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Walt Disney World Swan

4.0 star property

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Photo gallery for Walt Disney World Swan

Exterior
Bar (on property)
Outdoor dining
Spa
Outdoor pool, open 6:00 AM to 11:00 PM, cabanas (surcharge)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1200 Epcot Resort Blvd, Lake Buena Vista, FL, 32830
  • Place, Walt Disney World® Resort
    ‪1 min walk‬
  • Place, Disney's Hollywood Studios®
    ‪9 min walk‬
  • Place, Epcot®
    ‪20 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪31 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds

9.2 out of 10
Wonderful
(241 reviews)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Resort View

8.6 out of 10
Excellent
(57 reviews)
  • Resort view
  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Resort View (Balcony)

Deluxe Room, 1 King Bed, Resort View (Balcony) | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Resort View (Balcony)

9.0 out of 10
Wonderful
(57 reviews)
  • Resort view
  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(28 reviews)
  • Resort view
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(85 reviews)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Resort View (Balcony)

Deluxe Room, 2 Queen Beds, Resort View (Balcony) | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Resort View (Balcony)

8.8 out of 10
Excellent
(95 reviews)
  • Resort view
  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • Resort view
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Smoking, Resort View

Room, 1 King Bed, Smoking, Resort View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Smoking, Resort View

9.4 out of 10
Exceptional
(34 reviews)
  • Resort view
  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds

  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

7.0 out of 10
Good
(2 reviews)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.6 out of 10
Excellent
(4 reviews)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Lake Buena Vista

Located in Bay Lake within a mile (2 km) of Disney's Hollywood Studios®, Walt Disney World Swan is within a few miles (5 km) of other popular sights such as Epcot®. This 4-star resort has 758 guestrooms and offers conveniences like a restaurant, a private beach, and an outdoor pool. It's connected to the convention center in central Lake Buena Vista and also close to Disney's Animal Kingdom® Theme Park and Disney Springs™.
View more Resorts in OrlandoOpens in a new window

What's nearby

  • Walt Disney World® Resort - 1 min walk - 0.0 miles
  • Disney's Fantasia Gardens Miniature Golf Course - 3 min walk - 0.2 miles
  • Disney's Hollywood Studios® - 9 min walk - 0.5 miles
  • Epcot® - 20 min walk - 1.1 miles
  • Disney's Blizzard Beach Water Park - 3 min drive - 1.5 miles

Getting around

  • Orlando Station - 24 min drive
  • Orlando Intl. Airport (MCO) - 34 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪Les Halles Boulangerie Patisserie - ‬4 min drive
  • ‪Cape May Cafe - ‬19 min walk
  • ‪Tangierine Café - ‬4 min drive
  • ‪La Creperie de Paris - ‬4 min drive

About this property

Walt Disney World Swan

At Walt Disney World Swan, guests enjoy a private beach, karaoke, and an outdoor pool. Parking is available for USD 42.60 per night (USD 64.97 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach resort include a children's pool, a gym, and 3 hot tubs.
49-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Coffee makers, safes, and phones are also standard. Housekeeping is available on request.
A private beach and a health club are featured at the resort. 3 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Walt Disney World Dolphin
Bay Lake
  • On private beach
  • Pool
  • Spa
  • Kids pool
9.0 out of 10, Wonderful, 4,138 reviews
$211 nightly
The price is $238
May 7 - May 8
Total with taxes and fees
Walt Disney World Dolphin

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Limo/town car service
  • Self parking on site (USD 42.60 per night; includes in/out privileges)
  • Valet parking on site (USD 64.97 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 7 to 22 for adults and USD 7 to 22 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Garden Grove
  • Il Mulino Trattoria
  • Java Bar
  • Kimonos

Things to do

  • 18-hole adjacent golf course
  • 3 hot tubs
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Evening entertainment
  • Games
  • Golf caddies
  • Golf carts
  • Health club
  • Karaoke
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business center
  • Computer station
  • Conference center (47,639 square feet of space)

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (80 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 39.38 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 56.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 7 to 22 for adults, and USD 7 to 22 for children
  • Self parking fee: USD 42.60 per night (in/out privileges)
  • Valet parking fee: USD 64.97 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 39.38 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Swan Hotel
Swan Walt Disney World
Walt Disney World Swan
Walt Disney World Swan Hotel
Walt Disney World Swan Resort
Swan Resort
Walt Disney World Swan Resort Lake Buena Vista
Walt Disney World Swan Lake Buena Vista
Walt Disney World Swan Buena
Walt Disney World Swan Resort
Walt Disney World Swan Lake Buena Vista
Walt Disney World Swan Resort Lake Buena Vista

Frequently asked questions

Are free cancellation options available at Walt Disney World Swan?

Walt Disney World Swan provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Walt Disney World Swan?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Walt Disney World Swan on Apr 23, 2026 start from $238, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Walt Disney World Swan?

This resort is situated in Bay Lake within a short 5-minute walk of Walt Disney World® Resort and also 19 minutes on foot from Disney's Hollywood Studios®. You'll also find Epcot® and Disney Springs™ within a short drive.

Is there parking available at Walt Disney World Swan?

Yes, valet parking is offered for USD 64.97 per night with in/out privileges. Accessible parking is also available for guests.

Does Walt Disney World Swan feature a casino?

No, Walt Disney World Swan doesn't have a casino.

Is there an indoor pool at Walt Disney World Swan?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and 3 hot tubs. Guests have pool access between 6:00 AM and 11:00 PM.

What will couples enjoy most about a stay at Walt Disney World Swan?

This lakeside resort offers plenty of amenities for couples including a private beach, a beach bar, and an outdoor pool.

Does Walt Disney World Swan have a hot tub?

Yes, this resort has 3 spa tubs.

Does Walt Disney World Swan have a restaurant that serves breakfast?

Yes, Walt Disney World Swan serves a cooked-to-order breakfast for a surcharge each morning at Il Mulino Trattoria.

Does Walt Disney World Swan allow pets to stay free of charge?

No, pets aren't allowed at Walt Disney World Swan though service animals are welcome.

Does Walt Disney World Swan have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Walt Disney World Swan?

The closest major airport to Walt Disney World Swan is Kissimmee, FL (ISM-Kissimmee Gateway), which is 14.3 mi away (31 minutes by car). Another top airport is Orlando Intl. Airport (MCO), which is located 21.4 mi away (34-minute drive).

Are there rooms with balconies that I can book at Walt Disney World Swan?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy lake or resort views.

Does Walt Disney World Swan have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Walt Disney World Swan.

Walt Disney World Swan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1541 out of 2073 reviews
Rating 8 - Good. 291 out of 2073 reviews
Rating 6 - Okay. 138 out of 2073 reviews
Rating 4 - Poor. 59 out of 2073 reviews
Rating 2 - Terrible. 44 out of 2073 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Arianne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay as usual. We are central Florida locals and frequently stay here when doing a weekend at Disney. Convenient location, several great restaurants on property, and room is comfortable.
Stayed 2 nights in Jan 2026

10/10 Excellent

KEITA

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2025

10/10 Excellent

Roberto

Stayed 1 night in Jan 2026

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean room, convenient water taxis to the parks, and fantastic connection to the Boardwalk.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service!
Stayed 6 nights in Dec 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a king bed room with a balcony which had a gorgeous view. Breakfast tasted fresh and bring good portion sizes.
Stayed 1 night in Jan 2026

6/10 Okay

Nina

Stayed 2 nights in Dec 2025

10/10 Excellent

James, lynn

Traveled with group
Liked: Cleanliness, property conditions & facilities
Love the swan and dolphin. Had a great check in. Rooms were nice and clean. Staff is very friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Annie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic ❤️❤️
Stayed 3 nights in Dec 2025

8/10 Good

Alexis

Stayed 2 nights in Dec 2025

2/10 Terrible

David

Stayed 3 nights in Dec 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the food options were just burgers, fries, chicken fingers, much like the theme park food. Even Il mullino was subpar, but it could be because we are coming from northern NJ where Italian food is generally very good. Boardwalk area was lively, but again the food was meh. We didn’t try the onsite Japanese restaurant tho. Pool with waterfall,swan boats, poolside mobile ordering, water slide, multiple hot tubs, s’mores on the beach, outdoor movie night were great. Rooms were very clean, and had everything we needed for two adults and two teens. It seemed to have been recently renovated. Location to Hollywood studios was good in that we could walk there 15min., or take the free friendship boats. Walking was actually faster usually, rather than wait. Epcot was walkable too, but it’s nice to sit down on a boat ride at end of a park day to rest our tired legs. Good location for Epcot and Hollywood studios.
Stayed 3 nights in Dec 2025

8/10 Good

Alexander

Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 4 nights in Dec 2025

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Check-in was quick and easy with a friendly and helpful front desk. Room was great (2 Queen beds and a balcony). Property is beautiful with many food options between the Swan and a quick walk to the Dolphin. The water taxi to Hollywood Studios was super convenient (also goes to Epcot). While this and the Dolphin are Marriott run you do get some of the Disney perks (1/2 hour early entrance, theme Park transportation) you do not get the Magic Band convenience of paying or using as a room. My husband and older kids appreciated that it wasn't Disney/kiddo themed (though I missed that a bit since I'm the Disney fan in the family). The bus to Disney Springs was very convenient and the driver was very nice. Overall highly recommend
Stayed 2 nights in Dec 2025

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2025

4/10 Poor

Almari

Stayed 1 night in Dec 2025

10/10 Excellent

Sandra D.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort! Very clean and convenient. Staff was top notch!
Stayed 3 nights in Dec 2025

2/10 Terrible

gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was ghetto.
Stayed 4 nights in Dec 2025

10/10 Excellent

David

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing!
Stayed 7 nights in Dec 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was outstanding, the staff so friendly and the elevators quick! My only concern is the gap between the hotel building and the balcony railing.
Stayed 2 nights in Dec 2025

2/10 Terrible

Wissam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing stay. The hotel feels outdated and significantly overpriced for the level of service provided. The check-in experience was extremely poor, with unprofessional and unhelpful staff and no sense of hospitality. Despite confirmed booking details and remarks, the room assigned did not match what was reserved. We were given a room that felt poorly maintained, uncomfortable, and below acceptable standards, which directly impacted our stay. Requests and concerns were not handled properly or with care. Cleanliness, comfort, and overall condition were below expectations, and service throughout felt disorganized and inattentive. Breakfast quality was poor, with limited options, subpar food, and slow service. This experience was well below a 3-star hotel standard, especially considering the price paid. We regret selecting this hotel and would not recommend it
Stayed 2 nights in Dec 2025

6/10 Okay

Rohan

Stayed 3 nights in Dec 2025

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time staying at the Swan, however, I’ve stayed at the Dolphin many times. I loved it just as much as I do the Dolphin, clean, perfect location and friendly staff!!
View from room 292
Stayed 2 nights in Dec 2025

10/10 Excellent

Migdaliah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was good
Stayed 2 nights in Dec 2025

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