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Residence Inn By Marriott Houston Greenspoint

3.0 out of 5.0

Recent guest reviews

Terrible service we got stuck in Houston due to weather. Called residence Inn and waited more than an hour for the shuttle after we were told 20 minutes by Mauricio. Everytime he said 10 more minutes. Advice to management: don't promise what you can't provide

Liked it but the kitchen needs a bit of a renewal. Good appliances, great staff. Old elevator. The family suite (two- bedroom, two bathrooms) does have a fireplace though at the time of our visit they had them all out of service. Decent breakfast. Marriott is still a good brand.

We chose this hotel because of its proximity to the airport and my best friend's home. We had a studio type room with a kitchenette. The room space was ok for the price we paid but I just think that everything was squeezed into a small space. I think I was comparing it with other Residence Inn properties we have stayed at. If you're in Houston for only a night or two. This place would suffice. It's still some driving distance to a few restaurants but there's a Jack In The Box right next to the hotel if you're too lazy to drive somewhere else. Service wise, the reception staff were ok and are able to answer questions immediately. It would be fair to say that they are prompt in responding to guest requests. There's a cut off time for room cleaning that you need to be mindful of so if you have requests, make sure you have them done before housekeeping heads out. Would I recommend it to other people? Yes! But then again only if you just plan to sleep in it and not to chill out or relax.

We stayed here last night on our way to Galveston for a cruise. We selected this hotel because of its close proximity to the airport, free airport shuttle, the two bedroom suite option, and the 24-hour pool. When we arrived in Houston the shuttle was quick to come, about 20 minutes. A quick drive to the hotel. Check in was painless. The hotel seems old and beginning to show signs of age and wear. The rooms are clean-ish, but smell like old cooking. Clean linens on old beds. Nice TVs. Lots of street and airport background noise. We were told that the pool was closed, so not 24-hours after all, which was disappointing after a long day of travel with our kids. The breakfast was nice. Lots to choose from. The pool area is dirty. The water in the pool is rimmed with a layer of hair and scum. I stepped on a toenail on the deck. It's a small pool that would only require a small amount of daily attention to ensure it's clean and sparkling, but it is clearly neglected. The ventilation fan makes ab workout ear splitting noise in the pool room so even to sit and watch the kids swim in the swamp isn't enjoyable. This hotel is overall ok, but because of the disappointing little details and so many other hotel options in the area, I probably wouldn't return.

I recently stayed here for two nights for business. Location wise it's about 10 minutes via free shuttle that the hotel provides. The hotel is in an area that there isn't much around. Despite this I still give it full marks and here is why. Service!!! The hotel has a second shuttle (the local shuttle) that will take you anywhere within a 5 mile radius. This includes a bunch of different restaurants, a mall, movie theater, etc. the staff is super helpful and I feel goes above and beyond in trying to make your stay perfect. The room has a fully equipped kitchen and was nice to just relax in. Bed is very comfortable. Next time I have business in the same area this is where I will stay!!

Note to management: train your cleaning staff and maintenance. The list is long and I really wouldn't know where to begin. I have never written a review on Trip Advisor and actually just signed up to leave one just for this Marriott. We won't be returning, you are giving the Marriott chain a bad name.

We flew in and called for the airport shuttle to pick us up on Super Bowl weekend. The shuttle arrived quite promptly considering all of the traffic. When we arrived for check-in the front desk attendants were very friendly and full of information. We were able to arrange for our shuttle in the morning with them also. They helped us located a place to get some late night food delivered. They even had a little snack shop where you could by some stuff too. Our room was a nice suite with a little kitchenette, sitting area and king size bed(so comfy). The room was spacious and clean. You could hear the hum of the interstate but we were so tired after a day of traveling that we barely noticed. There was a complimentary breakfast in the morning which had a good variety and was pretty tasty. We go the hotel shuttle back to the airport which is a nice feature. They only problem with that was that the shuttle goes back and forth between this hotel and the Marriott next door. A guy from the Marriott was late for the shuttle and although we had just left the parking lot we had to turn around to go back and get this guy. Even so, the driver was great and we arrived back at the airport to catch our cruise transfer to Galveston without a problem. We would probably stay here again if we were looking for a place close to the airport in the future.

My wife and I stayed here for an overnight layover. Most comfortable bed I have had in a hotel in a long while. Staff was very professional and accommodating. Shuttle was excellent and fast. Only reason for 4 star was noise factor of foot traffic above, and luckily the guests upstairs were not party animals.

Nice staff and spacious rooms. I was disappointed that the ice maker in my room didn't work and they don't have any public ice makers. There was also a bit of commotion on my floor around 4 am but seems like it was an isolated incident. There is an airport shuttle.

The staff goes the extra mile to make customers feel comfortable and well cared for and they are so genuine. I have been here for one month and really feel at home with the staff. From the girls out front Cynthia in the AM and Sandra in the PM, to Jeremy and Elvia, they are always sincere and courteous. The cleaning staff adds little touches that I appreciate. That is rare to have that many staff to be so sweet and kind. When I first arrived, I was recuperating from a broken ankle. They gave me ice every night to ice down my swollen ankle. Thank you ALL for making this one of my best business trips!!!

655 N Sam Houston Pkwy E Houston TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located 2 mi (3.2 km) from Greenspoint Mall, Residence Inn By Marriott Houston Greenspoint is within a 15-minute drive of Houston Police Department Museum. This 103-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Downtown Aquarium is also within a 20-minute drive of this Houston hotel.


Dining

Start your day off right with a free continental breakfast. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 103 air-conditioned accommodations feature kitchens and space to spread out with living rooms and dining areas. 23-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include fireplaces, sofa beds, and coffee makers.


Property features

Residence Inn By Marriott Houston Greenspoint features an indoor pool, an outdoor pool, and a fitness center. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Room options

Suite, 1 Bedroom

Queen 1 | Full 1 | Sleeps 4

Suite, 2 Bedrooms

Queen 2 | Full 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 81 reviews