Check in was a nightmare. Lines are long, rooms are not available until 6 or 7 pm. Our room, the floor was still dirty, the whole floor wreaked of pot, the hours for pool/spa say they close at 10 so we skipped going only to see people out there at midnight still. I won't stay again or recommend. Also, 14th floor railings are super loose. Avoid this place!

our room was right on a busy corner overlooking a trash compactor. The thing that was ,most disappointing is that the rooms facing the pool only have one large window that faces directly onto a walkway so either you have privacy or no window.

Check in was TERRIBLE! we checked in a little after 4pm and the rooms weren't ready even though I have booked and paid months in advance. How do we freshen up to go have dinner and check out Orlando?! We finally got a room after 7pm. Once we got back to the hotel it was too late to sit in the hot tub. Frustrating to pay the resort fees and not get to use any of the resort. The hallways and corners smelled so strong of marijuana and even our rooms smelled of it!! I would almost bet that is why the rooms don't get done in a timely manner?!? Use the bathroom and there is dried vomit all over the outside of the toilet... disgusting! The laminate floor was so dirty that when we showered the water in the tub was black from our feet. We had to be up at 4:30am for a flight and was calling the office after 1:30am to have them shut down the party in the room next door. Kids screaming, TV blasting, adults loud and obnoxious. I will never visit this resort again nor will I recommend it!

Room had a non stop mechanical noise. No restaurant, bars and pool were shut down by 10 on a Saturday. Took way to long to check in, be warned...deposit money is not available from your account as though it was not there until a week after you leave

Looks like the hotel was renovated. Nice staff, close to everything

Hallway very loud, ac auper loud, they didn’t replace tissues or soap They didn’t clean sink

We waited over 2 hours to get out room. Once we went into the room the bed was full of stains. The room was also an adjoining room in which the door was not fully closed. We called immediately regarding our concerns and the need for fresh sheets. No one showed up. We checked out immediately requesting our money back. They told us to contact the company we booked through for our money.

The shower was awful, something in the bathtub smelled really bad, they shouldn’t rent rooms with restrooms like that. It was a really bad experience.

Check in was confusing said we didn’t have reservations t with confirmation had to stand there for a manager many people had “issues”. Our room was never cleaned I complained got hotel fees credited and had to ask for breakfast vouchers I paid for in reservation since I was told not included when it said amenities included

The place was a total disaster. Do you ever expect to get to the hotel, go to your room, and for you key not to work? Well, things like this can happen. But for it not to ever work in your entire stay? That is not acceptable. This is what happen to me during the stay in the "Resort". I had to walk every time to the lobby to get someone to open the door for me. They had big issue where keys weren't open. The manager had to make Master keys at the last day because normal keys weren't opening. Now at this point I don't even feel safe. Master keys for everyone? That means anyone that has this problem can access my room? It was really a joke. The walk was at least a 8 minute walk every time to the lobby. It was a horrible experience. I wouldn't stay at this hotel again or recommend it. Get your money worth somewhere else.

This hotel is old, The reception and guest area seem to be new, but the room buildings are a remodel gone wrong. The room right next to us was noisy and we couldn't rest. Breakfast is for 2 people. You will need to pay separately for any extra ones and it will not be in the same area as the breakfast included.

Great hotel! Clean, friendly staff and amazing for the price!

Nice hotel. Great shuttle to attractions .. the room was very nice

Great great great great great great and great great

Overall I am very please with my room and this hotel. My two queen room was huge! Had a fridge and microwave! It was about a 17min walk from cafe du monde. Pretty easy to get to and from

Dissatisfied with check-in staff. Lines are always too long. Had to wait next day to change room due to toilet/shower not working. Very inconvenient to have to use lobby restroom considered we even upgraded to better room. Please upgrade guest bathroom and amenities.

Only stayed one night. Tv was hard to navigate. Has to go channel to channel and the guide didn’t match the actual cable channels. Bottom of bathroom door was bad because of water damage from shower. Walls very thin, you could hear everyone around you.