Candlewood Suites Houston Westchase/ Westheimer.2.5 out of 5.0
Recent guest reviews
perfect location for me... i work one block down the street. Nice rooms... clean.... nice layout. like the full kitchen with full size fridge. the gym has nice equipment..... I PARTICULARLY LIKE THIS LOCATION BECUASE I HAVE NEVER HAD MY TRUCK BROKE IN TO! I CAN NOT SAY THAT ABOUT OTHER LOCATIONS IN HOUSTON. but most importantly NICE FRIENDLY STAFF.... always accomadting!
We found the room a little dirty and found a bug in the restroom. We could hear the people next door, which tells me they could hear us too. Not a romantic setting under these circumstances. Will try another location next visit as this chain is usually very good.
I stayed at this hotel one time and I will never stay again. I checked in on 4/21 and checked out on 4/22. The clerk there took a long time to get to me so I could check in. Upon checking in my card was swiped as usual for a hold which is fine. The room was okay and the whole bathroom floor was wet. But I wanted to rest and not complain. I then checked out on Saturday morning and left for work. I check my account and I was being held $100.88 form this hotel. I called the hotel to ask why and they said that nothing was being held and that i was a no show at this hotel. I said check the cameras and you will see me at least three times on the front counter. I was furious because how could you say you don't have a hold when its mandatory to hold an amount. I was told to wait until Monday to contact a manager. I then contacted a manager on Monday and I was told there is nothing on my card. Magically the amount on my debit card clear and then another hold for $75.88 appeared. I will never stay here again and I will be calling cooperate and writing more reviews on other sites. DO not stay here. All they have been doing was giving me the run around. Just return my money. that is $176.76 for a hotel that I use priceline to pay for. Priceline already charged me for the room so why am I being charged again?
This place is always updated, clean and at a fair price. My sole complaint is that they change wifi passwords at midnight on Thursdays and if you check in on a Thursday they will not or maybe cannot give you the Friday password. On my last stay I needed to use the laptop at three am and called the front desk who gave me a password that did not work. When I called him back he said to use the old one which did.Who knows!
I stayed here for 2 months and the staff was absolutely wonderful, very accommodating, and the rooms are extremely nice. When I'm in the area this is the only place I will stay...wonderful experience!
Clean rooms, convenient location, friendly staff. Stay there often on business. Not to mention the free food and drink happy hour every Wednesday evening. I would highly suggest this hotel to anyone looking for a great value stay.
It was a comfy and welcoming suite. Visited there with 2 kids and everything was great. The night staff, Maaz, was very nice to help me finding grocery stores near the hotel. Affordable and good hotel. Will stay again.
I usually stay at the Candlewood right off of Beltway 8, just a few miles away, but booked this one by mistake. Boy, what a difference! I usually really like Candlewoods but my experience here was terrible. First, it's in a pretty poor neighborhood with horrid traffic. Second, it smells. The 1st floor smells like dogs pretty strongly. My room on the 3rd floor smelled bad as well. When I came down to request another room, the desk attendant was accommodating but condescending, stating "everyone has different sensitivities", as if it were me and not the room. My new room smelled just as bad so I decided to deal with it, as I was sure they would all be like that. Now for the absolute worst part: I was HARASSED by the cleaning staff BEFORE check out time even got there. I was trying to get ready for my bridal portraits, working on my hair and makeup, when I got a knock on the door from the cleaning staff wanting to clean my room. Check out isn't til 12pm and I said this. They left. At 11:50am they come back and knock insistently. I yell that I'm not ready to leave yet, it's not even check out. They continue to knock until I fling the door open. They ask me when I'm going to leave. I say that I'm still packing my things up, it's not even check out time yet. They ask again when I'm going to leave. They then wait outside my hotel room as I pack up, making me intensely uncomfortable. At noon I'm ready to walk out my door, but the cleaning staff is still standing outside my room, right at the door. EXTREMELY rude. I had to call the front desk because I did not feel comfortable at all with that. WORST experience ever. I stay at Candlewoods around the US and I have never been treated so poorly.
I stayed at this hotel for business. I selected it for the features, like a stove, microwave, dishwasher and refrigerator. When I checked in, my room had several small problems. 1. Bulletin fell off the wall, 2. Phone would not dial, and 3. The clock radio was not working properly. I complained to the hotel staff and they kindly switched me to a new room. My second room, had less problems, but still needed a little maintenance, for example the faucets would not produce hot water easily. I later discovered the following general problems, not all dryers were not working, and the whirlpool temperature was luke warm, at best. On a positive note, the exercise room was useful and modern. There was a dinner on Wednesday evening for the guests-a nice extra. This hotel was clean, safe and offers a more than most chains, yet, it needs some maintenance. If the management can fix these small problems, then I would rate this hotel as a 5 out of 5.
This place was a great home away from home and pet friendly! Cleanliness and the friendly Front Desk staff was the best you could ask for. I was very pleased with my room as it had a kitchenette and I slept very comfortably. On Wednesday they have a social for the guest where they cater in food and drinks to show guest appreciation. Also, the hotel is located in a good centralized area in Houston, lots of restaurants and shopping close by. I will definitely return to this location. Keep up the good work!
Reviews from Trip Advisor
35% of guests recommend this hotelTotal of 30 reviews