Red Roof Inn & Suites Houston - Humble/IAH Airport2.5 out of 5.0
Recent guest reviews
Most friendly and helpful receptionist ever with great first impression of hotel. Couldn't have been more sweet, giving me directions to a function I was attending along with a helpful map. If nothing else had gone right with hotel this owners ensured I would have left with a good impression. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, great lighting and had camera everywhere so I felt safe staying here or even leaving my car and used an Uber. The room itself was well equipped and comfortable. I could go on but suffice it to say I was very pleased with my stay, and although short and sweet this time, I would definitely come back!!
We have stayed here 3 times in the last 6 weeks and have had a great experience each time. We have booked through Parksleepfly as well as direct with the property. The staff has been helpful and friendly. We have had several of the shuttle drivers both to IAH and back with no issue whatsoever. Our room has been immaculate each time. Many other properties could take lessons on how to clean. We will make this our go to property any time that we will be flying from IAH. Also the parking is secure enough that we have no qualms leaving our vehicle during our trips. The price can't be beat.
I stayed for 3 nights and could not be any happier! The shuttle pick up from the airport was quick and the check-in process was fast and easy. The staff welcomed me with open arms, asked me how my day was going and that if I needed anything do not hesitate to ask. They suggested a wide variety of restaurants and there is a mall in walking distance. The rooms were spotless and very spacious. Wifi is a must for me as I'm sure it is for most people and the speed was fast! I recommend anybody travelling from the airport or even just driving to stay here, all around great property! Thank you so much Red Roof Inn! Mike
Got there in wee hours of the morning room great beds very cozy Even though shuttle services to Airport were scheduled to start at 5am they arranged to have us at the terminal at 4:00 am Left car parked for 8 days and everything was just as we left it upon return at midnight manager let us have same room as before left at 10 am next and will stay at this location again if the need arises THANK YOU SHUTTLE DRIVER AND MANAGERIAL STAFF
The location is fine, quality of the room reflects the price. You can't expect the greatest rooms for $70. But for our situation we were told there would be a shuttle to the airport from here. The day we have to leave, there is no shuttle, so they get us a taxi and pay for it, it's fine. When we get back it's "sorry no shuttle, get a taxi, you pay for it." We are tired and we want to get home and this is what the rude man tells us. It isn't their problem. It is your problem if you advertise an airport shuttle and there is none. On top of all that he is very rude about it. So stay here if you're on a budget, but do not count on any airport shuttle. Good grief.
Arrived in Houston after transatlantic flight, phone hotel and they came to get us within 15 mins, arrived at hotel was greeted by friendly staff and shown to a really clean room, bed was and still is the most comfortable we have slept in , good breakfast and hotel management went out their way to help us, Thank you for a great 5 Night stay if every back in the area will stay again. Tom & Marlene
The hotel is transitioning in ownership/management and there are some growing pains - however we got what we needed and our car was in a good place for the week we were gone. The price is very hard to beat and we were dropped off right where we needed to be at the airport and called to be picked up and where picked up within about 25 minutes at the airport. There is construction going on in front of the hotel currently on the road and this contributes to difficulty figuring out that it is the right place as well as the fact that it has had a name change Continental Inn and Suites instead of Econo-lodge. Again what impressed me most was the ability to get off I-69 and drive into the hotel be able to sleep and leave the car there while we traveled and have it waiting when we come back for about $80.
First off, although all the website material identifies this as an Econolodge, all the signage calls it the Economy Inns and Suites... so we drove past it several times not knowing it was where we had reservations. We booked for both ends of a flight from Bush Airport and, unlike some other folks who have reviewed here, we had no trouble getting the shuttle to and from the airport... but they had no record of our reservation on our return (I had a printout), so we were lucky they had a vacancy. The room was OK, but the towels are small and scratchy, and the coffee in the room consisted of one cup (total) for two people. The air conditioner was ridiculously loud, but at least it worked. We couldn't get a receipt because the computer was down, but they promised to e-mail me one. They didn't. I've stayed in worse places, and the price is good, but it's worth another few bucks to stay someplace better run than this.
We arrived at 1am after traveling from Utah. We called twice to notify them that we were coming in late "no problem" we were told. We emptied out our van, walked to the sketchy outside lobby window and were told that he gave our room away 7 hours prior. We were flying out the next day for a week of relaxation that my daughter and I had planned for months. I asked to speak to the manager.. He refused. He did say "sorry what do you want me to do now?" WHAT! I was so tired, furious and starving. The area that this hotel is in is so sketchy. I asked if I could sleep in the car! "Sure!" This is not what human dignity and humanity is about. This is AMERICA not a third world country. The customer service was abominable. Stay away. I called the park and ride people and they refunded us our money right away. 🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸
We booked a room to stay, park and fly. We drove up, there were people sitting outside of rooms, hanging over the balcony shouting. Entering reception I was alarmed to see the whole front desk covered in glass. At check in, we were given the TV remote. We walked to our room, discussing whether we should go somewhere else. The room was ok, although the TV didn't work even after getting another remote. We decided to stay as we were there. The shuttle got us to the airport and picked us up at the end of our trip. Our car was as we left it, so I would say it's fine as a park, sleep and fly, but I'm not sure if I would stay for an extended time.
Reviews from Trip Advisor
28% of guests recommend this hotelTotal of 53 reviews