Holiday Inn Express Hotel & Suites Ft Myers East- The Forum2.5 out of 5.0
Recent guest reviews
We evacuated to this hotel on Friday before Irma hit on Saturday and stayed until it was safe to leave on Monday afternoon. The hotel staff took great care of us and safety was a prime concern. There several room to room safety checks and some staff even went home to get their families so they could stay round the clock to protect the hotel guests. There are always going to be complainers, but I cannot say anything bad about the hotels efforts to care for us. We had hot breakfasts each day. There was a limited amount of food available on Monday, but most guests brought their own supplies and shared if others needed food. The only dificulty was when the power went out, but it was a hurricane! With flashlights we were fine. I cannot thank the staff enough for their time, effort and personal care that they gave during this time. We live here and probably will not need to return - hopefully- but if the time comes we will be back!
I fully realize that when you check into a hotel with a major hurricane about to arrive, you are likely to face challenges. Upon arrival, we received written information on the possible lack of power etc. due to Irma closing in on Southwest Florida. We were housed on the 5th floor in a handicapped suite although we are not handicapped. Initially, we were glad to find shelter out of a flood zone. We did ask to be on a lower floor but we were told no rooms were available on lower levels. We weathered the storm with loss of power around 9:30 AM on Monday, 9/11/17. There went the elevator and lighting . We did bring battery operated lanterns, so we did have lights. All guests were told they had to be in their rooms at 4 PM and that staff would alert you room by room when you could leave your room. No reason was provided for this. They did knock on each room and ask if you were OK after 6 PM. I remember seeing the emergency lighting system in the halls initially. This helped to navigate the halls and stairs but that system went down leaving total darkness in the halls and stairwells.You could not see your hand in front of your face. We could not leave as access to our house was flooded. We had to stay until Wednesday 9/13/17. We had no working water, housekeeping, clean laundry or trash removal for the entire stay. The heat became increasingly uncomfortable. By the time we could leave early AM on 9/13, we were soaking in sweat. We had to carry our pets and all belongings down 5 flights of stairs holding on to flashlights. What I could not understand is on Tuesday AM following the storm, many left. The hotel had no power, no emergency back up lighting and the fire alarm system failed when the emergency back up lighting went down. We had no water on our level. I assume this was due to lack of water pressure as guests on lower floors had some water. The ladies room on the lobby level had a very large drum filled with pool water for use in flushing that toilet so not sure how lower level guests had water pressure. We luckily filled our tub with water the day of the storm and used that to flush the toilets. Otherwise, the toilet tank did not fill up and you could not flush the toilet. Yet the hotel continued to allow guests to register arriving guests. They did tell them no power, but no water or working fire alarms? Why not allow those already housed to leave and fix the failed back up systems before accepting new guests? Again, I understand you take a risk in many "shelters" during a storm. What I do not understand is why after the worst of the storm conditions passed and the hotel was without water pressure for flushing toilets (forget washing up), ability to clean rooms well, no clean laundry, no fire alarm system, no emergency lighting, darkened stairwells and hallways they allowed new registrations. The last night we were there, I noticed a ground level door wedged open that was not in view of the few staff who were working. Anyone could enter that door and go to any floor. The staff said they had someone patrolling the door. That was not realistic- I did see the door closed the following morning. I have experienced many storms but have never witnessed the conditions at this hotel post storm. I hope my comments help the management of this hotel to ensure stronger back up emergency systems and see what the guest experienced. Some of these breakdowns should not have happened. I also know that we will carefully evaluate a hotel's ability to maintain essential services during a major weather or crisis event.
This really is a convenient location, which is very important. But the hotel is very tired, and really needs some deep cleaning. The carpeting everywhere looks grungy - in the room and all the common areas. Our bathroom floor was sticky - I never went in there barefoot - unless I had put a towel down first. One of our towels looked like it had been used and never laundered. There is no safe in the room. But there are some pluses - and hopefully the hotel will take care of the negatives soon. It was very quiet. The room is quite large - includes a good sized desk and also a seating area. Wifi and breakfast were included. There's a refrigerator and microwave. The staff were very welcoming.
We were there for a Friday night and left on Saturday morning. The check in was quick and simple and the person at the desk was friendly. The room was large and had a small seating area. They offered a refrigerator and a microwave, but no safe. The bathroom was large and well appointed, although the shower fixtures were old and in need of repair. The room was not clean. The floor in the bathroom was sticky and if any drops of water fell on the floor it turned to dirty water. The carpeting was not clean in the room. The stay included breakfast. Maybe because the hotel was not very busy they did not offer the full breakfast that is normally offered. The location was good and the price was competitive.
This hotel is located perfectly! Major stores and restaurants in walking distance! Not only is it located in a convenient place but the rooms and service are great as well. Rooms are clean and comfortable! The staff is friendly and attentive! Highly recommend this hotel if you are in the Fort Myers, FL area 😊
I recently stayed at the express while visiting some friends. I have to say it was probably one of the best hotel stays I've ever had. Everyone from the front desk to housekeeping greeted me with a smile and willingness to help.
I travel a lot for business. This is my favorite hotel to stay. The customer service is outstanding. The Manager Alexa emphasizes excellent customer service. her lead by example management style cant be beat. Her servant leadership is apparent and her entire staff follows her example. Well done Holiday Inn at The Forum!
I have been in this hotel many times and I have never been disappointed because the rooms are very clean and the staff is great. The location is perfect and it is very close to the airport and the downtown.
We like to stay at Holiday Inns, they are pretty predictable. We stayed a week in the Holiday Inn on Forum Blvd, in Fort Myers FL, it was conveniently located to many attractions we wanted to visit. The hotel is a little older and could use an update, but it was very clean, the staff was great and made many recommendations.
We went to Fort Myers to watch a grandson play baseball, this location very close to all types of restaurants, shopping, the ball fields. Clean rooms, good selection on breakfast, entire staff very friendly.
Reviews from Trip Advisor
94% of guests recommend this hotelTotal of 535 reviews