Check in was quick enough with a cast member guiding people to the correct check in lines. All in all, it took about 15 minutes to complete check in and we were able to go to our room by 1pm. We stayed in a cars family suite in bldg 2 with our teens and one of their friends. I was pleasantly surprised that the kids all loved the themed rooms and the grounds despite their ages. The room was very clean and was well designed with 2 full baths, a small kitchenette and bedding that accommodated 3 adults and 3 teens. At ck in we were given the choice to opt out of daily cleaning in exchange for a $20 gift card. Since we could still request towels and have garbage collected, we chose the gift card for our 3 day stay. The cars pool stayed open until 10pm while the main pool was open until midnight. Bldg 2 was a 5 min walk to the buses and to the onsite restaurant. Initially we had an issue with our magic bands not opening the room door but luckily one of the kid's bands was working. After going for a swim we went to the front desk where a manager reprogrammed them and even came back to the room with us to make sure they worked. It was kind gestures like these throughout our stay that helped make any minor issues not a big deal. We all enjoyed our stay and I would definitely recommend cars bldg 2 and Art of Animation again!

Small room, but extremely clean! No complaints! The "housekeeping service" went above and beyond.

Love staying at Art of Animation because of the family suites. We like the sleeping space and the two bathrooms.

We had a nice, comfortable room with a lovely view of the lake. My 5 year old loved the theming of the room and really, the entire resort! Almost everyone on staff at the resort was super friendly and helpful. Art of Animation has a great food court with food that suits all sorts of palates. They even have a heated pool onsite (Mermaid pool). We really only had one problem the entire time and that was a blanket shortage. It took several calls, one trip to the main hall, and one note but we did finally get it solved. Other than that, our stay was incredible!

This hotel is a value resort equivalent. Noisy, pull out couch very uncomfortable in the suites. Not worth the price.

We had a great experience. Place was clean and fairly comfortable. We had a short walk to the pool and quick service restaurant. We stayed in the cars building three. We walked around frequently. It was a great relaxing experience.

my mermaid art of animation hotel room was little far to lobby (you can walk from lobby to hotel room )and food court, mermaid building was number 8 try to find lower number like 4 or 5 which would be very close to free bus stop and hotel lobby and food court .

I was lied to about the care of my luggage even after I tried on many times to confirm that it would be delivered to my departing plane,

Loved the suites, lots of room , great theming, paradise for families

Family of 4, stayed at the little mermaid room. Always clean, helpful staff. Loved the two pools available to the family. Would highly recommend and will use in the future. Room was also kept cool.

Decent prices. Great decor throughout resort where kids can take pics with favorite charcters. The food court option is decent. The staff was helpful. My problem was that our room was not cleaned properly. Our shower liner had mold on it, so it was there from last guests... gross!!! I know this for a fact because there was a hair band around the hook of the liner, which was not mine. I had to give my sons showers instead of baths because I refused to let them sit in the tub. We also found another child's sock near the edge of the bed, so it the floor was cleaned well in between guests either. Poor maid service in the little mermaid area on the lakeside.

Busses to and from the parks is super easy.dint bother renting a car.

My kids were in awe! We had a small glitch with the room when checking in, but staff immediately upgraded us to a family suite right by the pool. The staff was professional and friendly. The kids loved their special beds and we loved our private room! Each day when we returned it the room it was as clean as the first day we came in. The kids loved the arcade and the pool. The cafeteria was, of course, fairly pricey (we didn't do the dinner plan), but there were plenty of choices. The breakfast was especially delicious, complete with fresh berries.

The little mermaid rooms are very cute for girls. My overall experience was awesome, complimentary shuttles to all of Disney property all day will definitely stay there again.

The hotel is a great value. However, Disney makes it apparent you are at a budget solution.

Loved having two full bathrooms. The small kitchenette was nice. Even stocked with paper plates, bowls, silverware and a can opener. Our magic bands did not open our door. Had to wait 15 minutes for front desk to let us in. After a long rainy day at the park, this was very disappointing and I feel the management did not apologize enough. A small gesture like a free pastry in the food court or a fast pass certificate would have went a long way!!!

Friendly staff, well kept resort, very whimsical grounds... great for kids.

AOA is a neat hotel that really is the equivalent of a value resort, but they charge more for it. I would pick AOA over the value resorts any day. I stayed at the All Stars and pop century on many occasions, but after my last trip in October I decided no more. I upped my game and choose AOA this past trip because it is newer and less worn then the All Stars. I was upset because on my last day (I stayed there 3 times in December) I did not get the text to let me know my room was ready (and where it was). It was extremely inconvenient as I had to show up at the hotel and wait in line 30 minutes to get my room # and then wasn't really explained why I didn't get a text or an apology. The hotel has awesome decor and it's neat to see the entire property. Since I didn't want to pay the price of the suites, I got the mermaid rooms. Beware, these rooms are far from civilization. To eat breakfast, I drove to the main building (I considered it far). The rooms are cute, but if I was to stay there and money wasn't a issue I would definitely stay at the buildings that are considered suites because they are close to the main pool and the main building. The suites (closer rooms to the main building) are enclosed whereas the mermaid rooms are outdoor rooms (the steps to get to your room is outside unlike the non mermaid rooms which are inside a building). Overall, AOA is a good choice. Bathrooms are a little on the small and dark side. The cafeteria is great and not badly priced.

Very nice for a value resort. Pretty comfortable and very clean for a low price and all the benefits of staying at a Disney resort.