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Recent guest reviews

I arrived late at night because my flight was delay. When I arrived just because I had a reservation and was not reserved paid best western automatically cancelled my reservation. When I asked the staff why was my reservation cancelled they only thing he said was I don’t know. When I said can I book with you again, his response was no sorry the hotel is full showing no care. Moral of the story is book another hotel is your arriving late because they will cancel your reservation is you don’t pay in full ahead of time.

Clean, affortable, friendly staff. We plan on staying there again, excellent food selections

I enjoy the closeness to Universal and a short ride to other theme parks. Been going a bunch of times and have too see if I'm getting points.

Good customer service, very clean, friendly atmosphere, I was very happy for sure I will stay again

Very Good Hotel

Good experience

Worst experience staying in any hotel

Liked price, did not like clerk and mngr begin speaking foreign language then require deposit and demand additional charges.

The hotel is located close to everything… some even walking distance if you like to walk and sightsee

Loved the room no carpet all hardwood floors!

The Hotel room is very clean. But, request to deposit $50.00 dollars. If, use any thing in The hotel room the deposit will not return, and also early morning hang the paper telling check out, if check out after at 11:00am may delay.

*

Bathroom lights too dim. Lights over wet bar were brighter. Perhaps the bulbs should be switched. No tv channel guide. ABC not available on TV system. Rattling noise from AC unit. Cabinet door access to fridge needs attention. Only one small trash can (in the BA). I didn't understand the sheet covering the bed comforter. I admit, i was traveling on a budget. Everything appeared clean and the bed was comfortable. 2.5 stars.

Good

Front desk staff member was excellent! Very personable & engaging, knowledgeable, and efficient. Witnessed him jump in to assist another Spanish-speaking guest as well when others could not. However, wouldn’t recommend this hotel. Carpet was dirty & sticky (as in feel & see dirt on your feet after getting out of the shower and walking across the carpet, plus the sticky parts), mold/mildew very present in the shower (and on the ceiling although someone had tried to paint over it), key-entry only exterior doors where left open frequently (if that is a concern to you), and AC when turned all the way down would not cool the room past 73 (for any cold-room sleepers).

Universal Blvd Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Florida Center, Best Western Orlando Gateway Hotel is 1.5 mi (2.5 km) from Universal Studios Florida and within a 15-minute drive of other popular attractions like Amway Center. This 298-room aparthotel welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Each apartment is air-conditioned and features a sitting area. Guests can expect to find free WiFi and a 40-inch LED TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an iPod dock, a microwave, and a refrigerator.


Property features

Guests staying at Best Western Orlando Gateway Hotel enjoy an outdoor pool, a gym, and 2 spa tubs. You can take advantage of free parking, along with a theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this family-friendly aparthotel include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Orlando Gateway Hotel

Everyone (41) Couples (14) Family (23)
2
Family with small children

I arrived late at night because my flight was delay. When I arrived just because I had a reservation and was not reserved paid best western automatically cancelled my reservation. When I asked the staff why was my reservation cancelled they only thing he said was I don’t know. When I said can I book with you again, his response was no sorry the hotel is full showing no care. Moral of the story is book another hotel is your arriving late because they will cancel your reservation is you don’t pay in full ahead of time.

By on Sep 29, 2022

Review comment responded on Sep 30, 2022

Hi, Gloria we regret the inconvenience you mention in your survey. All Expedia reservations require a valid Credit Card for a pre-arrival Security hold to guarantee the reservation for arrival. In cases where the credit card is declined, the reservation can be cancelled. Please, refer to the terms and conditions of your reservation for further details. Again, we apologize for any inconvenience.

5
Partner Couples

Clean, affortable, friendly staff. We plan on staying there again, excellent food selections

By on Sep 27, 2022

5
Everyone

I enjoy the closeness to Universal and a short ride to other theme parks. Been going a bunch of times and have too see if I'm getting points.

By on Jul 11, 2022

Review comment responded on Jul 14, 2022

Thank you for your review. We hope to welcome you back again during your next visit to Orlando.

5
Family

Good customer service, very clean, friendly atmosphere, I was very happy for sure I will stay again

By on Jul 7, 2022

Review comment responded on Jul 13, 2022

Thank you for your review. We are pleased to learn you enjoyed your stay with us. We hope to welcome you back during your next visit to Orlando. Best Regards.

5
Everyone

Very Good Hotel

By on Jun 15, 2022

Review comment responded on Jun 30, 2022

Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

5
Everyone

By on Jun 15, 2022

5
Everyone

By on May 7, 2022

5
Friends Business Business

Good experience

By , from Orlando on Apr 12, 2022

Review comment responded on Apr 16, 2022

Thank you for choosing to stay at the Best Western Orlando Gateway hotel. Our team takes immense pride in being Orlando's friendliest and we are excited to hear you felt our hospitality. We hope to welcome you back again during your next trip to Florida.

1
Family

Worst experience staying in any hotel

By on Mar 25, 2022

Review comment responded on Mar 31, 2022

Our apologies but without proper feedback we are unable to resolve your concerns or even know that this review was intended for our hotel or another you may have stayed at during your travels.

1
Friends

Liked price, did not like clerk and mngr begin speaking foreign language then require deposit and demand additional charges.

By on Feb 2, 2022

Review comment responded on Feb 5, 2022

Our apologies if the hotel terms and conditions were not more evident when booking your reservation. Our hotel requires a nominal security deposit during check-in and we never have any hidden fees. We advise all prospective guests to carefully read the terms and conditions prior to confirming so no surprises occur.

Best Western Orlando Gateway Hotel

7299 Universal Blvd, Orlando, FL 32819
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