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Best Western Orlando Gateway Hotel

3.0 out of 5.0

Best Western Orlando Gateway Hotel

3.0 out of 5.0

Recent guest reviews

I was pleasantly surprised. I would stay there again.

Nice hotel really close to universal, friendly staff and the room was clean.

what a great stay very great room very clean overall great

Smelled disgusting and we found hair on the new towels unpleasant experience

Our room smelled very bad, it smelled musty, the beds we’re clean and comfy though. Bathroom was decent.

It was all good. The staff at the breakfast buffet were really friendly and kind. But morning staff (woman) of place to reserve shuttle bus was a little unfriendly.

We had a great stay! We will stay again when we come back next year!

It was very convenient location and pretty clean with a nice pool

Close to all the parks and restaurants. Rooms and hallways could use an odor neutralize for the old smell, but besides that everything was good.

The location was great and the staff was VERY friendly but the rooms all smelled like mold. The first room was so bad, it had mold on the lamp shade in front of the cooling vent, and the smell was overwhelming. The manager happily swapped out the room. The second room was a bit better but when you walked in from the hall you could still smell the mildew smell in the air. I don’t think I would stay there again but for the price point it’s ok.

Staffs are very nice. good location to Universal Studio. Front dest(1st floor)'s chemical? small is strong.

Great staff but then try to sell you a timeshare presentation when you check in. Hotel is clean but very outdated. It’s good for sleeping and heading out to the parks. Might not stay again. Needs updates.

I booked this room for the president of our company's stay during the NBAA convention based on orbitz reviews. True to past reviews, the room was excellent value. Others who learned of the value and experience changed their hotel and moved to Best Western Orlando Gateway during their stay for the same convention. Thank you, Best Western for the wonderful stay. I came out shining like a new dime for the selection!

Faculty was pleasant, facility was clean, double bed was a little small.

Hotel need a serious make over very old hotel decor is stuck in the 90 era but room was comfy and pool was great

7299 Universal Blvd Orlando FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Sand Lake, Best Western Orlando Gateway Hotel is within a 15-minute drive of popular attractions such as Aquatica and Florida Mall. This 297-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. Near the airport, the hotel is also close to Universal Studios Florida™.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 37-inch an LED TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests of Best Western Orlando Gateway Hotel have access to an outdoor pool, a fitness center, and 2 spa tubs. You can take advantage of free parking, along with a free theme park shuttle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Standard Room, 2 Double Beds, Refrigerator, Poolside

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Best Western Orlando Gateway Hotel

Everyone (104) Business (19) Couples (53) Family (99) Friends (31) Other (9)
5
Everyone

I was pleasantly surprised. I would stay there again.

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

Fantastic! We appreciate your review and business. Looking forward to serving you again soon.

5
Everyone

Nice hotel really close to universal, friendly staff and the room was clean.

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

Thanks for sharing. Yes, we have an amazing location. Looking forward to serving you again soon and often.

5
Everyone

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

thanks a million!

5
Everyone

what a great stay very great room very clean overall great

By on Nov 28, 2018

Review comment responded on Nov 29, 2018

Fantastic!!!! Thank you for traveling and staying at the Best Western Orlando Gateway Hotel. We appreciate your feedback and know it will benefit other travelers. Looking forward to serving you again soon.

1
Everyone

Smelled disgusting and we found hair on the new towels unpleasant experience

By on Nov 27, 2018

Review comment responded on Nov 30, 2018

Dear Anonymous; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and time. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests.

3
Everyone

Our room smelled very bad, it smelled musty, the beds we’re clean and comfy though. Bathroom was decent.

By on Nov 27, 2018

Review comment responded on Nov 30, 2018

Dear Anonymous; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and time. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests.

4
Everyone

It was all good. The staff at the breakfast buffet were really friendly and kind. But morning staff (woman) of place to reserve shuttle bus was a little unfriendly.

By on Nov 23, 2018

Review comment responded on Nov 26, 2018

Thank you for traveling and sharing your experience. On behalf of our entire team; please accept our apology for the lack of friendliness you experienced with the shuttle service. We will address the situation with our partner. Thank you,

3
Everyone

By on Nov 21, 2018

Review comment responded on Nov 26, 2018

Thank you for traveling.

5
Everyone

We had a great stay! We will stay again when we come back next year!

By on Nov 20, 2018

Review comment responded on Nov 21, 2018

Fantastic!!!! So glad you had a great stay at the Best Western Orlando Gateway Hotel. We truly appreciate your business and look forward to serving you again next year. Happy Thanksgiving.

4
Everyone

It was very convenient location and pretty clean with a nice pool

By on Nov 18, 2018

Review comment responded on Nov 21, 2018

Thank you! We appreciate your business look forward to serving you again soon.

Best Western Orlando Gateway Hotel

7299 Universal Blvd, Orlando, FL 32819