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Recent guest reviews

Was very pleased with the size of the king suite. Staff was great at all times. The only complaints that we had are that the room is lacking necessities, and there is not enough on site parking. Room didn't have much in kitchen.... No silverware, plates or bowls, paper towels, dish rag, or dish soap. Besides that everything was great!

Nice hotel, staff were nice as well. Hot tub was broken but no problem pool was still open !

My hotel SUiTE Had bugs in the bathroom lots of them. Very unpleasant stay. 😡😡😡 I had to go downstairs to the front desk 6x to get into my room because the key never work The showers in my SUITE wasn’t working properly there was no cups or anything to drink as far as coffee to have a in room cup of coffee and when I mentioned it to the front desk i was told to hold on and he never came back to the desk

Overall I was unsatisfied with the experience. The place was nice and quiet but the workers were clueless.

Each and every employee seem to go out of their way to make sure our experience was very pleasant. The shuttle service is super convenient and easy to use. We’re from a small town and the location was very easy to manage and to find, also near many main roads to make getting around easier. I would recommend this place hands down. 5 stars

Love the hotel. Great location. Walking distance to downtown Orlando. Self parking is $18. Not bad considering it’s in Downtown Orlando. Front desk made check in informative and seamless. Front desk was very helpful; I felt like they wanted to make my stay welcoming. Room was spectacular and clean. Great views of Downtown Orlando. Pool was clean and stocked with plenty of towels. The only part of my stay that discussed me was the Food and Beverage Department. At night I came down to see if someone could open a can of pineapple. But when I kindly asked; they said they don’t have any cans in the restaurant?!? I kind of found that strange, being that they serve food. And one other thing they were slow. All three employees were at the bar chit chatting instead of finding a solution on helping the guest with a problem. I could understand if they were swamped with tables. I felt like they should of been resourceful to give a helping hand to the guests needs. But afterwards I went to the front desk and told her my problem. She resolved it by giving me a wine opener and we made it happen. I wish I got her name but I was so overjoyed. The next morning I went to have breakfast which was included in my package. We checked in. We than went to the buffet station. Served our food. But when ordering the drinks our server was not friendly. She didn’t pre-bus or check on us again. I did not even bother leaving a tip. Overall, great hotel. F&B needs better customer service.

Very clean and perfect location manager was professional and nice. Breakfast was superb

W Colonial Drive Orlando FL

Hotel highlights

  • Close to Amway Center and Lake Eola
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Orlando, Crowne Plaza Orlando - Downtown, an IHG Hotel is within a mile (2 km) of popular sights such as Amway Center and Lake Eola. This 227-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

All 227 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, along with 48-inch LCD TVs. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes. Housekeeping is available on request.


Property features

Guests staying at Crowne Plaza Orlando - Downtown, an IHG Hotel enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Parking is available for USD 18.00 per night (USD 23.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a business center, and express check-in.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, Non Smoking

1 King Bed | 1 Queen Bed | Sleeps 3

Guest reviews for Crowne Plaza Orlando - Downtown, an IHG Hotel

Everyone (32) Couples (5) Family (3)
4
Partner Couples

Was very pleased with the size of the king suite. Staff was great at all times. The only complaints that we had are that the room is lacking necessities, and there is not enough on site parking. Room didn't have much in kitchen.... No silverware, plates or bowls, paper towels, dish rag, or dish soap. Besides that everything was great!

By on Apr 13, 2021

Review comment responded on Apr 13, 2021

Dear Anonymous, Thank you for your feedback on your recent stay. I'm happy to hear you had a great stay overall. Due to the Covid 19 restrictions, we had to remove the items from the room however there is a sign to call the restaurant if needed and we will bring it up to you. We hope to see you again!! Warm regards, Kamini

5
Partner Couples

Nice hotel, staff were nice as well. Hot tub was broken but no problem pool was still open !

By on Mar 15, 2021

Review comment responded on Mar 25, 2021

Dear Anonymous, Thank you for your great review. We apologize the hot tub was not working, that has been fixed. We look forward to seeing you again!! Sincerely, Kamini

1
Everyone

My hotel SUiTE Had bugs in the bathroom lots of them. Very unpleasant stay. 😡😡😡 I had to go downstairs to the front desk 6x to get into my room because the key never work The showers in my SUITE wasn’t working properly there was no cups or anything to drink as far as coffee to have a in room cup of coffee and when I mentioned it to the front desk i was told to hold on and he never came back to the desk

By on Mar 8, 2021

Review comment responded on Mar 9, 2021

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Thank you for your review of five stars

2
Family

Overall I was unsatisfied with the experience. The place was nice and quiet but the workers were clueless.

By on Sep 17, 2020

Review comment responded on Sep 18, 2020

Dear Anonymous, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Kamini

5
Everyone

By on Aug 27, 2020

Review comment responded on Aug 29, 2020

Dear Anonymous, We appreciate your 5 star review. We look forward to having you as our guest again. Sincerely, Kamini

1
Everyone

By on Mar 17, 2020

Review comment responded on Mar 22, 2020

Sorry that you were unhappy with your stay.

5
Everyone

By on Feb 27, 2020

Review comment responded on Mar 15, 2020

Thank you for your rating of five stars

3
Everyone

By on Nov 7, 2019

Review comment responded on Nov 8, 2019

Thank you for your review of 3 stars

3
Everyone

By on Oct 28, 2019

Review comment responded on Nov 3, 2019

Thank you for your review of 3 stars

Crowne Plaza Orlando - Downtown, an IHG Hotel

304 W Colonial Drive, Orlando, FL 32801
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