Checking in was horrific, the lady did not even give an ounce of direction to our rooms. We walked around the entire SMELLY hotel with lots of luggage with no sense of direction. We had to find our way back to the lobby to ask her and was told “there’s stairs down there” as she giggled like it was funny…WOW. Next, the halls smell like cat or dog urine. As many people we seen just sitting outside on the ground, it may have been human urine as well. I would not recommend, not even if you’re homeless and this is the last resort!!!!
The key of the room kept giving problems to get inside the room. Lobby was dirty
Shuttle limited and no breakfast as advertised not good for families
Location wasn’t good.....NOTHING nearby for restaurants or even a convenience store. Room was very spacious and pool looked nice but didn’t have time to use it.
Super clean and the rooms were huge and allowed me to feel like home.
The staff in the hotel is very helpful, amazing people!
The hotel only had two floors, so maybe there is no need for an elevator? Heavy travelers beware. The room is very spacious, although i would opt for an additional sitting chair.
Very friendly and accommodated an early check in for me
Located in Northside, Red Roof Inn PLUS+ & Suites Houston - IAH Airport SW is 1.2 mi (2 km) from Greenspoint Mall and within a 10-minute drive of Zuma Fun Center North Houston. This 150-room hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.
Satisfy your hunger from the comfort of your room with room service.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls are also standard.
At Red Roof Inn PLUS+ & Suites Houston - IAH Airport SW, guests enjoy an indoor pool, an outdoor pool, and free WiFi in public areas. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities.
Checking in was horrific, the lady did not even give an ounce of direction to our rooms. We walked around the entire SMELLY hotel with lots of luggage with no sense of direction. We had to find our way back to the lobby to ask her and was told “there’s stairs down there” as she giggled like it was funny…WOW. Next, the halls smell like cat or dog urine. As many people we seen just sitting outside on the ground, it may have been human urine as well. I would not recommend, not even if you’re homeless and this is the last resort!!!!
The key of the room kept giving problems to get inside the room. Lobby was dirty
Dear Francisco, Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. Therefore, we will share your issue regarding the keys and cleanliness with the concerned team for improvements. Hope you will give us another opportunity to provide you with a better stay.
Shuttle limited and no breakfast as advertised not good for families
Hi Percy, We are so sorry to learn about the encounters you had regarding the shuttle and breakfast during your recent stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.
Location wasn’t good.....NOTHING nearby for restaurants or even a convenience store. Room was very spacious and pool looked nice but didn’t have time to use it.
Hello, Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team. We are looking forward to serving you again on your future travels.
Super clean and the rooms were huge and allowed me to feel like home.
The staff in the hotel is very helpful, amazing people!
We apologize for your inconvenience, We will definitely take the preventive actions, to make your future stay convenient.