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Residence Inn Jackson

3.0 out of 5.0

Recent guest reviews

I have stayed at this Residence Inn on several occasions but was not happy at all with my stay this time. Upon arrival, I was told that the hotel was sold out. I had reservations, so how is it that there’s no room available for me!! This was very frustrating and disturbing to hear. So after about 45 minutes of several excuses and reasons, the Manager came in and I was given a room. Room cleaners was a problem too.

Relatively new Residence Inn. I expected more. The room was smaller than other RI. Ice machine was turned off in the frig and there were no ice machines to be had on the floors. Odd. The bed was a disappointment. Lumpy. The biggest complaint was that for a long term stay hotel, it was built with no insulation or double insulated windows. Now in some locations that might cut it, but my room fronted Interstate 40! I was actually praying for an accident to stop the traffic for awhile. Breakfast was the high spot. Well done. Marriott foodservice is terrific. Front desk was stellar.

We stayed here as our halfway point from PA to TX. The staff at the front desk were very friendly. We had a minor issue when we got to our room but it was quickly resolved with the help of Cornelius Wilson.

My family and I stayed one night as we were making our way from Texas to New Hampshire. We stayed in a two room suite as we have 3 children and need the extra space. The room was clean, modern and very roomy. The free breakfast in the morning was lovely and unlike a few of the other Residence Inns we had stayed in on our trip offered bacon. That definitely made for some very happy tummies. The staff was very friendly and my kids enjoyed chatting with them whenever they could. Reading a few of the other reviews, I had to call out we did not notice any noise from the highway at all, I suppose we could have just been that tired from the drive but it certainly didn't keep us awake.

Stayed 6/1 to 6/3, the hotel's outward appearance is good and the staff was very friendly. I'm a long time Marriott Rewards member, having stayed at several Marriott Hotels and Resorts. However, this hotel was the first time I have ever had a bad experience. It wasn't the cleanest hotel. I reserved a 2 BR suite and a 1 BR suite (2 rooms). Following check-in at approximately 6pm, I walked into my assigned 2BR suite and noticed luggage and clothing. I guess it was given to someone else. I returned to the front desk and was told there wasn't another available, which was okay because I was provided (2) 1 bedroom suites in it's place but not with my government discount which was on the 2BR. However, the next issue was my credit card had previously been swiped for the 2BR and the 1BR and a hold was placed. Then the front desk person said they had to swipe my card again, so now I had 3 holds on my account during a holiday weekend. Luckily, I had enough to cover but it was unacceptable that I was penalized with another hold on my card for the hotel's mistake. Lastly, management needs to know not every guest utilizes the dishes and their needs to be a checklist to at least see if they are clean. The dishes in my room were dusty and dirty. Additionally, I have read other posts and agree that the cleaning crew although very nice do not clean up to the standards of their other properties. Protocol is to place your dirty towels near the bathroom sink and they should be removed, however, my towels remained. I just think managment isn't up to par because paying attention to the details is what makes a stay at a hotel great, not just friendly persons. This hotel was subpar to my other stays at Marriott properties. Other than those issues I had a great stay and will not let this experience prevent me from returning because it's correctable.

The last year i have stayed at this facility four times. Every stay was excellent. During my most recent stay last week, the entire team did a great job of attending to our needs and making us feel welcome. Titus and Kemaul at the front desk were very accommodating and service oriented. There was absolutely nothing that developed that the local team was not willing to help with.Our rooms met our needs perfectly and the rates that they provided us were very competitive. This facility has consistently been my "go to" choice when I travel to Jackson, and this experience only further reinforces that preference. This facility is located very smartly near an endless number of dining options. if you have business in the area, this is a great choice. Compared to other options in the area, this is always the best option.

The good: My bed is comfortable, which coming from me is a lot because I'm picky about my bed. The decor is nice, as is the amount of storage space. The bad: Carpet is stained and there is no oven available in a studio room, I'm REALLY bummed about that. Housekeeping does not do anything but change sheets and towels, and they've yet to clean my tub. I scheduled a wake-up call for 4:15am which didn't happen. The ugly: All of my silverware needed to be re washed and I'm absolutely certain that the first bowl was not washed but licked clean. Literally. Last night small children moved in above me and were quite noisy for a long time and management does not care at all about my concerns.

Checked in. Front desk super friendly. Got upgraded to two bedroom suite. We had stayed here before several years ago and enjoyed our stay. Entered our room and immediately smelled the remnants of a once smoking room. Carpets stained, furniture worn and a box of half-eaten donuts under one of the beds. The 2nd floor room overlooked the rooftop complete with the outside lighting shining in our window and drapes that would not close all the way. Add loud upstairs neighbors and the stay was awful. Daily staff seemed very friendly but with as quickly run-down nature of this hotel speaks of management problems. Platinum Members so we are familiar w Marriott and Residence Inn standards. This hotel does not cut it. Will not be returning.

Not sure who made out with the location of this property...honestly a pitching wedge to I-40, with a good swing you might clear it! I average 115 nights per year, have weeded out the "will not go back there again" properties and will add this location to the list. The footprint of this property is completely backwards...why not have the parking lot closer to I-40 rather than the property...some farmer made a bundle and a sight engineer should be fired. Even with ear plugs and the a/c on 60 the noise of I-40 is like a NASCAR race. To add to the enlightenment the room was very experienced--carpet stains and the bed appeared to be on springs from grandmas attic. Every time I rolled over to adjust a pillow over my head, the sound of the mattress/box springs was crunching. The next morning i asked the front desk attendant if she receives complaints about noise and the look on her face was so defeating, closed her eyes and shook her head in a positive motion and said, "I am so sorry, yes that is something we hear a lot." Her body actions were much more powerful than the words spoken. Good luck Marriott--you're gonna need it for the future of this property.

This hotel was very disappointing. I stay at RI because they offer the 2 bdrm suite option. Upon checking into our room, we discovered it had not been prepared for guests very well. No kitchen washcloth, dishtab, soap. Obvious food debris on floor, dirty pan in stove. Items left from previous occupant (humidifier, dirty socks, etc) No trash bags in cans, no sheets for fold out sofa. Also, the toilet was cracked and loose. During our three night stay, we played a game to see which parts of the suite housekeeping would attend to - it was different everyday. No vacuuming inspite of obvious food crumbs on floor. Trash bags arrived on day three, however soaps and TOILET PAPER (discovered upon need) did not. The furnishings have been left in a state of unsightly disrepair. Severely stained carpets and walls, broken furniture cracked and peeling. Ashley, Will, and Latoya were very helpful upon check in and check out. Jaucana and another young man kept the breakfast well stocked and tidy. Jaucana was especially attentive to guest needs. Overall, I see Marriot ignoring Resident Inns upkeep. I will look to the Homewood Suites which also offer 2 bedroom suites in the future.

126 Old Medina Xing Jackson TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Residence Inn Jackson places you within a 10-minute drive of Old Hickory Mall and Casey Jones Village. This 92-room, 3-star hotel has free breakfast, an indoor pool, and free in-room WiFi. West Tennessee Healthcare Sportsplex is also close to this Jackson hotel.


Dining

Free buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 92 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Sofa beds, coffee makers, and phones are also standard.


Property features

Guests of Residence Inn Jackson have access to an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. Additional amenities include free WiFi in public areas, a meeting room, and coffee/tea in a common area.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 3

Suite, 2 Bedrooms

King 2 | Full 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 266 reviews