Shuttle was nice. Room was clean. Staff was friendly.
Check in was slow. Big line that moved slowly. I don't know if that was an issue with high maintenance guests or understaffing. Speaking of which...we ate in the restaurant new year's eve night and there was one poor young woman responsible for taking care of the whole room. She definitely needed help!
Rough area of Orlando and a very dated facility.
Not enough staff. Room was dirty. Overpriced and tired. Not up to Crowne Plaza standards.
We reserve the king room and when we got the key and went up it was two beds. We were so tired we didn’t even go down and switch out rooms.The water was either all cold or all hot. I’ve never stayed in a hotel with water temp issues, very disappointing for the price paid per night. Also, the lighting was awful. I did like the makeup mirror in the bathroom.
Front desk was so helpful when the hot water wasn’t working. Valet helped load our bags when leaving ! Nice hotel not far from much ! I stay here every time I come to Orlando .
Just another stay in Orlando - Nothing spectacular
I can't say enough about the overall positive experience from check in to check out. Not one issue. The staff was so friendly and happy. Room was very clean. I haven't been this happy about a stay in awhile. I will definitely be back. Thank you.
Was very pleased with the size of the king suite. Staff was great at all times. The only complaints that we had are that the room is lacking necessities, and there is not enough on site parking. Room didn't have much in kitchen.... No silverware, plates or bowls, paper towels, dish rag, or dish soap. Besides that everything was great!
Nice hotel, staff were nice as well. Hot tub was broken but no problem pool was still open !
My hotel SUiTE Had bugs in the bathroom lots of them. Very unpleasant stay. 😡😡😡 I had to go downstairs to the front desk 6x to get into my room because the key never work The showers in my SUITE wasn’t working properly there was no cups or anything to drink as far as coffee to have a in room cup of coffee and when I mentioned it to the front desk i was told to hold on and he never came back to the desk
Overall I was unsatisfied with the experience. The place was nice and quiet but the workers were clueless.
Located in Downtown Orlando within a short walk of Orange Avenue, Crowne Plaza Orlando - Downtown, an IHG Hotel is within a mile (2 km) of other popular sights such as Amway Center. This 227-room, 3.5-star aparthotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.
Each apartment is air-conditioned and has an array of amenities, including a microwave, a refrigerator, and a coffee maker. A 48-inch LCD TV is available for entertainment, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free newspapers, free local calls, and a safe. Housekeeping is available on request.
Guests staying at Crowne Plaza Orlando - Downtown, an IHG Hotel enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 18.00 per night (USD 23.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include a spa tub, a business center, and express check-in.
Shuttle was nice. Room was clean. Staff was friendly.
Check in was slow. Big line that moved slowly. I don't know if that was an issue with high maintenance guests or understaffing. Speaking of which...we ate in the restaurant new year's eve night and there was one poor young woman responsible for taking care of the whole room. She definitely needed help!
Dear Colleen, Thank you for your review. I do apologize for the line at check in and the restaurant. We are working on our schedule with adding staff members. We do hope to see you again should your travels bring you back to the Orlando Downtown area. Kind Regards, Kamini
Rough area of Orlando and a very dated facility.
Dear Robbie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kamini
Not enough staff. Room was dirty. Overpriced and tired. Not up to Crowne Plaza standards.
Dear Jeff, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kamini
We reserve the king room and when we got the key and went up it was two beds. We were so tired we didn’t even go down and switch out rooms.The water was either all cold or all hot. I’ve never stayed in a hotel with water temp issues, very disappointing for the price paid per night. Also, the lighting was awful. I did like the makeup mirror in the bathroom.
Dear erika, Thank you for your review. I do apologize for not meeting your expectations. We will work with our staff to correct the issues. We hope for another opportunity to have you stay with us. Warm Regards, Kamini
Front desk was so helpful when the hot water wasn’t working. Valet helped load our bags when leaving ! Nice hotel not far from much ! I stay here every time I come to Orlando .
Dear DeJa, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely,
Just another stay in Orlando - Nothing spectacular
Dear Guest, Thank you for your review and for choosing our hotel. If you're traveling to our area gain soon, don't hesitate to call us.
I can't say enough about the overall positive experience from check in to check out. Not one issue. The staff was so friendly and happy. Room was very clean. I haven't been this happy about a stay in awhile. I will definitely be back. Thank you.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Sorry that you were unhappy with your stay
Was very pleased with the size of the king suite. Staff was great at all times. The only complaints that we had are that the room is lacking necessities, and there is not enough on site parking. Room didn't have much in kitchen.... No silverware, plates or bowls, paper towels, dish rag, or dish soap. Besides that everything was great!
Dear Anonymous, Thank you for your feedback on your recent stay. I'm happy to hear you had a great stay overall. Due to the Covid 19 restrictions, we had to remove the items from the room however there is a sign to call the restaurant if needed and we will bring it up to you. We hope to see you again!! Warm regards, Kamini
Dear Todd, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kamini