting worse. Our bathtub didn't drain, there was a red stain on comforter, leak on AC unit at end of hall outside so had to walk through nasty pool of water, stunk (musty/damp), and they did not give us clean sheets each day. Management was responsive after I filled out a survey they emailed me and said they had talked with housekeeping about my issues and were in the process of renovating. We asked twice, on two different days, to have the bathtub repaired. It was never repaired and a change of rooms was never offered. I doubt we will stay here again.

By on Sep 7, 2016

4

good location, excellent front desk staff

Everyone

The night Manager was awesome! She even called Orbitz to make them straighten out our reservation.

By , from Knox County on Aug 9, 2016

3

fine for one night

Everyone

This hotel was fine. It was fine for one night and for the price. The front desk staff was really nice and friendly. My only issue was really with the bed. It was like a cardboard box filled with broken slinkies. That was my only issue.

By on Aug 1, 2016

4

surprisingly clean

Everyone

My fiance and I stayed at this hotel while visiting his mother on a short trip to Knoxville. I wasn't sure if the room was going to be clean or not because the outside looks a bit run down. Surprisingly, the room was very clean, and we had a nice stay. My only complaints were that the bed was on the hard side, and the elevator stopped working at one point. Overall, a good price for a well located hotel with clean rooms.

By on Jul 20, 2016

3

the wonderful staff made this hotel bearable.

Everyone

The staff was super nice. The gentleman at check in was awesome. Housekeeping was super sweet. BUT the condition of the hotel was pretty bad. My room had holes and tears in the curtain, horrible stains all over the chair, some kid once upon a time stuck stickers on the mirror, you can see the film on shower wall.... Even upon entering the hotel there is water coming out of an AC that's right above the entrance way ... Which will get you wet. The pool is NOT kid friendly... The cement scratched my kids up and it was very deep. Went from 3 to 8 feet... Leaving my kids a very small area to swim. The hotel was quiet.... And the beds were comfortable. So overall it was ok... Just not the best.

By , from R. on Jul 1, 2016

2

thanksgiving stay

Singles

Do not stay here. My first evening I woke up at 330 am with a roach crawling over the side of my face. I turned on the light in time to see it run under the bed. All the apologies in the world don't help. NEVER will I stay in this hotel again and I don't suggest you do either. Buyer beware.

By on Dec 1, 2015