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Universal's Cabana Bay Beach Resort

3.5 star property
Family-friendly hotel with 2 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Universal's Cabana Bay Beach Resort

Poolside Family Suite - Exterior Entry (Includes Early Park Admission*) | View from room
Property video
Lounge
Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*) | In-room safe, blackout drapes, iron/ironing board
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6550 Adventure Way, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal’s Volcano Bay
    ‪6 min walk‬
  • Place, Universal’s Islands of Adventure
    ‪9 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

8.6 out of 10
Excellent
(103 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite - Exterior Entry (Includes Early Park Admission*)

8.4 out of 10
Very good
(139 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Poolside Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Poolside Standard Room (Includes Early Park Admission*)

8.8 out of 10
Excellent
(197 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Standard Room (Includes Early Park Admission*)

8.8 out of 10
Excellent
(536 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

8.6 out of 10
Excellent
(52 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite - Interior Entry (Includes Early Park Admission*)

8.8 out of 10
Excellent
(60 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Volcano Bay View Standard Room (Includes Early Park Admission*)

View from room

Volcano Bay View Standard Room (Includes Early Park Admission*)

8.8 out of 10
Excellent
(166 reviews)
  • 300 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*)

Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*) | In-room safe, blackout drapes, iron/ironing board

Volcano Bay View 2-Bedroom Suite (Includes Early Park Admission*)

  • 772 sq ft
  • Park view
  • Sleeps 8
  • 1 Queen Bed and 2 Twin Beds

View all photos for Pool Side Standard Room

In-room safe, blackout drapes, iron/ironing board

Pool Side Standard Room

  • Sleeps 4

View all photos for Volcano Bay View Standard Room

In-room safe, blackout drapes, iron/ironing board

Volcano Bay View Standard Room

  • Sleeps 4

Family Suite – Exterior Entry

  • Sleeps 6

View all photos for Family Suite – Interior Entry

In-room safe, blackout drapes, iron/ironing board

Family Suite – Interior Entry

  • Sleeps 6

View all photos for Poolside Family Suite – Exterior Entry

In-room safe, blackout drapes, iron/ironing board

Poolside Family Suite – Exterior Entry

  • Sleeps 6

Poolside Family Suite – Interior Entry

  • Sleeps 6

View all photos for Volcano Bay View Two-Bedroom Suite

In-room safe, blackout drapes, iron/ironing board

Volcano Bay View Two-Bedroom Suite

  • Sleeps 8

View all photos for Family Suite, Bathtub (Mobility, Exterior Entry, Poolside) (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite, Bathtub (Mobility, Exterior Entry, Poolside) (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Family Suite, w / ADA tub - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Family Suite, w / ADA tub - Exterior Entry (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Poolside Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Poolside Standard Room, w/ADA tub (Includes Early Park Admission*)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Standard Room, w/ADA tub (Includes Early Park Admission*)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mobility Accessible Family Suite, w/ADA tub - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Family Suite, w/ADA tub - Interior Entry (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Volcano Bay View Standard Room, w/ADA tub (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Volcano Bay View Standard Room, w/ADA tub (Includes Early Park Admission*)

  • 300 sq ft
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hearing Accessible Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Poolside Family Suite - Exterior Entry (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Family Suite - Exterior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Family Suite - Exterior Entry (Includes Early Park Admission*)

8.8 out of 10
Excellent
(5 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Poolside Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Poolside Standard Room (Includes Early Park Admission*)

9.8 out of 10
Exceptional
(6 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hearing Accessible Standard Room (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Standard Room (Includes Early Park Admission*)

8.6 out of 10
Excellent
(72 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hearing Accessible Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Poolside Family Suite - Interior Entry (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Hearing Accessible Family Suite - Interior Entry (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Hearing Accessible Family Suite - Interior Entry (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Suite, Poolside (Mobility, Exterior Entry, Roll-in Shower) (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Family Suite, Poolside (Mobility, Exterior Entry, Roll-in Shower) (Includes Early Park Admission*)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Mobility Accessible Standard Room, w/roll-in shower (Includes Early Park Admission*)

In-room safe, blackout drapes, iron/ironing board

Mobility Accessible Standard Room, w/roll-in shower (Includes Early Park Admission*)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

Hearing Accessible Poolside Standard Room

  • Sleeps 4

Hearing Accessible Family Suite – Exterior Entry

  • Sleeps 6

Standard Room-Hearing Accessible

  • Sleeps 4

Hearing Accessible Poolside Family Suite – Exterior Entry

  • Sleeps 6

Mobility Accessible Poolside Standard Room, W/Ada Tub

  • Sleeps 4

Hearing Accessible Poolside Family Suite – Interior Entry

  • Sleeps 6

Two-Bedroom Suite with Water Park View (Includes Early Park Admission)

  • Sleeps 8

Standard Room

  • Sleeps 4

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About the neighborhood

Orlando

Located in Florida Center, Universal's Cabana Bay Beach Resort is within a 5-minute walk of Universal Orlando Resort and within 15 minutes of other popular attractions like Universal’s Volcano Bay. This 2200-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 miles
  • Universal’s Volcano Bay - 6 min walk - 0.4 miles
  • Universal’s Islands of Adventure - 9 min walk - 0.5 miles
  • Universal CityWalk - 9 min walk - 0.5 miles
  • Universal Studios Florida - 14 min walk - 0.8 miles

Getting around

  • Orlando Station - 11 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Bayliner Diner - ‬3 min walk
  • ‪Confisco Grille & Backwater Bar - ‬18 min walk
  • ‪Thunder Falls Terrace - ‬4 min drive
  • ‪Swizzle Lounge - ‬3 min walk
  • ‪The Three Broomsticks - ‬2 min drive

About this property

Universal's Cabana Bay Beach Resort

Family-friendly hotel with 2 restaurants and 2 outdoor pools
At Universal's Cabana Bay Beach Resort, guests enjoy 2 outdoor pools, a lazy river, and a gym. If you drive, self parking is USD 26 per night, and there's also a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include 2 hot tubs, free WiFi in public areas, and an arcade/game room.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a lazy river, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Jan 14 - Jan 15
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Covered self parking on site (USD 26 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 25 for adults and USD 5 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atomic Tonic
  • Bayliner Diner
  • Galaxy Bowl Restaurant
  • Hideaway Bar and Grille
  • Swizzle Lounge

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Early theme park entry
  • Gym
  • Heated pool
  • Lazy river
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Early theme park entry
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Cabana Bay Beach Resort TM & © 2025 UCF Hotel Venture II. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 25 for adults, and USD 5 to 20 for children
  • Covered self parking fee: USD 26 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cabana Bay Beach Resort
Cabana Bay Resort
Cabana Beach Bay
Cabana Resort
Universal's Cabana Bay
Universal's Cabana Bay Beach
Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort Hotel
Universal's Cabana Bay Beach Resort Hotel Orlando
Universal's Cabana Bay Beach Resort Orlando
Universal's Cabana Bay Beach Orlando

Frequently asked questions

Is a free cancellation option available at Universal's Cabana Bay Beach Resort?

Universal's Cabana Bay Beach Resort provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Universal's Cabana Bay Beach Resort?

As of Jan 7, 2026, prices found for a 1-night stay for 2 adults at Universal's Cabana Bay Beach Resort on Jan 13, 2026 start from $133.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Universal's Cabana Bay Beach Resort?

This hotel is situated in Florida Center within a 10-minute walk of Universal Orlando Resort and Universal’s Volcano Bay. You'll also find Universal’s Islands of Adventure and Universal CityWalk less than a mile away.

Is there parking available at Universal's Cabana Bay Beach Resort?

Yes, covered parking is offered for USD 26 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Universal's Cabana Bay Beach Resort include a casino on the premises?

No, Universal's Cabana Bay Beach Resort doesn't have a casino.

Will I find an indoor pool at Universal's Cabana Bay Beach Resort?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and 2 hot tubs.

Is Universal's Cabana Bay Beach Resort a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, 2 poolside bars, and a restaurant with al fresco dining.

Does Universal's Cabana Bay Beach Resort have a hot tub?

Yes, this hotel has 2 spa tubs.

Does Universal's Cabana Bay Beach Resort have a restaurant that serves breakfast?

Yes, Universal's Cabana Bay Beach Resort has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Universal's Cabana Bay Beach Resort allow pets to stay free of charge?

No, pets aren't allowed at Universal's Cabana Bay Beach Resort though service animals are welcome.

Does Universal's Cabana Bay Beach Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Universal's Cabana Bay Beach Resort?

The closest major airport to Universal's Cabana Bay Beach Resort is Orlando Intl. Airport (MCO), which is 14.3 mi away (21 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 16.7 mi away (34-minute drive).

Are there rooms with balconies that I can book at Universal's Cabana Bay Beach Resort?

No, there aren't any guestrooms with balconies at Universal's Cabana Bay Beach Resort.

Universal's Cabana Bay Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3932 out of 6019 reviews
Rating 8 - Good. 1201 out of 6019 reviews
Rating 6 - Okay. 534 out of 6019 reviews
Rating 4 - Poor. 177 out of 6019 reviews
Rating 2 - Terrible. 175 out of 6019 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rishi

Liked: Cleanliness, property conditions & facilities
Great service and super close to the parks!
Stayed 5 nights in Dec 2025

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2025

8/10 Good

Kelly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, clean room, comfortable bed, only recommendation is for the location to add valet.
Stayed 1 night in Nov 2025

8/10 Good

Michael Colin

Stayed 4 nights in Aug 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy this hotel. It has such a fun and happy vibe. It’s hard not relax and be happy between the lazy river, fire pits and vintage commercials running in the dining area. Add in a bowling alley and arcade games and s’mores kits and this hotel is just fun!
Stayed 2 nights in Nov 2025

10/10 Excellent

Danielle

Stayed 5 nights in Nov 2025

10/10 Excellent

Terrell

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was Amazing! My son loved it! We will def be back!
Stayed 3 nights in Jul 2024

8/10 Good

Caitlin

Property is definitely starting to show its age
Stayed 1 night in Oct 2025

8/10 Good

Kristin

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms need to be cleaned better.
Stayed 3 nights in Oct 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice I saw kids enjoying the lazy river on one pool and the slide had kids playing with no problem. I have 7 kids and I think they would really enjoy this resort.
Stayed 4 nights in Sep 2025

8/10 Good

Roanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort if you are wanting to access the Universal Theme parks. City Walk, Universal Studios & Islands of Adventure are within walking distance or you can access the free shuttle buses to all Universal Parks including the new Epic Universe. You also get early access to the parks when staying at the Cabana. The resort is family friendly with 2 x pool areas & easy family dining options. They also offer family suites with a seperate lounge area, microwave & large fridge, which is great for days when you want to self cater and stretch out a bit.
Stayed 6 nights in Sep 2025

10/10 Excellent

CHARLES

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice & clean. When we checked in Kate was incredible very friendly and helpful
Stayed 5 nights in Oct 2025

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. My only complaint was the staff where they sell tickets to the parks were not very helpful. They didn’t tell me I could buy a “stay and scare” ticket to the Hollywood horror nights when they sold me the regular ticket.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jeffery

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down best hotel experience I have ever had. The staff was beyond amazing. Universal has nailed it
Stayed 4 nights in Sep 2025

10/10 Excellent

Wildenice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Jamiyah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was too expensive and not as needed. The food was not good but cost for everything. It was nothing really included
Stayed 3 nights in Aug 2025

10/10 Excellent

Yennifer

Stayed 2 nights in Sep 2025

10/10 Excellent

JoDon, Charlestown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful checking in, Rooms were spacious, the grounds were huge and a several amentities offered.
Stayed 1 night in Oct 2025

10/10 Excellent

Nannette

Liked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Peter

Traveled with family and small children
Confused check-in | where’s parking? | park tickets not for sale | dispassionate staff
Stayed 1 night in Oct 2025

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night in one of the towers. The room was very clean. The staff was very friendly and we left our luggage for the entire day while we explored Universal.
Stayed 1 night in Oct 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Rahul

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff need to be polite and respectful while servicing customers and not act as though they are providing an obligatory service! Try learning some true customer service from South East Asian or Indian hotels.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stefanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so much to do at this resort we didn’t even get to it all in 5 nights. Our kids loved it and we’ll likely head there again when we go back to Universal. Great value for the price!
Stayed 5 nights in Oct 2025

8/10 Good

NICHOLAS

Liked: Cleanliness, property conditions & facilities, room comfort

good overall experience but don't ask for a repair

staff was great room was clean hotel was clean and inviting but asked for someone to come address the tub being clogged up and no one resolved the issue while i was there.
Stayed 4 nights in Oct 2025

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