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Recent guest reviews

AC was not strong enough and smelled muggy in the room but overall had a nice room with a great view will stay again if there’s no mugginess and the ac works better

Room was great other than all the water being cut off on my last day not to happy about that. Staff was nice and informative. Wouldn’t stay Again would definitely try something higher up the scale

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I liked that my room had a direct door to the pool. I didnt like that we didnt get complementary breakfast, my bedding was stained and there was 2 conditioners and a lotion bottle instead of shampoo, conditioner and lotion/body wash.

very good facilities as well as services, with a single exception they need bilingual staff

The people were very helpful and nice. The room was good but it was very noisy with the pounding from the room beside us, Must be renevating or something.

This property is terrible. Our room smelled, the bathtub was clogged when we showered. Would not stay here again.

Great clean hotel, didn’t realize it had a universal shuttle so that was awesome ! The only thing I didn’t like is the “come to the service desk to claim your free gift” spiel just to be turned away cause we had the wrong zip code. But other than that I would definitely still come back !

It was a good place at good pricing. Didn't like that my room was on the last floor, but glad elevators worked.

Clean, quiet, nice staff! I really enjoy my stay and will definitely come back!

Very good location and environment. Closed from Disneyland and Universal studio.

It was a nice stay the food I ordered was not good the shrimp was dry n the salad wasn’t good the lettuce was wilted .. the food horrible oh n I didn’t have enough towels

The place is nice but chaotic in the lobby due to customer traffic. I was not there for theme parks, so I thought the ladies in the promotions office were a bit huffy when I turned down their sales pitch to sell park passes.

The shower pressure was very low. Needs an upgrade but good location

Wonderful place to go stay will come back when i come back

It was an older hotel, super clean and everyone was so friendly!!!

Universal Blvd Orlando FL

Hotel highlights

  • Close to Fun Spot USA and Ripley's Believe It or Not
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Southwest Orlando, Best Western Orlando Gateway Hotel is 1.3 mi (2 km) from Universal Studios Florida™ and within a 10-minute drive of other popular attractions like Florida Mall. This 297-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Best Western Orlando Gateway Hotel's 297 air-conditioned rooms provide iPod docks, microwaves, and refrigerators. Guests can expect free WiFi and 40-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.


Property features

Guests of Best Western Orlando Gateway Hotel have access to an outdoor pool, a fitness center, and 2 spa tubs. You can take advantage of free parking, along with a free theme park shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 2 Double Beds, Refrigerator, Poolside

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Best Western Orlando Gateway Hotel

Everyone (133) Couples (66) Business (19) Family (113) Friends (31) Other (9)
3
Everyone

By on Oct 17, 2019

Review comment responded on Oct 18, 2019

Thank you for traveling and staying with us. We hope to serve you again soon.

4
Business Business Travelers

AC was not strong enough and smelled muggy in the room but overall had a nice room with a great view will stay again if there’s no mugginess and the ac works better

By on Oct 5, 2019

Review comment responded on Oct 8, 2019

Thank you Dennis! We appreciate your business and hope to serve you again soon.

2
Everyone

Room was great other than all the water being cut off on my last day not to happy about that. Staff was nice and informative. Wouldn’t stay Again would definitely try something higher up the scale

By on Oct 1, 2019

Review comment responded on Oct 8, 2019

Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. I would also like to apologize for not exceeding your expectations on your last visit. From time to time; emergencies occur that require us to act immediately, and last evening was one of those instances. There was a leak on the 7th floor that required us to shut the water off to that wing for an hour in order to complete the repair. We greatly value your visit and hope the interruption of water did not cause too much of an inconvenience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5
Families

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By on Sep 30, 2019

Review comment responded on Oct 8, 2019

Fantastic! Right were you want to be for all the fun things you want to do in Orlando. Hope to serve you again soon.

3
Families Partner Couples Friends Families

I liked that my room had a direct door to the pool. I didnt like that we didnt get complementary breakfast, my bedding was stained and there was 2 conditioners and a lotion bottle instead of shampoo, conditioner and lotion/body wash.

By on Sep 28, 2019

Review comment responded on Sep 30, 2019

Thank you for your business. Your satisfaction is important to us and we appreciate your feedback and will use it to implement improvements and have the room professionally inspected and treated to ensure a better experience for future guests. I hope that you will consider staying with us again.

5
Friends

very good facilities as well as services, with a single exception they need bilingual staff

By on Sep 26, 2019

Review comment responded on Sep 30, 2019

We appreciate your business and hope to serve you again soon.

5
Partner Couples

The people were very helpful and nice. The room was good but it was very noisy with the pounding from the room beside us, Must be renevating or something.

By on Sep 24, 2019

Review comment responded on Sep 30, 2019

Thank you!! We truly appreciate your business.

2
Everyone

This property is terrible. Our room smelled, the bathtub was clogged when we showered. Would not stay here again.

By on Sep 24, 2019

Review comment responded on Sep 30, 2019

Dear Anonymous; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily, I apologize for not being able to do that for you. Your satisfaction is important to us and we appreciate your feedback and would like to use it to implement improvements; however, without your name or room number, we are not able to act. Please feel free to contact us directly either by phone or email and we will have your room professional inspected. Thanking you in advance for your support and giving us the opportunity to ensure a better experience for future guests. I hope that you will consider staying with us again.

4
Partner Couples

Great clean hotel, didn’t realize it had a universal shuttle so that was awesome ! The only thing I didn’t like is the “come to the service desk to claim your free gift” spiel just to be turned away cause we had the wrong zip code. But other than that I would definitely still come back !

By on Sep 16, 2019

Review comment responded on Sep 30, 2019

Thank you for traveling. We truly value your business and hope to serve you again.

4
Partner Couples

It was a good place at good pricing. Didn't like that my room was on the last floor, but glad elevators worked.

By on Sep 12, 2019

Review comment responded on Sep 12, 2019

Thank you for traveling and staying with us Ily. Please keep in mind you can always request a lower floor when traveling and staying with us. We hope to serve you again.

Best Western Orlando Gateway Hotel

7299 Universal Blvd, Orlando, FL 32819
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