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Crowne Plaza Orlando - Downtown

3.5 out of 5.0

Recent guest reviews

Can’t wait for all the construction around the hotel to end.

room is OK, the restaurant service and front desk are very sluggish

It is a great hotel. Clean with good service. Nice pool. Staff is also very helpful. One of the guests lost her locket in the pool. They spent hours looking for it. Also, products they use in the hotel also are very good. So I will definitely recommend it, especially if you want to stay downtown in Orlando.

Great service . Hotel shuttle was a helpful in getting atriums. However, would recommend a longer distance of 3 mile radius. Should have points of interest. Breakfast was awesome and the staff. Hotel shuttle service great staff There kindness was awesome. Check in staff done better than others. A few having you waiting and worried about the gossip. But overall a great stay.

Stayed one night and room was nice and comfortable .

Great hotel, great location, nothing more to say.

My sister, son, and I were there 2/25-2/28 on a difficult family business trip. The 7th floor room was very quiet, clean and fresh, the beds were super comfortable, hot tub and pool pristine. The pool area was nicely appointed with comfortable seating and tons of ceiling fans under the porch for a nice veranda ambiance. The bar serves a great margarita. We had some delicious pasta entrees and Marilyn and Betty made us feel right at home with their gracious service and great smiles. The shuttle service was just amazing; as dependable as a German train schedule! Those guys get you where you need to go and back and were on time every time. Thank you CJ, Felipe, Dujon, Dominic, and Enrique for your professional reliability and courtesy. The housekeeping staff is especially efficient, friendly, and they do things right. A special thank you to housekeeping supervisor, Eerel for her work ethic, kindness, and compassion towards others. Mr Roberto Baez at the desk, was very helpful, welcoming, and kept things running smoothly. Thank you Roberto. The Crowne Plaza downtown has a unique combination of fabulous staffing and terrific accommodations, and is a rare find and is truly a sparkling Crowne Jewel. ----The Sisters

From driving up and seeing Valet parking was only $3.00 more than self parking to having the car waiting for us in the morning running and warm, what a find. Every staff member we encountered was outstanding and professional. The staff was full of warm welcomes, very polite and happy to help out with anything. The room was spacious, clean and very comfortable. We had the King suite and we would give it four thumbs up. Great location, quite, and well appointed. Bar had great appetizers and even Happy Hour on Saturday from 4 - 7 while we watched sports. Give it a try it is a great hidden Gem.

Hotel staff and facilities were great and helpful! In area to attend wedding downtown, all shops and beauty places nearby. Also needed a rollaway bed which the staff provided promptly and friendly. Gym and restaurant/ bar also conveniently located at the hotel. Self parking of $17 per day was also not bad. Overall very clean, comfortable and convenient.

Good ok. Very close to attractions, good choice. Zzzxxxxxxxx

Very attentive the vallet parking, the rooms were clean and spacious

This was my second stay with the Crowne Plaza Hotel - Downtown Orlando. I checked in Thursday and my room was ready and just as nice as my previous stay. The staff was amazing, always greeting me as I came and left the hotel. I was really impressed with Roberto, who assisted me with an item I left in my hotel room after realizing when I got home that it was still in the hotel room. Roberto confirmed the items were still in the room and held them personally until my cousin was able to pick them up. This saved me time and I was greatful for his follow up and follow through with everything.

I was bitten by bedbugs after sleeping at hotel. I called hotel to protect next person in room. Hotel had no response. Never would stay again.

My sister and I stayed at the Crowne for three nights. I got a break on the room price through points earned on my credit card. I'm so glad I booked the Crowne. The room was immaculate. Fresh and clean. Rooms were expertly cleaned daily. We stayed to attend a conference in downtown Orlando on Church Street. It was just minutes away. A shuttle was provided by the hotel which made the transportation issue a breeze. Everyone was congenial and accommodating.

Absolutely outstanding my stay at crowne plaza I will recommend anyone who needs a room. I will definitely come back.

Nice hotel. Friendly staff. Room big and clean.

Right off the highway and positioned in between two huge parking lots, this was tricky to get into and the self-parking a whopping $17, was a little annoying. All that said, the staff were polite the room was gorgeous except for one detail, and it's a big one. The room I was in faced those two huge parking lots and the highway, and also had a balcony deck without curtains, just shutters. So, 2am car alarm. Woke up. 4:30 trash pickup (BEEP BEEP BEEP)? Yep. Heard that too. The whizzing of cars across the highway was something you could eventually tune out, but I got a terrible night's sleep because of the noise outside.

We stayed here for a concert at the Amway Center. The stay was great! As long as you don't mind paying to park your car ($17 Self Park $20 Valet Park), it is worth it.

Hotel is located in downtown Orlando. Very nice. Got upgraded for free.

The hotel was very expensive and the parking should be included with the hotel stay but that was optional if we wanted to pay for it or park it somewhere else. Upsetting part was no hot tub and a very small pool.

304 W Colonial Drive Orlando FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown Orlando within a short walk of St. James Cathedral, Crowne Plaza Orlando - Downtown is within a mile (2 km) of Amway Center. This 3.5-star hotel has 213 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center. In central Orlando, the hotel is also close to Church Street Station and Lake Eola Park.


Dining

Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All of Crowne Plaza Orlando - Downtown's 213 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 42-inch plasma TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, free local calls, and safes are other standard amenities.


Property features

At Crowne Plaza Orlando - Downtown, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. Parking is available for USD 18.00 per night (USD 21.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include free WiFi in public areas, 7 meeting rooms, and a business center.

Guest reviews for Crowne Plaza Orlando - Downtown

Everyone (15) Business (16) Couples (26) Family (14) Friends (16) Other (5)
5
Everyone

Can’t wait for all the construction around the hotel to end.

By on Apr 20, 2018

Review comment responded on Apr 20, 2018

Dear Anonymous, Thank you for your review on your recent stay. We do apologize for all the on going construction around the hotel. We do look forward to seeing you again. Sincerely, Kamini

2
Business Travelers

room is OK, the restaurant service and front desk are very sluggish

By on Apr 19, 2018

Review comment responded on Apr 19, 2018

Dear Mark, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kamini

5
Everyone

It is a great hotel. Clean with good service. Nice pool. Staff is also very helpful. One of the guests lost her locket in the pool. They spent hours looking for it. Also, products they use in the hotel also are very good. So I will definitely recommend it, especially if you want to stay downtown in Orlando.

By , from NJ on Apr 11, 2018

Review comment responded on Apr 13, 2018

Dear Shree, Thank you so much for your review of our hotel! We are glad you enjoyed the facility and so happy to hear our staff made a positive impact on your stay. We hope to see you again when your travels bring you back to the Orlando area! Sincerely, Kamini

4
Everyone

Great service . Hotel shuttle was a helpful in getting atriums. However, would recommend a longer distance of 3 mile radius. Should have points of interest. Breakfast was awesome and the staff. Hotel shuttle service great staff There kindness was awesome. Check in staff done better than others. A few having you waiting and worried about the gossip. But overall a great stay.

By on Mar 26, 2018

Review comment responded on Mar 28, 2018

Dear Josephine, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kamini

5

nice hotel

Everyone

Stayed one night and room was nice and comfortable .

By on Mar 20, 2018

Review comment responded on Mar 22, 2018

Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kamini

5
Everyone

Great hotel, great location, nothing more to say.

By on Mar 7, 2018

Review comment responded on Mar 8, 2018

Dear Anonymous, Thank you for your feedback on your recent stay. We are happy location was great for your visit. We look forward to having you stay with us again!! Sincerely, Kamini

5

a crowne jewel

Everyone

My sister, son, and I were there 2/25-2/28 on a difficult family business trip. The 7th floor room was very quiet, clean and fresh, the beds were super comfortable, hot tub and pool pristine. The pool area was nicely appointed with comfortable seating and tons of ceiling fans under the porch for a nice veranda ambiance. The bar serves a great margarita. We had some delicious pasta entrees and Marilyn and Betty made us feel right at home with their gracious service and great smiles. The shuttle service was just amazing; as dependable as a German train schedule! Those guys get you where you need to go and back and were on time every time. Thank you CJ, Felipe, Dujon, Dominic, and Enrique for your professional reliability and courtesy. The housekeeping staff is especially efficient, friendly, and they do things right. A special thank you to housekeeping supervisor, Eerel for her work ethic, kindness, and compassion towards others. Mr Roberto Baez at the desk, was very helpful, welcoming, and kept things running smoothly. Thank you Roberto. The Crowne Plaza downtown has a unique combination of fabulous staffing and terrific accommodations, and is a rare find and is truly a sparkling Crowne Jewel. ----The Sisters

By , from Texas on Mar 6, 2018

Review comment responded on Mar 8, 2018

Dear Sisters, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and will share your comments with everyone. We hope you will visit us again. Sincerely, Kamini

5

great find in downtown orlando

Everyone

From driving up and seeing Valet parking was only $3.00 more than self parking to having the car waiting for us in the morning running and warm, what a find. Every staff member we encountered was outstanding and professional. The staff was full of warm welcomes, very polite and happy to help out with anything. The room was spacious, clean and very comfortable. We had the King suite and we would give it four thumbs up. Great location, quite, and well appointed. Bar had great appetizers and even Happy Hour on Saturday from 4 - 7 while we watched sports. Give it a try it is a great hidden Gem.

By , from Northern Virginia on Jan 15, 2018

Review comment responded on Feb 2, 2018

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

5

downtown convenience

Everyone

Hotel staff and facilities were great and helpful! In area to attend wedding downtown, all shops and beauty places nearby. Also needed a rollaway bed which the staff provided promptly and friendly. Gym and restaurant/ bar also conveniently located at the hotel. Self parking of $17 per day was also not bad. Overall very clean, comfortable and convenient.

By , from Ft Lauderdale, FL on Nov 3, 2017

Review comment responded on Dec 20, 2017

Dear Priscilla, Thank you for taking the time to leave a review on a recent stay with us, we are very happy to hear that our property exceeded your expectations! We look forward to having you stay with us again!

4
Everyone

Good ok. Very close to attractions, good choice. Zzzxxxxxxxx

By on Sep 9, 2017

Review comment responded on Sep 13, 2017

Thank you for your review of our hotel and provide us with a four stars reviews