The pool area and location was nice. Stayed in the Family Penthouse, not worth $1,400 for three nights. Very lackluster and worn for a “penthouse”, expected more out of the room. All staff that we encountered were friendly, no issues there. Over all the resort itself is nice but I can only give a three star because the room was not great. Don’t spend the extra for the penthouse, just opt for one of the cheaper rooms.
Like that it was convenient
Showed up for a 3 day stay 12 hours before the majority of the property shut down for remodeling. None of that was shown when we booked the room 2 days before. No breakfast, no pool, and the front desk is located on folding tables in the entry way of a side building. Also FYI this property does not allow any trailer parking (including non-commercial small trailers). Location is good within walking distance of a lot of activities.
The room was very nice and clean. The free breakfast that they offered had lots of selections and was one of the best I have seen in awhile. The hotel was adding on what looked to be a restaurant and maybe more rooms so I would definitely stay here again.
I do not like the beds at the property, they feel old and are very bouncy, if one person moves the entire bed moves. I know they are in the process of doing renovations, maybe beds will be update in the near future. I also was not aware of the construction going on until after I arrived.
This was an excellent hotel. It was very convenient to everything!! The staff was amazing and gave great recommendations for fun things to do. The family loved the smores.
We both like Country Cascades for it being in a great location, very friendly and professional staff and very clean property and rooms. Keep in mind this is a family resort and it can be a little loud because of the kids. Especially in the breakfast room. Talking about breakfast, they have plenty to choose from although I miss seeing some form of bread and jelly option. Altogether excellent hotel and this property is our to go place when visiting Pigeon Forge.
I would love to give a good review of the property but i did not stay there. I canceled my reservation because there was not going to be a indoor pool for my granddaughter.
All hotel staff are great, kind, caring & helpful. Loved that the pool is heated & open until 11pm. Shower pressure is really good but beds need to be replaced with new non-coiled beds. Overall great hotel.
The facility is undergoing a renovation which was not disclosed until to late to cancel. Indoor pool, hot tub, and arcade were closed. The rooms were outdated and the beds were hard as a rock. The pillows were so tiny and old feeling. The beds had pillow shams and bed spreads that were dark and have animal prints on them. When I come into a room I personally want to feel it’s nice and clean. I didn’t like that dark bedding, I just wonder if it’s washed between each check in/out. Not the best experience with that. Slides were good and pool was nice.
My kids really enjoyed the pool. Only 2 of my kids were tall enough to go on the slides. They loved it. The others wanted to go but couldn’t. Still they all enjoyed the kids pool. The kids pool was very cold for me but my kids didn’t mind. The room was small but comfortable enough for us. The kids enjoyed it the most. Breakfast was decent but the pancakes were the best! All of the staff was very friendly too. Wi-Fi is ok here, but you do get kicked off often. Overall, it was still pretty great!
Family friendly.
Everyone was friendly. Our kids had a blast at the pool and water slides. There were several life guards on duty. Great weekend trip!
The staff was amazing and accommodating to any questions/needs my family and I had with such speed!
The Comedy Barn Theater is within a 5-minute walk of Country Cascades Waterpark Resort while other popular sites like Island at Pigeon Forge are within a 15-minute stroll. This 3.5-star hotel has 314 guestrooms and offers conveniences like 2 restaurants, a free water park, and free in-room WiFi.
Enjoy dining at Nonnaroni's, one of 2 onsite restaurants. You can get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.
43-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Refrigerators, safes, and ironing boards are other standard amenities.
Guests of Country Cascades Waterpark Resort enjoy features like a free water park, free WiFi in public areas, and a free kid's club. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly hotel include a seasonal outdoor pool, a microwave in a common area, and an arcade/game room.
The pool area and location was nice. Stayed in the Family Penthouse, not worth $1,400 for three nights. Very lackluster and worn for a “penthouse”, expected more out of the room. All staff that we encountered were friendly, no issues there. Over all the resort itself is nice but I can only give a three star because the room was not great. Don’t spend the extra for the penthouse, just opt for one of the cheaper rooms.
Like that it was convenient
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
Thank you for staying with us. Glad you enjoyed your time.
Tim, thank you greatly for your wonderful review. We hope to see you again.
Showed up for a 3 day stay 12 hours before the majority of the property shut down for remodeling. None of that was shown when we booked the room 2 days before. No breakfast, no pool, and the front desk is located on folding tables in the entry way of a side building. Also FYI this property does not allow any trailer parking (including non-commercial small trailers). Location is good within walking distance of a lot of activities.
We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.
The room was very nice and clean. The free breakfast that they offered had lots of selections and was one of the best I have seen in awhile. The hotel was adding on what looked to be a restaurant and maybe more rooms so I would definitely stay here again.
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
I do not like the beds at the property, they feel old and are very bouncy, if one person moves the entire bed moves. I know they are in the process of doing renovations, maybe beds will be update in the near future. I also was not aware of the construction going on until after I arrived.
Thank you for staying with us. We take comments like yours very seriously and will look into them. We hope you will return.
This was an excellent hotel. It was very convenient to everything!! The staff was amazing and gave great recommendations for fun things to do. The family loved the smores.
It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!
Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay. We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!