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City Express by Marriott Knoxville

Property class: 2.5

Choose dates to view prices

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1315 Kirby Rd, Knoxville, TN, 37909
  • Place, Third Creek Greenway
    ‪3 min drive‬
  • Place, Bearden Antique Mall
    ‪3 min drive‬
  • Place, West Town Mall
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Mobility Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Hearing Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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  • Parking included
  • Free WiFi
  • Air conditioning
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About the neighborhood

Knoxville

Located in Papermill, City Express by Marriott Knoxville is within a few miles (5 km) of sights such as Bearden Antique Mall and Third Creek Greenway. This hotel has 125 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Third Creek Greenway - 3 min drive - 2.3 miles
  • Bearden Antique Mall - 3 min drive - 1.7 miles
  • West Town Mall - 3 min drive - 4.0 miles
  • West Hills Tennis Center - 4 min drive - 4.9 miles
  • University of Tennessee - 5 min drive - 5.6 miles

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Twin Peaks - ‬2 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Panera Bread - ‬4 min drive
  • ‪Waffle House - ‬2 min drive

About this property

City Express by Marriott Knoxville

Guests of City Express by Marriott Knoxville enjoy a gym, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a meeting room, a computer station, and laundry facilities.
50-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a fitness center.

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  • Pet friendly
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Grab bar near toilet (32 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1965
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Renovations and closures

The property will be renovating from May 4 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per night (maximum USD 105 per stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Knoxville Central Papermill Road
Red Roof Inn Papermill
Red Roof Inn Papermill Hotel
Red Roof Inn Papermill Hotel Knoxville Central Road
Red Roof Inn Knoxville Central Papermill Road Hotel
Red Roof Inn Central Papermill Road Hotel
Red Roof Inn Central Papermill Road
Red Roof Inn Knoxville Central - Papermill Road Hotel
Red Roof Inn Knoxville Central - Papermill Road Knoxville
Red Roof Inn Knoxville Central - Papermill Road Hotel Knoxville

Frequently asked questions

What's there to do around City Express by Marriott Knoxville?

This hotel is situated in Papermill, close to Thompson–Boling Arena, Neyland Stadium, and Market Square. You'll also find Tennessee River and West Town Mall within a short drive.

How much does it cost to stay at City Express by Marriott Knoxville?

As of Oct 15, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Knoxville on Oct 18, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at City Express by Marriott Knoxville?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does City Express by Marriott Knoxville feature a casino?

No, City Express by Marriott Knoxville doesn't have a casino.

Is there an indoor pool at City Express by Marriott Knoxville?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at City Express by Marriott Knoxville?

Couples staying at this hotel will appreciate amenities like a free daily breakfast and a 24-hour front desk plus some guestrooms include free WiFi.

Does City Express by Marriott Knoxville have a hot tub?

No, this hotel doesn't have a spa tub.

Does City Express by Marriott Knoxville have a restaurant that serves breakfast?

City Express by Marriott Knoxville offers free continental breakfast each morning though there is no restaurant.

Does City Express by Marriott Knoxville allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at City Express by Marriott Knoxville for a fee of USD 15 per pet, per night.

Does City Express by Marriott Knoxville have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from City Express by Marriott Knoxville?

The closest major airport to City Express by Marriott Knoxville is McGhee Tyson Airport (TYS), which is 16 mi away (22 minutes by car).

Can I book a room with a balcony at City Express by Marriott Knoxville?

No, there aren't any guestrooms at City Express by Marriott Knoxville that offer a balcony.

City Express by Marriott Knoxville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 361 out of 1005 reviews
Rating 8 - Good. 216 out of 1005 reviews
Rating 6 - Okay. 150 out of 1005 reviews
Rating 4 - Poor. 126 out of 1005 reviews
Rating 2 - Terrible. 152 out of 1005 reviews

6.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has just been renovated and so everything is fresh and clean. I was told by an employee that it would become part of the Marriott portfolio of brands in a couple of weeks. The location is good, not far from many restaurants. Parking is plentiful.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel nice and clean staff nice guy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was beyond friendly made it feel a little like visiting family. Recently renovated so it’s modern and incredibly comfortable.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great place , clean, and respectful staff!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good value.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great bargain. Really good for a low cost motel option!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
The rooms were okay as far as clean. Not bad, for the price. The staff was friendly, parking was great, was good air conditioning in the rooms. I would stay again, for the price.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service
The place was going thru renovations. But it was quiet and staff was friendly
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Overall a nice place to stay. It was clean and close to things we wanted to visit. We came in town for a UT basketball game.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good stay
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and out; staff were extremely helpful, room very comfortable
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful and dirty
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel nasty
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and good for one night. They are in the middle of renovation so it was a little lacking. Once the renovation is completed I am sure the hotel will be even better
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Roads clear parking huge hotel awesomeness
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A dump. Smelly, rough, in need of serious renovations. The last time we stay at a Red roof.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay front desk were so helpful an kind will definitely come back
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Hotel was easily accessible from the high way.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Staff & service
For the price it works fine for my needs
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Front desk staff was friendly & helpful, property didn’t look like the pictures. Daughter felt uncomfortable staying there so we found another room
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice hotel!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel / staff was amazing 5 stars :)
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay, great front desk person!
Stayed 1 night in Apr 2025

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